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Brother DCP 7065DN, Service Manual

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Confidential

TRADEMARKS

The Brother logo is a registered trademark of Brother Industries, Ltd.
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and other countries.
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States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
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PostScript and PostScript3 are either registered trademarks or trademarks of Adobe Systems 
Incorporated in the United States and/or other countries.
ENERGY STAR is a U.S. registered mark.
Citrix and MetaFrame are registered trademarks of Citrix Systems, Inc. in the United States.
Intel, Intel Xeon and Pentium are trademarks or registered trademarks of Intel Corporation.
AMD, AMD Athlon, AMD Opteron and combinations thereof, are trademarks of Advanced Micro 
Devices, Inc.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License Agreement 
specific to its proprietary programs.
All other trademarks are the property of their respective owners.

The function comparative table for models as described in this Service Manual are shown blow.

© Copyright Brother 2010
All rights reserved.
No part of this publication may be reproduced in any form or by 
any means without permission in writing from the publisher.
All other product and company names mentioned in this manual 
are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.

Model

DCP-7055

DCP-7057

DCP-7057E DCP-7060D DCP-7065DN DCP-7070DW HL-2280DW

LAN

-

-

-

Wired

Wired /

Wireless

Wired /

Wireless

Duplex printing

-

-

9

9

9

9

ADF

-

-

-

9

-

-

Handset

-

-

-

-

-

-

Ten-key pad

-

-

-

-

-

-

Paper Edge 

Actuator

-

-

-

9

9

9

Model

MFC-7360

MFC-7360N

MFC-7362N MFC-7460DN

MFC-7470D

MFC-7860DN MFC-7860DW

LAN

-

Wired

Wired

-

Wired

Wired /

Wireless

Duplex printing

-

-

9

9

9

9

ADF

9

9

9

9

9

9

Handset

9

 

(Only for 

China)

-

-

9

 

(For Asia & 

China)

9

 

(Only for 

China)

-

Ten-key pad

9

9

9

9

9

9

Paper Edge 

Actuator

-

-

9

9

9

9

Summary of Contents for DCP 7065DN

Page 1: ... 7057 7057E 7060D 7065DN DCP 7070DW HL 2280DW MFC 7360 7360N 7362N 7460DN MFC 7470D 7860DN 7860DW Read this manual thoroughly before maintenance work Keep this manual in a convenient place for quick and easy reference at all times December 2010 SM FAX122 8C5E01 ...

Page 2: ...ntel Corporation AMD AMD Athlon AMD Opteron and combinations thereof are trademarks of Advanced Micro Devices Inc PictBridge is a trademark Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs All other trademarks are the property of their respective owners The function comparative table for models as described in this ...

Page 3: ...unction 1 10 1 9 Copy 1 11 1 10 Scanner 1 11 1 11 Unscannable Area 1 12 1 12 USB Direct Interface 1 12 CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING 1 INTRODUCTION 2 1 1 1 Precautions 2 1 1 2 Initial Check 2 2 2 OVERVIEW 2 4 2 1 Cross section Drawing 2 4 2 2 Paper Feeding 2 6 2 3 Operation of each part 2 8 2 4 Block Diagram 2 9 2 5 Components 2 10 2 6 Life of Toner Cartridge and Drum Unit 2 11 3 ...

Page 4: ...through network connection Wireless LAN model only Error code DE EE 2 92 3 9 Document Feeding Problems 2 93 3 9 1 No feeding 2 93 3 9 2 Double feeding 2 93 3 9 3 Paper jam 2 94 3 9 4 Wrinkles 2 95 3 10 Scanning Image Defect Troubleshooting 2 96 3 10 1 Image defect examples 2 96 3 10 2 Troubleshooting image defect 2 96 3 11 Troubleshooting of the Control Panel 2 99 3 11 1 Nothing is displayed on th...

Page 5: ...BLY PROCEDURE 3 27 9 1 Paper Tray 3 29 9 2 Cord Hook 3 32 9 3 Back Cover 3 33 9 4 Outer Chute ASSY 3 34 9 5 Fuser Cover 3 35 9 6 Inner Chute ASSY Eject Pinch Roller R ASSY and Eject Pinch Roller L ASSY 3 36 9 7 Front Cover ASSY Support Flap 1 3 38 9 8 Side cover L Handset holder ASSY 3 40 9 9 Side Cover R 3 43 9 10 ADF Unit For models with ADF 3 44 9 10 1 ADF Unit 3 44 9 10 2 Hinge ASSY L Hinge Ar...

Page 6: ...r Unit 3 90 9 26 Wireless LAN PCB ASSY Wireless network model only 3 92 9 27 Pick up Roller Holder ASSY 3 93 9 28 Rubber Foot 3 94 9 29 Main PCB ASSY 3 95 9 30 T1 Clutch ASSY REG Clutch ASSY 3 96 9 31 Main Frame L ASSY 3 98 9 32 Develop Drive Sub ASSY Develop Gear Joint 52 3 100 9 33 Motor Drive Sub ASSY Main Motor 3 102 9 34 Internal Temperature Sensor 3 104 9 35 Paper Eject Sensor PCB ASSY 3 105...

Page 7: ...ance Mode Code 12 4 10 CHAPTER 5 SERVICE FUNCTIONS 1 MAINTENANCE MODE 5 1 1 1 How to Enter the Maintenance Mode 5 1 1 2 How to Enter the End User accessible Maintenance Mode 5 1 1 3 List of Maintenance mode Functions 5 2 1 4 Detailed Description of Maintenance mode Functions 5 3 1 4 1 EEPROM parameter initialization Function code 01 91 5 3 1 4 2 Printout of scanning compensation data Function code...

Page 8: ...Counter reset after replacing the fuser unit and paper feeding kit Function code 88 5 39 1 4 27 Exit from the maintenance mode Function code 99 5 39 2 OTHER SERVICE FUNCTIONS 5 40 2 1 Developer Roller Counter Reset Function 5 40 2 2 Parts Life Reset Function 5 40 2 3 Deletion of User Setting Information etc 5 41 2 4 Continue mode Stop mode settings of Toner cartridge 5 42 2 5 Drum Cleaning 5 43 2 ...

Page 9: ...n declare that this product is in compliance with the essential requirements of Directives 2004 108 EC 2006 95 EC and 2005 32 EC The Declaration of Conformity DoC is on our Website Please go to http solutions brother com choose region eg Europe choose country choose your model choose Manuals choose Declaration of Conformity Select Language when required Declaration of Conformity Europe only DCP 70...

Page 10: ...m the electrical socket to shut off power completely Wiring Information U K only If you need to replace the plug fuse fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse Always replace the fuse cover Never use a plug that does not have a cover If in any doubt call a qualified electrician Warning This product must be earthed The wires in the mains lead are colour...

Page 11: ...6 EC and EN50419 This equipment is marked with the above recycling symbol It means that at the end of the life of the equipment you must dispose of it separately at an appropriate collection point and not place it in the normal domestic unsorted waste stream This will benefit the environment for all European Union only ...

Page 12: ...t has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN of 0 6 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company...

Page 13: ...nergy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to corre...

Page 14: ...he Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five L indice d équivalence de la sonnerie IES sert à indiquer le nombre maximal de terminaux qui peuvent ...

Page 15: ...s Internal laser radiation Maximum radiation power 20 mW Wave length 770 800 nm Laser class Class 3B MANUFACTURED BROTHER INDUSTRIES VIETNAM LTD Phuc Dien Industrial Zone Cam Phuc Commune Cam giang Dist Hai Duong Province Vietnam This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No 50 dated June 24 2007 MANUFACTURED Brother Techn...

Page 16: ... ACHTUNG Im Falle von Störungen der Lasereinheit muß diese ersetzt werden Das Gehäuse der Lasereinheit darf nicht geöffnet werden da sonst Laserstrahlen austreten können Additional Information When servicing the optical system of the machine be careful not to place a screwdriver or other reflective object in the path of the laser beam Be sure to take off any personal accessories such as watches an...

Page 17: ...onal injury Electrical Hazard icons alert you to a possible electrical shock Hot Surface icons warn you not to touch machine parts that are hot Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects Note Notes tell you useful tips when servicing the machine Memo Memo tells you bits of knowledge to help understand the machine ...

Page 18: ...machine or replace parts make sure that you have turned off the power switch and unplugged the machine from the AC power outlet DO NOT handle the plug with wet hands Doing this might cause an electrical shock The fuser unit becomes extremely hot during operation Wait until it has cooled down sufficiently before replacing consumable items DO NOT remove or damage the caution label located on or arou...

Page 19: ...chine Doing this may cause a fire or electrical shock If the machine becomes hot blows smoke or generates obscure odor immediately turn off the power switch and unplug the machine from the AC power outlet If metal objects water or other liquids get inside the machine immediately turn off the power switch and unplug the machine from the AC power outlet ...

Page 20: ...e careful not to put your hands on the edge of the product under the scanner as shown in the illustrations To prevent injuries be careful not to put your fingers in the areas shown in the illustrations Lightning and power surges can damage this product We recommend that you use a quality surge protection device on the AC power line or unplug the machine during a lightning storm ...

Page 21: ...CHAPTER 1 SPECIFICATIONS ...

Page 22: ... 1 1 1 2 Network Connectivity 1 6 1 3 Service Information 1 7 1 4 Consumables 1 8 1 5 Paper 1 9 1 5 1 Paper handling 1 9 1 5 2 Media specifications 1 9 1 6 Unprintable Area 1 10 1 7 Telephone 1 10 1 8 FAX Only for the models with FAX function 1 10 1 9 Copy 1 11 1 10 Scanner 1 11 1 11 Unscannable Area 1 12 1 12 USB Direct Interface 1 12 ...

Page 23: ... than 7 seconds From Power OFF ON Less than 25 seconds At 23 C 73 4F First print time From Ready mode Less than 10 0 seconds Less than 8 5 seconds From Sleep mode Less than 19 0 seconds Less than 16 5 seconds CPU ARM9 200MHz Memory 16 MB 32 MB Interface Hi Speed USB 2 0 Hi Speed USB 2 0 Ethernet 10 100 BASE TX Hi Speed USB 2 0 Ethernet 10 100 BASE TX IEEE802 11b g Infrastructure Mode Adhoc Mode Po...

Page 24: ...ty Operating 20 to 80 Storage 10 to 90 Dimensions W x D x H Carton Size For models with ADF 527 x 510 x 493 mm 20 8 x 20 1 x 19 4 inch For models without ADF 527 x 510 x 440 mm 20 8 x 20 1 x 17 4 inch Machine Size For models with ADF 405 x 398 5 x 316 mm 15 95 x 15 7 x 12 45 inch For models without ADF 405 x 398 5 x 268 mm 15 95 x 15 7 x 10 6 inch Weights With Carton 12 9 kg 28 4 lb 13 2 kg 29 1 l...

Page 25: ...ady mode Less than 8 5 seconds From Sleep mode Less than 16 5 seconds CPU ARM9 200MHz Memory 16 MB 32 MB Interface Hi Speed USB 2 0 Hi Speed USB 2 0 Ethernet 10 100 BASE TX MFC 7470D Hi Speed USB 2 0 Hi Speed USB 2 0 Ethernet 10 100 BASE TX IEEE802 11b g Infrastructure Mode Adhoc Mode Power Consumption Measured with only USB connected Peak 1080 W Copying Average Approx 445 W Ready Average Approx 5...

Page 26: ... 6 lb For models with Handset 11 9 kg 26 2 lb Without Carton and toner drum 10 1 kg 22 3 lb 10 2 kg 22 5 lb For models without Handset 10 4 kg 22 9 lb For models with Handset 10 6 kg 23 4 lb LCD Size Except for China 16 Characters x 2 lines China 10 Characters x 2 lines Computer Platform Operating System Version Processor Minimum Speed Minimum RAM Recom mended RAM Hard Disk Space to install Suppor...

Page 27: ...print only via network 64 bit Intel 64 or AMD 64 supported CPU Windows Server 2008 print only via network Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD 64 supported CPU 512 MB 2 GB Windows Server 2008 R2 print only via network 64 bit Intel 64 or AMD 64 supported CPU Macintosh Operating System Mac OS X 10 4 11 10 5 x Power PC G4 G5 Intel Core Processor 512 MB 1 GB 80 MB 400 MB Printing PC Fa...

Page 28: ...HL 2280DW MFC 7860DW Wired network Network node type N A NC 8200h Network type N A Ethernet 10 100 BASE TX Network security N A APOP POP before SMTP SMTP AUTH Wireless network Network node type N A NC 7800w Network type N A IEEE802 11b g Infrastructure Mode Adhoc mode Communication mode N A Infrastructure Ad hoc Network security N A WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK AES APOP POP before SMTP...

Page 29: ...ife pages Machine life Approximately 50 000 pages A4 Letter or 5 years Part life ADF 50 000 pages or 5 years Part life Scanner 50 000 pages or 5 years Maximum monthly volume DCP7055 7057 7057E Up to 8 000 pages Other models Up to 10 000 pages Periodical Maintenance Parts Fuser unit 50 000 pages Laser unit PF kit ...

Page 30: ...rs without opening 6 months after opening Drum unit Life expectancy Approximately 12 000 pages drum unit The life expectancy varies according to the use condition Refer to Display of the machine s log Function code 80 in Chapter 5 When printing A4 Letter size one sided pages in accordance with ISO IEC 19798 Shelf life 2 years without opening 6 months after opening The shelf life of toner cartridge...

Page 31: ...r Labels Envelope Thin Thick Duplex Only for duplex printing models Plain paper Thin paper Recycled paper Glossy paper ADF Only for ADF models Plain paper Recycled paper Media weight Paper tray 60 to 105 g m2 16 to 28lb Manual feed slot 60 to 163 g m2 16 to 43lb Duplex Only for duplex printing models 60 to 105 g m2 16 to 28lb ADF Only for ADF models 64 to 90 g m2 17 to 24lb Media size Paper tray A...

Page 32: ...n may vary depending on the paper size and the printer driver you are using The unprintable area shown above is for Letter size paper Model All models Handset Yes Only for China Asia in MFC 7470D 7860DN for China in MFC 7360 Model MFC 7360 MFC 7360N MFC 7362N MFC 7460DN MFC 7470DN MFC 7860DN MFC 7860DW Modem Speed 14 400 bps 33 600 bps Transmission speed Approximately 7 0 seconds Approximately 2 5...

Page 33: ...7470D 7860DN 7860DW First copy out time From Ready mode and standard Tray Less than 12 seconds Less than 11 seconds From Sleep mode and standard Tray Less than 29 seconds Less than 28 seconds Resolution Optical Up to 600 x 600 dpi Auto duplex scanning copy N A Model All models Resolution Optical FB Maximum scanning 600 main scanning x 2 400 dpi sub scanning ADF Maximum scanning 600 main scanning x...

Page 34: ...Document Size Top 1 Bottom 1 Left 2 Right 2 Fax Letter 3 mm 0 12 inch 3 95 mm 0 15 inch A4 3 mm 0 12 inch 3 mm 0 12 inch Copy Letter 3 mm 0 12 inch 3 96 mm 0 15 inch A4 3 mm 0 12 inch 3 mm 0 12 inch Note For copies This unscannable area shown above is for a single copy or a 1 in 1 copy using A4 Letter size paper The area that cannot be scanned on may vary depending on the paper size Model All mode...

Page 35: ...CHAPTER 2 ERROR INDICATION AND TROUBLESHOOTING ...

Page 36: ...m 2 9 2 5 Components 2 10 2 6 Life of Toner Cartridge and Drum Unit 2 11 3 ERROR CODES 2 15 3 1 Error Codes 2 15 3 2 Error Messages 2 20 3 3 Communications Error Code 2 22 3 4 Error Cause and Remedy 2 25 3 5 Paper Feeding Problems 2 71 3 5 1 Pickup function of Paper tray does not work 2 71 3 5 2 No feeding 2 71 3 5 3 No paper fed manual feed slot Error code 9A 2 72 3 5 4 Double feeding 2 72 3 5 5 ...

Page 37: ... 12 Troubleshooting of FAX Telephone Functions 2 100 3 12 1 FAX can t send it 2 100 3 12 2 FAX cannot be transmitted and received 2 100 3 12 3 No bell ring 2 100 3 12 4 A communication error occurs 2 101 3 12 5 Reception mode cannot be changed 2 101 3 12 6 Caller ID are not displayed 2 101 3 12 7 Cannot talk on the handset 2 101 3 13 PCB Problems 2 102 3 13 1 Main PCB failure 2 102 3 13 2 Out of M...

Page 38: ... electric shock 2 When connecting or disconnecting cable connectors make sure that you hold the connector body and not the cables 3 Static electricity charged in your body may damage electronic parts Before handling the PCBs touch a metal portion of the machine to discharge static electricity charged in your body When transporting PCBs be sure to wrap them in conductive sheets When replacing the P...

Page 39: ...direct sunlight excessive heat moisture or dust 4 When you move the machine grasp the side handholds that are under the scanner DO NOT carry the machine by holding it at the bottom Fig 2 1 Power Supply 1 The AC input power supply described on the rating plate of the machine should be within 10 of the rated voltage 2 The AC input power supply is within the regulated value 3 The cables and harnesses...

Page 40: ... problems If condensation has occurred leave the machine for at least two hours to allow it to reach room temperature If the drum unit is unpacked soon after it is moved from a cold place to a warm room condensation may occur inside the unit which may cause incorrect images Instruct the user to allow the unit to come to room temperature before unpacking it This will take one or two hours 2 Low tem...

Page 41: ... Laser unit Manual paper tray cover Regist roller Registration front actuator Registration rear actuator Paper edge actuator Paper tray Separation pad Separation roller Pick up roller DX feed roller DX feed roller Duplex Tray Transfer roller Plate Halogen heater Pressure roller Back cover Front side Back side Eject actuator Eject roller 1 Heat roller ...

Page 42: ...en actuator Document separation roller Separation rubber Document feed roller Document scanning position detection actuator Document scanning position detection sensor Document detection sensor rear side ADF cover open sensor front side Document ejection roller CIS unit Document hold ASSY Left Side Right Side ...

Page 43: ...2 6 Confidential 2 2 Paper Feeding Printer part Fig 2 4 Rear paper eject path Manual feed slot path Paper tray path Duplex path Front side Back side ...

Page 44: ...2 7 Confidential ADF part Fig 2 5 Left Side Right Side Document feed path Face up ...

Page 45: ...r unit Heat roller and Pressure roller The toner transferred on paper being fused by heat and pressure and feed the paper to the eject roller 1 Paper eject actuator Detect whether or not paper is ejected from the fuser unit Eject roller 1 Feed the paper ejected from the fuser unit to the eject roller 2 Eject roller 2 Eject the paper to the face down output tray When the duplex printing after the p...

Page 46: ...or Ppaer Edge Paper edge sensor PCB ASSY Front cover sensor LCD ADF drive motor Document scanner drive CIS unit Wireless LAN model only FAX model only only for paper edge actuator model ADF Unit Panel PCB FAX LED SCAN LED COPY LED Back Light Key Matrix New toner sensor PCB ASSY Heater Switch Document detection sensor ADF cover open sensor Document scanning position detection sensor Document detect...

Page 47: ...nit Low voltage power supply PCB ASSY Fan motor 60 ASSY Fuser unit High voltage power supply PCB ASSY Paper tray Front cover ASSY Duplex tray Side cover L Side cover R Inner chute ASSY Fuser cover Handset curled cord ASSY ADF unit Document scanner unit Joint cover NCU ASSY Document cover ASSY Handset ASSY Wireless LAN PCB ASSY New toner sensor PCB ASSY ...

Page 48: ...er cartridge varies according to the average number of print pages per job See the table below The number of printable pages is larger when making continuous prints in one job because deterioration of the develop roller is low Relationship between average print page per 1 job and life of toner cartridges 26 27ppm model 24ppm model 20 21ppm model The develop roller also rotates for the warm up oper...

Page 49: ... Standard 640 1100 1400 3400 Cartridge life High capacity 1400 2400 3000 7400 Page Average print page page job 1 2 3 Continuance Cartridge life Starter 310 540 710 2000 Cartridge life Standard 440 770 1000 2900 Cartridge life Standard HL 2220 530 920 1200 3500 Cartridge life High capacity HL 2220 1150 2000 2600 7600 Page Average print page page job 1 2 3 Continuance Cartridge life Starter 4500 680...

Page 50: ...uance Cartridge life Starter 2700 4600 6000 15000 Cartridge life Standard 2700 4600 6000 15000 Cartridge life High capacity 2700 4600 6000 15000 Page Average print page page job 1 2 3 Continuance Cartridge life Starter 2690 4500 5900 14000 Cartridge life Standard 2690 4500 5900 14000 Cartridge life High capacity 2690 4500 5900 14000 Page Average print page page job 1 2 3 Continuance Cartridge life...

Page 51: ...posure drum also rotates for the warm up operation when the power is turned ON and when the cover is opened or closed Therefore when these operations are frequently performed the life of drum unit is shortened The table below shows the worst case in which the warm up operation is performed when the power is turned ON Life of the drum unit in the case that the power is turned OFF ON for every print...

Page 52: ...An unidentified error occurred 2 32 1B An unidentified error occurred 2 27 3B Main PCB DRAM access error 2 32 1C An unidentified error occurred 2 27 3C An unidentified error occurred 2 33 1D An unidentified error occurred 2 27 3D An unidentified error occurred 2 33 1E The drum unit will reach the end of life soon 2 27 3E An unidentified error occurred 2 33 1F An unidentified error occurred 2 28 3F...

Page 53: ...r code58 occurred a failure in the fuser unit is detected again upon start up 2 38 71 Laser unit error 2 44 5A An unidentified error occurred 2 39 72 Beam detecting sensor error of the laser unit 2 44 5B An unidentified error occurred 2 39 73 An unidentified error occurred 2 44 5C An unidentified error occurred 2 39 74 An unidentified error occurred 2 44 5D An unidentified error occurred 2 39 75 C...

Page 54: ...st time 2 57 8D Paper jam occurred around the back cover at the time when the power was turned ON or the back cover is open 2 51 A6 Scanning failure upon FAX transmission Scanning unit failure for the second time or later 2 57 8E An unidentified error occurred 2 52 A7 Scanning color parameter fille failure 2 57 8F An unidentified error occurred 2 52 A8 Scanning color parameter error for recording ...

Page 55: ... is lower than 60 C 2 65 C1 An unidentified error occurred 2 63 DF An unidentified error occurred 2 66 C2 An unidentified error occurred 2 63 E0 Program error An error occurred in the ROM checksum 2 66 C3 An unidentified error occurred 2 63 E1 Program error 2 66 C4 An unidentified error occurred 2 63 E2 When the center thermistor is lower than the idle temperature it is detected that the side ther...

Page 56: ...curred 2 70 F2 An unidentified error occurred 2 70 FB An unidentified error occurred 2 70 F3 An unidentified error occurred 2 70 FC An unidentified error occurred 2 70 F4 An unidentified error occurred 2 70 FD An unidentified error occurred 2 70 F5 An unidentified error occurred 2 70 FE An unidentified error occurred 2 70 F6 An unidentified error occurred 2 70 FF An unidentified error occurred 2 7...

Page 57: ... fed properly A2 A3 2 56 Drum End Soon The drum unit will reach the end of life soon 1E 2 27 Drum Error Dirt on drum unit 7D 2 46 Drum Stop Drum unit error An drum error occurred after the drum unit reached the end of life 83 2 48 Duplex Disabled The back cover is open upon duplex printing The back cover sensor is OFF The duplex tray is removed or is not properly installed 0F 2 25 Fuser Error Fail...

Page 58: ...ll IDs by Secure Function Lock 2 0 2 104 Out of Memory RAM area for secure data full C8 2 63 Print Unable XX The machine has mechanical problem 1 Replace Drum Drum unit is at the end of life 19 50 2 26 2 35 Replace Toner Each toner cartridge reached the end of life 63 9C 2 40 2 54 Scan Unable XX Some kind of scanning error 1 Size Error DX The tray in which unsupported paper size is loaded is selec...

Page 59: ...ssion for 7 bits or more 2 101 20 04 Overrun detected 2 101 20 05 A frame for 3 seconds or more received 2 101 20 06 CRC error in answerback 2 101 20 07 Echo command received 2 101 20 08 Invalid command received 2 101 20 09 Command ignored once for document setting or for dumping out at turn around transmission 2 101 20 0A T5 time out error 2 101 20 0B CRP received 2 101 20 0C EOR and NULL receive...

Page 60: ...of background color 2 101 63 01 Password plus lower 4 digits of telephone number not coincident 2 101 63 02 Password not correct 2 101 63 03 Polling ID not correct 2 101 74 DCN received 2 101 80 01 Fallback impossible 2 101 90 01 Unable to detect video signals and commands within 6 seconds after CFR is transmitted 2 101 90 02 Received PPS containing invalid page count or block count 2 101 A0 03 Er...

Page 61: ...n before establishment of FAX communication 2 2 101 BF 02 Communication canceled by pressing the Stop Exit button after establishment of FAX communication 2 2 101 BF 03 Transmission canceled due to a scanning error caused by no document or document feed problem in ADF scanning in real time transmission 2 101 C0 01 No common modulation mode or failed to poll 2 101 C0 02 Unable to detect JM 2 101 C0...

Page 62: ...Remedy 1 Main PCB failure Replace the main PCB ASSY Duplex Disabled Close the Back Cover of the machine and put the Duplex Tray back in User Check Check if the back cover is closed completely Install the duplex tray properly Step Cause Remedy 1 Harness connection failure of paper eject sensor PCB ASSY Check the harness connection of the paper eject sensor PCB ASSY and reconnect it 2 The member par...

Page 63: ...be specified occurs Error code 19 The drum unit reached the end of life The printing is stopped User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Replace Drum Open the Front Cover replace the Drum Unit Refer to the User s Guide for instructions User Check Replace a new drum unit Reset the drum counter Step Cause R...

Page 64: ...he drum unit will reach the end of life soon Drum Stop We cannot guarantee the print quality Replace the Drum Unit Refer to the User s Guide for instructions Drum Stop We cannot guarantee the print quality Replace the Drum Unit Refer to the User s Guide for instructions Drum Stop We cannot guarantee the print quality Replace the Drum Unit Refer to the User s Guide for instructions User Check Turn ...

Page 65: ...optional trays is one Remove additional trays Print Unable 20 Turn the power off and then back on again Print Unable 21 Turn the power off and then back on again Print Unable 22 Turn the power off and then back on again Print Unable 23 Turn the power off and then back on again User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the m...

Page 66: ...ot be specified occurs Error code 2A Error which cannot be specified occurs Error code 2B Error which cannot be specified occurs Error code 2C Error which cannot be specified occurs Print Unable 25 Turn the power off and then back on again Print Unable 26 Turn the power off and then back on again Print Unable 27 Turn the power off and then back on again Print Unable 28 Turn the power off and then ...

Page 67: ...ified occurs Error code 33 Error which cannot be specified occurs Error code 34 Error which cannot be specified occurs Print Unable 2D Turn the power off and then back on again Print Unable 2E Turn the power off and then back on again Print Unable 2F Turn the power off and then back on again Print Unable 31 Turn the power off and then back on again Print Unable 32 Turn the power off and then back ...

Page 68: ...nt Unable 35 Turn the power off and then back on again User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Print Unable 36 Turn the power off and then back on again Step Cause Remedy 1 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 2 Harness connection failure of high voltage po...

Page 69: ...Print Unable 3A Turn the power off and then back on again User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Print Unable 3B Turn the power off and then back on again Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY ...

Page 70: ...ified occurs Error code 41 Error which cannot be specified occurs Error code 42 Error which cannot be specified occurs Error code 43 Error which cannot be specified occurs Print Unable 3C Turn the power off and then back on again Print Unable 3D Turn the power off and then back on again Print Unable 3E Turn the power off and then back on again Print Unable 40 Turn the power off and then back on ag...

Page 71: ...ont Cover then install the Toner Cartridge User Check Install the toner cartridge Step Cause Remedy 1 Dirt on the electrode of the drum unit and on the machine Clean the dirt on the contact points of the both electrodes Refer to Fig 2 11 Fig 2 12 2 Harness connection failure of high voltage power supply PCB Check the harness connection of the high voltage power supply PCB and reconnect it 3 High v...

Page 72: ...pecified occurs Error code 4F Error which cannot be specified occurs Error code 50 Drum unit is at the end of life The printing is continued Replace Drum Replace Drum Drum End Soon Drum End Soon Drum End Soon Drum End Soon User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Replace Drum User Check Prepare a new drum...

Page 73: ...er is open Replace PF KitMP Replace PF Kit Replace PF Kit2 Replace Fuser Replace Laser User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Cover is Open Close the Fuser Cover which can be found behind the Back Cover of the machine User Check Close the fuser cover properly Step Cause Remedy 1 Paper eject actuator cat...

Page 74: ... in the duplex tray Step Cause Remedy 1 Foreign object around duplex tray Remove the foreign object around the duplex tray 2 Duplex tray failure Replace the duplex tray 3 DX gears damaged Replace the main frame L ASSY Fuser Error Turn the power off then on again Leave the machine for 15 min User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Any fuser error ...

Page 75: ...the fuser unit connector and low voltage power supply PCB ASSY and reconnect it 3 Harness connection failure between paper eject sensor PCB and main PCB Check the harness connection between the paper eject sensor PCB and main PCB and reconnect it 4 Paper eject sensor PCB failure Replace the paper eject sensor PCB ASSY 5 Low voltage power supply PCB failure Replace the low voltage power supply PCB ...

Page 76: ...5F Error which cannot be specified occurs Error code 60 Error which cannot be specified occurs Error code 61 Error which cannot be specified occurs Error code 62 Error which cannot be specified occurs Short Paper Open the Back Cover and then press Start Small Paper Open the Back Cover or press Start WT Box End Soon Replace Toner Open the Front Cover replace Toner Cartridge Replace Toner Open the F...

Page 77: ...and shift to the continue mode Step Cause Remedy 1 New toner actuator catching on some position Correct the position of the new toner actuator 2 Harness connection failure of new toner sensor PCB Check the harness connection of the new toner sensor PCB and reconnect it 3 New toner sensor PCB failure Replace the new toner sensor PCB 4 Main PCB failure Replace the main PCB ASSY CAUTION REPLACE TONER...

Page 78: ... Prepare New Toner Cartridge User Check Prepare a new toner cartridge Step Cause Remedy 1 New toner actuator catching on some position Correct the position of the new toner actuator 2 Harness connection failure of new toner sensor PCB Check the harness connection of the new toner sensor PCB and reconnect it 3 New toner sensor PCB failure Replace the new toner sensor PCB 4 Main PCB failure Replace ...

Page 79: ...6C Turn the power off and then back on again Print Unable 6D Turn the power off and then back on again Step Cause Remedy 1 Fuser unit connector connection failure Check the connector connection of the fuser unit and reconnect it 2 Fuser unit failure Replace the fuser unit 3 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 4 Paper eject sensor PCB failure Replace t...

Page 80: ... power off and then back on again Step Cause Remedy 1 Fuser unit connector connection failure Check the connector connection of the fuser unit and reconnect it 2 Fuser unit failure Replace the fuser unit 3 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 4 Paper eject sensor PCB failure Replace the paper eject sensor PCB ASSY 5 Main PCB failure Replace the main PC...

Page 81: ...er off and then back on again Print Unable 72 Turn the power off and then back on again Step Cause Remedy 1 Correction value error of laser unit Input the correction value of the laser unit correctly 2 Harness connection failure of laser unit Check the harness connection of the laser unit and reconnect them 3 Main PCB failure Replace the main PCB ASSY 4 Laser unit failure Replace the laser unit Pr...

Page 82: ...PCB ASSY Print Unable 76 Turn the power off and then back on again Print Unable 78 Turn the power off and then back on again Step Cause Remedy 1 Fuser unit failure Replace the fuser unit 2 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 3 Paper eject sensor PCB failure Replace the paper eject sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Print Unab...

Page 83: ... OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Drum Error Open the Front Cover and slide the blue tab across the Drum Unit several times User Check Clean the corona wire of drum unit Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Dirt on the electrode of the drum unit and on the machine Clean...

Page 84: ...n site fluctuation of the power supply voltage and failures in the software Error which cannot be specified occurs User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Size mismatch Fax received Set correct paper size in menu User Check Reset the paper size setting in menu Step Cause Remedy 1 Main PCB failure Replace...

Page 85: ... in Chapter 5 Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Jam Rear Open the Back Cover and remove the jammed paper then press Start User Check Check if the paper is jammed If jammed remove it Step Cause Remedy 1 Foreign object in the feed system at the rear section of the machine Remove the foreign object in the feed system at the rear section of the machine 2 Paper eject actuat...

Page 86: ...rn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Jam Inside Open the Front Cover pull out the Drum Unit completely and remove the jammed paper User Check Check if the paper is jammed If jammed remove it Step Cause Remedy 1 Harness connection failure of paper eject sensor PCB ASSY Check the harness connection of the paper ejec...

Page 87: ...f too much paper is loaded in the tray Step Cause Remedy 1 Paper edge actuator catching on some position Correct the position of the paper edge actuator 2 Registration front actuator catching on some position Correct the position of the registration front actuator 3 Harness connection failure of registration front rear sensor PCB ASSY Check the harness connection of the registration front rear sen...

Page 88: ...mmed paper from Tray 2 Jam MP Tray Remove the jammed paper from Multi Purpose Tray and press Start User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Cover is Open Make sure there is no paper jammed inside the machine and close the Back Cover then press Start User Check Close the fuser cover Remove the jammed paper...

Page 89: ... Error code 92 Error which cannot be specified occurs Error code 93 Error which cannot be specified occurs Error code 94 Error which cannot be specified occurs Error code 95 Error which cannot be specified occurs Error code 96 Error which cannot be specified occurs Size mismatch Reload correct paper then press Start Size mismatch Reload correct paper then press Start Size mismatch Reload correct p...

Page 90: ...urn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Manual Feed Load Paper User Check Load the paper into the manual feed slot Step Cause Remedy 1 Harness connection failure of registration front rear sensor PCB ASSY Check the harness connection of the registration front rear sensor PCB ASSY and reconnect it 2 High voltage powe...

Page 91: ...ront Cover replace Toner Cartridge For the models with FAX function Replace Toner Received faxes are also stored in memory until the toner cartridge is replaced or the memory is full User Check Replace a new toner cartridge Step Cause Remedy 1 New toner actuator catching on some position Correct the position of the new toner actuator 2 Harness connection failure of new toner sensor PCB Check the h...

Page 92: ...nt Cover User Check Check if the front cover is closed correctly Step Cause Remedy 1 Harness connection failure of high voltage power supply PCB ASSY Front cover sensor is mounted in high voltage power supply PCB ASSY Check the harness connection of the high voltage power supply PCB ASSY and reconnect it 2 Part pressing the front cover sensor is broken which is provided at inside of front cover Re...

Page 93: ...ome position Correct the position of the document scanning position detection actuator 2 Document scanning position sensor PCB failure Replace the document scanning position sensor PCB ASSY 3 Main PCB failure Replace the main PCB ASSY Document Jam Clear the scanner jam then press the Stop Key User Check Check if the document is jammed in the ADF If it is jammed remove it Step Cause Remedy 1 Docume...

Page 94: ... harness connection of the document detection sensor ADF cover open sensor PCB and reconnect it 3 Deformation and or breakage of ADF cover Replace the ADF cover ASSY 4 ADF cover open sensor failure Replace the document detection sensor ADF cover open sensor PCB ASSY 5 Main PCB failure Replace the main PCB ASSY Scan Unable A5 Remove the original document Turn the power off then on again User Check ...

Page 95: ...ble A8 See Troubleshooting and routine maintenance chapter in User s Guide Step Cause Remedy 1 White level data failure Execute the Acquisition of white level data Function code 55 2 Document scanner unit failure Replace the document scanner unit 3 Main PCB failure Replace the main PCB ASSY Scan Unable A9 Scan Unable AC Remove the original document Turn the power off then on again User Check Turn ...

Page 96: ... ASSY Scan Unable AF See Troubleshooting and routine maintenance chapter in User s Guide Step Cause Remedy 1 White level data failure Execute the Acquisition of white level data Function code 55 2 Harness connection failure of document scanner unit Check the harness connection of the document scanner unit and reconnect it 3 Harness connection failure of FB motor harness Check the harness connectio...

Page 97: ...nance mode Error code B5 B6 These errors do not usually occur in the normal use The conceivable causes are noise around the installation site fluctuation of the power supply voltage and failures in the software Error which cannot be specified occurs Error code B7 A D converter standard voltage failure at High side This error is indicated on the LCD in the maintenance mode Scanner Error B1 Scanner ...

Page 98: ...error This error is indicated on the LCD in the maintenance mode Scanner Error Step Cause Remedy 1 Document scanner unit failure Replace the document scanner unit 2 Main PCB failure Replace the main PCB ASSY Scanner Error Step Cause Remedy 1 Document scanner unit failure Replace the document scanner unit 2 Main PCB failure Replace the main PCB ASSY User Check Turn OFF the power switch and turn it ...

Page 99: ...r code C0 Failure to detect a new toner cartridge User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Scanner Error Step Cause Remedy 1 Document scanner unit failure Replace the document scanner unit 2 Main PCB failure Replace the main PCB ASSY User Check Turn OFF the power switch and turn it ON again after a while ...

Page 100: ...rror code C8 RAM area for secure data full User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Out of Memory Press Job Cancel User Check Delete the stored data Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Out of Memory Secure Print Data is full Press Job Cancel and delete the previously stored data...

Page 101: ...ound the installation site fluctuation of the power supply voltage and failures in the software Error which cannot be specified occurs User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Print Unable D1 See Troubleshooting and routine maintenance chapter in User s Guide User Check Turn OFF and ON the power and check...

Page 102: ... and low voltage power supply PCB ASSY and reconnect it 3 Harness connection failure between paper eject sensor PCB and main PCB Check the harness connection between the paper eject sensor PCB and main PCB and reconnect it 4 Paper eject sensor PCB failure Replace the paper eject sensor PCB ASSY 5 Low voltage power supply PCB failure Replace the low voltage power supply PCB ASSY 6 Main PCB failure ...

Page 103: ...or occurred in the ROM checksum Error code E1 Program error User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Print Unable E0 Turn the power off and then back on again Step Cause Remedy 1 Firmware update failure Upload the latest firmware 2 Main PCB failure Replace the main PCB ASSY Print Unable E1 Turn the power ...

Page 104: ...en back on again Step Cause Remedy 1 Heat roller dirty Clean the heat roller 2 Harness connection failure between paper eject sensor PCB ASSY and fuser unit Check the harness connection between the paper eject sensor PCB ASSY and fuser unit and reconnect it 3 Side thermistor or center thermistor failure Replace the fuser unit 4 Paper eject sensor PCB failure Replace the paper eject sensor PCB ASSY...

Page 105: ...e main PCB ASSY Print Unable EC Turn the power off and then back on again Step Cause Remedy 1 Harness connection failure of main fan Check the harness connection of the main fan and reconnect it 2 Main fan failure Replace the main fan 3 High voltage power supply PCB failure Replace the high voltage power supply PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Print Unable ED Turn the power of...

Page 106: ...ge power supply PCB ASSY 4 Main PCB failure Replace the main PCB ASSY Print Unable EF Turn the power off and then back on again Step Cause Remedy 1 The irregular power supply is detected Replace the low voltage power supply PCB ASSY Reset the irregular power supply detection counter following the procedure described in 5 IF YOU REPLACE THE PANEL UNIT in Chapter 4 2 Main PCB failure Replace the mai...

Page 107: ...nnot be specified occurs Print Unable Turn the power off and then back on again User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Malfunction of firmware Rewrite the latest firmware 2 Main PCB failure Replace the main PCB ASSY User Check Turn OFF the power switch and turn it ON again after a while Step Cause Remedy 1 Main PCB failure Replace the main PCB A...

Page 108: ... position of paper guide Check if too much paper is loaded in the tray Clean the surface of the separation pad or pick up separate roller Step Cause Remedy 1 Link arm and pick up roller holder ASSY not assembled correctly Re assemble the link arm and pick up roller holder ASSY 2 Harness connection failure of T1 clutch ASSY Check the harness connections of the T1 clutch ASSY and reconnect it 3 Harn...

Page 109: ...power supply PCB ASSY failure Replace the low voltage power supply PCB ASSY 3 Main PCB failure Replace the main PCB ASSY 4 Registration front rear sensor failure Check the sensor performance following the procedure in Operational check of sensors Chapter 5 If any problem occurs replace the regist frame ASSY User Check Check if the paper is loaded into the paper tray correctly Check if the thicknes...

Page 110: ...some position Correct catching of the paper edge actuator or registration front actuator 2 Harness connection failure of registration front rear sensor PCB ASSY Check the harness connection of the registration front rear sensor PCB ASSY and reconnect it 3 Paper feeding roller worn out Replace the paper feeding kit 4 Low voltage power supply PCB ASSY failure Replace the low voltage power supply PCB...

Page 111: ...arness connection of the registration front rear sensor PCB ASSY or paper eject sensor PCB ASSY and reconnect it 4 REG clutch ASSY failure Replace the REG clutch ASSY 5 Paper eject sensor PCB ASSY failure Check the sensor performance following the procedure in Operational check of sensors Chapter 5 If any problem occurs replace the paper eject sensor PCB ASSY 6 Low voltage power supply PCB ASSY fa...

Page 112: ... User Check Replace the toner cartridge with a new one Step Cause Remedy 1 Fuser unit dirty Clean the entrance of the fuser unit or clean the pressure roller 2 Paper eject roller dirty Clean the paper eject roller User Check Check if the paper is loaded into the paper tray correctly Adjust the paper guide corresponding to the paper size Check if too much paper is loaded in the tray Check if the th...

Page 113: ...hickness of the paper is 60 to 105 g m2 Turn over the stack of paper in the paper tray or try rotating the paper 180 in the paper tray Turn the green envelope levers to the direction of the black arrow Refer to Fig 2 8 Step Cause Remedy 1 Foreign object inside fuser unit Remove the foreign object inside of the eject roller 2 Fuser unit failure Replace the fuser unit ...

Page 114: ...Fig 2 9 User Check Choose Reduce Paper Curl mode in the driver Turn the anti curl levers to the direction of the black arrow Refer to Fig 2 9 Lift up the support flap2 and then print Step Cause Remedy 1 Fuser unit failure Replace the fuser unit ...

Page 115: ... connection of the paper eject sensor PCB ASSY and reconnect it 2 Duplex tray failure Replace the duplex tray 3 Back cover sensor failure Replace the paper eject sensor PCB ASSY 4 Main PCB failure Replace the main PCB ASSY 5 DX gears damaged Replace the main frame L ASSY User Check Load the specified paper size into the tray Step Cause Remedy 1 Registration front actuator catching on some position...

Page 116: ... Faint print 2 87 Black spots 2 88 Downward fogging of solid color 2 89 Horizontal lines 2 89 Ghost 2 90 Fogging 2 90 Black band 2 89 White spots 2 88 White horizontal streaks 2 87 Vertical streaks 2 85 Black vertical streaks in a light background 2 85 Black horizontal stripes 2 86 Completely blank 2 83 Image distortion 2 84 All black 2 84 Faulty registration 2 82 Dark 2 82 ...

Page 117: ...e may be on Off the toner save mode Adjust the density by the Density Adjustment Replace the drum unit with a new one Replace the toner cartridge with a new one If remove the used toner cartridge and replace a relatively new used toner cartridge this case is caused Step Cause Remedy 1 Dirt on electrodes of the drum unit and machine body Clean the electrodes of the drum unit and machine body Refer ...

Page 118: ... the machine Fig 2 12 How to clean the electrodes Turn off the power switch Unplug the machine from the AC power outlet and leave the machine for a few minutes Then wipe the electrodes above carefully with a dry lint free cloth Be careful not to change the shapes of the electrodes Side surface of Drum unit ...

Page 119: ...idity or low temperature and low humidity conditions can cause this problem Adjust the density by the Density Adjustment Clean the corona wire of drum unit Replace the drum unit with a new one Replace the toner cartridge with a new one If remove the used toner cartridge and replace a relatively new used toner cartridge this case is caused Step Cause Remedy 1 Dirt on the electrodes of the drum unit...

Page 120: ...PCB ASSY User Check Check the machine s environment High temperature and high humidity or low temperature and low humidity conditions can cause this problem Clean the corona wire of drum unit Replace the drum unit with a new one Replace the toner cartridge with a new one Remove the elastic band from the drum unit Step Cause Remedy 1 Dirt on the electrodes of the drum unit and the machine body Clea...

Page 121: ...hine body Refer to Fig 2 11 Fig 2 12 2 Scanner harness of the laser unit connection failure Reconnect the scanner harness of the laser unit 3 FG plate connection failure Reconnect the FG plate between the laser unit and develop drive sub ASSY securely and secure the screw 4 High voltage power supply PCB ASSY failure Replace the high voltage power supply PCB ASSY 5 Laser unit failure Replace the la...

Page 122: ... If the same problem occurs after printing a few pages the adhesive of the label or the like paper powder or dirt may be attached on the surface of the exposure drum Wipe off the dirt on the exposure drum Refer to User s guide and perform the Drum Cleaning Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt in the paper feed system Wipe dirt off...

Page 123: ...ody Refer to Fig 2 11 Fig 2 12 2 Bend of tray ground spring 1 Correct bending of the tray ground spring 2 Replace the paper tray 3 Scratch and Dirt on the heat roller horizontal stripes at 53 4 mm Replace the fuser unit 4 High voltage power supply PCB ASSY failure Replace the high voltage power supply PCB ASSY 5 Main PCB failure Replace the main PCB ASSY CAUTION Image defects which appear periodic...

Page 124: ...tep Cause Remedy 1 Laser unit failure Replace the laser unit User Check This problem may disappear If print several sheets of page Print several sheets of page if the machine has not been used for a long time Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt on the electrodes of the drum unit and the machine body Clean the electrodes of the dr...

Page 125: ...CB failure Replace the main PCB ASSY User Check When the black spots at 32 5 mm are intervals replace the toner cartridge with a new one If the same problem occurs after printing a few pages the adhesive of the label or the like paper powder or dirt may be attached on the surface of the exposure drum Wipe off the dirt on the exposure drum Refer to User s guide and perform the Drum Cleaning When th...

Page 126: ...y 1 High voltage power supply PCB ASSY failure Replace the high voltage power supply PCB ASSY 2 Main PCB failure Replace the main PCB ASSY User Check The paper tray ground terminal provided in the machine body may be dirty Clean the contact with a dry cloth Replace the drum unit with a new one Replace the toner cartridge with a new one Step Cause Remedy 1 Dirt on the electrodes of the drum unit an...

Page 127: ... high voltage power supply PCB ASSY 2 Main PCB failure Replace the main PCB ASSY User Check This problem may disappear after printing approximately 10 pages of completely blank sheets Replace the drum unit with a new one Replace the toner cartridge with a new one Do not use acid paper Step Cause Remedy 1 High voltage power supply PCB ASSY failure Replace the high voltage power supply PCB ASSY 2 Ma...

Page 128: ...7860DW 024Fh How to reset the network setting back to its default printer settings 1 Press the Menu button while the machine is in the ready state 2 Press the or button then the Initial Setup or General Setup will appears on the LCD and press the OK button Which will appear Initial Setup or General Setup depends on the model 3 Press the or button then the Reset Menu will appear on the LCD and pres...

Page 129: ...press the OK button 4 Press the or button then the All Settings will appear on the LCD and press the OK button 5 The 1 Reset 2 Exit appear on the LCD 6 Press the 1 button and reset the network setting back to its default printer settings and the machine goes back to the ready state User Check Check the descriptions in the network user s guide Reset the machine back to its default printer settings ...

Page 130: ...or 3 Harness connection failure of ADF motor Check the harness connection of the ADF motor and reconnect it 4 Document detection actuator or ADF cover open sensor malfunction Check the sensor performance following the procedure described in Function code 32 If any problem occurs replace the document front ADF cover open sensor PCB ASSY 5 Separation roller failure Replace the separation roller ASSY...

Page 131: ...r malfunction Replace the document scanning position detection sensor PCB ASSY 4 Breakage of the drive gear Replace the ADF unit Step Cause Remedy 1 Foreign object inside ADF Remove foreign objects inside the ADF if any 2 Document scanning position detection actuator catching on some position Correct catching of the document scanning position detection actuator 3 Document scanning position detecti...

Page 132: ...f the document is loaded into the ADF correctly Check whether the document guide matches the document size Check whether the document does not curl Step Cause Remedy 1 Separation roller worn out Replace the separation roller ASSY 2 Document feed roller failure Replace the document feed roller ASSY ...

Page 133: ...not become light Clean the document table glass or ADF glass Clean the CIS glass of the ADF Step Cause Remedy 1 White level data malfunction Perform the acquisition of white level data Function code 55 2 Document scanner unit failure Replace the document scanner unit 3 Main PCB failure Replace the main PCB ASSY Light 2 96 White vertical streaks 2 98 Vertical streaks 2 98 Completely blank 2 98 Faul...

Page 134: ...anning position actuator Document table Step Cause Remedy 1 Fine adjustment of scan start position misalignment Perform the fine adjustment of scan start position Function code 55 2 Document scanner unit failure Replace the document scanner unit User Check Check whether the setting of the contrast does not become dark Step Cause Remedy 1 White level data malfunction Perform the acquisition of whit...

Page 135: ... unit 2 Main PCB failure Replace the main PCB ASSY ADF User Check Check if the ADF glass or document glass is not stained Step Cause Remedy 1 CIS unit failure Replace the document scanner unit User Check Check if the ADF glass or document glass is not stained Step Cause Remedy 1 White level data malfunction Perform the acquisition of white level data Function code 55 2 CIS unit failure Replace the...

Page 136: ...CB failure Replace the low voltage power supply PCB ASSY 7 Panel PCB failure Replace the panel PCB ASSY 8 Main PCB failure Replace the main PCB ASSY User Check Check whether the function lock is not set Turn the power off and on Step Cause Remedy 1 Panel unit assembling failure Re assemble the panel unit 2 Connection failure between main PCB and panel PCB Connect the connector between the main PCB...

Page 137: ...place the panel PCB ASSY 6 Main PCB failure Replace the main PCB ASSY User Check Verify that the telephone cord is securely inserted into the right socket Step Cause Remedy 1 Connection between main PCB and NCU PCB Connect the connector between the main PCB ASSY and NCU PCB ASSY correctly 2 NCU PCB failure Replace the NCU PCB ASSY 3 Main PCB failure Replace the main PCB ASSY User Check Set a value...

Page 138: ...CB ASSY User Check Turn OFF the Distinctive ring mode Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY User Check Verify that the handset curled cord is securely inserted into the socket Adjust the handset volume Step Cause Remedy 1 Handset curled cord failure Replace the handset curled cord 2 Handset ASSY failure Replace the handset ASSY 3 Hook switch PCB ASSY failure Replace the ho...

Page 139: ...r reduce the print resolution Step Cause Remedy 1 Main PCB failure Replace the main PCB ASSY Step Cause Remedy 1 Harness connection failure of high voltage power supply PCB ASSY Check the harness connection between the high voltage power supply PCB ASSY and main PCB and reconnect it 2 High voltage power supply PCB ASSY failure Replace the high voltage power supply PCB ASSY 3 Low voltage power supp...

Page 140: ...etection counter following the procedure described in 3 1 Reset of Irregular Power Supply Detection Counter in Chapter 4 3 Main PCB failure Replace the main PCB ASSY CAUTION The irregular power supply detection error EF occurs when there is a large fluctuation in the power supply voltage supplied to the machine In this case if the same power supply is used the same error might occur again even if ...

Page 141: ...Replace the main PCB ASSY Step Cause Remedy 1 Harness connection failure of the fan motor 60 ASSY Reconnect the harness of the fan motor 60 ASSY correctly 2 Fan motor 60 ASSY failure Replace the fan motor 60 ASSY 3 Harness connection failure of high voltage power supply PCB Reconnect the harness of the high voltage power supply PCB ASSY 4 High voltage power supply PCB ASSY failure Replace the high...

Page 142: ...CHAPTER 3 DISASSEMBLY REASSEMBLY ...

Page 143: ...RQUE LIST 3 4 5 LUBRICATION 3 6 6 OVERVIEW OF GEARS 3 7 7 HARNESS ROUTING 3 10 8 DISASSEMBLY FLOW CHART 3 26 9 DISASSEMBLY PROCEDURE 3 27 9 1 Paper Tray 3 29 9 2 Cord Hook 3 32 9 3 Back Cover 3 33 9 4 Outer Chute ASSY 3 34 9 5 Fuser Cover 3 35 9 6 Inner Chute ASSY Eject Pinch Roller R ASSY and Eject Pinch Roller L ASSY 3 36 9 7 Front Cover ASSY Support Flap 1 3 38 9 8 Side cover L Handset holder A...

Page 144: ...CU ASSY 3 72 9 17 Speaker Unit 3 76 9 18 Joint cover 3 78 9 19 Fuser Unit 3 80 9 20 Low voltage power supply PCB ASSY 3 83 9 21 Fan Motor 60 ASSY 3 86 9 22 High Voltage Power Supply PCB ASSY 3 87 9 23 New Toner Sensor PCB ASSY 3 88 9 24 Filter 3 89 9 25 Laser Unit 3 90 9 26 Wireless LAN PCB ASSY Wireless network model only 3 92 9 27 Pick up Roller Holder ASSY 3 93 9 28 Rubber Foot 3 94 9 29 Main P...

Page 145: ...tions on the flat cables or on the wire harness After disconnecting flat cables check that each cable is not damaged at its end or shortcircuited When connecting flat cables do not insert them at an angle After insertion check that the cable are not at an angle When connecting or disconnecting cable connectors hold the connector body not the cables If the connector has a lock release the connector...

Page 146: ...NG Handset ASSY Handset curled cord ASSY Telephone plug Option carton BLLFB Bag for user s guide Polystyrene pad R Polystyrene pad F Polystyrene pad base Carton PE bag Insertion Quick setup guide Telephone line cord USB cable ...

Page 147: ... B M3x10 Taptite pan B M4x14 Taptite cup S Taptite cup S M3x6 SR Taptite cup S M3x8 SR Screw bind Screw bind M3x4 Taptite cup S M3x12 Taptite flat B Taptite flat B M3x10 M3x10 Taptite bind B Taptite bind B Screw pan S P washer M3x12DB Screw pan S P washer M3 5x6 Screw pan S P washer M3 5x8 Screw pan S P washer M3x6 ...

Page 148: ...p B M3x10 3 0 5 0 1 5 1 ADF sensor harness unit Taptite cup S M3x6 SR 1 0 8 0 1 8 1 Drive frame ASSY Taptite cup B M3x10 3 0 5 0 1 5 1 ADF motor Screw pan S P washer M3x6 1 0 55 0 1 5 5 1 Panel unit Taptite cup B M3x10 4 0 5 0 1 5 1 Scanner top cover ASSY Taptite bind B M4x12 6 0 8 0 1 8 1 Speaker cover Taptite bind B M4x12 1 0 8 0 1 8 1 NCU FG harness ASSY Screw pan S P washer M3 5x8 1 0 5 0 05 5...

Page 149: ... PF frame ASSY Taptite bind B M4x12 1 0 8 0 1 8 1 FG plate laser L Taptite cup S M3x6 SR 1 0 8 0 1 8 1 Main frame L ASSY Taptite bind B M4x12 2 0 8 0 1 8 1 Taptite cup S M3x6 SR 2 0 8 0 1 8 1 Develop drive sub ASSY Taptite cup S M3x6 SR 1 0 8 0 1 8 1 Taptite bind B M4x12 3 0 8 0 1 8 1 Motor drive sub ASSY Taptite bind B M4x12 6 0 8 0 1 8 1 Main motor Screw bind M3x4 3 0 65 0 05 6 5 0 5 Main PCB sh...

Page 150: ...TION Fig 3 1 The kind of the lubricating oil Maker name Lubrication point Quantity of lubrication BDX313 A Kanto Kasei Hinge ASSY L 2mm dia ball BDX2 BDX2 BDX2 4 places Hinge ASSY L BDX2 BDX313 A 2 mm dia ball ADF unit 5 places ...

Page 151: ... prior notice 1 LY2584 Feeder gear 17 4 LY2046 Feeder gear idle 65 2 LY2047 Feeder gear 5 LY2045 Feeder gear 21 30 17 LY2581 Feeder gear holder 6 LY2044 Feeder gear 41 LY2582 Feeder gear spring 7 LY2043 Feeder gear 31 pendulum LY2583 Feeder holder spring 8 LY2042 Feeder gear 26 52R 3 LY2048 Feeder gear 24 27 8 7 6 5 4 3 2 1 8 7 6 5 4 3 2 1 2 1 3 5 4 6 7 8 ...

Page 152: ... view Fig 3 5 Name of gears These parts are subject to change without prior notice 9 LY2064 Develop joint link 12 LY2063 DEV gear 33 10 LY2458 Develop joint lift cam 13 LY2062 DEV gear 21 45R 11 LU2041 Develop joint lift disk 9 11 10 12 13 9 11 10 12 13 10 11 9 12 13 ...

Page 153: ...DX gear 16 20 15 LY2012 Ejector gear 22 21 LY2016 DX gear 19 16 LY2013 Ejector gear 40 22 LY2454 DX gear 21M1 21M0 8 17 LY2010 Fuser gear 28 34 23 LY2038 DX gear 18 pendulum 18 LY2066 Fuser gear 20 54R pendulum 24 LY2037 DX pendulum gear spring 19 LY2014 Ejector gear 29 25 LY2036 DX pendulum holder 14 15 16 17 18 19 20 21 22 23 14 15 16 17 18 19 20 21 22 23 22 23 24 25 21 20 19 17 16 15 14 18 ...

Page 154: ...3 10 Confidential 7 HARNESS ROUTING 1 Paper edge sensor PCB ASSY Printer top side Panel PCB ASSY Paper edge sensor harness ASSY Paper edge sensor PCB ASSY Guide ...

Page 155: ...3 11 Confidential 2 Registration front rear sensor PCB ASSY Low voltage power supply PCB ASSY Guide Registration F R sensor harness ASSY Registration front rear sensor PCB ASSY Printer top side ...

Page 156: ...3 12 Confidential 3 Internal temperature sensor Main PCB ASSY Guide Guide Guide Guide Back side view Internal temperature sensor Internal temperature sensor Internal temperature sensor ...

Page 157: ...3 13 Confidential 4 New toner sensor PCB ASSY New toner sensor PCB ASSY Main PCB ASSY Guide ...

Page 158: ...3 14 Confidential 5 T1 clutch ASSY REG clutch ASSY Main PCB ASSY REG clutch ASSY T1 clutch ASSY Guide Guide Guide ...

Page 159: ...tial 6 Paper eject sensor PCB ASSY Back cover sensor Back cover sensor harness Main eject sensor flat cable harness Main PCB sheet Main shield Main frame L ASSY Main PCB ASSY Paper eject sensor PCB ASSY Guide Hooks ...

Page 160: ...3 16 Confidential 7 Main motor 8 Laser unit Main PCB ASSY Main motor Main PCB ASSY Main scanner flat cable Harness Laser unit Guide Hole of guide ...

Page 161: ...s LAN PCB ASSY wireless network model only 10 Fan motor 60 ASSY Main PCB ASSY Wireless LAN PCB ASSY Wireless PCB harness ASSY Guide Guide High voltage power supply PCB ASSY Fan motor 60 ASSY Guide Hole of guide Hole of guide Tape ...

Page 162: ...3 18 Confidential 11 Low voltage power supply PCB ASSY Low voltage power supply PCB ASSY Right side Left side Main PCB ASSY LVPS harness ASSY Guide ...

Page 163: ...SSY 13 Fuser unit Main HVPS flat cable harness High voltage power supply PCB ASSY Main PCB ASSY Guide Guide Guide Guide Fuser unit Heater harness Center thermistor harness ASSY Side thermistor harness ASSY Main frame L ASSY Main frame R ASSY Guide Guide ...

Page 164: ...3 20 Confidential 14 Speaker unit 15 NCU ASSY Guide Guide Speaker unit Speaker harness ASSY Guide NCU unit NCU ASSY Hole NCU harness ASSY ...

Page 165: ...3 21 Confidential 16 NCU FG harness ASSY 17 Panel unit NCU FG harness ASSY NCU unit LV shield plate Guide Guide Guide Scanner unit Main PCB ASSY Panel PCB ASSY Panel harness ASSY ...

Page 166: ...3 22 Confidential 18 Document scanner unit Hole Ferrite core CIS unit Main PCB ASSY Joint cover Flat cable FB motor harness FB FG harness ADF FG harness Taptite cup S M3x6 ...

Page 167: ...ntial 19 ADF sensor Hole Hole Guide Guide Main PCB ASSY ADF unit ADF sensor harness unit Document scanner unit Joint cover Document scanning position detection sensor Document detection ADF cover open sensor Guide ...

Page 168: ...ADF motor Hole Ferrite core Hole ADF motor harness ASSY ADF motor harness ASSY Main PCB ADF unit ADF FG harness ADF motor Document scanner unit Joint cover Taptite cup S M3x6 Taptite cup S M3x6 FB FG harness ADF FG harness ...

Page 169: ...3 25 Confidential 21 Hook switch PCB Guide Main PCB ASSY Hook switch PCB Side cover L ...

Page 170: ...ng 5 Regist Roller Shaft 2 15 15 9 6 Eject Pinch Roller R L ASSY Eject Pinch Roller Spring 15 20 9 26 Wireless LAN PCB ASSY Wireless LAN model only 15 15 9 11 Document Cover ASSY For models without ADF 20 20 9 3 Back Cover 9 4 Outer Chute ASSY 9 5 Fuser Cover 9 6 Inner Chute ASSY 5 5 9 32 Develop Joint 5 5 5 5 9 30 FG Spring Regist 5 5 5 5 5 5 5 5 9 19 Fuser Unit 20 25 9 16 NCU ASSY 9 17 Speaker U...

Page 171: ...hoose Service 4 Press the OK button 5 Press the or button to choose Data Transfer 6 Press the OK button 7 Press the or button to choose Fax Transfer 8 Press the OK button 9 If No Data appears on the LCD there are no faxes left in the machine s memory Then press the Stop Exit button If a fax number entry screen appears there are faxes in the machine s memory Then enter the fax number to which faxes...

Page 172: ...the LAN cable if connected the Handset curled cord ASSY if connected 2 Remove the Paper tray the Toner cartridge and Drum unit the Duplex unit LAN port cap Handset Fig 3 8 LAN port cap Duplex tray DCP 7060D 7065DN 7070DW HL 2280DW Toner cartridge Drum unit Paper tray AC cord USB cable Handset ASSY Handset curled cord ASSY LAN cable MFC 7460DN 7470DN 7860DN 7860DW ...

Page 173: ... Tray 1 Remove the two taptite bind B M4x12 screws and release the two bosses upper side and remove the tray cover from the paper tray Fig 3 9 Bosses Bosses Back side view Back side view Tray cover Taptite bind B M4x12 Paper tray ...

Page 174: ...ation pad ASSY to remove the pins and remove the separation pad ASSY from the paper tray 4 Remove the separation pad spring from the separation pad ASSY Fig 3 10 Note Be careful not to lose the separation pad spring 3b 4 3a 3a Separation pad ASSY Paper tray Separation pad ASSY Pin Hook Hook Arms Pin Separation pad spring ...

Page 175: ...f the lift gear 46 while pushing up the plate up plate and remove the lift gear 46 Fig 3 11 6 Remove the gear Z23M10Z14M75 and the gear Z19M10 Fig 3 12 Hook Paper tray Plate up plate Lift gear 46 Gear Z19M10 Gear Z23M10Z14M75 Paper tray ...

Page 176: ...3 32 Confidential 9 2 Cord Hook 1 Remove the two taptite cup B M3x8 screws and remove the two cord hooks Fig 3 13 Code hook Code hook Taptite cup B M3x8 Taptite cup B M3x8 ...

Page 177: ...he boss of the main body while pulling the back cover to the direction of the arrow 3a and remove the back cover Fig 3 14 Assembling Note When assembling the back cover close the back cover with aligning the boss of the outer chute ASSY with the groove of both side ribs of the back cover Outer chute ASSY Boss main body Back cover Back cover Rib Rib Rib Boss outer chute ASSY 3b 3a 2 2 1 ...

Page 178: ...Chute ASSY 1 Pull the outer chute ASSY to the direction of the 1a and release the boss of the outer chute ASSY from the main frame L ASSY and remove the outer chute ASSY Fig 3 15 Outer chute ASSY Main frame L ASSY Boss Boss 1b 1a ...

Page 179: ... body while pulling the fuser cover to the direction of the arrow 2 and remove fuser cover Fig 3 16 Assembling Note When assembling the fuser cover Check that only one of roller does not lift up Check the position of the anti curl levers Refer to Fig 2 9 in Chapter 2 Fuser cover Fuser cover Boss main body Knob Boss main body Knob 2 ...

Page 180: ...4x12 screws to remove the inner chute ASSY Fig 3 17 Assembling Note When assembling the inner chute ASSY align the hooks of the inner chute ASSY with the positioning holes of the top cover ASSY Pull up both side green levers of the fuser unit after assembling the inner chute ASSY Green envelope lever L Fuser unit Fuser unit Green envelope lever R Inner chute ASSY Taptite bind B M4x12 Hooks ...

Page 181: ...h roller R ASSY from the inner chute ASSY 4 Remove the four exit pinch roller springs from the eject pinch roller L ASSY and the eject pinch roller R ASSY Fig 3 18 Eject pinch roller R ASSY Eject pinch roller L ASSY Exit pinch roller springs Exit pinch roller springs Inner chute ASSY ...

Page 182: ...remove the develop joint link from the front cover ASSY 3 Pull up the rib of the front chute ASSY to the direction of the arrow 3a and slide the front cover ASSY to the direction of the arrow 3b and 3c and remove it Fig 3 19 Front cover ASSY Develop joint link Front cover ASSY Front chute ASSY Front chute ASSY Rib Hook 3c 3b 1 2 3a ...

Page 183: ...3 39 Confidential 4 Remove the support flap 1 from the front cover ASSY Fig 3 20 Support flap 1 Front cover ASSY ...

Page 184: ... screw 2 Release the hooks in the order of 1a 1b and 1c and remove the side cover L 3 Disconnect the connector of the hook switch from the main PCB ASSY Fig 3 21 CN22 Side cover L Taptite bind B M4x12 Hook switch Connector Hooks Hook Hooks Hooks 1a 1c 1b Hook switch Connector Main PCB ASSY ...

Page 185: ...r ASSY from the side cover L Fig 3 22 5 Remove the taptite pan B M3x8 screw 6 Release the hooks to remove the upper handset cover from the lower handset cover Fig 3 23 Handset holder ASSY Side cover L Taptite bind B M4x12 Lower handset cover Upper handset cover Taptite pan B M3x8 Hook Hook ...

Page 186: ...fidential 7 Release the hook to remove the hook switch PCB from the lower handset cover 8 Remove the actuator hook PL from the hook switch PCB Fig 3 24 Actuator hook PL Lower handset cover Hook switch PCB Hook ...

Page 187: ...al 9 9 Side Cover R 1 Remove the taptite bind B M4x12 screw 2 Release the hooks in the order of 1a 1b and 1c and remove the side cover R Fig 3 25 Side cover R Hooks Hook Hook Hooks Hooks 1b 1c 1a Taptite bind B M4x12 ...

Page 188: ...e cup S M3x6 SR screw and remove the ADF FG harness and the FB FG harness 2 Disconnect the two connectors from the main PCB ASSY Fig 3 26 Main PCB ASSY CN6 CN24 ADF FG harness FB FG harness Taptite cup S M3x6 Main PCB ASSY Connector ADF motor harness ASSY Connector ADF sensor harness unit ...

Page 189: ...4x12 screw from the hinge ASSY L 4 Pull up the ADF unit to release the hook of the hinge R and remove the ADF unit 5 Remove the harnesses from the guide hole Fig 3 27 ADF unit Harnesses Hinge R Hinge ASSY L Hook Hook Guide hole Taptite bind B M4x12 ...

Page 190: ...e cup S M3x12 screws and remove the hinge ASSY L Fig 3 28 2 Remove the taptite cup B M3x10 screw and remove the hinge R and the hinge R support from the hinge arm R Fig 3 29 ADF unit Taptite cup S M3x12 Taptite cup S M3x12 Hinge ASSY L Hinge R ADF unit Hinge arm R Taptite cup B M3x10 Hinge R support ...

Page 191: ...he three taptite cup B M3x10 screws and remove the hinge arm R Fig 3 30 9 10 3 Document Stopper 1 Release the pins to remove the document stopper Fig 3 31 Taptite cup B M3x10 Hinge arm R ADF unit ADF unit Document stopper Pin Pin ...

Page 192: ...3 48 Confidential 9 10 4 Document Sub Tray 1 Release the pins to remove the document sub tray Fig 3 32 ADF unit Document sub tray Pin Pin ...

Page 193: ...3 49 Confidential 9 10 5 ADF Cover ASSY 1 Open the ADF cover ASSY 2 Release the pins to remove the ADF cover ASSY Fig 3 33 ADF cover ASSY ADF unit Pin 1 2 Pin ...

Page 194: ...3 50 Confidential 9 10 6 Gear Cover 1 Release the hook to remove the gear cover Fig 3 34 1a 1b Gear cover Hook ...

Page 195: ... Confidential 9 10 7 Separation Roller ASSY 1 Unlock the lock of the conductive bushing to remove the separation roller ASSY Fig 3 35 Separation roller ASSY Conductive bushing Conductive bushing 1c 1a 1b 1b ...

Page 196: ...Fig 3 36 Assembling Note Noise may be caused if the front edge of the support film is not within the upper document chute ASSY SX Check that there is the front edge of the support film at the position as shown in the figure above Separation rubber holder ASSY Pin Pin ADF spring Separation rubber Support film Upper document chute ASSY SX NG OK ...

Page 197: ...pper Document Chute ASSY SX 1 Remove the six taptite cup B M3x10 screws and remove the upper document chute ASSY SX Fig 3 37 Taptite cup B M3x10 Taptite cup B M3x10 Taptite cup B M3x10 Back side view Upper Document chute ASSY SX ...

Page 198: ...idential 9 10 10 Document Feed Roller ASSY 1 Unlock the lock of the conductive bushing to remove the document feed roller ASSY Fig 3 38 Document feed roller ASSY Conductive bushing Conductive bushing 1b 1b 1a 1c ...

Page 199: ...e the hook to remove the lower document chute ASSY from the document cover Fig 3 39 Assembling Note When assembling the lower document chute ASSY ensure that the gear indicated with gray is placed in the position as shown in the figure above Taptite cup B M3x10 Document cover Lower document chute ASSY Hook ...

Page 200: ...1 Release the hook to remove the ejection roller bushing M11 2 Unlock the lock of the conductive bushing to remove the ejection roller ASSY Fig 3 40 Ejection roller bushing M11 Conductive bushing Conductive bushing Ejection roller ASSY 1 2c 2b 2b 2a ...

Page 201: ... the guide and disconnect the connector of the ADF motor harness ASSY from the ADF motor 2 Remove the taptite cup S M3x6 SR screw and remove the FG harness Fig 3 41 Taptite cup S M3x6 SR Ferrite core ADF motor Guide FG harness Connector ADF motor harness ASSY 2 1a 1b ...

Page 202: ...e drive frame ASSY SX 4 Release the hook to remove the gear 43 5 Remove the screw pan S P washer M3x6 screw and remove the ADF motor Fig 3 42 Ejection roller bushing M11 Drive frame ASSY SX Drive frame ASSY SX Gear 43 Taptite cup B M3x10 Screw pan S P washer M3x6 ADF motor Hook ...

Page 203: ...emove the document scanning position detection sensor while pushing the rib 2 Disconnect the connector of ADF sensor harness unit from the document scanning position detection sensor Fig 3 43 Document scanning position detection sensor Lower document chute ASSY Connector ADF sensor harness unit Rib 1a 1b 2 1a 1b 2 ...

Page 204: ...n sensor while pushing the rib 4 Disconnect the connector of ADF sensor harness unit from the document detection ADF cover open sensor Fig 3 44 Document detection ADF cover open sensor Lower document chute ASSY Connector ADF sensor harness unit Rib 3a 3b 4 3a 3b 4 ...

Page 205: ...nfidential 9 11 Document Cover ASSY For models without ADF 1 Release the hooks of the hinge L and the hinge R to remove the document cover ASSY Fig 3 45 Document cover ASSY Hinge R Hinge L Hook Hook Hook Hook ...

Page 206: ...he hinge L and the hinge L support from the hinge arm 3 Remove the taptite cup B M3x10 screw and remove the hinge R and the hinge L support from the hinge arm Fig 3 46 Document cover Hinge R Hinge L support Taptite cup B M3x10 Taptite cup B M3x10 Hinge L support Hinge L ...

Page 207: ...the two connectors and the flat cable from the main PCB ASSY Fig 3 47 Harness routing Refer to 17 Panel unit 18 Document scanner unit Main PCB ASSY CN26 CN5 CN4 FB FG harness Main PCB ASSY Flat cable Connector Polygon motor harness ASSY Flat cable Connector Panel harness ASSY ...

Page 208: ...ential 2 Open the document scanner unit 3 Release the hooks of the pull arm L and the pull arm R from the each joint part of the document scanner unit Fig 3 48 Hook Hook Pull arm L Pull arm R Document scanner unit ...

Page 209: ...ull arm L and the pull arm spring from the pull arm guide 5 Remove the pull arm R and the pull arm spring from the pull arm guide Fig 3 49 Pull arm spring Pull arm spring Pull arm L Pull arm R Rib Rib Rib Pull arm guide Pull arm guide ...

Page 210: ...t and remove the harness from the hole and remove the flat cable from the hole 2 Change the angle of the document scanner unit as shown in the figure to remove it upward Fig 3 50 Document scanner unit Joint cover Flat cable Hole Joint cover FB FG FB motor harness Panel harness ...

Page 211: ...ove the panel unit 3 Disconnect the connector of the panel harness ASSY from the panel PCB ASSY Fig 3 51 Note Be careful not to pull the panel unit generic strongly because the harness is connected to it Taptite cup B M3x10 Taptite cup B M3x10 Panel unit Panel PCB ASSY Connector Panel harness ASSY Backside view Claws Claws ...

Page 212: ... 2 Panel PCB ASSY 1 Unlock the lock to disconnect the flat cable from the panel PCB ASSY 2 Release the hooks to remove the panel PCB ASSY from the panel unit Fig 3 52 Panel PCB ASSY Flat cable Panel unit Hooks Hook Lock Lock ...

Page 213: ...er key R from the panel unit Fig 3 53 Assembling Note Upon assembling assemble the rubber key R first and then assemble the rubber key L Check if it is firmly inserted into the positioning pin Panel unit Rubber key R Rubber key L Positioning pins Positioning pins Positioning pins ...

Page 214: ...e LCD and the diffusion film from the backlight guide Fig 3 55 Note When the hooks are deformed the LCD may not be attached to the backlight guide or the backlight guide may not be attached to the panel cover Do not allow the hooks to be warped when releasing them Backlight guide Panel cover Hooks LCD Diffusion film Backlight guide Hook Hook ...

Page 215: ...3 71 Confidential 9 15 Pull Arm Guide 1 Remove the lock claw and remove the pull arm guide 2 locations Fig 3 56 Lock claw Lock claw Pull arm guide Pull arm guide Joint cover ...

Page 216: ...3 72 Confidential 9 16 NCU ASSY 1 Remove the taptite bind B M4x12 screw 2 Release the hook to remove the speaker cover Fig 3 57 Hook Speaker cover Taptite bind B M4x12 ...

Page 217: ...rew pan S P washer M3 5x8 screws 4 Remove the NCU FG harness ASSY from the guide Fig 3 58 Harness routing Refer to 16 NCU FG harness ASSY NCU FG harness ASSY NCU FG harness ASSY Screw pan S P washer M3 5x8 Screw pan S P washer M3 5x8 Guide ...

Page 218: ... the main PCB ASSY 6 Remove the NCU harness ASSY from the guide 7 Remove the two taptite bind B M4x12 screws and remove the NCU shield Fig 3 59 CN21 Main PCB ASSY Taptite bind B M4x12 NCU shield Connector NCU harness ASSY Main PCB ASSY Guide Connector NCU harness ASSY 7 5 7 ...

Page 219: ...he two taptite cup S M3x6 SR screws and remove the NCU ASSY from the NCU shield 9 Disconnect the connector of the NCU harness ASSY from the NCU ASSY Fig 3 60 Taptite cup S M3x6 SR NCU ASSY Connector NCU harness ASSY NCU shield 9 8 ...

Page 220: ...ker Unit 1 Disconnect the connector of the speaker unit from the main PCB ASSY 2 Remove the speaker harness ASSY from the guide Fig 3 61 Main PCB ASSY CN22 Connector Speaker harness ASSY Guide Guide Connector Speaker harness ASSY ...

Page 221: ...3 77 Confidential 3 Unlock the lock to remove the speaker hold spring 4 Remove the speaker unit Fig 3 62 Speaker unit Lock Speaker hold spring ...

Page 222: ...ntial 9 18 Joint cover 1 Remove the five taptite bind B M4x12 screws 2 Release the hooks to remove the joint cover Fig 3 63 Joint cover Hook Hook Hooks Taptite bind B M4x12 Taptite bind B M4x12 Taptite bind B M4x12 ...

Page 223: ...3 79 Confidential 3 Remove the two paper stack levers Fig 3 64 Paper stack lever Joint cover Paper stack lever Bosses Bosses ...

Page 224: ...er supply PCB ASSY while pushing the hook of the connector of the fuser unit Fig 3 65 3 Put the connector of the fuser unit through the hole of the main frame R ASSY Fig 3 66 Guide Guides Connector low voltage power supply PCB ASSY Main frame R ASSY Connector low voltage power supply PCB ASSY Connector fuser unit Connector fuser unit Hook Connector fuser unit Hole ...

Page 225: ...Y 5 Release the harnesses of the center thermistor harness ASSY and the side thermistor harness ASSY from the guides of the main frame L ASSY Fig 3 67 Guide Guides Center thermistor harness ASSY Side thermistor harness ASSY Side thermistor harness ASSY Center thermistor harness ASSY Main frame L ASSY Paper eject sensor PCB ASSY Paper eject sensor PCB ASSY ...

Page 226: ...14 screws to remove the fuser unit Fig 3 68 Note Do not apply a physical impact or vibration to the fuser unit Do not touch the roller and electrodes as shown in the figure below to prevent breakage of the fuser unit Roller Taptite pan B M4X14 Fuser unit ...

Page 227: ...ve the three taptite bind B M4x12 screws the screw pan S P washer M3 5x6 screw and the screw pan S P washer M3x12DB screw to remove the LV shield plate cover Fig 3 69 Assembling Note Hang the FG spring front chute on the guide of the main frame R ASSY Taptite bind B M4x12 FG wire under R Taptite bind B M4x12 Screw pan S P washer M3 5x6 Screw pan S P washer M3x12DB FG spring front chute LV shield p...

Page 228: ...he low voltage power supply PCB ASSY 7 Remove the taptite bind B M4x12 screw 8 Release the harness of the low voltage power supply PCB ASSY from the guide of the main frame R ASSY Fig 3 70 Fig 3 71 Assembling Note When assembling the inlet attach as shown in the figure below Inlet Low voltage power supply PCB ASSY Low voltage power supply PCB ASSY Guide Power switch FG harness Taptite flat B M3x10...

Page 229: ...tial 9 Remove the low voltage power supply PCB ASSY and disconnect the three connectors from the rear side 10 Remove the LV insulation sheet Fig 3 72 Low voltage power supply PCB ASSY LV insulation sheet Connectors ...

Page 230: ...60 ASSY Fig 3 73 Assembling Note When assembling the fan motor 60 ASSY attach the fan motor 60 ASSY after inserting the harness into the guides of the main frame R ASSY When assembling the fan motor 60 ASSY place it so that the attached label faces outwards When assembling the fan motor 60 ASSY secure the harness to the position of figure above with the tape Main frame R ASSY Fan motor 60 ASSY Lab...

Page 231: ...ply PCB ASSY 2 Remove the taptite bind B M4x12 screw 3 Release the hooks to remove the high voltage power supply PCB ASSY Fig 3 74 Assembling Note Assemble the front cover sensor lever after assembling the high voltage power supply PCB ASSY Guide Guide Main frame R ASSY Front cover sensor lever Flat cable Flat cable High voltage power supply PCB ASSY Hook Hooks Taptite bind B M4x12 ...

Page 232: ...de of the main frame L ASSY 3 Remove the taptite bind B M3x10 screw 4 Release the hooks to remove the new toner sensor PCB ASSY 5 Disconnect the connector from the bottom side of the new toner sensor PCB ASSY Fig 3 75 Harness routing Refer to 4 New toner sensor PCB ASSY Main PCB ASSY CN16 Flat cable New toner sensor PCB ASSY New toner sensor PCB ASSY New toner sensor PCB ASSY Flat cable Main PCB A...

Page 233: ...b of the air duct to the direction of the arrow 2a and remove the filter Fig 3 76 Assembling Note When assembling the air duct align the notch part of the air duct with the pins of the main body 1a 1a 1b 1c 2a Hooks Rib Pins main body Pins Pins main body Filter Air duct Air duct Air duct ...

Page 234: ...of the laser unit from the guide of the main frame L ASSY and disconnect the flat cable of the laser unit from the main PCB ASSY 4 Remove the four taptite cup S M3x8 SR screws and remove the laser unit Fig 3 77 Main PCB ASSY CN17 CN12 Main PCB ASSY Guide Laser unit Flat cable high voltage power supply PCB ASSY Flat cable high voltage power supply PCB ASSY Flat cable high voltage power supply PCB A...

Page 235: ...ig 3 79 Note Do not touch the lens of the laser unit directly Note Attach the laser serial label as shown in the figure on laser plate below after replacing the laser unit Laser unit Lens Laser unit Laser serial label Laser plate ...

Page 236: ...m the guides of the main frame L ASSY 2 Disconnect the connector of the wireless LAN PCB ASSY from the main PCB ASSY 3 Release the hooks to remove the wireless LAN PCB ASSY Fig 3 80 Main PCB ASSY CN24 Connector Wireless LAN PCB ASSY Hooks Main frame L ASSY Wireless LAN PCB ASSY Wireless LAN PCB ASSY Main PCB ASSY Guides Guides ...

Page 237: ...direction of the arrow 2 and turn the pick up roller holder ASSY to release the boss 3 Slide the pick up roller holder ASSY to the direction of the arrow 3 to release it from the shaft and remove the pick up roller holder ASSY from the main body Fig 3 81 3 2 Pick up roller holder ASSY Boss Main body Link arm ...

Page 238: ...3 94 Confidential 9 28 Rubber Foot 1 Remove the two rubber foots from the main body Fig 3 82 Rubber foot Rubber foot Main body ...

Page 239: ...ess routing Refer to 2 Registration front rear sensor PCB ASSY 5 T1 clutch ASSY REG clutch ASSY 6 Paper eject sensor PCB ASSY 7 Main motor 11 Low voltage power supply PCB ASSY CN13 CN11 CN10 CN14 CN15 CN9 CN25 Main PCB ASSY Connector Internal temperature sensor Main PCB sheet Main PCB ASSY Taptite cup S M3x6 SR Taptite cup S M3x6 SR Hook Connector T1 clutch ASSY Connector LVPS harness ASSY Flat ca...

Page 240: ... the hook to remove the T1 clutch ASSY 3 Release the hook to remove the REG clutch ASSY Fig 3 84 Assembling Note When wiring the harnesses of the T1 clutch ASSY and the REG clutch ASSY to the guides of the main frame L ASSY check that there is no slack in the harnesses Guides REG clutch ASSY T1 clutch ASSY T1 clutch ASSY REG clutch ASSY Guides Hook Hook Main frame L ASSY ...

Page 241: ...ng 5 from the pin of the main frame L ASSY and turn it to the direction of the arrow 5a until the releasing position and pull out the conductive bearing 5 from the registration roller shaft 2 6 Pull out the registration roller shaft 2 Fig 3 85 Motor drive sub ASSY FG spring regist Conductive bearing 5 Registration roller shaft 2 Pin 5a ...

Page 242: ...o taptite bind B M4x12 screws to remove the front chute ASSY 2 Remove the paper edge sensor harness ASSY from the guides of the main frame L ASSY Fig 3 86 Taptite bind B M4x12 Guides Guide Front chute ASSY Paper edge sensor harness ASSY HL 2250DN 2270DW only ...

Page 243: ...ection of the arrow and remove the taptite bind B M4x12 screw 8 9 Remove the taptite bind B M4x12 screw 9a and the two taptite cup S M3x6 SR screws 9b to remove the main frame L ASSY Fig 3 87 Assembling Note When assembling the main frame L ASSY check that there is the chute ground plate on the upper side of the FG plate main PCB Feeder gear 17 Main frame L ASSY Taptite bind B M4x12 8 Feeder cam l...

Page 244: ...M4x12 screws to remove the develop drive sub ASSY Fig 3 88 Assembling Note When assembling the develop drive sub ASSY tighten the three taptite bind B M4x12 screws in numerical order written in the plate Be careful not to bent the FG plate laser L 1 3 2 Develop drive sub ASSY FG plate laser L Taptite bind B M4x12 Taptite cup S M3X6 SR ...

Page 245: ...below 3 Be careful not to damage the Hooks of the develop joint and release the hooks to remove the develop joint and then remove the develop joint spring and the develop gear joint 52 Fig 3 89 Develop drive sub ASSY Develop joint Develop joint spring Develop gear joint 52 Hooks ...

Page 246: ...4x12 screws to remove the stopper and motor drive sub ASSY Fig 3 90 Assembling Note When assembling the motor drive sub ASSY tighten the six taptite bind B M4x12 screws in numerical order written in the plate 1 2 3 4 5 6 Stopper Motor drive sub ASSY Taptite bind B M4x12 Taptite bind B M4x12 ...

Page 247: ...r drive sub ASSY as shown in the figure below 3 Remove the drum gear 26L 131L 4 Remove the three screw bind M3x4 screws to remove the main motor Fig 3 91 Main motor Motor drive sub ASSY Drum gear 26L 131L Screw bind M3x4 Screw bind M3x4 ...

Page 248: ...ure Sensor 1 Remove the harness of the internal temperature sensor from the guide of the frame L ASSY and remove the internal temperature sensor Fig 3 92 Harness routing Refer to 3 Internal temperature sensor Internal temperature sensor Guide ...

Page 249: ...he main PCB shield Fig 3 93 Assembling Note When assembling the main PCB shield insert the flat cable of the paper eject sensor PCB ASSY into the hole of the main PCB shield When assembling the main PCB shield tighten the two taptite bind B M4x12 screws in numerical order written in the plate 1 2 Main PCB shield Hook Hook Taptite bind B M4x12 Taptite cup S M3X6 SR ...

Page 250: ... eject sensor PCB ASSY from the guides of the main frame L ASSY 5 Release the hooks to remove the back cover sensor Fig 3 94 Assembling Note When assembling the back cover sensor attach it while pushing the center of the rear side of the back cover sensor Back cover sensor Main frame L ASSY Paper eject sensor PCB ASSY Harness Guides Pin Hook Hook Hook ...

Page 251: ...3 107 Confidential 9 36 Fuser Gear 28 34 1 Remove the ejector gear 40 2 Remove the fuser gear 28 34 Fig 3 95 Gear position Refer to Paper eject Duplex part Ejector gear 40 Fuser gear 28 34 ...

Page 252: ...Confidential CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS REQUIRED AFTER PARTS REPLACEMENT ...

Page 253: ... Check of Sensors Maintenance Mode Code 32 4 5 2 IF YOU REPLACE THE LASER UNIT 4 6 2 1 Inputting the Adjusted Value of the Laser Unit 4 6 3 IF THE IRREGULAR SUPPLY DETECTION ERROR IS DETECTED AND THE LOW VOLTAGE POWER SUPPLY PCB ASSY IS REPLACED 4 7 3 1 Reset of Irregular Power Supply Detection Counter 4 7 3 1 1 Reset of irregular power supply detection counter using the PJL file 4 7 3 1 2 Reset o...

Page 254: ... C drive Extract the copied file and execute brmainte exe file by double clicking it 4 The download utility FILEDG32 EXE Copy it into the temporary folder that has been created in the C drive 5 The Brother maintenance USB printer driver Maintenance_Driver zip Copy it into the temporary folder that has been created in the C drive Extract the copied file 6 The firmware upd Used to rewrite the firmwa...

Page 255: ...ears on the LCD 2 Connect the computer to the machine with the USB cable 3 Double click the FILEDG32 EXE to start The following screen appears Select the Brother Maintenance USB Printer 4 Drag and drop a program file that you want to rewrite for instance LZXXXX_ upd onto the Brother Maintenance USB Printer icon in the screen shown above 5 Upon completion of rewriting the machine restarts and retur...

Page 256: ...ble 2 Double click the brmainte exe file maintenance utility which has been copied in the temporary folder to start 3 Select Input information from Menu 4 Select the applicable model name 5 Check the port USB that the machine is connected through 6 Click Serial No in the lower box Enter the serial number the fifteen digits of the machine into the box on the right hand side and click the OK button ...

Page 257: ...ct the applicable model name 3 Select Adjust Scanner from Menu 4 Check the port USB that the machine is connected through 5 Enter the figures the last four digits shown on the laser serial label attached on the figure below Refer to Fig 4 1 6 Click the OK button Fig 4 1 Laser plate Laser unit Laser serial label ...

Page 258: ...re the white level data in accordance with 1 4 18 Acquisition of white level data Function code 55 in Chapter 5 1 7 Operation Check of Sensors Maintenance Mode Code 32 Check performance of the sensors in accordance with 1 4 11 Operational check of sensors Function code 32 in Chapter 5 ...

Page 259: ...tion from Menu 3 Select the applicable model name 4 Select the Adjust Scanner from Menu 5 Check the port USB that the machine is connected through 6 Enter the figures the last four digits shown on the laser serial label attached on the figure below Refer to Fig 4 1 7 Click the OK button Fig 4 2 Note The printer driver must have been installed Laser plate Laser unit Laser serial label ...

Page 260: ...in the ready state Next press the button four times to enter the maintenance mode The machine displays MAINTENANCE on the LCD 2 Connect the PC to the machine with the USB cable 3 Double click the FILEDG32 EXE to start The following screen appears Select the Brother Maintenance USB Printer 4 Click the Brother Maintenance USB Printer icon to select Drag the SQWAVE PJL and drop it 3 1 2 Reset of irre...

Page 261: ...ce in the Password box and then click the OK button The Password window disappears 6 Select Input information from Menu 7 Printer Information is displayed 8 Select the relevant model 9 Check the port USB which is connected to the machine 10 Select Clear SQ Wave Detected Count 11 Click the check box of ON to put a check in it 12 Click the OK button ...

Page 262: ...em of the ADF scanner unit and the performance of recording part 4 3 Placement of Scanner Unit in Position for Transportation Maintenance Mode Code 06 Perform the placement of document scanner unit in the position for transportation in accordance with 1 4 3 Placement of scanner unit in position for transportation Function code 06 in Chapter 5 5 IF YOU REPLACE THE PANEL UNIT What to do when replaci...

Page 263: ...o do when replacing the panel unit or LCD unit Operation check of LCD Maintenance mode code 12 6 1 Operation Check of LCD Maintenance Mode Code 12 Check performance of the LCD in accordance with 1 4 7 Operational check of LCD Function code 12 in Chapter 5 ...

Page 264: ...CHAPTER 5 SERVICE FUNCTIONS ...

Page 265: ...trol panel button Function code 13 5 13 1 4 9 Adjustment of Handset Volume Function code 16 Only for handset models 5 14 1 4 10 Software version check Function code 25 5 15 1 4 11 Operational check of sensors Function code 32 5 16 1 4 12 LAN connection status display Function code 33 5 18 1 4 13 PC print function Function code 43 5 19 1 4 14 Not disclosed to users functions Function code 45 5 22 1...

Page 266: ...2 1 Developer Roller Counter Reset Function 5 40 2 2 Parts Life Reset Function 5 40 2 3 Deletion of User Setting Information etc 5 41 2 4 Continue mode Stop mode settings of Toner cartridge 5 42 2 5 Drum Cleaning 5 43 2 6 Deep Sleep Function 5 44 ...

Page 267: ...uidance of service personnel by phone for example The end user accessible functions are shaded in the table given on the next page codes 06 09 10 11 12 25 43 45 52 53 54 66 68 71 72 80 82 87 88 and 91 Function code 10 accesses the firmware switches each of which has eight selectors The service personnel should instruct end users to follow the procedure given below Operating Procedure 1 Press the M...

Page 268: ...1 4 10 5 15 32 Operational check of sensors 1 4 11 5 16 33 LAN connection status display 1 4 12 5 18 43 PC print function 1 4 13 5 19 45 Not disclosed to users functions 1 4 14 5 22 52 EEPROM customizing User accessible 1 4 15 5 23 53 Received data transfer function 1 4 16 5 24 54 Fine adjustment of scan start end positions 1 4 17 5 26 55 Acquisition of white level data 1 4 18 5 27 67 Continuous p...

Page 269: ... your need Then press the OK button The PARAMETER INIT appears on the LCD 2 Upon completion of parameter initialization the machine returns to the initial state of the maintenance mode Data item Function code 01 Function code 91 Counter information These will not be initialized These will not be initialized Error History MAC Address Ethernet Address Operation lock of the control panel password The...

Page 270: ...lizes the white and black level data and obtains the standard value for document scanning compensation when starting scanning the document the correct data for compensation cannot be printed out even if this operation is implemented without scanning the document The print result varies depending on whether implementing color scanning or black and white scanning immediately before this operating pr...

Page 271: ...5 5 Confidential Black and white scanning Fig 5 1 ...

Page 272: ...ts the documents fed by the automatic document feeder ADF and counts the scanned document pages and displays the result on the LCD Operating Procedure 1 Load documents Do not exceed the paper capacity of the ADF DOC READY is displayed on the LCD 2 Press the 0 and 8 buttons in this order 3 While counting the documents the machine feeds them in and out displaying the number of pages on the LCD as sh...

Page 273: ... Press the 0 and 9 buttons in this order in the initial state of the maintenance mode In the case of the model without the numeric keys Press the or button The MAINTENANCE 09 appears on the LCD Then press the OK button 2 Printing of the monochrome image quality test pattern see the figure below starts and when printing is finished the machine beeps for one second and returns to the initial state o...

Page 274: ...lity setting WSW05 1st dial tone and busy tone detection WSW06 Redial Pause button setting and 2nd dial tone detection WSW07 Dial tone setting 1 WSW08 Dial tone setting 2 WSW09 Protocol definition 1 WSW10 Protocol definition 2 WSW11 Busy tone setting WSW12 Signal detection condition setting WSW13 Modem setting WSW14 AUTO ANS facility setting WSW15 Redial facility setting WSW16 Function setting 1 W...

Page 275: ...DAA settings WSW51 Function setting 17 WSW52 Function setting 18 WSW53 Function setting 19 WSW54 Function setting 20 WSW55 Interval of time required for the developing bias voltage correction WSW56 Function setting 21 WSW57 Function setting 22 WSW58 Function setting 23 WSW59 Function setting 24 WSW60 Function setting 25 WSW61 Scanning light intensity to judge to be stable 1 WSW62 Scanning light in...

Page 276: ...he modification for the desired worker switches is completed 6 When the Stop Exit button is pressed the machine beeps for one second and returns to the initial state of the maintenance mode WSW71 Reserved Change of the setting is prohibited WSW72 Reserved Change of the setting is prohibited WSW73 Reserved Change of the setting is prohibited WSW74 ADF stop control WSW75 Paper feeding parameter for ...

Page 277: ...ric keys Press the or button The MAINTENANCE 11 appears on the LCD Then press the OK button The PRINTING will appear on the LCD 2 Printing of CONFIGURATION LIST see the figure below starts and when printing is finished the machine beeps for one second and returns to the initial state of the maintenance mode Fig 5 3 Note The function names specific to multi function machines are printed in CONFIGUR...

Page 278: ... second and returns to the initial state of the maintenance mode Fig 5 4 For models with Backlight For all countries MFC 7860DN 7860DW DCP 7065DN 7070DW HL 2280DW Only for China MFC 7360 7470D DCP 7055 7060D Display 1 ModeKey LED Constantly blinking only MFC For models without Backlight For all countries DCP 7057 7057E MFC 7360N 7362N 7460DN Except for China DCP 7055 7060D MFC 7360 7470D ModeKey L...

Page 279: ... is correct by referring to the illustration below When the buttons are pressed in an incorrect order a warning beep goes off and INVALID OPERATE appears on the LCD at the same time Press the Stop Exit button and the press the correct buttons 3 After the last number button is pressed the machine beeps for one second and returns to the initial state of the maintenance mode MFC 7460DN 7470D 7860DN 7...

Page 280: ...LCD The above 5B indicates the setting value The value varies with setting condition 3 When press any one of the 1 3 4 or 6 key value will be changed as follows 1 The value is decreased by 10H 3 The value is increased by 10H 4 The value is decreased by 1H 6 The value is increased by 1H When the value is increased the handset volume is decreased and vice versa The adjustment range is from 00H to 7F...

Page 281: ...rmation which can be checked with this function This function checks if these two types of check sum information are matched each other When you press the OK button while ROM Check Sum is displayed check is automatically conducted for each ROM of each software part When the check sum is matched OK is displayed on the LCD When all ROMs result in OK ROM Check Sum OK is displayed at the end and the o...

Page 282: ...lationship between the LCD indication sensor name and sensor state Display only models with ADF LCD Sensors Display Nondisplay R1 Paper edge sensor No paper Paper set RC Back cover sensor DX Tray Cover closed Cover open NT New toner sensor ON OFF RM Registration front sensor No paper Paper set RA Registration rear sensor No paper Paper set PO Paper eject sensor No paper Paper set CV Front cover se...

Page 283: ...initial state of the maintenance mode Location of sensors Fig 5 8 Fig 5 9 Registration rear actuator Registration front actuator Registration sensor PCB New toner sensor PCB ASSY Internal temperature sensor Front cover actuator Front cover sensor Paper edge sensor Paper edge actuator New toner actuator Back cover sensor Duplex tray sensor Paper eject sensor Paper eject actuator ADF cover open actu...

Page 284: ...nce mode In the case of the model without the numeric keys Press the or button The MAINTENANCE 33 appears on the LCD Then press the OK button 2 The display items in the table above are displayed 3 Press the Stop Exit button to return to the machine to the initial state of the maintenance mode LCD LAN connection status Active 100B FD 100BASE T Full Duplex Active 100B HD 100BASE T Half Duplex Active...

Page 285: ...ction setting LCD Description Set value Initial value Manual Feed Switching of the Manual Feed On Off Off Resolution Resolution to print 300 600 1 200 dpi 600 Toner Save Switching of the Toner Save On Off Off Density Switching of the Density level 6 to 6 0 JB Can Time Setting of the time until the host time out at the Job Cancel 0 to 225 seconds 4 Sleep Time Setting of the time until enter the Sle...

Page 286: ...nual Feed Effective for the print from the computer or for the print of the NetWorkConfig TestPrint Fontlist Configuration from the panel When select the tray on the computer the setting becomes effective And this setting is ignored Resolution Effective only for the print from the computer When set the Resolution on the computer the setting becomes effective And this setting is ignored Toner Save ...

Page 287: ...ive for the print from the computer P Pos X Offset Configure the setting for the offset print position of the landscape orientation Effective for the print from the computer When set the X Offset on the computer the setting becomes effective And this setting is ignored P Pos Y Offset Configure the setting for the offset print position of the portrait orientation Effective for the print from the co...

Page 288: ...pped to 0 Operating Procedure 1 Press the 4 and 5 buttons in this order in the initial state of the maintenance mode In the case of the model without the numeric keys Press the or button The MAINTENANCE 45 appears on the LCD Then press the OK button The USBNo will appear on the LCD Then press the OK button 2 Press the or button to select USB No ON or USB No OFF and then press the OK or Start butto...

Page 289: ...button to display the country name where the machine is used Press the OK button while the country name is being indicated The EEPROM is customized and the machine returns to the ready state Note This function is applicable to France and surrounding countries Pan Nordic East Europe Oceania and Iberia areas only Note The country name indicated on the LCD varies depending on the area code input in F...

Page 290: ...n The 4 COM LIST NEW appears To transfer the communication list for last three errors press the 5 button The 5 COM LIST ERR3 appears on the LCD 2 With the 2 ACTIVITY 3 DOCUMENTS 4 COM LIST NEW or 5 COM LIST ERR3 being displayed press the OK button The ENTER NO SET appears on the LCD 3 Enter the telephone number of the receiver machine and press the OK button again 4 The machine displays the ACCEPT...

Page 291: ...f page to be transferred Station ID registered in the sender equipment FAX number of the sender equipment Telephone number of the sender equipment Transfer start date Error codes Job number Total number of pages transferred Station ID registered in the sender equipment FAX number of the sender equipment Telephone number of the sender equipment ...

Page 292: ... press button 3 Press the or button to display the present compensation level for the start position Compensation levels can be adjusted in 11 steps from 5 to 5 mm 4 Press the button to increase the correction value and the button to lower it When the Stop Exit button is pressed the machine beeps for one second and returns to the initial state of the maintenance mode 5 Set the compensation level a...

Page 293: ... state of the maintenance mode In the case of the model without the numeric keys Press the or button The MAINTENANCE 55 appears on the LCD Then press the OK button 2 The Press START will appear on the LCD Press the Start button The SCANNER AREA SET will appear on the LCD 3 After a few seconds the machine saves the compensation of the white level data scanning width in the EEPROM beeps for one seco...

Page 294: ...press the OK button The available print formats are shown below 4 The PAPER FEED TEST appears on the LCD and print of the continuous print pattern with the selected pick up test items starts 5 Press the Stop Exit button to return to the machine to the initial state of the maintenance mode LCD SELECT A4 SELECT LETTER SELECT LEGAL SELECT A5 SELECT B6 SELECT A6 LCD SELECT TRAY1 SELECT TRAY1 DX Note T...

Page 295: ...umber appears on the LCD Then repeat this operation for each number The newly entered code appears 3 Press the OK button In the case of the model without the numeric keys Press the Start button The machine saves the setting and displays the PARAMETER INIT on the LCD The machine beeps for one second and returns to the initial state of the maintenance mode Note When you replace the main PCB ASSY and...

Page 296: ...9 Spain 3065 3015 3065 3015 3066 3015 Italy 3004 3104 3004 3066 3004 Portugal 3065 3004 3065 3004 3066 3004 Switzerland 3004 3004 3004 Austria 3053 3014 3053 3014 3053 3014 3153 3114 Pan Nordic 3004 3104 3004 3004 3104 Norway Sweden Finland Denmark Slovakia Bulgaria Rumania Czech Hungary Poland Russia 3004 3104 3004 3004 3104 EEU General 3004 3004 3004 3104 South Africa Turkey Australia 2004 2004 ...

Page 297: ...57 2007 2257 2207 Sweden 2057 2026 2057 2026 2257 2226 Finland 2057 2012 2057 2012 2257 2212 Denmark 2057 2013 2057 2013 2257 2213 Slovakia 2088 2033 2088 2030 Bulgaria 2088 2032 2088 2032 Rumania 2088 2033 2088 2033 Czech 2088 2037 2088 2037 Hungary 2088 2039 2088 2038 Poland 2039 2039 2239 Russia 2048 2248 EEU General 2088 2088 South Africa 0074 0024 0274 0224 Turkey 0074 0025 0274 0225 Australi...

Page 298: ...tenance mode The MAINTENANCE 77 will appear on the LCD In the case of the model without the numeric keys Press the or button The MAINTENANCE 77 appears on the LCD Then press the OK button 2 The machine prints out a list of log information Upon completion of printing the machine returns to the initial state of the maintenance mode The example of the log information is shown below Maintenance inform...

Page 299: ...the numeric keys Press the or button The MAINTENANCE 78 appears on the LCD Then press the OK button The indication will appear on the LCD as shown in the figure below 2 Press the Start button to check the next item For operation check spin or stop fans actually on each item 3 Press the Stop Exit button so that the machine stops checking the fans beeps for one second and returns to the initial stat...

Page 300: ...N_ERM Remaining toner amount of black toner the calculated value in dots KTN_RRM Remaining toner amount of black toner the remaining amount based on the number of rotation of the developer roller KTNR_CH 2 Number of times the black toner has been replaced Date of last replacement KTNR_RND Black toner developer roller count Average print rate related items 3 KCVRGUSI Average black coverage Toner in...

Page 301: ...inted pages of Hagaki LABEL Printed pages of label Number of scanned pages ADSX_PG Number of pages scanned in singled sided scanning with ADF FB_PG Number of pages scanned with document table Developing bias re lated time KDEV_BIAS Black developing bias voltage unit V Power distribution time POWER Power distribution time unit H PWRCNT Number of times that the power is turned ON Jam related items T...

Page 302: ...the button to display on the LCD and push the OK button to change the flashing digit Repeat this operation until the nine digit serial number is entered Entry method of alphabetical characters a Push the or button to display the number corresponding to the alphabetical character in the table below on the LCD and push the OK button The selected number is displayed on the LCD b Push the or button ag...

Page 303: ... number of times that the consumable part has been replaced is displayed the date last time the consumable part was replaced is displayed Press the OK button again and the number of times the consumable part has been replaced is displayed again 3 Average print rate Print area printable area 4 Paper type according to the printer driver settings It is not necessarily matched with the type of the act...

Page 304: ... to analyze the problem occurring on a user s machine Operating Procedure Service side 1 The service side connects the phone line to the user in question User side 1 Press the Menu button and Start button as the machine is in the ready state 2 Press the 0 button to display 0 on the LCD 3 Press the 8 button and 7 button in this order and SENDING P 01 is displayed on the LCD and the error list is se...

Page 305: ...the OK or Start button then OK will appear on the LCD 5 Press the OK or Start button to reset the counter of the selected part and returns the operating procedure 2 mode 6 When the Stop Exit button is pressed the machine beeps for one second and returns to the initial state of the maintenance mode 1 4 27 Exit from the maintenance mode Function code 99 Function This function allows you to exit from...

Page 306: ...orrect procedure and also used to forcibly reset the relevant part counter when an error cannot be resolved because the user did not replace a consumable part with the correct procedure 1 Press the 3 and 9 buttons at the same time in the ready state 2 The Reset Menu will appear on the LCD Select the applicable periodical replacement part or consumable part by pressing the or button and press the O...

Page 307: ... button then the Initial Setup or General Setup will appears on the LCD and press the OK button Which will appear Initial Setup or General Setup depends on the model 3 Press the or button then the Reset Menu will appear on the LCD and press the OK button 4 Press the or button then the All Settings will appear on the LCD and press the OK button 5 The 1 Reset 2 Exit appear on the LCD 6 Press the 1 b...

Page 308: ... button 4 Press the Stop Exit button the machine goes back to the ready states Models without numeric keys 1 Press the Menu button 2 Press the or button then the 1 General Setup will appear on the LCD and press the OK button 3 Press the or button then the 4 Replace Toner will appear on the LCD and press the OK button 4 Press the or button then select the Continue or Stop and press the OK button 5 ...

Page 309: ... the same time Insert the blank paper into the Manual feed slot is displayed on the LCD 3 Install the paper into the manual feed slot 4 The drum cleaning is performed Please Wait is displayed on the LCD 5 The paper is ejected from the back cover and the drum cleaning is completed 6 Close the back cover and the machine goes back to the ready state Note When the error of jam during the drum cleaning...

Page 310: ...p sleep function You can set ON OFF of the deep sleep function so that the machine will not go into the deep sleep function even when the aforementioned conditions are satisfied Operating Procedure 1 Press the OK button while the machine is in the ready state 2 Press the or button to display General Setup on the LCD and then press the OK button 3 Press the or button to display General Setup Ecolog...

Page 311: ...Confidential CHAPTER 6 CIRCUIT DIAGRAMS WIRING DIAGRAM ...

Page 312: ...Confidential CHAPTER 6 CIRCUIT DIAGRAMS WIRING DIAGRAM This chapter provides the circuit diagrams and wiring diagram for the connections of the PCBs CONTENTS 1 CIRCUIT DIAGRAMS 6 1 2 WIRING DIAGRAM 6 10 ...

Page 313: ...6 1 Confidential 1 CIRCUIT DIAGRAMS High Voltage Power Supply PCB Circuit Diagram MURATA ...

Page 314: ...6 2 Confidential High Voltage Power Supply PCB Circuit Diagram Panasonic ...

Page 315: ...6 3 Confidential Low Voltage Power Supply PCB Circuit Diagram 115V EDPS 62AF A Delta ...

Page 316: ...6 4 Confidential Low Voltage Power Supply PCB Circuit Diagram 115V MPW3058 MURATA ...

Page 317: ...6 5 Confidential Low Voltage Power Supply PCB Circuit Diagram 230V EDPS 62BF A Delta ...

Page 318: ...6 6 Confidential Low Voltage Power Supply PCB Circuit Diagram 230V MPW3059 MURATA ...

Page 319: ...6 7 Confidential NCU PCB Circuit Diagram U S A Canada ...

Page 320: ...6 8 Confidential NCU PCB Circuit Diagram Europe Oceania ...

Page 321: ...6 9 Confidential NCU PCB Circuit Diagram China Asia Gulf ...

Page 322: ...6 10 Confidential 2 WIRING DIAGRAM Wiring diagram ...

Page 323: ...Confidential CHAPTER 7 PERIODICAL MAINTENANCE ...

Page 324: ...Confidential CHAPTER 7 PERIODICAL MAINTENANCE CONTENTS 1 PERIODICAL REPLACEMENT PARTS 7 1 ...

Page 325: ...7 1 Confidential 1 PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically ...

Page 326: ...APPENDIX 1 SERIAL NUMBERING SYSTEM Confidential ...

Page 327: ...ation Fig App 1 2 Serial number Serial number 6 digit Manufacturing factory No A January B February C March D April Year of manufacture 0 2010 1 2011 Month of manufacture A 0 J 1 1 1 1 0 1 Product identification code E May F June G July H August J September K October L November M December Serial number label Serial number label ...

Page 328: ...APPENDIX 2 DELETION OF USER SETTING INFORMATION ETC This appendix provides instructions on how to delete user setting information etc recorded in the machine Confidential ...

Page 329: ...en the Initial Setup or General Setup will appear on the LCD and press the OK button Which will appear Initial Setup or General Setup depends on the model 3 Press the or button then the Reset Menu will appear on the LCD and press the OK button 4 Press the or button then the All Settings will appear on the LCD and press the OK button 5 The 1 Reset 2 Exit will appear on the LCD 6 Press the 1 button ...

Page 330: ...APPENDIX 3 INSTALLING THE MAINTENANCE DRIVER Confidential ...

Page 331: ... use the unique driver installation procedure described below that enables your computer to identify multiple machines via one single virtual USB device Procedures 1 While the machine is in the ready state press the OK button and then Start button Next press the button 4 times and the machine goes into the maintenance mode 2 appears on the LCD and the machine goes into the maintenance mode 3 Doubl...

Page 332: ...p 3 2 Confidential 5 Alert warning message appears three times click Continue Anyway to proceed 6 If the device driver is successfully installed the following message screen appears Click Finish to return ...

Page 333: ...ne to your computer using the USB cable 8 The following screen appears indicating the detection of new hardware device by the system Select No not this time and click Next 9 Select Install the software automatically Recommended and click Next ...

Page 334: ...App 3 4 Confidential 10 Alert warning message appears click Continue Anyway to proceed ...

Page 335: ...ge screen appears Click Finish to return 12 Repeat the steps from 9 to 11 three times and then complete its installation 13 Disconnect the USB cable 14 Press the or button to display MAINTENANCE 99 on the LCD Then press the OK button The maintenance mode exits from the maintenance mode and return to the ready state ...

Page 336: ...APPENDIX 4 HOW TO MAKE PROTECTIVE MATERIAL OF DRUM UNIT Confidential ...

Page 337: ...acking Procedure 1 Pass the Paper strip through the hole of Protective material The white surface of Paper strip is the upper side 2 Pass the end of Paper strip through the hole of Paper strip and then pull the end of Paper strip to the direction of the arrow Fig APP 4 1 Protective material Paper strip Paper strip Protective material Protective material Protective material ...

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