Programming the Call Keys
103
Team Functions
Holding and Transferring Calls with a Feature Key
Using the “Hold” function, team members can accept a call that
has been parked by another team member. To use the “Hold”
function, it must be programmed to an unused feature key on the
team members’ telephones.
For information on how to programme the feature keys, please
refer to the chapter entitled
Programming Functions (Features)
starting on page 142.
Programming the Call Keys
The call keys are configured in the
Configurator
on the
Forum 500 / Forum 5000 Web console. For
system telephones
,
you can configure the following:
z
the type of key (trunk key, team key, busy key or direct-call
key),
z
the call number and the text currently assigned to the key,
z
the call signalling mode for this key.
G
You are speaking via a call key, e. g. the trunk
key with the call number 11.
g h
Press the “Hold” feature key to put the call on
hold. Put the handset on the hook.
On the team telephones with the call number 11
programmed on a trunk key or a team key, the
LED for the programmed key flashes. The dis-
play indicates that a call for the call number 11
is put on hold (is parked).
g
Accepting Calls with a Team Key:
Another
team member presses the team key to which
the call number 11 has been assigned.
g
Accepting Calls with a Trunk Key:
Another
team member presses the trunk key to which
the call number 11 has been assigned.
Summary of Contents for Forum Phone 525
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