For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number
entered. If you do not have the Auto Attendant set to answer a line, a generic
TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access
the Call Back settings.
2.
Using 'Auto Call Back' Activation:
From your out-of-office location, dial
one of the Call Back telephone numbers that has been pre-configured for
Auto Call Back activation. Let the line ring at least once, but no more than
three times and then hang-up (before the call is answered). Within 30
seconds, TalkSwitch will dial your Auto Call Back number.
It is important to remember that all the Call Back settings must be pre-configured before
using Auto Call Back. Please be sure that the Auto Attendant for the line using Call Back
does not answer before 4 rings.
Accepting the Call Back:
There are two ways to accept a Call Back from TalkSwitch.
1. Call Back is normally accepted by simply answering the call and pressing
, then entering your password. This option is used when you have a
direct line in at your Call Back telephone number.
2. The 'Use Announced message' option allows the Call Back from TalkSwitch
to reach you even when you are staying at a hotel or are in an office where
calls are intercepted by a receptionist or switchboard operator. When the
Call Back is answered, TalkSwitch will begin playing your pre-recorded
message (e.g. "Please forward this call to Jane Doe in room 312"). The
message will be played repeatedly for '2' minutes. When the call is
forwarded to you, press
, then enter your password on the telephone
keypad to accept the Call Back. (If the Call Back is not accepted within the
initial '2' minute period, TalkSwitch will disconnect the Call Back.) After
you accept the call, you will hear the Auto Attendant, and you can now
make your selection to check your voicemail, ring an extension, use Call
Bridge, or enter command mode.
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Talkswitch User Manual
