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Canon imageCLASS MP390 User Manual Download Page 164

162

Troubleshooting

Chapter 14

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided in 
this chapter, contact your local authorized Canon dealer or the Canon help line. 

WARNING

• Attempting to disassemble or repair the machine yourself may void the limited warranty.

If you contact your local authorized Canon dealer or the Canon help line, make sure you have the 
following information ready:

z

Product name: MP390

z

Serial number (located on the label on the back of the machine)

z

Details of the problem

z

Steps taken to try to resolve the problem and the results

CAUTION

• If the machine makes strange noises, or emits smoke or strange smells, turn the power OFF and 

unplug the power cord immediately, and then contact your local authorized Canon dealer or the 
Canon help line. Do not attempt to disassemble or repair the machine.

Summary of Contents for imageCLASS MP390

Page 1: ...HT1 2239 000 V 1 0 XX2004A CANON INC 2004 PRINTED IN THAILAND 230V AUS AE ENG ...

Page 2: ...trademark of Canon Inc imageCLASS is a trademark of Canon Inc Microsoft and Windows are registered trademarks of Microsoft Corporation CompactFlash is a trademark of SanDisk Corporation SmartMedia is a trademark of Toshiba Corporation Microdrive is a trademark of International Business Machines Corporation MultiMedia Card is a trademark of the MultiMedia Card Association xD Picture Card is a trade...

Page 3: ...s Approximately 3 seconds per page fax transmission time based on Canon FAX Standard Chart Standard Mode at 33 6 Kbps modem speed The Public Switched Telephone Network PSTN currently supports 28 8 Kbps modem speeds or lower depending on telephone line conditions Exif Print This machine supports Exif 2 2 also called Exif Print Exif Print is a standard for enhancing the communication between digital...

Page 4: ...tion This guide is available on the Setup CD ROM Refer to this guide for full instructions on printing scanning and faxing from your computer This guide included as a PDF file on the Setup CD ROM describes details of each function as well as the methods of use of the MP Drivers and MP Toolbox and also describes the Fax driver To read this manual see page 7 Photo Application Guide Electronic docume...

Page 5: ... that enable you to make copies as you desire Fax You can send receive faxes in color or black white directly from your machine or send faxes from your computer zEnlarge photos or magazine clippings zMake invitation cards See Reducing or enlarging a copy on page 46 zSave paper See Copying two pages on a single page on page 49 zMake an original T shirt See Creating a mirror image on page 54 See Rep...

Page 6: ...photos from select digital cameras or memory cards You can print photographs just taken by a digital camera without using a computer zPrint photos immediately from a camera zPrint additional copies of photos simply See Photo Printing Directly from a Digital Camera on page 79 See Printing by using the Photo Index Sheet on page 63 zConfirm and print photos from a memory card See Printing an index on...

Page 7: ...s IMPORTANT Indicates operational warnings and restrictions Be certain to read these items to operate the machine correctly and to avoid damage to the machine NOTE Indicates notes for operation or additional explanations Reading these is highly recommended See Set Up Guide Refer to the Set Up Guide for more information See Software Guide Refer to the Software Guide included on the Setup CD ROM for...

Page 8: ...The original sheets of paper pages of a book or photographs you copy fax or scan with the machine paper print media Media on which you can print with the machine menu A list of settings from which you select an item to set up or change A menu has a title which appears on the LCD transaction number A four digit number assigned automatically to any document you send or receive TX RX NO Denotes Trans...

Page 9: ...een click View User s Manual 3 In the View User s Manual screen click the button of the electronic manual you want to view You can copy the electronic manuals such as the Software Guide and Photo Application Guide to your computer and display start up icons for the respective manual on the Windows desktop NOTE To copy the manual your computer must have 35 MB or more of available hard disk space Th...

Page 10: ... for each manual will be placed on the Windows desktop Double click the icon of the electronic manual you want to open NOTE Go to the following folder if you want to delete the copied manual Program Files Canon MP Drivers MP390360 z Not copying manual to your computer 1 Click No The electronic manual will be displayed without being copied onto your computer s hard disk ...

Page 11: ...haring the printer and using it on a network z Chapter 3 Scanning Scanning with the Operation Panel Scanning with the MP Toolbox MP Toolbox settings Scanning an image from an application Creating one PDF file from two or more pages Scanning two or more small documents at one time Setting preferences and scanning with ScanGear MP Scanning with the WIA driver Windows XP only z Chapter 4 Faxing Sendi...

Page 12: ...utility software on the Setup screen click Install Utility Software Software included on the Setup CD ROM z Easy PhotoPrint Easy PhotoPrint Plus Easy PhotoPrint allows you to make high quality borderless full page prints easily by simply selecting the paper type and image you recorded with your digital camera z Easy WebPrint Easy WebPrint allows you to print a whole web page from Internet Explorer...

Page 13: ... 47 Copying an image to fit the page 48 Advanced copy features 48 Copying two pages on a single page 49 Borderless copying 51 Repeating an image on a page 52 Creating a mirror image 54 Shrinking an image to fit the page 55 5 Photo Printing from a Memory Card Compatible memory cards 58 Inserting removing a memory card 59 Inserting a memory card 59 Removing a memory card 60 Convenient printing funct...

Page 14: ...tream Duet service Australia only or the Telecom FaxAbility service New Zealand only 105 If you receive mainly voice calls and sometimes faxes or you want to receive faxes manually 106 If you want to receive voice messages on your answering machine and receive faxes automatically 107 If you want to receive faxes automatically as well as voice calls 107 Setting the receive mode 108 Canceling receiv...

Page 15: ... Memory card problems 141 Memory card is not recognized 141 Images on the memory card are not recognized 141 Cannot print correctly from the memory card 142 Cannot write to a memory card from PC 142 Removable disk does not appear in Windows Explorer 142 The Unplug Eject icon does not appear Windows 2000 142 The machine does not appear in Hardware devices in the Add Remove Hardware dialog box Windo...

Page 16: ... 162 15 Appendix How to change settings and explanation of their content 163 Accessing the machine settings 163 Settings 165 Function key COPY 165 Function key FAX 166 Function key PHOTO 167 Function key Additional Functions 168 Settings for paper types 174 For copying 174 For photo printing 175 For Photo Index Sheet printing 175 Specifications 176 General specifications 176 Ink specifications 178...

Page 17: ...er equipment extension lead cord 2 or 3 way adapter etc This may result in fire or electrical shock Plug the machine into a standard 200 240V AC 50 60 Hz two prong grounded outlet Operate the machine only from the type of power source indicated on the machine s label or a fire electrical shock or malfunction may occur If you are unsure of the type of power available consult your local power compan...

Page 18: ...hine If these items come into contact with high voltage parts inside the machine it may result in fire or electrical shock If these items are dropped or spilled in the machine turn OFF the power and unplug the power cord immediately with dry hands Then contact your local authorized Canon dealer or the Canon help line Do not use flammable sprays near the machine This could cause a fire or electrica...

Page 19: ... of 15 C to 27 5 C 59 F to 81 5 F and humidity of 20 to 80 condensation free Do not place the machine on a thick rug or carpet If fibers or dust come inside the machine it could cause a fire Never remove the plug by pulling on the cord Pulling on the power cord may damage the cord and cause a fire or electrical shock When turning OFF the power be sure to press ON OFF or unplug the machine However ...

Page 20: ...bits a distinct change in performance indicating a need for servicing Turn OFF the power and disconnect the power cord if the machine will not be used for a long period such as during holidays Close the document cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the document cover when using the platen glass to scan thick books This ma...

Page 21: ...ne at both ends A distinct change in performance may indicate a need for servicing Do not insert your hands into the machine while it is printing Parts inside the machine are moving and this may result in injury Do not overturn the machine Ink may leak out and stain clothing or the surrounding area Adjust only those controls that are covered by the instructions in the guides since improper adjustm...

Page 22: ... the equipment operates satisfactorily does not imply that the power point is earthed and the installation is completely safe For your safety if in any doubt about the effective earthing of the power point consult a qualified electrician Caution New Zealand only 1 This equipment may not necessarily provide for the effective hand over of a call to or from a telephone connected to the same line 2 Th...

Page 23: ...ase contact your local authorized Canon dealer or the Canon help line 6 Not all standard telephones will respond to incoming ringing when connected to the extension socket 7 This device may be subject to bell tinkle or mistakenly enter receive mode when calls are made from another device on the same line If this occurs the problem should not be referred to the Telecom Faults service 8 Please note ...

Page 24: ...tility software supplied with your machine enables you to perform a variety of tasks from your computer effortlessly and efficiently Photo printer Prints photo quality images from any digital camera or memory card without using a computer Copier Makes color or black white copies Also applies advanced copy features to your copies Fax Faxes in color or black white directly from your machine or sends...

Page 25: ...ng or printing When not being used keep it closed in the paper output tray Paper output tray Printouts are output to this tray Open this tray before you start copying or printing by pressing the Open button If closed the tray will automatically open when the machine starts to copy or print When not being used keep it closed in the machine Document cover Covers the platen glass Open this cover when...

Page 26: ... containing a memory card into these slots when photo printing The machine is equipped with two kinds of card slots Memory card eject button Press this button to remove the CF card adapter Microdrive memory card or CompactFlash from the card slot For details see page 60 Print head holder Used to install a print head Inner cover Open this cover when setting the paper thickness lever replacing the i...

Page 27: ...cted to a computer PHOTO key Switches the machine to photo print mode Photo Index Sheet key Switches the machine to Photo Index Sheet mode Menu key Accesses the settings to customize operation of your machine and keys Scroll through menu selections and increase or decrease the number of copies or the image file number OK key Selects or confirms settings Also press this key to recover to standby mo...

Page 28: ...s operating Your machine performs a print head cleaning every time you plug in the machine This ensures optimum print quality but also consumes a small amount of ink during the cleaning process The machine cannot receive faxes when the power is turned OFF Stop Reset key Cancels operations and returns the machine to standby mode Tone key Switches temporarily to tone dialing Also changes the mode wh...

Page 29: ...1 2 3 ENLARGE REDUCE PRESET RATIO ZOOM FIT TO PAGE PAPER SELECT SIZE TYPE DENSITY IMAGE QUALITY SPECIAL COPY 2 on 1 BORDERLESS COPY IMAGE REPEAT MIRROR IMAGE ENTIRE IMAGE 1 You can use this feature only when the print media size is set to LTR or A4 2 You can use this feature only when the print media size is set to LTR 4 6 5 7 or A4 3 When selecting MANUAL for IMAGE REPEAT you can select 1 4 times...

Page 30: ... SELECT PAPER TYPE BORDERLESS PRINT PRINT DATE VIVID PHOTO DPOF SELECT PAPER SIZE SELECT PAPER TYPE BORDERLESS PRINT VIVID PHOTO ALL PAGES 1 LAST IMAGE 1 SELECT RANGE 1 DATE From DATE To SCAN Photo Index Sheet Scan Print Scans a Photo Index Sheet to print the selected photographs according to the circles you fill PRINT SCAN 1 For Photo Index Sheet you can select ALL PAGES LAST IMAGE or SELECT RANG...

Page 31: ...ETTINGS DATE TIME SETTING DATE SETUP UNIT TEL NUMBER UNIT NAME TX TERMINAL ID ON TTI POSITION TEL NUMBER MARK OFF OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME LINE MONITOR VOL RX CALL LEVEL TEL LINE TYPE TOUCH TONE ROTARY PULSE ACTIVITY REPORT TX SETTINGS ECM TX UN LOCK PHONE LOCK PHONE PASSWORD PAUSE TIME AUTO REDIAL ON OFF TX START SPEED TX REPORT PRINT ERROR ONLY OUTPUT YES OUTPUT NO RX SETTINGS...

Page 32: ...SET BLACK INK CHANGED COLOR INK CHANGED MAINTENANCE NOZZLE CHECK CLEANING HEAD REFRESHING ALIGN PRINT HEAD ROLLER CLEANING CALIBRATION QUIET PRINTING EXTENSION AMOUNT AUDIBLE TONES KEYPAD VOLUME ALARM VOLUME CARD PROTECT DISPLAY LANGUAGE SUMMER TIME POWER SAVE TIMER ...

Page 33: ...ning must meet these requirements NOTE Multi Scan is a function for scanning multiple documents small size documents at a time For more information see Software Guide Document type All types of paper documents Photographs Books Size W L Max 216 mm 297 mm 8 1 2 in 11 3 4 in Quantity 1 sheet 10 documents for Multi Scan Thickness Max 20 mm 3 4 in PC PC ...

Page 34: ...ent on the platen glass Place your document face down on the platen glass Align the upper left corner of your document with the alignment mark on the lower right corner of the platen glass NOTE The machine cannot scan the area within approximately 3 mm 1 8 in of the front and right edges of the platen glass 3 Gently close the document cover NOTE Thick documents Max 20 mm 3 4 in such as books can a...

Page 35: ...erThickness Lever Position Printer Driver Setting for Paper Type Plain paper _ Approx 100 sheets 64 g m2 Left Plain Paper Envelopes _ Approx 10 envelopes Right Envelope High Resolution Paper 1 HR 101N Approx 80 sheets Left High Resolution Paper Glossy Photo Paper 1 GP 401 10sheets 2 A4 Letter 20 sheets 4 6 Left Glossy Photo Paper Matte Photo Paper 1 MP 101 10 sheets Left Matte Photo Paper Photo Pa...

Page 36: ...lopes European DL 220 mm 110 mm 8 5 8 in 4 3 8 in US Commercial No 10 241 mm 105 mm 9 1 2 in 4 1 8 in Printing from your computer You may be able to load other envelopes but Canon cannot guarantee consistent performance on these Do not use the following types of envelopes since they may cause problems Envelopes with windows holes perforations cutouts double flaps pressure seals and peel off sealin...

Page 37: ...k to suppress gloss This is matte water resistant paper and provides superior color reproduction It is suitable for a variety of printing purposes such as paper crafts calendars and matte photographs By using borderless printing you can print without any white borders Load the paper with the whiter side facing up Do not touch the printing surface until the ink has dried Remove each sheet as soon a...

Page 38: ...nt reaches 20 For A4 or letter size paper remove the sheets from the paper output tray before the count reaches 10 Transparen cies 1 A4 210 mm 297 mm 8 1 4 in 11 3 4 in Letter 215 9 mm 279 4 mm 8 1 2 in 11 in Printing from your computer copying This film is ideal for printing presentation material for use with overhead projectors Load one sheet of plain paper as the last sheet in the stack Althoug...

Page 39: ...he side that does not have green lines facing up If the T shirt transfer is curled flatten it by curling it in the opposite direction The T shirt transfer should be used as soon as it is printed Refer to the supplied manuals for details on how to use this print media When copying set the paper type to HIGH RES and the image quality to FINE PHOTO 1 Indicates Canon specialty media Media Type Size Pu...

Page 40: ... recommended for printing photographs or graphics Use it for printing mainly text If the print media is curled uncurl it before printing Place the print media back into its packet when not using it and store out of direct sunlight in a place where the temperature and humidity are low Photo Paper Pro guidelines Do not touch the print surface until the ink is dry approx 30 minutes Colors in dark ima...

Page 41: ...pens when the scan unit is lifted If the paper output tray does not open press the Open button to open the paper output tray The print head holder moves to the middle 2 Open the inner cover 3 Move the paper thickness lever to the right or left according to the print media type NOTE For the appropriate paper thickness lever position for each print media type see page 33 4 Close the inner cover CAUT...

Page 42: ...ize and type on your computer See Software Guide Loading print media Loading paper other than envelopes IMPORTANT Load plain paper A4 or letter size when receiving faxes Follow this procedure 6 Press NOTE When not replacing an ink tank be sure to press and no other key 1 Set the paper thickness lever to the right or left according to the print media type NOTE For the appropriate paper thickness le...

Page 43: ...r limit mark 1 Set the paper thickness lever to the right NOTE For details on setting the paper thickness lever see page 39 2 Open the multi purpose tray then pull out the tray extension 3 Prepare the envelopes for loading IMPORTANT Press down firmly on the edges of the envelopes to make the folds crisp Also press firmly on the area that corresponds to the edges of the back flap Remove any curling...

Page 44: ...edges of the envelope Ensure that no curl or puff exceeds 3 mm 1 8 in 4 Place the stack of envelopes print side up in the multi purpose tray and pinch the paper guide and adjust it to the left side of the stack Load the envelopes in the multi purpose tray with the short side down IMPORTANT Make sure the stack does not exceed the paper limit mark Incorrect Correct Cross sections of the envelope edg...

Page 45: ... the operation panel you need to set the size and type of print media loaded in the multi purpose tray NOTE For details on print media see page 33 Follow this procedure 1 Press COPY 2 Press Menu repeatedly until 2 PAPER SELECT appears 3 Press OK 4 Use or to select the print media size A4 A4 size LTR Letter size B5 B5 size A5 A5 size 4 6 Card size 5 7 Card size 5 Press OK 2 PAPER SELECT Ex SIZE A4 ...

Page 46: ...er plus glossy OTHER Suitable when using photo paper other than that described above such as matte photo paper or if you do not know the paper type NOTE In order to obtain optimally attractive print results when copying photographs use Canon recommended photo paper pro or photo paper plus 7 Press OK 1 Load the document on the platen glass NOTE For details on how to load documents see page 32 2 Pre...

Page 47: ... repeatedly until 4 IMAGE QUALITY appears 3 Use or to select the image quality NORMAL Suitable for text only documents FINE PHOTO Suitable for photographs FAST Suitable for high speed copying at a lower image quality NOTE NORMAL cannot be selected when GLOSSY HIGH RES PHOTO PRO PHOTO PLUS or OTHER is selected as the print media type See page 43 FAST is only available when PLAIN is selected as the ...

Page 48: ...You can specify the copy ratio in percentage to reduce or enlarge copies Automatic ratios The machine automatically reduces or enlarges the image to fit the print media size The following sections describe how to use these methods Using preset copy ratios Preset copy ratios are convenient when changing between standard print media sizes for example reducing A4 to A5 size or enlarging B5 to A4 size...

Page 49: ...size document to A4 size when copying 141 A5 to A4 Enlarges an A5 size document to A4 size when copying 400 MAX Enlarges the document to 400 when copying NOTE Pressing the numeric keys while setting the preset copy ratio switches to the custom copy ratio zoom copy setting 6 Press OK 1 Press COPY 2 Press Menu repeatedly until 1 ENLARGE REDUCE appears 3 Use or to select ZOOM 4 Press OK 5 Use or to s...

Page 50: ...ying Reduces two document pages to fit onto one page Borderless copying Copies color images so that they fill the entire page without borders Repeating an image on a page Copies an image multiple times onto a single page Creating a mirror image Makes a mirror copy of a document for example when copying onto T shirt transfers Shrinking an image to fit the page Copies an image by reducing the size s...

Page 51: ...age 43 Follow this procedure 1 Load the first document on the platen glass 2 Press COPY 3 Use or to select the number of copies or enter the number with the numeric keys max 99 copies NOTE For the number of sheets of paper you can load at a time in the multi purpose tray see page 33 4 Adjust the settings for your document as necessary NOTE To select the print media size and type see page 43 To sel...

Page 52: ... 8 Load the second document on the platen glass If you have only one document to scan press OK 9 Press Color for color copying or Black for black white copying Press the same key you pressed in step 7 IMPORTANT If you do not press the same key you pressed in step 7 the machine does not start copying NOTE To cancel copying press Stop Reset To continue to copy two pages on a single page repeat steps...

Page 53: ...opped at the edges When borderless copying is selected the LCD will display the setting with the symbol such as 95 100 etc Follow this procedure 1 Load the document on the platen glass 2 Press COPY 3 Use or to select the number of copies or enter the number with the numeric keys max 99 copies NOTE For the number of sheets of paper you can load at a time in the multi purpose tray see page 33 4 Adju...

Page 54: ...arter of the print media size you are copying on to Follow this procedure 7 Press OK If a print media type setting is selected that cannot be used in borderless copying the LCD displays the following message Press OK to confirm the print media size Use or to select GLOSSY HIGH RES PHOTO PRO PHOTO PLUS or OTHER as the print media type then press OK 8 Press Color NOTE You can select the width to be ...

Page 55: ...UTO or MANUAL z If you select AUTO 1 Press OK 2 Go to step 9 z If you select MANUAL 1 Decide the number of times you want to copy the image You can select a maximum of four vertical repeats and four horizontal repeats IMPORTANT Your original image must be no larger than one of the divisions For example if you want to make four repeats of your image the document must be no larger than one quarter o...

Page 56: ...of vertical repetitions max 4 4 Press OK 5 Use or to select the number of horizontal repetitions max 4 6 Press OK 7 Go to step 9 9 Press Color for color copying or Black for black white copying NOTE To cancel copying press Stop Reset 1 Load the document on the platen glass 2 Press COPY 3 Use or to select the number of copies or enter the number with the numeric keys max 99 copies NOTE For the numb...

Page 57: ...io see page 46 5 Press Menu repeatedly until 5 SPECIAL COPY appears 6 Use or to select MIRROR IMAGE 7 Press OK 8 Press Color for color copying or Black for black white copying NOTE To cancel copying press Stop Reset 1 Load the document on the platen glass 2 Press COPY 3 Use or to select the number of copies or enter the number with the numeric keys max 99 copies NOTE For the number of sheets of pa...

Page 58: ...ect the scanning exposure see page 46 5 Press Menu repeatedly until 5 SPECIAL COPY appears 6 Use or to select ENTIRE IMAGE 7 Press OK 8 Press Color for color copying or Black for black white copying NOTE To cancel copying press Stop Reset For some documents part of the document may not be copied 5 SPECIAL COPY 2 on 1 5 SPECIAL COPY ENTIRE IMAGE Ex 90 A4 NORMAL 01 ENTIRE IMAGE ...

Page 59: ... Index Sheet you can easily specify photographs and set the printing options Make sure the machine is turned ON Load paper into the multi purpose tray See page 40 Insert a memory card See page 59 Select the printing method Three main methods are Printing by using the Photo Index Sheet see page 63 Printing all images see page 67 Printing an index see page 71 For the operation flow see page 70 Step ...

Page 60: ...r digital camera Format the memory card with a digital camera The memory card may not be usable with the machine if formatted with a computer For information on memory cards compatible with your digital camera see the manual supplied with your digital camera To use your computer to read or write data on a memory card see Software Guide If you have copied image data from a memory card to your compu...

Page 61: ...the card slot cover on the lower right of the machine 3 Insert the memory card or the CF card adapter containing the memory card into the appropriate card slot CAUTION Do not force a memory card into a CF card adapter while the adapter is in the card slot For more information see the manual supplied with your CF card adapter If you are using an SD memory card depending on how you insert it the wri...

Page 62: ...rt it with its front side labeled side facing outside NOTE If the memory card cannot be read check that the memory card or CF card adapter containing the memory card is inserted all the way into the card slot you are using a compatible memory card your memory card contains image data 1 Press ON OFF to turn OFF the machine If you have been writing to a memory card in Windows 2000 wait at least 10 s...

Page 63: ...nting NOTE As an image is slightly enlarged when printed the borders of the original image are not printed on paper You can select the width to be cropped from the borders of the original image This cannot be used for index printing or when PLAIN PAPER is selected for the print media type z To select the width to be cropped for borderless printing 1 Press Additional Functions 2 Use or to select 5 ...

Page 64: ...ber may differ depending on the photo print settings 2 Use or to enable or disable vivid photo printing OFF Disables vivid photo printing ON Enables vivid photo printing NOTE Printing will take longer when this setting is enabled This cannot be used when PLAIN PAPER is selected for the print media type z To enable disable date printing 1 While setting photo printing PRINT DATE is displayed on the ...

Page 65: ...size and type Select date printing and or vivid photo printing as necessary If you select Plain Paper for the print media type vivid photo printing cannot be enabled even if marked Select the number of copies fill in the respective circle under the photograph you want to print Mark this to print same Photo Index Sheet again If you mark this all other marked settings will be disregarded Mark this t...

Page 66: ... images are stored on the memory card 1 The Photo Index Sheet is printed 2 Go to step 8 z If 31 or more images are stored on the memory card 1 Go to step 6 6 Use or to select the range of photographs to print on the Photo Index Sheet ALL PAGES Prints all image data stored on the memory card LAST IMAGE Prints image data stored on the memory card in chronological order beginning from the most recent...

Page 67: ...E Prints the photographs with the most recent recorded date 3 Go to step 7 z If you select SELECT RANGE 1 Press OK 2 Use or to select the first recorded date of photographs you want to print 3 Press OK 4 Use or to select the last recorded date of photographs you want to print 5 Go to step 7 7 Press OK The machine prints the Photo Index Sheets NOTE If more than 30 photographs are to be printed the ...

Page 68: ...print media selected on the Photo Index Sheet in the multi purpose tray NOTE When printing image data using a Photo Index Sheet you can select 4 6 5 7 8 5 11 or A4 for the print media size 10 Move the paper thickness lever to the left 11 Load the Photo Index Sheet on the platen glass When loading the Photo Index Sheet place the front side down and align the upper left corner of the sheet with the ...

Page 69: ...heet are not dark enough the machine may not read the settings Do not remove the memory card while the machine is printing If the platen glass is soiled the machine may not read the settings NOTE To cancel printing press Stop Reset To continue to print photographs using the subsequent Photo Index Sheets repeat steps 8 to 14 1 Turn ON the machine and load the correct print media in the multi purpos...

Page 70: ...bed above such as matte photo paper or if you do not know the paper type NOTE In order to obtain optimally attractive print results when printing photographs use Canon recommended photo paper pro or photo paper plus If you selected 4 6 or 5 7 in step 7 you can only select PHOTO PAPER PRO PHOTO PAPER PLUS or OTHER PHOTO PAPER 10 Press OK 11 Select whether to enable borderless printing or not See pa...

Page 71: ...K 17 Press Color NOTE To cancel printing press Stop Reset Pressing Black does not start printing The image printed is enlarged or reduced automatically according to the print media size Depending on the print media size the photographs may be cropped even if borderless printing is not selected If PRINT MORE THAN 100 is displayed on the LCD press to start printing or to cancel printing Ex ALL IMAGE...

Page 72: ...ed on a memory card See page 71 Select a printing method Single image Prints a specified single image stored on a memory card See page 73 Range of images Prints a specified range of images stored on a memory card See page 75 DPOF Prints images according to the Digital Print Order Format DPOF settings stored on your digital camera See page 78 Select the image number Select the range of image number...

Page 73: ...index is useful to see small versions of all photographs on a memory card without having to print each photograph individually When you print an index an image number is assigned to each thumbnail You will need to use these image numbers to select the photographs you want to print in a larger format Follow this procedure 1 Turn ON the machine and load the correct print media in the multi purpose t...

Page 74: ...tractive print results when printing photographs use Canon recommended photo paper pro or photo paper plus If you selected 4 6 or 5 7 in step 7 you can only select PHOTO PAPER PRO PHOTO PAPER PLUS or OTHER PHOTO PAPER 10 Press OK 11 Select whether to enable date printing or not See page 62 12 Press OK 13 Select whether to enable vivid photo printing or not See page 62 NOTE If you selected PLAIN PA...

Page 75: ...card See page 59 3 Press PHOTO 4 Press Menu repeatedly until 1 PHOTO PRINT MODE appears 5 Use or to select SINGLE IMAGE 6 Press OK 7 Use or to select the image number or enter the number with the numeric keys Keep or pressed to advance quickly through the image numbers To find the image number you will need to print the index beforehand See page 71 8 Press OK 9 Use or to select the number of copie...

Page 76: ...ve print results when printing photographs use Canon recommended photo paper pro or photo paper plus If you selected 4 6 or 5 7 in step 11 you can only select PHOTO PAPER PRO PHOTO PAPER PLUS or OTHER PHOTO PAPER 14 Press OK 15 Select whether to enable borderless printing or not See page 61 NOTE If you selected PLAIN PAPER in step 13 you cannot enable borderless printing You can select the width t...

Page 77: ...inting press Stop Reset The image printed is enlarged or reduced automatically according to the print media size Depending on the print media size the photographs may be cropped even if borderless printing is not selected Pressing Black does not start printing 1 Turn ON the machine and load the correct print media in the multi purpose tray NOTE For details on print media see page 33 For details on...

Page 78: ...eep or pressed to advance quickly through the image numbers 5 Go to step 8 z If you select DATE 1 Press OK 2 Use or to select the first recorded date of photographs you want to print Keep or pressed to advance quickly through the dates To find the date you will need to print the index beforehand See page 71 3 Press OK 4 Use or to select the last recorded date of photographs you want to print Keep ...

Page 79: ...THER PHOTO PAPER 12 Press OK 13 Select whether to enable borderless printing or not See page 61 NOTE If you selected PLAIN PAPER in step 11 you cannot enable borderless printing You can select the width to be cropped from the borders of the original image See page 61 14 Press OK 15 Select whether to enable date printing or not See page 62 16 Press OK 17 Select whether to enable vivid photo printin...

Page 80: ...ure 1 Turn ON the machine and load the correct print media in the multi purpose tray NOTE For details on print media see page 33 For details on how to load print media see page 40 2 Insert the memory card See page 59 3 Press PHOTO When you insert a memory card registered with DPOF settings the LCD will automatically display DPOF NOTE If you press Menu and then OK after inserting a memory card you ...

Page 81: ...ectly use the USB cable supplied with your digital camera NOTE To photo print directly from a digital camera or a digital video camcorder use only PictBridge or Canon Bubble Jet Direct compatible digital cameras For details on PictBridge see Direct Printing for PictBridge compliant Digital Cameras For connecting and printing directly from a digital camera operate from the digital camera It is reco...

Page 82: ...r printer Follow this procedure Digital Camera Setting Media Type Media Size Card 1 Photo Paper Pro 101 6 mm 152 4 mm 4 in 6 in Card 2 Photo Paper Plus Glossy 101 6 mm 152 4 mm 4 in 6 in Card 3 Photo Paper Plus Glossy 127 mm 177 8 mm 5 in 7 in A4 Photo Paper Pro or Photo Paper Plus Glossy A4 LTR Photo Paper Pro or Photo Paper Plus Glossy Letter 1 Turn ON the machine and load the print media in the...

Page 83: ...ty setting Maintenance The print head cannot be aligned from the digital camera Align it from the operation panel of the machine See page 132 To disconnect the USB cable connecting the digital camera to the machine follow the procedure below 1 Disconnect the USB cable from the machine 2 Turn OFF the digital camera 3 Disconnect the USB cable from the digital camera When disconnecting the USB cable ...

Page 84: ...ceiving settings from the operation panel of the machine Examples of connecting the machine Typical examples of connecting the machine are described below The machine cannot send receive faxes if the connection is incorrect Connect the machine correctly Using as a fax only Connecting a telephone or answering machine Telephone line analog Telephone line analog Telephone Answering machine ...

Page 85: ...company For ISDN or ADSL connections contact the telephone company or service provider to confirm your line type NOTE You can print the USER S DATA LIST to check the current setting See page 94 Follow this procedure 1 Press Additional Functions and then press OK 2 Use or to select 5 USER SETTINGS 3 Press OK 4 Use or to select 9 TEL LINE TYPE 5 Press OK 6 Use or to select the telephone line type TO...

Page 86: ... date and time CAUTION When your machine is connected to a computer even if the date and time are entered from the operation panel of the machine the date and time will be read from your computer when you start the computer or disconnect and connect the USB cable Enter the correct date and time into a computer when your machine is connected to a computer Follow this procedure 1 Press Additional Fu...

Page 87: ...date are available For details on the date format settings see page 169 5 Press OK 6 Press Stop Reset 1 Press Additional Functions and then press OK 2 Use or to select 5 USER SETTINGS 3 Press OK 4 Use or to select 3 UNIT TEL NUMBER 5 Press OK 6 Use the numeric keys to enter your fax telephone number max 20 digits including spaces To enter a plus sign before the number press NOTE For details on how...

Page 88: ...or delete characters see page 91 9 Press OK 10 Press Stop Reset NOTE You can print the USER S DATA LIST to confirm the sender information you have registered See page 94 1 Press Additional Functions and then press OK 2 Use or to select 4 TEL REGISTRATION 3 Press OK 4 Use or to select a directory dialing number 01 to 40 5 Press OK twice 6 Use the numeric keys to enter the fax telephone number you w...

Page 89: ...g directory dialing 2 Use to delete the registered number 3 Use the numeric keys to enter the new number NOTE For details on how to enter or delete characters see page 91 4 Press OK 5 Press Stop Reset zTo change a registered name 1 Follow the procedures from step 1 to 4 for Registering directory dialing 2 Press OK four times 3 Press and hold to delete the registered name 4 Use the numeric keys to ...

Page 90: ...nd then press OK 2 Use or to select 3 REPORTS LISTS 3 Press OK 4 Use or to select 2 DIRECTORY DIAL 5 Press OK 6 Use or to select whether to print the list with the destination names in alphabetical order YES Prints the list with the destination names in alphabetical order NO Prints the list with the numerical order 01 40 in the directory The DIRECTORY DIAL list is printed FAX SETTINGS 3 REPORTS LI...

Page 91: ... 1 Press Additional Functions 2 Use or to select 9 SUMMER TIME 3 Press OK 4 Use or to select ON to enable the summer time or OFF to disable it z If you select OFF 1 Go to step 21 z If you select ON 1 Go to step 5 5 Press OK three times 6 Use or to select the month when the summer time starts 7 Press OK twice 8 Use or to select the week when the summer time starts FIRST WEEK SECOND WEEK THIRD WEEK ...

Page 92: ...s OK twice 16 Use or to select the week when the summer time ends FIRST WEEK SECOND WEEK THIRD WEEK FOURTH WEEK LAST WEEK fourth or fifth week depending on the month 17 Press OK twice 18 Use or to select the day when the summer time ends 19 Press OK twice 20 Use the numeric keys to enter the time in 24 hour format when the summer time ends Precede single digit with a zero 21 Press OK 22 Press Stop...

Page 93: ...are in by the character displayed on the top right corner of the LCD 2 Use the numeric keys to enter a character Press the key repeatedly until the character you want appears zTo enter two characters that are under the same key 1 Press the numeric key press then press the same numeric key again zTo enter a space 1 Press twice In number mode press once zTo delete a character 1 Press zTo delete an e...

Page 94: ...de Lowercase letter mode Number mode 1 1 2 ABCÅÄÁÀÃÂÆÇ abcåäáàãâæç 2 3 DEFÐËÉÈÊ defðëéèê 3 4 GH I Ï Í Ì Î gh i ï í ì î 4 5 JKL jkl 5 6 MNOÑØÖÓÒÕÔ mnoñøöóòõô 6 7 PQRSÞ pqrsþ 7 8 TUVÜÚÙÛ tuvüúùû 8 9 WXYZÝ wxyzý 9 0 0 _ Uppercase letter mode A Lowercase letter mode a Number mode 1 ...

Page 95: ...our machine and the registered sender information page 94 DOCUMENT MEMORY LIST Lists the documents currently stored in the machine s memory page 100 TX Transmission REPORT Prints after transmission of a document You can enable or disable this feature or set the machine to print a report only when an error occurs You can also set the machine to print the first page of the document under the transmi...

Page 96: ...onfirm the current settings of your machine as well as the registered sender information See page 84 Printing the USER S DATA LIST Follow this procedure 1 Press Additional Functions and then press OK 2 Use or to select 3 REPORTS LISTS 3 Press OK twice The ACTIVITY REPORT is printed 1 Press Additional Functions and then press OK 2 Use or to select 3 REPORTS LISTS 3 Press OK 4 Use or to select 3 USE...

Page 97: ...u can disable printing of a report NOTE For details on the TX REPORT setting see page 170 The default setting is PRINT ERROR ONLY RX REPORT Your machine can print an RX reception REPORT after receiving a document You can set the machine to print every time it receives a document or only when an error occurs Alternatively you can disable printing of a report NOTE For details on the RX REPORT settin...

Page 98: ... Load the document or photograph you want to send on the platen glass Adjust the fax resolution and scan contrast See page 97 Dial the recipient s number using the numeric keys or directory dialing See page 99 Press OK to start sending For a multipage document load the next page and press Color or Black Press Color or Black IMPORTANT Color sending is available only when the recipient s fax machine...

Page 99: ...ference between light and dark Increasing the contrast setting further blackens dark areas and whitens bright areas Whereas decreasing the contrast setting reduces the difference between bright and dark areas You can adjust the contrast between three gradations Follow this procedure 1 Press FAX 2 Press Menu repeatedly until 3 FAX RESOLUTION appears 3 Use or to select the resolution STANDARD Suitab...

Page 100: ...tion see page 97 To select the scan contrast see page 97 4 Dial the recipient s number using the numeric keys or directory dialing NOTE For details on how to use directory dialing see page 99 5 Press Color for color sending or Black for black white sending The LCD displays the following message when the first document is scanned IMPORTANT Color sending is available only when the recipient s fax ma...

Page 101: ...aling When using memory sending to send a document and the recipient s line is busy your machine will redial the number after a specified interval NOTE Your machine enables you to customize automatic redialing settings to suit your needs To cancel automatic redialing wait until the machine starts redialing then press Stop Reset Follow the instructions on the LCD You can also delete the document fr...

Page 102: ...Printing or deleting a document in memory Follow this procedure 1 Press Additional Functions and then press OK 2 Use or to select 2 MEMORY REFERENCE 3 Press OK NOTE If there are no documents stored in memory the machine will switch to the standby mode after NO DOC STORED is displayed 4 Use or to select 3 DOC MEMORY LIST NOTE In step 2 you can also print this list from the 4 DOC MEMORY LIST setting...

Page 103: ... ALL PRINTED DOCS Deletes all the printed documents stored in memory 1 DOCUMENT Deletes a single document stored in memory 3 Go to step 3 3 Press OK z If you selected 1 ALL PRINTED DOCS in branch step 2 of step 2 1 Press Press to cancel deleting and the machine returns to the standby mode z If you selected 2 1 DOCUMENT in branch step 2 of step 2 1 Use or to select the transaction number TX RX NO o...

Page 104: ...ction number print the DOC MEMORY LIST See page 100 Special dialing Dialing through a switchboard If the machine is connected to a PBX Private Branch Exchange or any other telephone switching system dial the number to connect to the outside line before dialing the recipient s fax telephone number Switching temporarily to tone dialing Many information services for banks airline reservations hotel r...

Page 105: ...ng and receiving condition at the sending end and the receiving end respectively ECM automatically corrects errors caused by telephone line trouble NOTE If the sender s or receiver s fax is not ECM compatible the fax will be sent received in the standard mode You can also disable ECM sending receiving See page 170 page 171 6 Hang up the handset ...

Page 106: ...o receive only faxes automatically with your machine or you have a dedicated telephone line for fax use only FAX ONLY MODE See page 105 zIf you have subscribed to the Telstra FaxStreamTM Duet service Australia only or the Telecom FaxAbility service New Zealand only NET SWITCH See page 105 zIf you receive mainly voice calls and sometimes faxes or you want to receive faxes manually MANUAL MODE See p...

Page 107: ...71 If you have subscribed to the Telstra FaxStream Duet service Australia only or the Telecom FaxAbility service New Zealand only zSelect NET SWITCH When you receive a fax call The machine will ring and receive the fax automatically When you receive a voice call The machine will ring Pick up the handset to answer the call Telstra FaxStream Duet service Australia only In Australia Telstra offers th...

Page 108: ...ifferently as described below z When you hear the telephone call ring pattern Pick up the handset and talk normally If you hear a slow beep it means the call is from a fax machine trying to send a fax Press Black or Color to receive the fax If you do not pick up the handset the machine continues to ring until the other party hangs up If an answering machine is connected it takes over the call z Wh...

Page 109: ... well as voice calls zSelect FAX TEL AUTO SW When you receive a fax call The machine will receive the fax automatically When you receive a voice call The machine will ring Pick up the handset to answer the call IMPORTANT A telephone connected to your machine will not ring NOTE The telephone does not ring when it receives a fax call If you want it to ring connect a telephone to your machine and ena...

Page 110: ...ing for fax and voice calls Fax calls must be answered manually ANS MACHINE MODE Set for the answering machine connected to your machine to respond to an incoming call first and then to receive faxes automatically FAX TEL AUTO SW Set to automatically switch between fax and voice calls Faxes will be received automatically and the machine will ring for voice calls If you connected a telephone to you...

Page 111: ... sender and have him her resend them When using Canon FAX Standard Chart No 1 Standard mode Print media size and type Load A4 or letter size paper in the multi purpose tray when you print the fax IMPORTANT If paper other than A4 or letter size paper is loaded in the multi purpose tray one sheet of loaded paper is printed and the messages RECEIVED IN MEMORY and CHECK PAPER SIZE PRESS OK KEY are dis...

Page 112: ...cessfully install and operate the software your system must meet the following requirements z CD ROM drive or access to one over a network connection z 256 color or greater SVGA monitor High Color or above recommended z IBM PC AT or compatible computer z Microsoft Internet Explorer version 4 01 or later Service Pack 2 or later z 65 MB or more of available hard disk space 150 MB or more recommended...

Page 113: ...oration For how to acquire Service Pack contact Microsoft Corporation z If using the machine with USB Full Speed USB1 1 equivalent To use the machine with USB Full Speed your computer must meet the following requirements Use a USB IF approved USB cable not longer than 5 meters 16 3 8 feet NOTE When installing the software in Windows 2000 you must have Service Pack 1 or later version installed Serv...

Page 114: ...printing zFax driver See Software Guide Enables you to fax from any Windows application that supports printing zScanner driver ScanGear MP WIA driver only for Windows XP See Software Guide Enables you to scan an image to your computer MP Toolbox Enables you to scan a document to your computer and process and save it Utility Software zEasy PhotoPrint Easy PhotoPrint Plus zEasy WebPrint zScanSoft Om...

Page 115: ...rehand Canon may remain in All Programs of the Start menu after uninstallation of the software Uninstalling the MP Toolbox Follow this procedure 1 Close any open software applications including the MP Toolbox and virus checkers Click at the upper right of the screen to close the MP Toolbox 2 Click Start on the taskbar point to All Programs Canon and MP Toolbox 4 1 then click Uninstall Toolbox 3 Fo...

Page 116: ... 2 Click Start on the taskbar point to All Programs Canon and MP Drivers then click Uninstall Drivers 3 In Please select the device to delete select the name of this machine MP390 Series then click Perform 4 Restart your computer if a message asking you to do so appears 5 Disconnect the USB cable from the computer and the machine When using Windows 2000 the Unsafe Removal of Device screen appears ...

Page 117: ...ne is specified as Set as Default Printer by opening the Printers screen in an application software If the machine is not set as the default printer do as follows Is the correct paper set in the multi purpose tray For details see Chapter 3 1 Click Start on the taskbar point to Settings then click Printers For Windows XP click Start then click Printers and Faxes 2 In the Printers screen for Windows...

Page 118: ...depending on the application software you are using The screen shots used in this procedure are from Windows XP Follow this procedure 1 Load paper in the multi purpose tray See page 40 2 Open the document in the application software and select the command to print This in most cases will be Print in the File menu or toolbar 3 In the Print dialog box make sure your machine is selected in the Printe...

Page 119: ...wizard that guides you through a series of questions to select the appropriate print settings for your document z Changing print settings manually You can manually change individual settings to suit your document zCanceling before the machine starts printing 1 In the Print dialog box click the button to cancel printing This in most cases will be Cancel zCanceling after the machine starts printing ...

Page 120: ... click Print Advisor 4 Follow the instructions on the screen 1 Open the document in the application software and select the command to print This in most cases will be Print in the File menu or toolbar 2 In the Print dialog box click Properties 3 In the Properties dialog box change the settings on the relevant tab or screen To restore the original settings after changing them click Defaults 4 Conf...

Page 121: ...e document to be scanned meet the requirements for setting on the platen glass For details see page 31 IMPORTANT After turning the machine ON or after recovering from Power Save mode see page 134 the image may not be correctly read by the machine Wait at least one minute before scanning Scanning methods There are three methods of scanning images to your computer z Using the MP Toolbox See page 120...

Page 122: ...scanned and stored as a PDF file Scan 1 The document is scanned and displayed in a registered application software Scan 2 The document is scanned and displayed in a registered application software Mail The document is scanned and the image is attached to an e mail using an e mail application software OCR The document is scanned and converted to text data by an OCR Optical Character Recognition app...

Page 123: ...erform OCR conversion The scanned image will not be displayed if you have not installed the applications on the Setup CD ROM or if you have not set the Link scanned images to setting See Software Guide Scanning from an application software You can scan an image from a TWAIN or WIA Windows XP only compliant application software and use the image in that application software This procedure varies de...

Page 124: ...he document on the platen glass See page 32 2 Press SCAN The machine switches to scan mode 3 Press Color for color scanning or Black for black white scanning The document is scanned NOTE Although the MP Toolbox and the MP Toolbox settings dialog box open when Color or Black is pressed the document will be scanned without having to click Start in the MP Toolbox The subsequent procedure varies depen...

Page 125: ...computer printing does not stop even if this warning message appears You can check the current ink level at any time See page 127 NOTE If the low ink warning does not display even when ink runs low see page 127 set LOW INK WARNING to ON See page 172 When to replace an ink tank In general you will need to replace an ink tank when print quality deteriorates or printouts are blank However before repl...

Page 126: ...not remove from the machine and leave out in the open Doing so may cause the ink tank not to function when reinstalled in the machine Replacing an ink tank This section describes how to replace an ink tank To know when to replace an ink tank see page 123 After replacing an ink tank reset the ink counter as quickly as possible See page 126 Please note that if you do not reset the ink counter after ...

Page 127: ...ging Then hold the ink tank as shown and remove the protective cap CAUTION Do not touch the ink port Do not shake or drop the ink tank as the ink may leak and stain your clothes or hands Do not attempt to reattach the protective cap once you remove it Do not place the ink port in contact with any other surface 6 Insert the ink tank into the empty slot on the print head Press firmly on the ink tank...

Page 128: ...can unit to its original position The LCD displays a message asking if you replaced an ink tank 10 Press The LCD displays a message asking if you replaced the black ink tank l 11 If you replaced the black ink tank press If you did not press The LCD displays a message asking if you replaced the color ink tank 12 If you replaced the color ink tank press If you did not press The ink counter is now re...

Page 129: ... COUNT RESET 5 Press OK The LCD displays a message asking if you replaced the black ink tank NOTE Do not press any keys other than or 6 If you replaced the black ink tank press If you did not press The LCD displays a message asking if you replaced the color ink tank 7 If you replaced the color ink tank press If you did not press The ink counter is now reset NOTE Press Stop Reset to switch the mach...

Page 130: ... 131 The print head may be damaged Contact your local authorized Canon dealer or the Canon help line If there is no improvement If there is no improvement Print the nozzle check pattern This pattern enables you to check whether the ink is ejecting from the print head nozzles correctly and whether the print head is aligned For instructions on printing and reading the nozzle check pattern see page 1...

Page 131: ...this procedure 1 Load A4 or letter size plain paper in the multi purpose tray 2 Press Additional Functions 3 Use or to select 3 MAINTENANCE 4 Press OK 5 Press OK The machine prints a nozzle check pattern PC USER DATA 3 MAINTENANCE MAINTENANCE 1 NOZZLE CHECK Nozzle check pattern For details on confirming the nozzle check pattern see page 130 Print head position For details on confirming the print h...

Page 132: ...rn is not printed correctly If the ink level is low replace the relevant ink tank See page 124 z If the lines are broken or white lines are present in pattern 1 Clean the print head See page 131 z If the pattern is not uniform 1 Align the print head See page 132 z If white vertical lines are obvious in pattern 1 Align the print head See page 132 Broken lines White lines Not uniform Uniform White l...

Page 133: ...wer cord The machine also performs the cleaning periodically when it is ON You can also clean the print head from your computer See Software Guide Follow this procedure 1 Press Additional Functions 2 Use or to select 3 MAINTENANCE 3 Press OK 4 Use or to select 2 CLEANING or 3 HEAD REFRESHING as necessary CLEANING Performs normal print head cleaning HEAD REFRESHING Performs deep print head cleaning...

Page 134: ...ess Additional Functions 3 Use or to select 3 MAINTENANCE 4 Press OK 5 Use or to select 4 ALIGN PRINT HEAD 6 Press OK The machine prints a print head position pattern 7 Beginning from column A on the printout enter checkmarks in the patterns that have the most solid image 8 Use or to select the pattern number that you checked in column A on the printout in step 7 PC MAINTENANCE 4 ALIGN PRINT HEAD ...

Page 135: ...adjust the color tone printed Follow this procedure 9 Press OK 10 Repeat steps 8 and 9 for columns B to K 1 Press Additional Functions 2 Use or to select 3 MAINTENANCE 3 Press OK 4 Use or to select 6 CALIBRATION 5 Press OK The machine starts calibrating When calibration completes the machine switches to the standby mode Ex CHANGE H VALUE B O MAINTENANCE 6 CALIBRATION CALIBRATING ...

Page 136: ... stored in memory are deleted Print all the necessary documents stored in memory before turning the machine OFF Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Use a soft cloth to avoid scratching the components Never use volatile liquids such as thinners benzene acetone or any other chemical cleaner to clean the ma...

Page 137: ...hen wipe with a clean soft dry lint free cloth making sure not to leave any residue especially on the platen glass If you have trouble getting the scanning area clean wipe with diluted mild detergent 1 Remove any print media from the multi purpose tray 2 Press Additional Functions 3 Use or to select 3 MAINTENANCE 4 Press OK 5 Use or to select 5 ROLLER CLEANING 6 Press OK The machine starts cleanin...

Page 138: ...n the paper output tray Follow this procedure Clearing jams from the multi purpose tray Follow this procedure 1 Gently pull any jammed paper out of the paper output tray If you cannot see any jammed paper in the paper output tray remove it from the machine s interior 2 Press OK If you are printing from an application software follow the instructions displayed on your computer 1 Gently pull out any...

Page 139: ...es of the paper Is the paper guide adjusted correctly Adjust the paper guide correctly Does the paper stack exceed the paper limit mark Make sure the paper stack does not exceed the paper limit mark when loading See page 40 Is there any different type of print media in the paper stack Only use the same type of paper Does the print media meet the requirements of this machine Use the print media mee...

Page 140: ...lti purpose tray Nothing displays on the LCD there is no power When you connect the power cord to the machine and wall outlet and press ON OFF the machine powers ON and a message is displayed on the LCD While the Alarm lamp flashes the machine is initializing and you will not be able to use it Wait until the Alarm lamp stops flashing If nothing is displayed on the LCD check the cause of the error ...

Page 141: ...tly Check that the paper has been loaded correctly and that the paper guide is properly adjusted See page 40 The paper is creased or curled You cannot use paper that is creased Uncurl the paper then load it into the multi purpose tray The roller is dirty Clean the roller See page 135 There is some foreign matter in the multi purpose tray Check and remove any foreign matter Ink has run low or out C...

Page 142: ...nstead reprint the photograph from the memory card or the document from your computer The platen glass or the inner side of the document cover is dirty Clean the platen glass and the inner side of the document cover See page 135 Cause Action You are using thin paper to print Use 64 g m2 105 g m2 paper See page 33 You have set curled paper in the multi purpose tray Uncurl the paper then load it int...

Page 143: ...ted into the card slot Remove the memory card insert it into the CF card adapter correctly and insert the CF card adapter into the card slot See page 59 The memory card or the CF card adapter in case of xD Picture card is defective Try with another memory card and if you do not experience a problem the first memory card may be damaged In this case reformat the memory card with the digital camera W...

Page 144: ...than Photo Print disconnect and reconnect the USB cable Cannot write to an SD memory card If you are using an SD memory card depending on how you insert it the write protect lock occasionally may lock If this occurs release the SD memory card lock and while being cautious not to engage the write protect lock then insert the memory card Cause Action A drive following the local volumes and CD ROM dr...

Page 145: ... Cause Action CARD PROTECT is set to ON or Photo Print mode is entered Press Additional Functions and set CARD PROTECT to OFF After switching to any mode other than Photo Print disconnect and reconnect the USB cable Cause Action You turned ON your computer with a memory card inserted in the machine Some computers may have this trouble Remove the memory card and restart your computer Cause Action Y...

Page 146: ...m Uninstall the earlier version of the software following the instructions in the Software Guide of that version and reinstall the new version Cause Action Installation did not complete for some reason and unnecessary files remain Follow this procedure See Software Guide 1 To prepare for forced re installation on the Windows desktop double click My Computer Open the CD ROM icon then double click M...

Page 147: ...ded to Windows XP without uninstalling the software Uninstall the software and then reinstall it See page 113 Cause Action In Device Manager green mark is displayed Under Device Manager the green mark is displayed on USB Composite Device in Universal Serial Bus Controller in Windows Me However as this is not a problem continue to use the machine as is Cause Action You installed the applications wi...

Page 148: ...g USB cables longer than 5 m 16 3 8 feet Density is set too high The printout may curl or smudge if density is set too high in the printer driver In the Properties dialog box on the Main tab click Manual in Color Adjustment then click Set In the Manual Color Adjustment dialog box reduce the density with the Intensity slider See Software Guide When printing a specific document meaningless character...

Page 149: ...tops making a noise In manual receive mode the handset was replaced without pressing Color or Black or dialing the remote receiving ID number If you replace the handset without doing either of these things the call will disconnect Press Color or Black or dial the remote receiving ID number before replacing the handset You did not follow the procedure for that receive mode correctly Check the recei...

Page 150: ... machine to the machine see Set Up Guide and check that a message plays when the answering machine answers Cause Action The receive mode displayed on the bottom left of the LCD is not NET SW AnsMode or FaxTel There will be no automatic switching between voice and fax calls unless the receive mode is set to NET SWITCH ANS MACHINE MODE or FAX TEL AUTO SW If set to ANS MACHINE MODE connect an answeri...

Page 151: ...shes on page 155 The telephone line is connected to the jack Reconnect to the jack See Set Up Guide When the telephone line is correctly connected to the machine the machine stops making a noise If you do not hear anything there is a problem with the telephone line Contact your telephone company The telephone line type is not set correctly You can still receive faxes even if the telephone line typ...

Page 152: ...suitable for the document See page 97 The document is not loaded with the side to be scanned face down Set the side to be scanned face down The scanned area does not cover the entire document Place the document approximately 3 mm 1 8 in away from the front and right edges of the platen glass The document is not set flat on the platen glass Press on the document cover with your hand when scanning Y...

Page 153: ...ch as an answering machine or computer modem is connected securely Cause Action The USB hub or repeater is defective If you can scan documents successfully after connecting the USB cable directly to the computer the USB hub or repeater may be broken Replace if necessary You cannot scan because the machine is connected to a USB hub Connect the USB cable directly to the computer without using a USB ...

Page 154: ...ns and try again The hard disk does not have enough available memory Check that the hard disk has enough available memory in particular when scanning large documents at a high resolution For example an A4 size document scanned at 600 dpi color requires a minimum of 300 MB of memory If you do not have enough available memory scan the document at a lower resolution The resolution is low If the image...

Page 155: ...e documents cannot be scanned If you want to scan additional documents follow the steps below to deselect Automatically quit ScanGear MP after scanning before scanning 1 Click a button other than Settings on the MP Toolbox The respective setting dialog box is displayed 2 Select Use the scanner driver to make advanced settings Then click Start to open ScanGear MP 3 Click the Settings tab then click...

Page 156: ...on that cannot scan multiple images successively Check the application s manual or contact the application software manufacturer You are scanning thick max 20 mm 3 4 in or curled documents Press on the document cover with your hand when scanning The document is smaller than 1 cm 3 8 inch 1 cm 3 8 inch You cannot use Multi Scan for documents smaller than 1 cm 3 8 inch 1 cm 3 8 inch Scan each docume...

Page 157: ...The Alarm lamp will stop flashing If the error remains turn OFF the machine and disconnect the power cord Wait at least 15 seconds then reconnect the power cord and turn ON the machine z If a message does not appear 1 Turn OFF the machine and disconnect the power cord 2 Wait at least five seconds reconnect the power cord and turn the power ON If the problem has been resolved the Alarm lamp will st...

Page 158: ...Make sure you have a new black ink tank ready to replace the used one when ink runs out If the machine stops printing when copying or photo printing you can continue printing by pressing OK However note that ink may run out If print quality deteriorates or the printout is blank replace the ink tank page 124 BUSY NO SIGNAL The telephone number you dialed is busy Try sending the document at a later ...

Page 159: ...per in the multi purpose tray and that specified in the paper size setting are different Load the correct paper size or change the paper size setting Then press OK page 40 CHECK PRINTER For some reason the machine cannot operate Turn the machine OFF then ON If the problem is not resolved contact your local authorized Canon dealer or the Canon help line CLEAR PAPER JAM PRESS OK KEY There is a paper...

Page 160: ...et cradle correctly Replace the handset correctly INK TANK CHANGED You returned the scan unit to its original position If you replaced an ink tank press If you did not press page 124 INSERT PHOTO CARD There is no memory card in the card slot If you want to photo print from a memory card insert one in a CF card adapter as necessary into the card slot page 59 INVALID KEY SETTING An invalid key was p...

Page 161: ...in the directory Register the fax telephone number in the directory page 86 NO FILES ON CARD There are no available files on the memory card Make sure you have recorded images in the appropriate format on the memory card page 58 PRESS BLACKSTART KEY Color is pressed Press Black PRESS COLORSTART KEY Black is pressed Press Color PROBLEM READING CARD REINSERT MEMORY CARD The data on the memory card m...

Page 162: ...nk disconnect the digital camera from the machine and reset the ink counter See page 126 If the ink counter is not reset the remaining ink level may not be displayed properly TRY AGAIN IN B W The recipient s fax machine is not color compatible Press Black to resend the faxes TX RX CANCELLED You pressed Stop Reset to cancel the transmission If required try sending or receiving again TX RX NO nnnn W...

Page 163: ...on No print head No print head is installed The print head is defective Install a print head See Set Up Guide Contact your local authorized Canon dealer or the Canon help line Waste tank full The waste ink tank is nearly full Press Stop Reset on the machine to recover from the error Printing can continue for a little while However when the waste tank becomes full printing will be disabled Contact ...

Page 164: ...tact your local authorized Canon dealer or the Canon help line make sure you have the following information ready z Product name MP390 z Serial number located on the label on the back of the machine z Details of the problem z Steps taken to try to resolve the problem and the results CAUTION If the machine makes strange noises or emits smoke or strange smells turn the power OFF and unplug the power...

Page 165: ...S DATA LIST to check the current settings of your machine For details see page 94 Accessing the machine settings Follow this procedure to change the settings of each mode 1 Refer to the lists on the following pages to find the setting you want to change 2 If there is a reference for the setting refer to that page for details If not at the top of the list confirm the function key and menu under whi...

Page 166: ...1 Use or to select the menu with the setting you want to change 2 Go to step 4 4 Press OK If you have completed selecting the setting go to step 6 5 Scroll through and register settings by the following operations Use or to scroll through settings To register a setting or access sub settings press OK To further access sub settings repeat this operation If you select the wrong setting press Stop Re...

Page 167: ...NSITY For details see page 46 Menu IMAGE QUALITY For details see page 45 Name Description Settings Details PRESET RATIO Makes enlarged or reduced copies at preset ratios 25 MIN 70 A4 to A5 86 A4 to B5 100 115 B5 to A4 141 A5 to A4 400 MAX page 46 ZOOM Makes enlarged or reduced copies at ratios between 25 and 400 25 to 400 page 47 FIT TO PAGE Automatically reduces or enlarges an image to fit on the...

Page 168: ...ORDERLESS COPY Copies without any borders page 51 IMAGE REPEAT Prints multiple copies of an image on a single sheet page 52 AUTO Automatically selects the number of repetitions MANUAL Manually selects the number of repetitions VERTICAL Selects the number of vertical repetitions 1 2 3 4 HORIZONTAL Selects the number of horizontal repetitions 1 2 3 4 MIRROR IMAGE Prints a mirror image of the origina...

Page 169: ...tion Settings Details INDEX Prints thumbnails of all the images stored on the memory card assigning a number to each thumbnail page 71 SELECT PAPER SIZE Selects the print media size for the index A4 LTR 4 6 5 7 SELECT PAPER TYPE Selects the print media type for the index PHOTO PAPER PRO PLAIN PAPER HIGH RES PAPER PHOTO PAPER PLUS GLOSSY OTHER PHOTO PAPER PRINT DATE Enables disables date printing O...

Page 170: ... DOCUMENT Selects a document stored in memory and prints it page 100 TX RX NO Selects the transaction number TX RX NO of the document you want to print DOC MEMORY LIST Prints the DOC MEMORY LIST page 100 DELETE DOCUMENT Deletes a document in memory page 100 ALL PRINTED DOCS Deletes all the printed documents stored in memory 1 DOCUMENT Deletes a single document stored in memory Name Description Set...

Page 171: ... printed on faxes you send page 85 TX TERMINAL ID Selects whether to print sender information at the top of each fax you send ON OFF TTI POSITION If you select ON selects the position of the sender information outside or inside the image area when sending black white faxes Automatically set inside the image area for color faxes OUTSIDE IMAGE INSIDE IMAGE TEL NUMBER MARK If you select ON selects th...

Page 172: ...iction of the machine LOCK PHONE Enables disables restriction of the machine to send faxes ON OFF PASSWORD Enters a password to restrict access to the LOCK PHONE setting 0000 9999 PAUSE TIME Selects the pause length when you press Redial Pause 1 to 15SEC 2SEC 1 AUTO REDIAL Enables disables automatic redialing ON OFF page 99 REDIAL TIMES If you select ON selects the number of redialings 2 1 to 10TI...

Page 173: ... A telephone must be connected to your machine for ringing to occur OFF ON RING COUNT If you select ON selects the number of rings for fax calls 1 to 99TIMES 2 2TIMES MAN AUTO SWITCH If you select MANUAL MODE as the receive mode selects whether the machine switches to fax receive mode after ringing for a specified length of time OFF ON F T RING TIME If you select ON selects the length of time the ...

Page 174: ...attern page 129 CLEANING Performs normal print head cleaning page 131 HEAD REFRESHING Performs deep print head cleaning page 131 ALIGN PRINT HEAD Aligns the print head page 132 HORIZ PATTERN Prints the horizontal line patterns CHANGE H VALUE Aligns the print head when the pattern is not uniform A B C D E 3 to 7 F G H I J K 5 to 5 ROLLER CLEANING Cleans the roller page 135 CALIBRATION Reduces the d...

Page 175: ...isables overwriting memory card data in all modes except photo print mode ON OFF Software Guide Name Description Setting Details Selects the language for LCD messages ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN SWEDISH DANISH SLOVENE CZECH HUNGARIAN RUSSIAN Name Description Settings Details SUMMER TIME Enables disables the summer time setting If you select ON you can s...

Page 176: ...mode is enabled 1 HOUR 4 HOURS 8 HOURS page 134 Paper type displayed in LCD Suitable paper types PLAIN Suitable for plain paper GLOSSY Suitable for glossy photo paper and high gloss photo film HIGH RES Suitable for high resolution paper TRANS Suitable for transparencies PHOTO PRO Suitable for photo paper pro PHOTO PLUS Suitable for photo paper plus glossy OTHER Suitable when using photo paper othe...

Page 177: ... the machine Paper type displayed in LCD Suitable paper types PHOTO PAPER PRO Suitable for photo paper pro PLAIN PAPER Suitable for plain paper HIGH RES PAPER Suitable for high resolution paper PHOTO PAPER PLUS Suitable for photo paper plus glossy GLOSSY Suitable for glossy photo paper and high gloss photo film OTHER PHOTO PAPER Suitable when using photo paper other than that described above such ...

Page 178: ...he paper output tray and both tray extensions opened Environmental conditions Liquid Crystal Display LCD Display languages Applicable standards Multi purpose tray capacity Temperature 15 ºC 27 5 ºC 59 ºF 81 5 ºF Humidity 20 80 20 2 English French Spanish German Italian Dutch Finnish Portuguese Norwegian Swedish Danish Slovene Czech Hungarian Russian Electrical safety EN60950 Emission EN55022 Class...

Page 179: ...size 175 2 mm 249 mm 6 7 8 in 9 7 8 in A5 size 141 2 mm 202 mm 5 5 8 in 8 0 in Letter size 203 2 mm 271 4 mm 8 0 in 10 3 4 in 4 6 size 94 8 mm 144 4 mm 3 3 4 in 5 3 4 in 5 7 size 120 2 mm 169 8 mm 4 3 4 in 6 3 4 in NOTE Borderless printing enables you to make prints with no margins However it may result in a decrease in print quality of the top and bottom paper edges 3 0 mm 1 8 in 5 0 mm 1 4 in 31...

Page 180: ...ack BCI 24 Black approx 300 approx 580 Color BCI 24 Color approx 160 1500 characters per page normal text at standard and plain paper mode with Windows XP printer driver Based on printing the ISO JIS SCID No 5 pattern at standard and plain paper mode with Windows XP printer driver Copy specifications Copy speed No of copies Density adjustment Zoom Black white FAST mode approx 18 pages minute A4 si...

Page 181: ...ndex max 70 images Photo Paper Pro A4 Letter With without borders index max 70 images Card With without borders index max 15 images Date printing Vivid photo printing DPOF function compatible Index printing specified quantity specified images date printing image number printing Digital camera direct printing Photo Index Sheet printing Borderless printing System requirements See page 110 ...

Page 182: ...ones 64 levels of gray Density adjustment 3 levels Transmission reception 200 pages Based on Canon FAX Standard Chart No 1 standard mode Approx 5 8 seconds page Based on Canon FAX Standard Chart No 1 standard mode Black white STANDARD 8 pels mm 3 85 lines mm 203 pels in 98 lines in Black white FINE PHOTO 8 pels mm 7 70 lines mm 203 pels in 196 lines in Color 200 200 dpi Automatic dialing Directory...

Page 183: ...Fast 18 pages minute Standard 11 8 pages minute Color Fast 12 pages minute Standard 4 9 pages minute Based on Canon standard pattern 203 2 mm 8 in 4800 horizontal dpi 1200 vertical dpi Scan specifications Compatibility Scanning speed Effective scanning width Scanning resolution Scanning image processing TWAIN WIA Windows XP Black white text grayscale 300 dpi Min 5 8 seconds page A4 size Color 150 ...

Page 184: ...e page 55 D Date entering 84 Date printing 62 Density See Exposure Direct printing available media type 80 procedure 80 DIRECTORY DIAL printing the list 88 Directory dialing dialing the number 99 how to use 99 registering 86 Directory key 26 Document loading 32 requirements 31 Document cover 23 cleaning 135 DOCUMENT MEMORY LIST 93 printing 100 DPOF printing 78 E Enlarging a copy custom copy ratios...

Page 185: ...Y 158 MACHINE IN USE CANNOT TURN OFF 158 MEMORY FULL 159 NO ANSWER 159 NO DATA 159 NO FILES ON CARD 159 PRESS BLACKSTART KEY 159 PRESS COLORSTART KEY 159 PROBLEM READING CARD REINSERT MEMORY CARD 159 PROBLEM READING CARD TURN OFF AND ON 159 PUT IN CARTRIDGE 159 RECEIVED IN MEMORY 159 TRY AGAIN IN B W 160 TX RX CANCELLED 160 TX RX NO nnnn 160 USER ACCESS LOCK 160 WASTE INK NEAR FULL 160 WRONG CARTR...

Page 186: ...nting all images 67 compatible memory cards 58 DPOF printing 78 from a memory card 57 index printing See Index printing menu flow 28 using a Photo Index Sheet 63 Platen glass 23 cleaning 135 Power connector 24 Power Save timer setting 134 Print head aligning 132 cleaning 131 maintenance flow 128 Print head holder 24 Print media characteristics and applications 34 for direct printing 80 for fax rec...

Page 187: ... requirements 110 uninstalling reinstalling 113 Special dialing 102 sending receiving using ECM 103 switchboard 102 switching temporarily to tone dialing 102 Specifications copy 178 fax 180 general 176 ink 178 photo print 179 print 181 scan 181 system requirements 179 telephone 180 Stop Reset key 26 Summer time setting 89 Symbols entering 91 T Telephone line jack 24 Telephone line type setting 83 ...

Page 188: ...186 Index ...

Page 189: ...HT1 2239 000 V 1 0 XX2004A CANON INC 2004 PRINTED IN THAILAND 230V AUS AE ENG ...

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