Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 11 of 157
Fault
Possible cause
Troubleshooting
The appliance always starts with the ECO
programme
from FD9205
This is not a fault
-
New software was introduced from FD9205.
► Advise customer:
Under EU Directive 1275/2008 Conformity Index 011, the appliance must always
start with the ECO 50 programme, regardless of which programme was used on
the previous run.
The customer is free to deliberately select another programme before starting the
appliance
In appliances with Capatouch controls this presetting can be switched off. (IM,
chapter Getting to know your appliance)
After carrying out the flash process the
appliance will enter the test programme
The appliance has not carried out a mains
reset after flashing. The appliance is in the
factory test programme.
► Carry out a mains reset.
►
Loading/updating the software. (Page 121)
After the flashing process the symbol “H”
is shown on the display
The appliance has not carried out a mains
reset after flashing. The appliance is in the
factory test programme.
► Carry out a mains reset.
►
Loading/updating the software. (Page 121)
Poor plug connection
► Checking the plug connection
Cable harness defective.
► Replace cable harness.
Mains switch defective.
► Replace mains switch.
Power module defective.
►
Replace the defective power module. (Page 91)
Appliance not functioning / power supply is
available
Current available, but no function
Control module defective.
► Replace the defective control module.
Door sensor is defective
►
Replace the defective door sensor. (Page 146)
Door cannot be closed.
► See fault: Door cannot be closed.
Appliance does not heat up.
► Check the water supply.
► See the fault code table
►
Check the heating pump. (Page 33)
Programme cannot be started or breaks
off
Activation of the Hall sensor is interrupted
when the door moves even slightly. This
interrupts the programme, for example, the
heating switches off part way through (pro-
gramme display “0:01”).
► Advise customer:
The appliance door must be properly closed.
► Arrange the tableware correctly. Check the rear of the container and the cutlery
baskets. The door should not be subjected to any pressure from inside.
sensor salt leck is permanently lit
No salt in the container for regeneration
salt
► Check the level in the salt container.
► Refill with special salt [ 311043]