Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 16 of 157
Fault
Possible cause
Troubleshooting
3-in-1 detergent or bio/eco is detergent not
effective enough
► Advise customer:
Change to a different brand of detergent. We recommend using separate products
(branded detergent, salt, rinse aid )
► Clean the appliance by hand with a cloth
Detergent in the salt container
?
Mini-lab Mat. no. [ 340070]
-
Confirm using the mini-lab.
► Replacing the water-softening system
Not enough detergent
?
Mini-lab Mat. no. [ 340070]
-
Confirm using the mini-lab.
► Advise customer:
Use more detergent or change the detergent
Deposits - starch residues on the utensils.
Wrong programme selected (programme
was too gentle)
► Advise customer:
Select the right programme (see IM, Programme overview)
Washing temperature too low
► Select a programme with a higher washing temperature (see IM, Resolving faults
yourself)
Not enough detergent
► Advise customer:
Use suitable detergent at correct dosage
Utensils were precleaned too vigorously;
sensors therefore decide on a gentler pro-
gramme. Some stubborn soiling cannot be
completely removed.
► Advise customer:
Don’t prewash the utensils; remove only large food remnants; recommended
programme: Eco50°
Deposits - Tea or lipstick residues on the
utensils
Unsuitable detergent
► Advise customer:
Change detergent
Films formed from components of veg-
etables (e.g. cabbage, celery, potatoes,
noodles, ...) or from tap water (e.g. man-
ganese)
?
Machine cleaner Mat. no. [ 311313]
-
Can sometimes be removed with machine cleaner or by mechanical cleaning. Such
deposits are harmless
► Roughly preclean the tableware
Deposits - difficult or impossible to remove
Blue, yellow or brown deposits in the
container or on the doors
Film formed from metallic components.
This is known for silver or aluminium uten-
sils
?
Silver care cartridge
► Advise customer:
Use a silver care cartridge
?
Machine cleaner Mat. no. [ 311313]
-
Can sometimes be removed with machine cleaner or by mechanical cleaning.
Discolouration - iridescent, difficult or
impossible to remove
Blue, yellow or brown discolouration in
the container or on the doors
Films formed from components of veg-
etables (e.g. cabbage, celery, potatoes,
noodles, ...) or from tap water (e.g. man-
ganese)
?
Machine cleaner Mat. no. [ 311313]
?
“Wiener Kalk” Mat. no. [ 311136]
► Advise customer:
Can sometimes be removed with machine cleaner or by mechanical cleaning. Can
usually be removed mechanically with “Wiener Kalk”. Such deposits are harmless
