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Appendices
Appendix F - Return Policy
Products purchased directly from Centrepoint Technologies:
To the original end-user purchaser Centrepoint Technologies offers a '30 day money-
back' guarantee (from date of purchase). For information regarding product
servicing, please refer to the TalkSwitch One Year Limited Warranty. Centrepoint
Technologies will not accept product returns outside of its return policy.
To Return products which were purchased directly from Centrepoint
Technologies:
1. Obtain a Return Merchandise Authorization (RMA) number. You can
obtain this number by contacting the Technical Support department at
Centrepoint Technologies (613) 725-2980. Please have your model and
serial number available when you call.
2. Include a copy of your proof of purchase and a written explanation of the
reason for the return; this will allow us to expedite your refund.
3. Attach the shipping label to the exterior of the package.
4. On the shipping label, be sure to include the RMA number obtained from
Centrepoint Technologies.
5. Ship the product (prepaid) to:
Centrepoint Technologies
1545 Carling Ave. Suite 510
Ottawa, Ontario
K1Z 8P9
Canada
If the product is being shipped from outside of Canada, the following statement must
be included on the package. 'Canadian Goods Being Returned to Canada'.
Important: The Centrepoint Technologies Return Policy applies only for products
purchased directly from Centrepoint Technologies. The Return Policy for products
purchased from an authorized Centrepoint Technologies dealer is determined by the
dealer (the retail outlet where the product was purchased). Please contact your retailer
for information regarding their return policy; do not return the product directly to
Centrepoint Technologies.
