3.0 Using Talkswitch
3.1 In the Office - Receiving Calls with the Auto Attendant . . . . . . . . . . . . . .53
3.2 In the Office - Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . .53
3.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . .53
3.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . .54
3.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . .54
3.2.4 Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
3.2.5 Call Park - Parking and retrieving callers . . . . . . . . . . . . . . .56
3.2.6 Call Queue - Queueing and retrieving callers . . . . . . . . . . .56
3.2.7 Conference calling with TalkSwitch . . . . . . . . . . . . . . . . . .57
3.2.8 Using Phones connected in parallel to TalkSwitch . . . . . . . . .58
3.2.9 External modem telephone line access . . . . . . . . . . . . . . . .59
3.3 Out of the Office - Receiving Calls through Call Forwarding . . . . . . . . . .60
3.3.1 The three ways to forward calls . . . . . . . . . . . . . . . . . . . .60
3.3.2 Screening options for forwarded calls . . . . . . . . . . . . . . . .61
3.4 Out of the Office - Making Calls with Call Back and Call Bridge . . . . . . .62
3.4.1 Using Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
3.4.2 Using Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
3.5 Using the Internal Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . .65
3.5.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . .65
3.5.2 Accessing a Voice mailbox . . . . . . . . . . . . . . . . . . . . . . .65
3.6 Music-on-Hold
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3.7 Mode Switching Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
3.8 Upgrading the TalkSwitch Firmware . . . . . . . . . . . . . . . . . . . . . . . . .68
Appendices
Appendix A - Help & Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Appendix B - Using TalkSwitch with Telephone Company Calling Services . . . .81
Appendix C - Quick Commands and DTMF Functions . . . . . . . . . . . . . . . . .85
Appendix D - Safety Precautions and Regulatory Information . . . . . . . . . . . . .89
Appendix E - TalkSwitch One Year Warranty . . . . . . . . . . . . . . . . . . . . . . .93
Appendix F - Return Policy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Appendix G - TalkSwitch and Power Interruptions . . . . . . . . . . . . . . . . . . . .99
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
