12
•
If the error code has never appeared before, the first step should always be to power the machine off/on, and see if the code re-
appears. If the code re-appears, or has been seen before, then proceed with the steps below.
•
After completion of each resolution step, restart the machine and see if the error returns. If not, proceed to the next resolution step. If
issue persists, after all steps followed, contact Customer Service for advanced troubleshooting assistance.
•
If multiple codes are present attempt to resolve “Hxx” code before troubleshooting “Cxx” codes. After “Hxx” codes are resolved “Cxx”
codes may not re-appear.
Error Code
Error Name
Resolution
EStP
Estop Error
1. Check and make sure the E-Stop is plugged in and fitted correctly.
2. Replace the upper electronics
C01
Console over voltage
1. Check all three I/O cable connections (MCB, bottom of upright, back of
console)
2. Replace I/O cables
3. Replace MCB (Motor Control Board)
C02
Console under voltage
1. Check all three (MCB, bottom of upright, back of console) I/O cable con-
nections
2. Replace I/O cables
3. Replace MCB
C03/C04/C05/C06/C07
Console current/hdw errors
1. Troubleshoot other codes first and restart macine.
2. Replace console
C08
Wrong MCB
1. Replace MCB with correct part for machine
H03
Critical motor current
1. Check that all MCB wiring is secure
2. Replace MCB
H05
Communication lost
1. Check all three I/O cable connections (MCB, bottom of upright, back of
console)
2. Replace I/O cables
3. Seek advanced troubleshooting assistance
H06
Communication issue
1. If issue returns after power off/on seek advanced troubleshooting as-
sistance
H07
Over speed condition
1. If error occurs when machine is powered up or when start button is
pressed, replace MCB
2. If error occurs due to pushing belts beyond motor speed, advise not to
push belts beyond motor speed
3. Seek advanced troubleshooting assistance
H08
No tach detected
1. Check that motor tach I/O cable is connected at both ends
2. Replace motor assembly
H11
Power supply voltage low
1. If error has occurred multiple times replace MCB
H12
Memory error
1. If error has occurred multiple times replace MCB
H13
Hardware failure
1. If error has occurred multiple times replace MCB
H15
Over current
1. Check belt lubrication/tension
2. If heavier user at low speeds set shocks to MIN travel and try shorter
workout at higher speed (over 2.0MPH)
3. If problem has slowly developed over a long period of time and has been
getting worse, replace motor.
ERROR CODES
