For Assistance
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For Assistance
Find helpful tips, info on your account, and details about your phone.
Troubleshooting and Support
When you want to learn more about your phone, or if you're unsure how your phone should work,
there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional
instructions. Tap
Lumia Help+Tips.
www.microsoft.com/mobile/support/
, where you can find:
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Troubleshooting info
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Discussions
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News on apps and downloads
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Software update info
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Further details about features and technologies, and the compatibility of devices and
accessories
Troubleshooting and discussions may not be available in all languages.
.
If your phone doesn’t respond
Try the following:
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Press and hold the power key for about 10 seconds. The phone restarts.
If your phone freezes frequently, update your phone software, or reset your phone. Resetting
restores the factory settings, and erases all your personal content, including apps you've purchased
and downloaded. On the start screen, swipe down from the top of the screen, and tap
ALL
SETTINGS
>
about
>
reset your phone
.
If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repair
options. Before sending your phone for repair, always back up your data, as all personal data in
your phone may be deleted.
Tip:
If you need to identify your phone, to view the unique MEID number of the phone, dial
*#06#
,
or, on the start screen, swipe down from the top of the screen, and tap
ALL SETTINGS
>
about
>
More info
.
Boost Account Info and Help
Find out about managing your account online and on your phone, buying additional minutes for your
plan, and getting help.