Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 24 of 157
4.4
Odours
Faults that are plainly due to incorrect operation or inadequate maintenance may not be dealt with under the guarantee. Appropriate instructions for use and maintenance may be
found in the specified chapters of the instruction manual (IM) and brief description (BD).
Experience shows that, when recording a fault report it is important to establish not only the symptoms observed but also the circumstances in which the fault occurs.
•
Is the problem present all the time, does it occur sporadically or at specific intervals?
•
Were different programmes or detergents being used or tested?
•
Does the problem date back to a specific event (new tableware, change of detergent, ...)?
The functional test must be carried out in the customer service test programme using the “glass door”.
Fault
Possible cause
Troubleshooting
Appliance is not or not correctly connected
to a siphon.
► Connect the appliance correctly to the sewer pipe via a siphon.
-
The installation instructions describe the construction of a siphon (using the hose
support).
► Advise customer:
A siphon serves as an odour trap. If an appliance is connected to the sewer pipe
without a siphon this can give rise to unpleasant smells.
Foul smell, like sewage
Washing temperature is always too low.
► Descale the appliance.
?
Descalers [ 460038]
► Advise customer:
If the appliance is continually operated at too low a temperature, residues may be
deposited in the appliance and accumulated dirt may damage it.
We recommend:
- Frequently use programmes with a higher water temperature
- Use a machine cleaner that contains bleach (eliminates deposits)
- Use water-softening additives (powder or tabs)
- Descale the appliance regularly.
