BELGACOM Forum Phone 525, User Manual

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Special Calls/Functions 84
Telephoning
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to
another internal call number or, provided that you have the nec-
essary user group authorisation, to another external call number.
Calls can be forwarded either immediately, after a specified period
of time (delay) or if the line is busy. You can configure more than
one call forwarding mode at the same time (
Immediately
,
After
delay
or
Busy
). You can, for example, configure call forwarding
Immediately
for external calls to one call number, and call for-
warding
After delay
for internal calls to a different call number.
During configuration, the system administrator defines an interval
in seconds for
After delay
call forwarding. You can replace this
default with your own individual value when programming
After
delay
call forwarding. If more than one forwarding mode has
been activated,
Immediately
is given priority.
Call forwarding to a voicebox
If Forum Voicemail , the integrated voicemail system, is installed
in the communications system, you can also forward your calls to
a voicebox configured for you.
Selective Call Forwarding
Further, the system administrator can programme call forwarding
where the call number of the caller is analysed (“SCF: Selective
Call Forwarding”). Potentially this could be the reason why specific
calls do not reach you. If you have any questions concerning this
functionality, please consult your system administrator.
Least Cost Routing
Least Cost Routing (LCR) can be evaluated with call forwarding to
external numbers, provided your system administrator has config-
ured LCR and its application in the Forum 500 / Forum 5000 cor-
respondingly. Ask your administrator for the configuration appli-
cable to you.
Hunt group call numbers
During system configuration, the system administrator can config-
ure call forwarding destinations for hunt group call numbers.