Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 17 of 157
Fault
Possible cause
Troubleshooting
Film formed from metallic components.
This is known for silver or aluminium uten-
sils
?
Machine cleaner Mat. no. [ 311313]
► Advise customer:
Can sometimes be removed with machine cleaner or by mechanical cleaning.
Washing temperature too low
► Advise customer:
Select a programme with a higher washing temperature
Discolouration - on plastic parts
Utensils were precleaned too vigorously;
sensors therefore decide on a gentler pro-
gramme. Some stubborn soiling cannot be
completely removed.
► Advise customer:
Don’t prewash the utensils; remove only large food remnants. Recommended
programme Eco50°
Too much rinse aid
► Advise customer:
Adjust the quantity of rinse aid to a lower setting (see IM, Rinse aid)
No rinse aid in the appliance or setting too
low
► Advise customer:
Replenish the rinse aid and check the dosage (recommended level 4-5) (see IM,
Rinse aid)
Detergent residue in the final rinse. Deter-
gent dispenser cover is blocked by utensils
(cover does not open fully)
-
The dispenser cover must not be obstructed by utensils. Don’t place utensils or
fragrance dispensers in the DosageAssist unit
► Checking the detergent dispenser function
The drain check valve is not tight
► Checking the tightness of the drain check valve
Streaks on glasses and cutlery
Removable streaks on glasses and
cutlery, glasses have a metallic ap-
pearance
Utensils were precleaned too vigorously;
sensors therefore decide on a gentler pro-
gramme. Some stubborn soiling cannot be
completely removed.
► Advise customer:
Don’t prewash the utensils; remove only large food remnants. Recommended
programme Eco50°
Damage to tableware / insoluble residues
Irreversible
clouding of glass
Glasses not sufficiently dishwasher-proof
(most glasses are only suitable for dish-
washer)
► Advise customer:
Reduce the main reasons for glass corrosion:
- Use dishwasher-proof glasses
- Avoid leaving them in steam for a long time (after the end of the wash cycle)
- Use a lower temperature programme
- Set up the water-softening system as appropriate for the hardness of the water (if
necessary, one level lower, see IM, water-softening system)
- Use a detergent with glass protection component
Cutlery is not sufficiently rust-resistant.
Knife blades are frequently more severely
affected
► Advise customer:
Use rust-resistant cutlery.
Signs of rust on the cutlery
Cutlery infected by rust from rusty objects
(metal lids, damaged baskets, etc.)
► Advise customer:
Do not wash rusty objects