3. Answer at ext. -
routing options when this extension 'rejects' a call.
With Remote Extensions you have the choice between two different Call
Screening methods, 'play accept/reject prompt' and 'play caller’s name
first'. Selecting 'play accept/reject prompt' will prompt the Remote
Extension when answered by stating “This is call forward”. Selecting 'play
caller’s name first' will prompt callers to record their name. When you
answer the call at the extension, it will announce the caller (by playing
their recording). After hearing either message, the Remote Extension can
choose to accept the call by pressing
or reroute the call to the Call
Cascade options on this tab by either hanging up or pressing
. Routing
options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, built in Voicemail, Announcement, Auto Attendant
or hang up.
If you select ‘stay connected’ you will notice that the Call Cascade options
are greyed out. TalkSwitch can only control forwarded calls when prompt-
ing is enabled. Also, if you use one of the prompted methods for this Remote
Extension, have Music-on-hold enabled, and are not using 3-way calling to
forward calls to this Remote Extension, the Call Cascade will be seamless to
the caller as they will only hear music throughout the entire process of
trying to locate you.
If a call is forwarded to a Remote Extension from a Call Cascade sequence and has
either ‘play caller’s name first’ or ‘play accept/reject prompt’ enabled, the person will
hear “This is Call Cascade...” instead of “This is Call Forward...”. This is done so that
you know when the call is rejected, it will send the caller to the next Call Cascade
option of the extension that forwarded the call and not follow the Remote Extension’s
‘Answer at ext.’ Call Cascade options.
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Talkswitch User Manual
