Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 9 of 157
4.1
Malfunctions
Faults that are plainly due to incorrect operation or inadequate maintenance may not be dealt with under the guarantee. Appropriate instructions for use and maintenance may be
found in the specified chapters of the instruction manual (IM) and brief description (BD).
Experience shows that, when recording a fault report it is important to establish not only the symptoms observed but also the circumstances in which the fault occurs.
•
Is the problem present all the time, does it occur sporadically or at specific intervals?
•
Were different programmes or detergents being used or tested?
•
Does the problem date back to a specific event (new tableware, change of detergent, ...)?
•
Does the problem affect only tableware in certain areas (only the top or bottom basket, only in the corners, ...)?
The functional test must be carried out in the customer service test programme using the “glass door”.
Fault
Possible cause
Troubleshooting
No display at end of programme
Appliance switches off automatically after
the end of the programme
► The customer settings can be modified to disable the “Auto Power Off” function.
(See Changing customer settings)
► Advise customer:
To save energy, the dishwasher is switched off 1 minute after the programme ends
(factory setting).
Drain check valve is blocked or leaking.
► Check the drain check valve: fill water into the appliance. Pump the water out.
Open the door. The body of the pump is practically empty. The water level in the
body of the pump may not rise.
► Clean the drain check valve.
►
Replacing the drain check valve. (Page 110)
Water is not pumped out, not all pumped
out
The water outlet of the appliance or the
hose/siphon is blocked.
► Check the hoses.
► Clean the hoses.
► Replace the hoses.
The catch of the door lock is in the wrong
position (engaged).
► Firmly press the door closed until the catch corrects itself.
►
Checking the door lock (Page 41)
Faulty appliance installation.
► Make sure that the rear wall of the appliance is not distorted by pressure from
power sockets, hose clips or the like.
► The cabinet door may not touch any other furniture. Remove the obstruction.
►
Checking the door lock. (Page 41)
Door cannot be closed
Door hinges are overstretched. The inner
door is distorted near to the hinges.
► Replace the inner door.
►
Replacing the door hinges (Page 113)
