Brother QL-810W User Manual Download Page 178

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Troubleshooting

167

Printing Problems

Problem

Solution

The Label Printer does not print, or a
printing error is received.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Roll installed correctly?

If not, remove the DK Roll and reinstall it.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll Compartment Cover open?

Check that the DK Roll Compartment Cover is closed.

• Has a print error or transmission error occurred?

Turn off the Label Printer and then turn it on again. If there is still a problem,
contact your Brother dealer.

• If the Label Printer is connected via a USB hub, try connecting it directly to

the computer. If not, try connecting it to another USB port.

The Status LED is not lit.

• Is the AC Adapter inserted correctly?

Check that the AC Adapter is inserted. If it is inserted correctly, try plugging
it into another AC power outlet.

The printed label contains streaks or
poor quality characters, or the label is
not fed correctly.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head.
If this occurs, clean the roller.
For more information, see

Cleaning the Roller

on page 163.

A data transmission error appears on
the computer.

• Is the Label Printer in cooling mode (the Status LED is flashing in orange)?

Wait until the Status LED stops flashing and then try printing again.

Labels are jammed in the cutter.

• Contact Brother Customer Service.

The label is not ejected correctly after
printing.

• Check that the Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and

reinstalling it.

• Ensure that the DK Roll Compartment Cover is closed correctly.

I want to cancel the current printing
job.

• Make sure that the Label Printer is On, and press Power (

) Button.

The print quality is poor.

• Is there dirt or lint on the roller preventing it from rolling freely?

Clean the roller using the Cleaning Sheet available separately.
For more information, see

Cleaning the Roller

on page 163.

After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.

• Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.

The P-touch Add-In icon is not
displayed in Microsoft

Word.

• Is Microsoft

Word started up from Microsoft

Outlook

• Is Microsoft

Word chosen as the default editor for Microsoft

Outlook

Due to program limitations, the Microsoft

Word Add-In does not work with

the above settings. Quit Microsoft

Outlook

, and restart Microsoft

Word.

Summary of Contents for QL-810W

Page 1: ...Guide QL 810W QL 820NWB Read the Product Safety Guide first then read the Quick Setup Guide for the correct setup procedure After reading this guide keep it in a safe place for quick reference Version B US ENG ...

Page 2: ...d with the Label Printer for information about safety and operation The Label Printer shown in the illustrations may be different from your Label Printer The available options and supplies may vary depending on the country Available Manuals Visit the Brother Solutions Center at support brother com and click Manuals on your model page to download the latest manuals 1 Printed manual in the box 2 PDF...

Page 3: ...res you must follow to avoid minor personal injury or damage to the Label Printer Important Indicates information or directions that should be followed Ignoring them may result in damage or failed operations Note Indicates notes that provide information or directions that can help you better understand and use the product more efficiently WARNING CAUTION ...

Page 4: ...l may remain applied Prior to using CD DVD labels be sure to follow the instructions in your CD DVD player s instruction guide regarding applying CD DVD labels DO NOT use CD DVD labels in a slot loading CD DVD player DO NOT peel off the CD DVD label once it is applied to the CD DVD a thin surface layer may come off resulting in damage to the disc DO NOT apply CD DVD labels to CDs DVDs designed for...

Page 5: ...ws 8 Windows 8 1 in this document represents all editions of Windows 8 1 Windows 10 in this document represents Windows 10 Home Windows 10 Pro Windows 10 Enterprise and Windows 10 Education Windows 10 in this document does not represent Windows 10 Mobile Windows 10 Mobile Enterprise or Windows 10 IoT Core Windows Server 2008 in this document represents all editions of Windows Server 2008 and Windo...

Page 6: ...necting the Label Printer to a Computer 23 Connecting Using USB 23 Connecting Using Wi Fi 23 Connecting Using a Wired LAN QL 820NWB only 28 Bluetooth Connection QL 820NWB only 28 Connecting the Label Printer to a Barcode Scanner using Bluetooth QL 820NWB only 29 Printing from a Computer 30 Available Applications 30 Creating Labels from Your Computer 31 Attaching Labels 32 3 Printing Using the Mobi...

Page 7: ...ndows 59 P touch Template Settings Dialog Box 60 Printer Setting Tool for Mac 62 Before Using the Printer Setting Tool 62 Using the Printer Setting Tool for Mac 62 Settings Dialog Box 63 Basic Tab 64 Advanced Tab 65 Management Tab 65 Bluetooth Settings Tab QL 820NWB only 66 Wireless LAN Tab 66 Applying Setting Changes to Multiple Label Printers 67 Changing Settings When Printing from a Mobile Devi...

Page 8: ...inter 106 2 color Printing Configuration 107 How to use the P touch Address Book Windows only 108 Starting the P touch Address Book 108 Creating a new contact 110 8 How to use P touch Editor Lite Windows only 112 How to use P touch Editor Lite QL 810W only Windows only 112 How to use P touch Editor Lite LAN Windows only 116 9 How to Use P touch Transfer Manager and P touch Library Windows only 121...

Page 9: ...d P touch Address Book Windows only 146 For Windows 146 For Mac 148 Updating P touch Editor Lite Windows only and the Firmware 149 For Windows 149 For Mac 151 Section III Network 12 Introduction 154 Network Features 154 13 Changing Your Label Printer Network Settings 155 Changing Your Label Printer s Network Settings IP Address Subnet Mask and Gateway 155 Using the BRAdmin Light Utility Windows on...

Page 10: ...e Network Even after Successful Installation 174 Security Software Problems 174 Checking the Operation of Network Devices 175 Version Information 175 LED Indicators 176 QL 810W 176 QL 820NWB 178 Troubleshooting 180 18 Product Specifications 181 Label Printer Specifications 181 19 Notes on Using P touch Transfer Manager 183 Notes on Creating Templates 183 Notes on Transferring Templates 183 Notes o...

Page 11: ... touch Template Function 194 List of Barcodes for Specifying Settings 195 22 Using the Battery Unit Optional PA BU 001 198 Using the Battery Unit Rechargeable Li ion Battery included 198 Product Specifications 200 23 Using the Brother Barcode Scanner Optional PA BR 001 QL 820NWB only 201 ...

Page 12: ...rations I Setting Up the Label Printer 2 Printing Using a Computer P touch Editor 22 Printing Using the Mobile Device 33 Changing the Label Printer Settings 37 Printing Labels Using P touch Template 69 Other Functions 84 ...

Page 13: ...1 1 Battery LED 2 Status LED 3 Power Button 4 Feed Button 5 Cutter Button 6 WPS Button 7 Wi Fi LED 8 Wi Fi Button 9 Editor Lite LED 10 Editor Lite Button 11 DK Roll Compartment Cover 12 Label Output Slot 13 Roll Spool Arm 14 Roll Spool Guide 11 12 13 14 8 3 5 9 1 10 2 4 7 6 ...

Page 14: ...lay 3 Time Display 4 Status LED 5 Power Button 6 Cutter Button 7 Menu Button 8 Cancel Button 9 Up Arrow Button 10 Down Arrow Button 11 OK Button 12 LCD 13 Label Output Slot 14 DK Roll Compartment Cover 15 Roll Spool Arm 16 Roll Spool Guide 14 15 16 12 13 11 10 9 7 6 8 5 2 3 1 4 ...

Page 15: ...f Hold the Label Printer by the front and firmly lift the DK Roll Compartment Cover to open it 2 Remove the protective sheet from the Label Output Slot Do not throw away the protective sheet When the Label Printer is not in use lift the DK Roll Compartment Cover and remove any DK Rolls from inside the Label Printer Reinsert the protective sheet into the Label Output Slot to maintain good printing ...

Page 16: ...pool Guide Make sure that the Roll Spool Arm is inserted firmly in the Roll Spool Guide Make sure the Stabilizer 1 slides into the notch of the Label Printer c Thread the DK Roll through the Label Printer Align the edge of the DK Roll with the upright edge of the Label Output Slot Insert the first label into the slot inside the compartment Push the label through the Label Output Slot until the end...

Page 17: ...ose the DK Roll Compartment Cover When you press the Power Button to turn the Label Printer On the end of the DK Roll aligns automatically Important Do not leave any printed labels in the Label Printer Doing so will cause the labels to jam ...

Page 18: ... Printer 7 1 Connecting the AC Adapter 1 Connect the AC Power Cord to the Label Printer and to the AC Adapter Then plug the AC Power Cord into a grounded AC power outlet The PA BU 001 optional battery unit can also be used ...

Page 19: ...K Roll Compartment Cover to open it b Remove the insulation seal on the coin cell battery Important Using a coin or similar object slowly turn the coin cell battery cover in the direction of the arrow on the battery cover until it stops and then remove the coin cell battery cover Do not turn the coin cell battery cover past the unlock position or you may damage it Replace the coin cell battery Be ...

Page 20: ... applicable federal state and local regulations When storing or discarding a battery wrap it with cellophane tape to prevent it from short circuiting see illustration 1 Cellophane tape 2 Coin Cell battery We recommend replacing the battery every two years If the clock is reset while power is supplied to the machine replace this battery When replacing the battery buy a CR2032 battery recommended ma...

Page 21: ...anguage configuration is automatically displayed without going through the menu Setting the Time and Date QL 820NWB only 1 Adjust the clock to the current time and date The time and date set here are displayed on the main screen a Press the Menu or Button to select the Settings menu and then press the OK Button b Select Set Clock using or Button and then press the OK Button The clock setting scree...

Page 22: ...Cannot communicate with the server 2 Wireless Direct icon 3 WLAN icon The network is connected correctly Your Label Printer is searching for the network 4 Bluetooth icon Bluetooth mode flashing Auto Reconnect function is On and not connected 5 Eco Charging icon only appears when Battery Unit is installed 6 Battery level only appears when Battery Unit is installed Indicates the remaining battery le...

Page 23: ...inter Setting Tool on a computer connected to the Label Printer For more information on connecting a computer and specifying settings see Changing the Label Printer Settings on page 37 Specifying Settings from the Printer 1 Press the Menu or Button to select a menu option and then press the OK Button Press or to select an option and then press the OK Button 1 The currently selected option is highl...

Page 24: ...the first color when using 2 color printing Color 2 Red 6 5 4 3 2 1 0 1 2 3 4 5 6 Adjust the density of the second color when using 2 color printing Auto Cut Auto Cut OFF Cut at End Set the cutting method when printing multiple labels Auto Cut Always cuts automatically OFF Does not cut automatically Cut at End Only cuts at the end when multiple labels are printed Set Clock Y 2000 2099 M 1 12 D 1 3...

Page 25: ...turns off automatically when powered by the Rechargeable Li ion Battery LCD Contrast 2 1 0 1 2 Set the contrast of the LCD The higher the number the stronger the contrast Backlight On Off Switch the backlight On or Off Backlight Timeout Off 5s 10s 20s 30s 60s Specify the amount of time of inactivity that passes before the backlight of the LCD turns off automatically Eco Charging 100 80 Switch to E...

Page 26: ... so that the number of copies can be confirmed Serialize Mode Cont From Last Select to serialize from the last number printed From Starting Select to serialize from the default number each time you print Serialize Reset Reset Back Reset the sequential number to the default number Select Back to return to the previous screen without resetting the number Default Print Quantity 001 999 Specify the de...

Page 27: ...sfer data Select Back to return to the previous screen without printing the information Usage Log Start Back Print the Label Printer usage log Select Back to return to the previous screen without printing the log Printer Settings Start Back Print the Label Printer settings Select Back to return to the previous screen without printing the settings Transfer Data Start Back Print the transfer data Se...

Page 28: ...1 31 2099 1 31 2099 01 31 Select the date format for the clock Time Format 01 59 24 1 59 24 1 59AM 01 59AM Select the time format for the clock Language Čeština Dansk Deutsch English Español Français Hrvatski Italiano Magyar Nederlands Norsk Polski Português Română Slovenski Slovenský Suomi Svenska Select the language of the LCD Unit inch mm Select the measurement units for displayed settings Menu...

Page 29: ...ts Airplane Mode On Off If you select On the Label Printer is set to Airplane Mode The following conditions apply WLAN and Bluetooth will disappear from the LCD Menu Locks Settings Template Settings Information WLAN Bluetooth Feed Remote Update Finish Select the check boxes for any options you want to prevent changes from the LCD of the Label Printer After selecting the check boxes select Finish t...

Page 30: ...everal times to return to the previous screen until it is displayed Direct Manual Setting Manually enter the SSID and password of a wireless access point to connect Push the Cancel Button several times to return to the previous screen until it is displayed WLAN Status Infrastructure Mode Status SSID IP Addr NodeName Subnet Gateway MAC Addr Display the WLAN status Direct Mode Status SSID IP Addr Pa...

Page 31: ...arts on the current page when the die cut black mark is detected on the reverse side If a die cut black mark is undetected on the current page this mode feeds to the next page and detection begins from there Next Page This mode always feeds to the next page and detection begins from there Remote Update Remote Update Start Back Available only when the Label Printer is connected to the FTP Server an...

Page 32: ...roceed to the next number Specify the remaining three numbers in the same way Note After a password has been set the password input screen appears when the Administration menu is selected Enter the specified 4 digit password using or and then press the OK Button To cancel the password settings select the Administration menu and enter the password Then select Menu Security Off If you do not remembe...

Page 33: ...downloaded EXE file for Windows or DMG file for Mac and follow the on screen instructions to proceed with the installation Note To connect the Label Printer to a computer using a wireless connection we recommend the following Configure the wireless network settings while installing the software You can change the settings later using the Printer Setting Tool Install the software on a computer wire...

Page 34: ...nter c Connect the USB cable to the USB Port on the computer d Turn the Label Printer On Connecting Using Wi Fi 2 The following Wi Fi connection methods are available Wireless Direct Infrastructure Mode Infrastructure Mode Wireless Direct WPS Wi Fi Protected Setup Wireless Direct 2 Wireless Direct allows you to connect the Label Printer to your computer or mobile device directly without a Wi Fi ac...

Page 35: ...e information see Applying Setting Changes to Multiple Printers on page 50 You can find the serial number label in the DK Roll Compartment of the Label Printer You cannot connect to the Internet on your computer via Wi Fi while using Wireless Direct The SSID can also be entered using the LCD Select the SSID from the displayed list or press the Button to select the Direct Manual setting and then ma...

Page 36: ...devices can affect communication or the data transfer speed of your documents Connecting the Label Printer to your Wi Fi access point router a First write down the SSID network name and password network key of your Wi Fi access point router b Connect the Label Printer and computer with a USB cable c Configure the Infrastructure Mode settings of the Label Printer Using the Label Printer QL 820NWB o...

Page 37: ...ile devices that are on the same network as the Label Printer will have access to the Label Printer Note To change any other network settings use the Printer Setting Tool For more information see Changing the Label Printer Settings on page 37 Infrastructure Mode Wireless Direct 2 Infrastructure Mode and Wireless Direct can be used at the same time a Set the Label Printer to Infrastructure Direct M...

Page 38: ... the instructions provided with your Wi Fi access point router c On the Label Printer For QL 810W Press and hold the WPS Button for one second When the connection is established The Wi Fi LED is lit blue For QL 820NWB a Press the Menu and Buttons to select WLAN menu and then press the OK Button b Press the Button to select the WPS Button Push menu and then press the OK Button When the connection i...

Page 39: ...ication settings can be changed under Communication Settings in the Printer Setting Tool For more information on the Communication Settings see General Tab on page 44 Network Cable 2 Use a straight through Category 5 or greater twisted pair cable for 10BASE T or 100BASE TX Fast Ethernet Network Note Do not connect this product to any LAN connection that is subject to overvoltages Bluetooth Connect...

Page 40: ...from connecting to another device a Press the Menu and Button to select the Bluetooth menu and then press the OK Button Set Bluetooth On Off to On For Bluetooth Version 2 0 or earlier b Check the PIN code in the Bluetooth tab in the settings dialog box in the Printer Setting Tools and enter it into your destination Bluetooth device For Bluetooth Version 2 1 or later b Execute pairing from a destin...

Page 41: ...print templates This application is installed with P touch Editor P touch Update Software r r Updates software to the latest version P touch Address Book r Prints address labels using an address database P touch Editor Lite LAN r Prints over wireless as well as wired connections Printer Setting Tool r r Specifies the Label Printer s device settings from a computer Wireless Device Setup Wizard r Al...

Page 42: ...P touch Address Book and then open the document you want to print b Create a label design c Check the cutting options d Select File and then select Print from the menu bar or click the Print icon Cutting Options 2 The cutting options allow you to specify how the item is fed and cut when it is printed Use the printer driver to select the cutting option when printing from the computer Label Cut Opti...

Page 43: ...2 a Peel the backing from the label b Position the label and then press firmly from top to bottom with your finger to attach the label Note Labels may be difficult to attach to surfaces that are wet dirty or uneven The labels may peel off easily from these surfaces ...

Page 44: ...s the OK Button Set WLAN On Off to On 2 Press the Menu Buttons to select the WLAN menu and then press the OK Button 3 Press the Button to select the Network Mode menu and then press the OK Button 4 Select Direct Mode and then press the OK Button The Wireless Direct icon appears on the LCD For Windows Connect the Label Printer and computer with a USB cable Start the Printer Setting Tool on your com...

Page 45: ...WLAN On Off to On to turn the Wi Fi function On The Wi Fi icon appears on the LCD c In the Wi Fi settings screen of your mobile device select the SSID of the Label Printer and enter the password Note The factory default SSID and password are as follows SSID DIRECT _QL 810W or DIRECT _QL 820NWB where is the last five digits of the product serial number You can find the product serial number label i...

Page 46: ...more information see Creating Transfer Files and Transfer Package Files on page 131 b Use one of the following methods to use a blf file or pdz file with your mobile device Save the file using a cloud storage service and then use the sharing function of the mobile device s operating system to share the file Send the file as an email attachment from the computer to the mobile device and then save t...

Page 47: ...Peel the backing from the label b Position the label and then press firmly from top to bottom with your finger to attach the label Note Labels may be difficult to attach to surfaces that are wet dirty or uneven The labels may peel off easily from these surfaces ...

Page 48: ... For more information see Installing the Software and Printer Drivers to a Computer on page 22 Important The Printer Setting Tool is available only with compatible Brother printers Before Using the Printer Setting Tool 4 Make sure the AC Adapter is connected to the Label Printer and to an AC power outlet or a fully charged battery is installed Make sure the printer driver has been installed correc...

Page 49: ...tting Tool For Windows 10 Click Start Brother Label Mobile Printer Printer Setting Tool The main window appears 1 Printer Lists the connected Label Printers 2 Communication Settings Specifies wired LAN QL 820NWB only wireless LAN and Bluetooth QL 820NWB only communication settings 3 Device Settings Specifies printer device settings such as power settings and printer settings 4 P touch Template Set...

Page 50: ...cify or change the settings in the dialog box For more information on the settings dialog boxes see Communication Settings for Windows on page 40 Device Settings for Windows on page 51 or P touch Template Settings for Windows on page 59 e Click Apply and then click Exit to apply the settings to the Label Printer f Click Exit in the main window to finish specifying settings Important Use the Printe...

Page 51: ... selected appears in the tab and the settings can no longer be specified or changed Settings in a tab where appears will not be applied to the Label Printer even if Apply is clicked In addition the settings in the tab will not be saved or exported when the Save in Command File or Export command is used To apply the settings to the Label Printer or to save or export them make sure you clear the che...

Page 52: ...s and returns to the main window of the Printer Setting Tool Important Settings are not applied to Label Printers if Exit is clicked without clicking the Apply button after changing the settings 10 Apply Applies the settings to the Label Printer To save the specified settings in a command file select Save in Command File from the drop down list The saved command file can be used with the mass stor...

Page 53: ...rds Take necessary measures to protect saved command files such as saving them in a location that cannot be accessed by other users Do not send command files to a different printer model Import Import from the current computer wireless settings Imports the settings from the computer Note When importing the computer s wireless settings administrator privileges for the computer are needed Only perso...

Page 54: ...ou must restart the Label Printer manually Note When configuring multiple Label Printer s you can reduce the time needed to change settings by clearing this check box In this case we recommend selecting this check box when configuring the first Label Printer so that you can confirm that each setting is operating as intended Automatically detects the connected Label Printer and retrieves the curren...

Page 55: ...t or Keep Current State IPv6 4 IPv6 usage Selects Enable or Disable Priority on IPv6 address Selects to give priority to an IPv6 address Remote Update QL 820NWB only 4 Remote Update is a Label Printer feature that enables the semi automatic update of the Label Printer s settings with a simple connection to an FTP server where the update files are saved IP Address of FTP server Types the FTP server...

Page 56: ...er Settings 45 4 Log QL 820NWB only 4 Log storage Selects whether to export the update log to the FTP server Log storage path of FTP server Enters the path to the folder on the FTP server where you want to export the log data ...

Page 57: ...able this address Enables the specified static IPv6 address Primary DNS Server IPv6 Address Secondary DNS Server IPv6 Address Specifies the DNS server IPv6 addresses IPv6 Address List Displays the list of IPv6 addresses Wireless Settings 4 Communication Mode Selects Infrastructure or Ad hoc SSID Network Name Clicking Search displays the available SSID selections in a separate dialog box Channel Li...

Page 58: ...munication Mode is set to Infrastructure Important To specify higher level security settings When performing certificate verification with EAP FAST PEAP EAP TTLS or EAP TLS authentication methods the certificate cannot be specified from the Printer Setting Tool After the Label Printer is configured to connect to the network specify the certificate by accessing the Label Printer from a web browser ...

Page 59: ...er and the network key 63 characters or fewer you want to use in the Wireless Direct mode Note The factory settings for the SSID and password are as follows SSID DIRECT _QL 810W or DIRECT _QL 820NWB where is the last five digits of the product serial number You can find the product serial number label in the DK Roll Compartment of the Label Printer The password 810 820 where is the last five digit...

Page 60: ...de Specifies the PIN that will be used when pairing with devices compliant with Bluetooth 2 0 or earlier Display the PIN code on screen If this check box is selected your computer displays the PIN by default Request Secure Simple Pairing SSP settings during pairing If this check box is selected pairing can be performed using the Label Printer buttons for devices that are compliant with Bluetooth 2...

Page 61: ...e applied to the second Label Printer Note We recommend selecting the Automatically restart the Label Printer after applying new settings check box when configuring the first Label Printer so that you can confirm that a connection with the wireless access point router can be correctly established with the settings For more information see Communication Settings for Windows on page 40 d Repeat step...

Page 62: ...ver by using Device Settings in the Printer Setting Tool more advanced settings can be specified When Device Settings is opened the Label Printer s current settings are retrieved and displayed If the current settings could not be retrieved the previous settings are displayed If the current settings could not be retrieved and previous settings have not been specified the machine s factory settings ...

Page 63: ...le these settings When this check box is selected appears in the tab and the settings can no longer be specified or changed Settings in a tab where appears will not be applied to the Label Printer even if Apply is clicked In addition the settings in the tab will not be saved or exported when the Save in Command File or Export command is used 6 Parameters Displays the current settings 7 Exit Exits ...

Page 64: ...aining firmware version and device setting information For QL 810W You can also print this report using the Cutter Button For more information see Confirming the Label Printer Settings on page 84 For QL 820NWB You can also print this report using the LCD menu For more information see LCD Settings on page 12 Note When you print this report use 2 4 62 mm DK Roll Factory Reset Resets all the Label Pr...

Page 65: ... Li ion Specifies the period of time that passes before the Label Printer turns off automatically when powered by the Rechargeable Li ion Battery Available settings None 10 20 30 40 50 60 Minutes Note Auto Power Off is disabled when connecting with wireless network wired network QL 820NWB only or Bluetooth connection QL 820NWB only Eco Charging Specifies to switch to Eco Charging The service life ...

Page 66: ...Available settings Keep Print Data Erase All Print Data Printer Information Report Selects the information you want to include in the Printer Information Report Available settings All Usage Log Printer Settings Printer Transfer Data Auto Cut Sets the cutting method when printing multiple labels Available settings OFF Auto Cut Cut at End Only cuts the places that have finished printing when multipl...

Page 67: ...acklight turns off if the Label Printer is not used Available settings Off never turns off 5 10 20 30 60 seconds Template Mode Specifies whether the Label Printer operates in P touch Template Mode P touch Template Mode allows you to enter just text and print labels using a previously configured template Available settings On Off Preset Template Specifies whether to display preset templates when us...

Page 68: ...are not allowed The following conditions apply QL 810W Pressing and holding the Wi Fi Button and WPS Button will be ineffective QL 820NWB WLAN and Bluetooth menu will disappear from the LCD Available settings Off On Lock Settings QL 820NWB only Locks the menu settings so that they cannot be changed Mark the settings to be locked using the Select button Admin Password QL 820NWB only Selects On to c...

Page 69: ...l Printer from the Printer drop down list c Click Apply The same settings that were applied to the first Label Printer are applied to the second Label Printer d Repeat steps a c for all Label Printers whose settings you want to change Note To save the current settings in a file click File Export The same settings can be applied to another Label Printer by clicking File Import and then selecting th...

Page 70: ... touch Template Settings Note P touch template mode is also compatible with other input devices like a scale testing machine controller or a programmable logic device For more information on P touch Template download the P touch Template Manual Command Reference English only from the Brother Solutions Center at support brother com Select your region country Manuals Choose your product When printin...

Page 71: ...etween groups of data in a file Between 1 and 20 characters can be specified 4 Trigger for P touch Template Printing Specifies a trigger to begin printing from a number of options Command Character Printing starts when the command character specified here is received Data Insertion into All the Objects Printing starts when the delimiter for the last object is received Received Data Size Printing s...

Page 72: ...ing data to indicate that the following data should be moved to the next line in a text object One of the following four line feed codes can be selected or 1 to 20 characters can be specified as the line feed code Available settings CR 0D 0A 0A 0D 10 Replace FNC1 See the P touch Template manual 11 Number of Copies Sets the number of copies A number between 1 and 99 can be specified 12 Cut option S...

Page 73: ...t Connect the Label Printer to a computer with a USB cable Settings cannot be specified using Wi Fi by using this tool Using the Printer Setting Tool for Mac 4 a Connect the Label Printer you want to configure to the computer b Click Macintosh HD Applications Brother Printer Setting Tool Printer Setting Tool app The Printer Setting Tool window appears c Check that the Label Printer you want to con...

Page 74: ... Resets printer settings to factory settings 7 Reset only Device Settings Resets device settings to the factory settings 8 Print Unit Settings Prints a report containing firmware version and device setting information For QL 810W You can also print this report using the Cutter Button For more information see Confirming the Label Printer Settings on page 84 For QL 820NWB You can also print this rep...

Page 75: ...n AC power outlet Available settings None 10 20 30 40 50 60 Minutes Auto Power Off Li ion Specifies the period of time that passes before the Label Printer turns off automatically when powered by the Rechargeable Li ion Battery Available settings None 10 20 30 40 50 60 Minutes Note Auto Power Off is disabled when connecting with the wireless network wired network QL 820NWB only or Bluetooth connec...

Page 76: ...og Printer Settings Printer Transfer Data Print Data after Printing Specifies whether or not print data is erased after printing Available settings Keep Print Data Erase All Print Data Management Tab 4 The following explains about the Management Tab in the settings dialog box Command Mode Selects the type of command mode Available settings Raster ESC P P touch Template Airplane Mode Selects On to ...

Page 77: ...hat are compliant with Bluetooth 2 1 or earlier Request Secure Simple Pairing SSP settings during pairing If this check box is selected pairing can be performed using the Label Printer buttons for devices that are compliant with Bluetooth 2 1 or later Wireless LAN Tab 4 The following explains about the Wireless LAN Tab in the settings dialog box WirelessDirect Turns the Wireless Direct function on...

Page 78: ... Printer from the Printer drop down list c Click Apply Settings to the Printer The same settings that were applied to the first Label Printer are applied to the second Label Printer d Repeat steps a c for all Label Printers whose settings you want to change Note To save the current settings in a file click Export The same settings can be applied to another Label Printer by clicking Import then sel...

Page 79: ...as necessary using the application before printing The settings that can be changed vary according to the application Note Before connecting a mobile device you can specify detailed settings by connecting the Label Printer to a computer and using the Printer Setting Tool For more information see Changing the Label Printer Settings on page 37 ...

Page 80: ...page 81 Automatically increment a text or barcode in any downloaded template while printing Note P touch template mode is also compatible with other input devices like a scale testing machine controller or a programmable logic device See the P touch Template Manual Command Reference for more information You can download the latest versions from the Brother Solutions Center at support brother com S...

Page 81: ...le and then turn on the Label Printer b Start the Printer Setting Tool For Windows Vista Windows 7 Windows Server 2008 Windows Server 2008 R2 From the Start button click All Programs Brother Label Mobile Printer Printer Setting Tool For Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Click the Printer Setting Tool icon on the Apps screen For Windows 10 From the Start button click ...

Page 82: ...image If Received Data Size is selected with the number of bytes setting the template will automatically print after the specified number of bytes have been scanned Because the print mode setting will return to raster mode each time you print from the computer you must change the setting to template mode again If you turn off the Label Printer and then turn it on again the Label Printer starts up ...

Page 83: ...h interface Bluetooth Ver 2 1 EDR Class 1 models that support SPP or OPP profiles Note For P touch Template mode templates must first be downloaded from a computer to the Label Printer using P touch Transfer Manager For more information see How to Use P touch Transfer Manager and P touch Library Windows only on page 121 The barcode scanner should be programmed to use the English keyboard For begin...

Page 84: ... transfer data to Configurations in P touch Transfer Manager select the folder containing the data you want to transfer Note When a template is transferred to Configurations in P touch Transfer Manager the Key Assign number is automatically assigned You can specify a Key Assign number between 1 and 255 by using the Label Printer buttons For advanced operation you can specify a Key Assign number be...

Page 85: ...plate Manual Command Reference English only from the Brother Solutions Center at support brother com Select your region country Manuals Choose your product To specify the number of copies you want scan the Number of copies barcode and then scan the barcodes under For entering numbers to specify a three digit number Example Specify numbers by scanning the following barcodes 7i 0 0 7 15i 0 1 5 To ch...

Page 86: ...to design a template to meet the barcode symbology or protocol requirements especially for the label size and barcode position in the label to fit the maximum number and type of characters being inserted from the barcode scanner A barcode in the template cannot be created or be scanned if the barcode with the inserted data does not fit entirely within the label printable image area b When you tran...

Page 87: ... country Manuals Choose your product To specify the number of copies you want scan the Number of copies barcode and then scan the barcodes under For entering numbers to specify a three digit number The setting is automatically applied when three digits have been specified Example Specify numbers by scanning the following barcodes 7i 0 0 7 15i 0 1 5 To change the setting for the number of copies sc...

Page 88: ...ou want inserted into the barcode object in the selected downloaded template from step f Example h Scan the Begin printing barcode to send the command to start printing i The barcode in the printed template will contain the data from the barcode scanned in step g Example CODE128 9 digit ...

Page 89: ...unction on page 194 a Use P touch Editor to create a template and connect to a database file You can link as many columns to a text and barcode objects in the template as needed Note Make sure the keywords are included in the leftmost column Field A but do not link any text or barcode object in the template with field A if you do not need that data on the printed label For more information on spec...

Page 90: ...other com Select your region country Manuals Choose your product To specify the number of copies you want to print scan the Number of copies barcode and then scan the barcodes under For entering numbers to specify a three digit number The setting is automatically applied when three digits have been specified Example Specify numbers by scanning the following barcodes 7i 0 0 7 15i 0 1 5 To change th...

Page 91: ...ple i Scan the Delimiter barcode to send the command to start searching the downloaded database for the keyword that was scanned j Scan the Begin printing barcode to send the command to start printing Note You can use P touch Editor to create and print a label with a single barcode for steps i and j Example k The Label Printer will print the template with the data inserted from the database record...

Page 92: ...hat will simultaneously be incremented while printing Text and barcode objects linked to a database file cannot be incremented Text Numbering Serializing 5 Procedure a Use P touch Editor to create or open a template and select a text object that you want to automatically increment while printing Example b Highlight or drag the cursor over a group of numbers and letters within the text object that ...

Page 93: ...tomatically increment while printing b With the cursor over a selected barcode object right click and select Properties Example c Click the Input tab and highlight or drag the cursor over a group of numbers and letters within the barcode object that you want to increment Numbering field Example Note The Numbering button is enabled after a group of numbers and letters are highlighted ...

Page 94: ... See List of Barcodes for the P touch Template Function on page 194 Scan the Number of serialized copies barcode and then scan the barcodes under For entering numbers with the number of copies you want to print three digits Example For five copies specify the three digit numbers by scanning barcodes for 0 0 5 Note Follow the P touch Template mode basic operation procedures to start printing For fu...

Page 95: ...rinter b For QL 810W Press and hold the Cutter Button for more than one second to print the report For QL 820NWB 1 Press the Menu or Button to select the Information menu and then press the OK Button 2 Select Print Configuration using or and then press the OK Button 3 Select All Usage Log Printer Setting or Transfer Data using or Button and then press the OK Button to print the report Note When yo...

Page 96: ...n The other print screen appears Click the Notes pull down to select Advanced c Select 2 color Black Red from the Color section Mass Storage Mode QL 820NWB only 6 Description 6 The mass storage feature allows you to send a file to the Label Printer using the USB interface without installing a printer driver This feature is useful for Applying printer settings saved in a command file bin file forma...

Page 97: ...re executed and the Status LED flashes once in orange When finished the Status LED lights in green f To turn mass storage mode off turn off the Label Printer Important When the Label Printer is turned off mass storage mode is deactivated and any files in the mass storage area are deleted This feature supports bin and blf files Other file formats are not supported Do not create folders in the mass ...

Page 98: ...process may make your printed image fuzzy To improve the image quality try to turn off any preprocessing of the JPEG image Only JPEG images can be printed Limited to files with the jpg extension The maximum file size is 5 MB 2 MB when the mass storage feature is used The maximum resolution is as follows Height Width 8000 720 dots If these limits are exceeded the data received by the printer will b...

Page 99: ...te mode 1 Press the Menu Button and Button to select the Template Settings menu and then press the OK Button 2 Set Template Mode to On b Press or Button to select a template and press the OK Button When Off is selected on the Confirm Print in the Template Setting menu A preset number of labels with the selected template is printed When On is selected on the Confirm Print in the Template Setting me...

Page 100: ... OK Button c The database selecting screen is displayed Press or Button to select the database and press the OK Button d The LCD back to the template mode screen When Off is selected on the Confirm Print in the Template Setting menu A preset number of labels with the selected template is printed When On is selected on the Confirm Print in the Template Setting menu 1 The number of printing setting ...

Page 101: ...late To return to the number of printing setting screen press the Cancel Button or the OK Button When you press the Menu Button two times on the number of printing setting screen and then press the OK Button a print preview is displayed You can scroll the screen with or Button To return to the number of printing setting screen press the Cancel Button or the OK Button ...

Page 102: ...ributed among multiple Label Printers Because printing is performed at the same time the total printing time can be reduced Note Printing can be distributed to Label Printers connected via a USB or network connection The number of pages is automatically divided among the selected Label Printers If the specified number of pages cannot be evenly divided among the Label Printers it will be divided in...

Page 103: ...Other Functions 92 6 c Click the Advanced tab select the Distributed Printing check box and then click Settings ...

Page 104: ...ed label width is different from that displayed in the Current Paper column the icon appears Load the Label Printer with the label width specified in Set Width If multiple Label Printers are connected you can find the Label Printer you want using its port name The xxxxxxxxxxxx in BRNxxxxxxxxxxxx in the port name indicates the MAC address Ethernet address of the Label Printer The MAC address Ethern...

Page 105: ...ettings From the Set Width drop down list select the label size The same label size setting is applied to all selected Label Printers Note The settings below Printer Settings and Notes are not available f Click OK to close the label size setting window g Click OK to close the Distributed Printing Settings window Setup is completed h Click OK to start distributed printing Note It may not be possibl...

Page 106: ...touch Editor 96 How to use P touch Editor Lite Windows only 112 How to Use P touch Transfer Manager and P touch Library Windows only 121 Transferring Templates with P touch Transfer Express Windows only 138 How to Update P touch Software 146 ...

Page 107: ...For Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Click P touch Editor 5 1 on the Apps screen or double click P touch Editor 5 1 on the desktop For Windows 10 From the Start button click P touch Editor 5 1 under Brother P touch or double click P touch Editor 5 1 on the desktop b When P touch Editor starts select whether you want to create a new layout or open an existing layout ...

Page 108: ...ck New Layout or click New Layout and then click 2 To create a new layout using a preset layout double click a category button or select a category button and then click 3 To connect a preset layout to a database select the check box next to Connect Database 4 To open an existing layout click Open 2 1 3 4 ...

Page 109: ... icon Before printing configure the print settings in the Print screen Professional mode This mode allows you to create layouts using a wide range of advanced tools and options To print click File Print from the menu bar or click the Print icon A Before printing configure the print settings in the Print screen In addition you can click the Print icon B to start printing without changing the printi...

Page 110: ...image and save it for future use a Click the Snap mode selection button The Description of Snap mode dialog box appears b Click OK The Snap mode palette appears Transferring Data to the Label Printer 7 To transfer data to the Label Printer you must use P touch Transfer Manager For more information see P touch Transfer Manager on page 121 ...

Page 111: ... The Label Printer is capable of 2 color printing Configuring using P touch Editor Express mode 7 a Select Paper then the Two Color Mode appears b Select On for Two Color Mode c Select Text to edit the color of the text d Select Frame to edit the color of the frame ...

Page 112: ... the color to fill an enclosed area with Use Changes the color of the line to edit the color of the line Use Changes the background color of the object to edit the background color of the object a Click the illustration then the detailed item will appear b Click the icon then Two color media was selected Switching to Print Color Display appears Click OK ...

Page 113: ...ick Color The Color Editing Tool appears Use Sets Text Color for Selected Text to edit the color of the text Use Changes the fill color to edit the color to fill an enclosed area with Use Changes the color of the line to edit the color of the line Use Changes the background color of the object to edit the background color of the object ...

Page 114: ...The brightness contrast and threshold range of red can be adjusted through the driver Settings The Black Red Print density can be adjusted through the Printer Setting Tool You cannot select High Resolution mode when using 2 color printing ...

Page 115: ...h Editor icon on the desktop Note The following method can also be used to start the P touch Editor Double click Macintosh HD Applications P touch Editor 5 1 and then double click the P touch Editor application icon When using a Mac you cannot transfer label data created using P touch Editor to the Label Printer ...

Page 116: ...Operation modes 7 Standard Mode This mode allows you to create labels with text and images The Layout Window consists of the following sections 1 Command Bar 2 Draw Edit Toolbar 3 Inspector 4 Layout Window 5 Database Window 1 2 4 5 3 ...

Page 117: ...rt the Snap mode follow the steps below a Click the Snap mode selection button The Description of Snap mode dialog box appears b Click OK The Snap mode palette appears Transferring Data to the Label Printer 7 To transfer data to the Label Printer you must use a Windows computer For more information see P touch Transfer Manager on page 121 ...

Page 118: ...be adjusted through the Printer Setting Tool a Select Paper then the Two Color Mode appears b Select BK RD for Print Colors and ON for Two Color Mode c Select Text to edit the text d Select Color to edit the color of the text e Click then the edit tools below appear Use Changes the color of the line to edit the color of the line Use Changes the fill color to edit the color to fill an enclosed area...

Page 119: ...lick the Shortcut icon on the desktop Click the Shortcut icon on the Quick Launch bar When the P touch Address Book is launched the Startup dialog box appears which allows you to create new contacts import CSV format data or Outlook contacts b In the Startup dialog box specify the P touch Address Book operation you want to perform and click the OK button When Create a New Contact is selected the L...

Page 120: ...ext formatting 4 Layout Style Selection View Displays layout styles stored in the folder 5 Layout Work Area Used to display or edit a layout that uses the layout style in the Layout Style Selection view 6 Contact List Combo Box Displays the contact list that is currently specified You can choose from Personal Business Other1 Other2 and Other3 7 Index Tab You can search within the field in Record V...

Page 121: ...The New Contact dialog box appears b Enter the new contact information 1 New Contact Form Toolbar The following commands are categorized in the menu Icon Button name Function Previous Displays the previous contact Next Displays the next contact New Contact Displays the form window for a new contact Delete Contact Deletes the contact that is currently selected 1 2 ...

Page 122: ...lose button to store Image Allows you to insert an image for a contact from a file or a camera currently connected to the computer The following file types are supported Bitmap bmp dib JPEG file jpg jpeg TIFF file uncompressed tif GIF file gif Icon ico Windows Meta File wmf emf Image adjustment is not allowed PNG file png Save and Close Saves the contact and closes the New Contact dialog box Icon ...

Page 123: ...ditor Lite starts The Label Printer must be set to P touch Editor Lite mode Press and hold the Editor Lite Button until the Editor Lite LED turns on Layout Window 1 Command Toolbar How to use P touch Editor Lite Windows only 8 Icon Function Displays the new label creation screen Opens a saved file with P touch Editor Lite Saves the data to your computer but not to the Label Printer Inserts a new t...

Page 124: ...c Underline Specifies the alignment of text in a text box Sets the width of the label Click to automatically detect the width of the inserted label Sets the length of the label Click to automatically adjust the length of the label to accommodate the entered text Sets cancels the label direction to vertical Click to set the zoom factor for the Label View You can also change the zoom factor by click...

Page 125: ...and drag it when the pointer changes to an arrow Guidelines are sometimes displayed when moving objects They are shown when the object is aligned at the left right top or bottom edge of the Printable area or in the center In the illustration on the left the guidelines indicate that the object is centered at the top edge of the label Inserted text boxes images and frames are treated as objects Obje...

Page 126: ...er or letter on each label Click to the right of the Print button and click Print Options Select the Numbering box and enter the number of labels for printing in the Count field Click the Print button Change Image Select the image and click Change Image to replace the current image with a different image Rotate Rotate objects to 0 90 180 or 270 Order Select one of the objects and click Order then ...

Page 127: ...AN program package is created on the desktop Open the program package and copy it to the shared folder on the server P touch Editor Lite LAN on the server can be accessed by other network users to create labels and print from QL 810W 820NWB connected to the network How to share P touch Editor Lite LAN Copy the folder containing P touch Editor Lite LAN from the shared folder on the network to your ...

Page 128: ...ed on your computer Screen capture Inserts the selected area of the computer screen as a graphic Symbol Inserts one of your computer s built in symbols Inserts a frame Displays the menu The menu includes all P touch Editor Lite LAN functionality Minimizes P touch Editor Lite LAN Exits P touch Editor Lite LAN Icon Function Click to change the font Click to specify the font size You can adjust the f...

Page 129: ...et up information We recommend that you set the Label Printer location using BRAdmin because it enables you to view the Label Printer in the list Sets the length of the label Click to automatically adjust the length of the label to accommodate the entered text Changes the label direction to vertical Click to set the zoom factor for the Label View You can also change the zoom factor by clicking or ...

Page 130: ...w and drag it when the pointer changes to an arrow Guidelines are sometimes displayed when moving objects They are shown when the object is aligned at the left right top or bottom edge of Printable area or in the center In the illustration to the left the guidelines indicate that the object is centered at the top edge of the label Inserted text boxes images and frames are treated as objects Object...

Page 131: ... the number or letter within your text and click Numbering to insert an incremented number or letter on each label Click to the right of the Print button and click Print Options Check the Numbering box and enter the number of labels for printing in the Count field Click the Print button Change Image Select the image and click Change Image to replace the current image with a different image Rotate ...

Page 132: ...sferring the Template to P touch Transfer Manager 9 To use P touch Transfer Manager you must first transfer templates created in P touch Editor to P touch Transfer Manager a In P touch Editor open the template you want b Click File Transfer Template Transfer When P touch Transfer Manager starts the Main window appears Note The following method can also be used to start the P touch Transfer Manager...

Page 133: ...the data will be transferred to When you select a Label Printer only the data that can be sent to the selected Label Printer appears in the data list 4 Folder List Displays a list of folders and Label Printers When you select a folder the templates in the selected folder appear in the template list If you select a Label Printer the current templates and other data stored in the Label Printer appea...

Page 134: ... the filename extension when printing the label using Mass Storage Mode USB or when transferring the data using BRAdmin Professional LAN or Wi Fi or Mobile Transfer Express Wi Fi Select PDZ when transferring the data using Transfer Express USB The available interfaces differ depending on your model Backup Retrieves the templates and other data saved in the Label Printer and saves it on the compute...

Page 135: ...select the Label Printer in the folder view the current templates and other data stored in the Label Printer appear Note If a Label Printer is disconnected or offline it does not appear in the folder view Before transferring data check that the computer and the Label Printer are correctly connected using a USB cable or a wireless connection and that the Label Printer is on b Select the Label Print...

Page 136: ...aximum number of transferable items Restriction details Template QL 810W 99 QL 820NWB 255 Each template can contain a maximum of 50 objects Each object can contain a maximum of 17 lines Database QL 810W 99 QL 820NWB 255 Only csv files can be transferred Each csv file can contain a maximum of 65000 records Image transferred symbols QL 810W 99 QL 820NWB 255 Only bmp files can be transferred Monochro...

Page 137: ...ble space 1 1 The available space that appears in ROM FREE byte may be different from the actual available space You can view the templates and other data by selecting The folder in the Configurations folder All Contents One of the categories under Filter such as Layouts When transferring multiple templates or other data drag all files you want to transfer and place them in the new folder Each fil...

Page 138: ...templates key number assignments saved in the Label Printer by backing up the templates or other data For more information see Backing up Templates or Other Data Saved in the Label Printer on page 129 If the Label Printer memory is full remove one or more templates from the Label Printer s memory For more information see Backing up Templates or Other Data Saved in the Label Printer on page 129 f T...

Page 139: ... click Transfer A confirmation message appears Note You can also transfer individual items to the Label Printer without adding them to a folder Select the template or other data that you want to transfer and then click Transfer Multiple items and folders can be selected and transferred in one operation h Click OK The selected items are transferred to the Label Printer ...

Page 140: ...ferent models a Connect the computer and the Label Printer and turn on the Label Printer The Label Printer model name appears next to a printer icon in the folder view If you select the Label Printer in the folder view the current templates and other data stored in the Label Printer appear b Select the Label Printer to back up from and then click Backup A confirmation message appears c Click OK A ...

Page 141: ... other data saved on the Label Printer a Connect the computer and the Label Printer and turn on the Label Printer The Label Printer model name appears next to a printer icon in the folder view b Right click the Label Printer and then select Delete All A confirmation message appears c Click OK All templates and other data saved in the Label Printer is deleted ...

Page 142: ...sfer Manager window and then select the template to save Note You can select multiple templates at the same time c Click File Save Transfer File Important The Save Transfer File button appears only if the Label Printer is disconnected from the computer or offline Note If you click Save Transfer File after selecting Configurations all templates in the folder are saved as the Transfer file blf or Tr...

Page 143: ...dows Server 2012 Windows Server 2012 R2 Click P touch Library 2 2 on the Apps screen For Windows 10 From the Start button click P touch Library 2 2 under Brother P touch When P touch Library starts the Main window appears Main window 9 1 Menu Bar Provides access to all available commands which are grouped under each menu title File Edit View Tool and Help according to their functions 2 Toolbar Pro...

Page 144: ...er 5 Preview Displays a preview of the templates selected in the templates list Explanations of the Toolbar Icons Icon Button name Function Open Opens the selected template Print Prints the selected template with the Label Printer Search Allows you to search for templates registered to P touch Library Display Style Changes the file display style ...

Page 145: ...r Manager and P touch Library Windows only 134 9 Opening and Editing Templates 9 Select the template you want to open or edit and then click Open The program associated with the template starts so that you can edit the template ...

Page 146: ...How to Use P touch Transfer Manager and P touch Library Windows only 135 9 Printing Templates 9 Select the template you want to print and then click Print The connected Label Printer prints the template ...

Page 147: ...h result is displayed on the screen Settings Details Multiple Parameters Determines how the program searches when multiple criteria are specified If you select AND the program searches for files that satisfy all of the criteria If you select OR the program searches for files that satisfy any of the criteria Name Search for a template by specifying the file name Type Search for a template by specif...

Page 148: ...ry by dragging and dropping them into the All Contents folder or to the folder list You can also configure P touch Editor to register templates to P touch Library automatically using the following procedure 1 From the P touch Editor menu select Tools Options 2 In the Options dialog box click Registration Settings in the General tab 3 Select the timing for registering templates created with P touch...

Page 149: ...ng template will be overwritten with the new one This function requires a USB connection Preparing P touch Transfer Express 10 The user must prepare P touch Transfer Express for transferring templates to a Label Printer Important The printer driver must be installed before using Transfer Express P touch Transfer Express is available only in English a You can download the latest P touch Transfer Ex...

Page 150: ...ouch P touch Tools P touch Transfer Manager 2 2 to start P touch Transfer Manager and then dragging the lbx file to the P touch Transfer Manager window For Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 The template can also be transferred to P touch Transfer Manager by clicking P touch Transfer Manager 2 2 on the Apps screen to start P touch Transfer Manager and then dragging th...

Page 151: ...0 10 Saving the Template as a Transfer Package File pdz 10 To create a file in a format that can be used by P touch Transfer Express save the template as a Transfer Package file pdz a In the folder view select Configurations b Select the templates you want to distribute ...

Page 152: ...nter is disconnected from the computer or offline Note If you click Save Transfer File after selecting Configurations or a created folder all templates in the folder are saved as the Transfer Package file pdz You can combine multiple templates into a single Transfer Package file pdz d Type in the name and then click Save The template is saved as a Transfer Package file pdz ...

Page 153: ... has P touch Transfer Express downloaded it is not necessary for the administrator to send the Transfer Express folder to the user In this case the user can simply move the distributed Transfer Package file to the downloaded folder and then double click PtTrExp exe a Move the Transfer Package file pdz to the downloads folder b Distribute all files in the downloads folder to the user ...

Page 154: ...nsfer the Transfer Package file pdz to the Label Printer Important Do not turn off the power when transferring templates a Turn on the Label Printer b Using a USB cable connect the Label Printer to the computer c Double click PtTrExp exe which was received from the administrator d 1 When there is a single Transfer Package file pdz within the folder containing PtTrExp exe click Transfer The transfe...

Page 155: ...sfer Express Windows only 144 10 2 When there are either multiple or no Transfer Package files pdz within the folder containing PtTrExp exe click Browse Select the Transfer Package file you want to transfer and then click Open Click Transfer ...

Page 156: ...Transferring Templates with P touch Transfer Express Windows only 145 10 Click Yes The transfer of the Transfer Package file begins e Click OK The transfer of the Transfer Package file is completed ...

Page 157: ...ch Update Software For Windows Vista Windows 7 Windows Server 2008 Windows Server 2008 R2 Double click the P touch Update Software icon Note The following method can also be used to start P touch Update Software Click the Start button and then select All Programs Brother P touch P touch Update Software For Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Click P touch Update Softwa...

Page 158: ... 11 b Click the Computer software update icon c Select the Printer and Language select the check boxes next to Cable Label Tool and P touch Editor and then click Install d A message appears indicating that the installation has finished ...

Page 159: ...t P touch Update Software Double click Macintosh HD Applications P touch Update Software and then double click the P touch Update Software application icon b Click the Computer software update icon c Select the Printer and Language select the check box next to P touch Editor and then click Install d A message appears indicating that the installation has finished ...

Page 160: ...tware For Windows Vista Windows 7 Windows Server 2008 Windows Server 2008 R2 Double click the P touch Update Software icon Note The following method can also be used to start P touch Update Software Click the Start button and then select All Programs Brother P touch P touch Update Software For Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Click P touch Update Software on the App...

Page 161: ...How to Update P touch Software 150 11 c Click the Machine update icon d Select the Printer make sure that The machine is connected correctly message appears and then click OK ...

Page 162: ...ick Start to begin the update The firmware update begins Important Do not turn off the Label Printer or disconnect the cable during the update process For Mac 11 a Turn on the Label Printer and connect the USB cable b Double click the P touch Update Software icon on the desktop Note The following method can also be used to start P touch Update Software Double click Macintosh HD Applications P touc...

Page 163: ...OK e Select the Language select the check box next to the firmware you want to update to and then click Transfer Important Do not turn off the Label Printer or disconnect the cable during data transfer f Check the content you want to update and then click Start to begin the update The firmware update begins Note Do not turn off the Label Printer during the update process ...

Page 164: ...Section III Network III Introduction 154 Changing Your Label Printer Network Settings 155 Web Based Management 158 ...

Page 165: ...s network or Ethernet 10BASE T 100BASE TX Auto Negotiation wired network QL 820NWB only using the internal network print server The print server supports various functions and methods of connection on a network supporting TCP IP depending on the operating system you are running Introduction 12 ...

Page 166: ...rother BRAdmin Professional utility available as a download from the Brother Solutions Center at support brother com If using firewall anti spyware or antivirus software temporarily disable them When you are sure that you can print re enable them The node name appears in the current BRAdmin Light window The default node name of the print server in the Label Printer is BRWxxxxxxxxxxxx or BRNxxxxxxx...

Page 167: ...HCP BOOTP RARP server the device appears as Unconfigured in the BRAdmin Light utility screen d Select STATIC for Boot Method Type the IP Address Subnet Mask and Gateway settings if needed for your print server e Click OK f If you have set the IP address up correctly the Brother print server appears in the device list ...

Page 168: ...and display the device status from a simple Explorer style window that changes color to represent the status of each device You can configure network and device settings along with the ability to update device firmware from a Windows computer on your Local Area Network LAN BRAdmin Professional can also log activity of Brother devices on your network and export the log data For more information and...

Page 169: ...TCP IP information Displaying software version information of the Label Printer and print server Changing network and Label Printer configuration details Note We recommend Microsoft Internet Explorer 9 10 11 for Windows Safari 8 or later for Mac Make sure JavaScript and cookies are always enabled in the browser you use To use Web Based Management your network must use TCP IP and the Label Printer ...

Page 170: ...name is displayed on the printer settings page The NetBIOS name assigned is the first 15 characters of the node name and by default it appears as BRNxxxxxxxxxxxx where xxxxxxxxxxxx is the Ethernet address b You can now change the print server settings Note Setting a password We recommend setting a logon password to prevent unauthorized access to Web Based Management a Click Administrator b Type th...

Page 171: ...ing 166 Product Specifications 181 Notes on Using P touch Transfer Manager 183 Network Terms and Information 185 List of Barcodes for the P touch Template Function 194 Using the Battery Unit Optional PA BU 001 198 Using the Brother Barcode Scanner Optional PA BR 001 QL 820NWB only 201 ...

Page 172: ...flashes blue at 0 5 second intervals Press the Cutter Button once to reset the network settings the Status LED lights in orange Press the Cutter Button twice to reset the user data the Wi Fi LED lights in blue Press the Cutter three times to reset all the settings and device settings to the factory settings the Editor Lite LED lights in green d Release the Power Button The Status LED flashes orang...

Page 173: ... use the Printer Setting Tool from a computer to perform the following operations for the Label Printer Deleting the templates and databases Resetting communication settings Resetting printer settings to factory settings For more information see Changing the Label Printer Settings on page 37 ...

Page 174: ...rding paper type used with the machine is designed to clean the print head automatically When the DK Roll passes the print head during printing and label feeding the print head is cleaned Cleaning the Roller 16 Clean the roller using the Cleaning Sheet available separately The Label Printer contains only one Cleaning Sheet Note When cleaning the roller be sure to use the Cleaning Sheet supplied ex...

Page 175: ...ide of the Cleaning Sheet should be facing upwards e Close the DK Roll Compartment Cover and turn on the Label Printer f Press the Feed Button QL 810W or the Cutter Button QL 820NWB for more than one second The Cleaning Sheet is ejected The adhesive face of the Cleaning Sheet removes any stains or dust on the roller Note If the Cleaning Sheet is not ejected press and hold the Feed Button QL 810W o...

Page 176: ...eaning the Label Outlet 16 If a label causes the machine to jam due to adhesive residue attached to the label outlet clean the label outlet with a cloth Use a slightly damp cloth on difficult to remove adhesive if necessary ...

Page 177: ...all and select the correct printer driver For more information see Installing the Software and Printer Drivers to a Computer on page 22 Connect the Label Printer to a computer or mobile device For more information see Connecting the Label Printer to a Computer on page 23 Close the DK Roll Compartment Cover completely Insert a DK Roll correctly For more information see Loading the DK Roll on page 5...

Page 178: ...he roller For more information see Cleaning the Roller on page 163 A data transmission error appears on the computer Is the Label Printer in cooling mode the Status LED is flashing in orange Wait until the Status LED stops flashing and then try printing again Labels are jammed in the cutter Contact Brother Customer Service The label is not ejected correctly after printing Check that the Label Outp...

Page 179: ... Service I want to reset the Label Printer You can reset the Label Printer using the Printer Setting Tool from a computer For more information see Changing the Label Printer Settings on page 37 For QL 810W You can reset the Label Printer using the Printer Buttons For more information see Resetting All Settings to the Factory Settings Using the Label Printer Buttons QL 810W only on page 161 For QL ...

Page 180: ...r Windows 7 Windows 8 Windows 8 1 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Open printer properties from Devices and Printers right click the Label Printer you want and select Printing Preference Click the Other tab and select the option After one page of data is received For Windows 10 Open printer properties from Control Panel Hardware and Sound Devices and Printers right...

Page 181: ...properties by clicking the Start button Devices and Printers right clicking the Label Printer you want to set up and then clicking Printing Preferences For Windows 8 Windows 8 1 To display the Quality options open the printer properties by clicking Control Panel in the Apps screen Hardware and Sound Devices and Printers right clicking the Label Printer you want to set up and then clicking Printing...

Page 182: ... than five seconds Wait while the platen roller rotates 4 When the platen roller stops rotating load the DK Roll The roller will rotate for about 40 seconds I want to feed the label For QL 810W Press the Feed Button for one second For QL 820NWB Press the Cutter Button for one second or press the Menu Button to select Feed Start from Feed menu Die Cut Feed Setting from Feed menu sets the length of ...

Page 183: ...en digital cordless phone or other device is near your Label Printer or the wireless access point router move the device away from your Label Printer or wireless access point router Your Label Printer cannot print using Wi Fi or Bluetooth There are obstructions walls or furniture for example between your Label Printer and the mobile device Move your Label Printer to an obstruction free area A wire...

Page 184: ...m the device you want to connect For Wired LAN QL 820NWB only Check that the LAN cable is connected correctly For Bluetooth QL 820NWB only If the Bluetooth icon is displayed on the LCD search the Label Printer from the device you want to connect I have checked and tried all of the above but still cannot complete the Wi Fi Bluetooth settings Turn off the Label Printer and then turn it on again Then...

Page 185: ...ws 7 Devices and Printers and select the Label Printer from Printers and Faxes Double click the Label Printer s icon and then select Cancel All Documents in the Printer menu I have checked and tried all of the above but my Label Printer does not print Uninstall the printer driver and the software and then reinstall them Problem Solution You did not select to allow access when the Security Alert di...

Page 186: ...ing procedure For QL 810W 1 Turn your Label Printer on 2 Press and hold the Cutter Button for several seconds to print the report Use 2 4 62 mm DK Roll For QL 820NWB 1 Turn your Label Printer on 2 Press the Menu or Button to select the Information menu and then press the OK Button 3 Select Print Configuration using or and then press the OK Button 4 Select All Usage Log Printer Setting or Transfer ...

Page 187: ... any color Indicator is off Status LED Editor Lite LED Wi Fi LED Battery LED Condition Power Off Power On Feeding mode Printing mode Forward reverse roller rotation mode Cutting mode Cleaning mode WLAN is on and connected Once for 1 second WPS setting mode Once for 3 seconds WLAN is on but not connected WLAN Off P touch Editor Lite mode Print preparation mode Canceling job Receiving data from the ...

Page 188: ...base search error Access point search error Access point connection error Security error No template selected The DK Roll Compartment Cover is opened while the Label Printer is in use No media error Incorrect media error Communication command error Two color media high resolution printing error The battery is charging If the orange light flashes once every second the battery needs recharging If th...

Page 189: ...tion mode Cutting Mode Cleaning Mode Initializing mode Print preparation mode Canceling job Receiving data from the computer Transferring data Searching for Label Printers Data overwrite mode The DK Roll Compartment Cover is open Close the DK Roll Compartment Cover correctly System OFF mode Cooling mode Fixing IP address mode Boot mode Status LED Editor Lite LED Wi Fi LED Battery LED Condition ...

Page 190: ...Access point connection error Security error No template selected The DK Roll Compartment Cover is opened while the Label Printer is in use No media error Incorrect media error Communication command error Two color media high resolution printing error Twice for 2 seconds Cutter error Mass storage error System error Status LED Condition ...

Page 191: ...Printer must cool down because it overheated due to the type of DK Roll you are using or the contents of the label printing may take longer than usual Note This condition may occur more often when the Label Printer is used at high altitude more than 10 000 ft 3 048 m due to a lower air density available to cool the Label Printer Label Printer is in boot mode To resolve the issue contact your Broth...

Page 192: ...wn Arrow Button OK Button Printing Method Direct thermal printing via thermal head Direct thermal printing via thermal head Print head 300 dpi 720 dots 300 dpi 720 dots Print resolution Standard 300 dpi 300 dpi High resolution mode 300 dpi 600 dpi Standard 300 dpi 300 dpi High resolution mode 300 dpi 600 dpi Printing speed AC Adapter max 6 9 sec 176 mm sec For 2 color printing max 0 9 sec 24 mm se...

Page 193: ... 4 V Auto Power off Li ion Battery Unit PA BU 001 Off 10 20 30 40 50 60 Minutes AC Adapter PA AD 001A Off 10 20 30 40 50 60 Minutes To change the Auto Power off setting see Changing the Label Printer Settings on page 37 Li ion Battery Unit PA BU 001 Off 10 20 30 40 50 60 Minutes AC Adapter PA AD 001A Off 10 20 30 40 50 60 Minutes To change the Auto Power off setting see Changing the Label Printer ...

Page 194: ... individual characters with P touch Editor styles can be applied to a block of text only with the Label Printer In addition some character styles are not available on the Label Printer Backgrounds specified with P touch Editor are not compatible with the Label Printer A P touch Editor layout that uses the split printing function enlarging the label and printing it on two or more labels cannot be t...

Page 195: ... database csv file is transferred to update it the database may not link correctly with the template In addition the first line of data in the transferred file must be recognized by the Label Printer as field names Logos symbols and graphics downloaded to the Label Printer will automatically be scaled like the resident font or any of the resident symbol in the library ...

Page 196: ...n Network Common Protocol IPv4 ARP RARP BOOTP DHCP APIPA Auto IP mDNS WINS NetBIOS name resolution DNS Resolver LPR LPD Custom Raw Port Port9100 FTP Server TFTP client and server SNTP client ICMP LLMNR responder SNMPv1 v2c Protocol IPv6 NDP RA DNS Resolver LPR LPD mDNS Custom Raw Port Port9100 FTP Server TFTP client and server ICMP LLMNR responder SNMPv1 v2c Network Security Wireless WEP 64 128 bi...

Page 197: ... to Peer environment each computer directly sends and receives data to each device There is no central server controlling file access or Label Printer sharing 1 Router In a smaller network of two or three computers we recommend the Peer to Peer printing method as it is easier to configure than the Network Shared printing method See Network Shared printing on page 187 Each computer must use the TCP...

Page 198: ...ntrol the printing of all print jobs In a larger network we recommend using a Network Shared printing environment The server or the print server must use the TCP IP print protocol Your Label Printer needs to have an appropriate IP address configuration except when the Label Printer is connected via the USB interface to the server 1 Client computers 2 Also known as Server or Print server 3 TCP IP o...

Page 199: ...h number is between 0 and 254 For example in a small network you would normally change the final number 192 168 1 1 192 168 1 2 192 168 1 3 How the IP address is assigned to your print server 20 If you have a DHCP BOOTP RARP server on your network the print server will automatically obtain its IP address from that server Note On smaller networks the DHCP server may also be the router If you do not...

Page 200: ...n communicate with any device with an IP address that begins with 192 168 1 x where x is a number between 0 and 254 Gateway and router 20 A gateway is a network point that acts as an entrance to another network and sends data transmitted via the network to an exact destination The router knows where to direct data that arrives at the gateway If a destination is located on an external network the r...

Page 201: ...cryption methods for an enterprise wireless network on page 191 Authentication methods 20 Open system Wireless devices are allowed to access the network without any authentication Shared key A secret pre determined key is shared by all devices that will access the wireless network The Brother wireless printer uses a WEP key as the pre determined key WPA PSK Enables a Wi Fi Protected Access Pre sha...

Page 202: ...e Wirelesscomms case sensitive 128 104 bit hexadecimal Uses 26 digits of hexadecimal data For example 71f2234ab56cd709e5412aa2ba WPA WPA2 PSK and TKIP with AES Uses a Pre Shared Key PSK that is eight or more characters in length up to a maximum of 63 characters Authentication and Encryption methods for an enterprise wireless network 20 An enterprise wireless network is a large network with IEEE 80...

Page 203: ...n encrypted SSL Secure Sockets Layer TLS Transport Layer Security tunnel between a client and an authentication server for sending a user ID and password PEAP provides mutual authentication between the server and the client The printer supports the following inner authentication methods PEAP MS CHAPv2 PEAP GTC EAP TTLS EAP TTLS Extensible Authentication Protocol Tunnelled Transport Layer Security ...

Page 204: ... Cisco Systems Inc User ID and password 20 The following security methods support a user ID less than 64 characters and a password less than 32 characters in length LEAP EAP FAST PEAP EAP TTLS EAP TLS For user ID When Communication Mode is set to Infrastructure Authentication Method Encryption Mode LEAP CKIP EAP FAST NONE TKIP AES EAP FAST MS CHAPv2 TKIP AES EAP FAST GTC TKIP AES PEAP MS CHAPv2 TK...

Page 205: ...abel Printer c Scan the P touch template command barcode to specify new settings or clear the previous settings d Scan the Basic settings barcode to specify the number of copies e Specify the appropriate settings A B or C A Standard Template Printing 21 i Scan the Preset template number barcode B Advanced Template Printing 21 i Scan the Select template barcode and then scan the barcodes under For ...

Page 206: ...for P touch Template Printing and Command Prefix Character to the factory settings in the P touch Template Settings tool Make sure you print the barcodes at a high resolution so that the barcode scanner can read them correctly to print the labels you want P touch template command initialize begin specifying settings Basic settings Auto cut on 21 Auto cut off 21 Half cut on 21 Half cut off 21 Chain...

Page 207: ...the P touch Template Function 196 21 For entering numbers 1 Preset template number 1 21 2 21 3 21 4 21 5 21 6 21 7 21 8 21 9 21 0 21 00 21 Preset template 1 21 Preset template 2 21 Preset template 3 21 Preset template 4 21 ...

Page 208: ...its have been specified To change settings scan the Number of copies barcode again when changing the number of copies or scan the Select template barcode again when changing the template number and then scan the barcodes for the new three digit number Preset template 5 21 Preset template 6 21 Preset template 7 21 Preset template 8 21 Preset template 9 21 Preset template 10 21 Select template Numbe...

Page 209: ...d AC Power Cord to connect the Label Printer to an AC power outlet For QL 810W the Battery LED lights in orange during charging and it turns off when the Battery Unit is fully charged For QL 820NWB the Battery Power is shown on the LCD Note If the Battery Unit is not fully charged and you use the Label Printer to print feed or perform another operation the Battery Unit temporarily stops charging a...

Page 210: ...inter stops the battery continue to charge For QL 820NWB the condition of Battery Unit can be checked from the LCD Battery Unit Characteristics To ensure the best performance and longest life from the Battery Unit Do not use or store the Battery Unit in a location exposed to extreme high or low temperatures as it may discharge more quickly This may happen when using a Battery Unit with a high char...

Page 211: ...Specifications 22 Rechargeable Li ion Battery Unit 22 Size approx 4 92 W x 7 76 D x 2 72 H 125 mm W x 197 mm D x 69 mm H Weight approx 1 31 lb 0 59 kg Voltage 14 4 V Capacity 1750 mAh Charging discharging cycle approx 300 times Charging time approx 2 5 hours ...

Page 212: ...the Brother Barcode Scanner optional PA BR 001 has been set according to the P touch Template Settings in the Printer Setting Tool you can quickly use this Barcode Scanner without changing its settings For information about using the Brother Barcode Scanner see the instruction manual included with the Barcode Scanner Using the Brother Barcode Scanner Optional PA BR 001 QL 820NWB only 23 ...

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