For Assistance
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when full 4G/LTE service is not available, it is recommended that you change the highest
connection speed from 4G to 3G. To do this, swipe left on the start screen, and tap
Settings
>
cSIM
. Switch Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Learn how to make an emergency call.
Important:
Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for
essential communications like medical emergencies.
Before making the call:
n
Switch the phone on.
n
If the phone screen and keys are locked, unlock them.
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Move to a place with adequate signal strength.
1. Press
, and tap
>
.
2. Enter the official emergency number for your present location. Emergency call numbers vary by
location.
3. Tap
call
.
4. Give the necessary info as accurately as possible. Do not end the call until given permission to
do so.
You may also need to do the following:
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Put a SIM card in the phone. If you don’t have a SIM, tap emergency call when you get an error
message about a missing SIM.
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If your phone asks for a PIN code, tap
emergency call
.
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Switch off the restrictions in your phone, such as call restriction, fixed dialing, or closed user
group.
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When you switch your phone on for the first time, you are asked to create your Microsoft
account and set up your phone. To make an emergency call during the account and phone
setup, tap
emergency call
.
Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you
keep your device operational.