Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 10 of 157
Fault
Possible cause
Troubleshooting
The screws on the inner door are not fully
screwed in.
► Insert the screws straight and tighten them fully.
Baskets badly loaded
► Check the loading of the baskets. Items of tableware may not protrude from the
basket. Leave the area around the handle of the basket clear.
► Advise customer:
Explain to the customer how to correctly load the tableware (see instruction
manual).
Door lock does not close with enough
force.
► Replace the upper trim.
► Replace the door lock.
Door seal is not correctly mounted or has
slipped.
► Check the position of the door seal and correct it. The sealing lip faces inwards.
Press the seal fully into place.
Feed pipe or riser was installed incorrectly. ► Check that the components are correctly seated.
► Replace defective components.
Additional rinse cycle to clean the water
storage tank. Only applies to appliances
with a water storage tank
► No troubleshooting required.
► Advise customer:
The water storage tank is cleaned automatically every 15-20 washing cycles.
Additional regeneration cycle. Only applies
to appliances with a water-softening sys-
tem.
► No troubleshooting required.
Time leaps in remaining time
Minimal deviations due to various factors
such as loading, soiling, ambient tempera-
ture, ... etc.
► No troubleshooting required.