PRINT SERVER TROUBLESHOOTING GUIDE
Problem
Cause
Solution
powered on, and on line.
Print job sent to a queue to
be serviced by the print
server does not print or does
not print correctly
(continued).
PS-4A, PS-4C, or PS-4E is
configured to service the
queue on more than one
peripheral port.
Check all printers configured
to service the queue and see
if the print job printed on a
different printer.
Print server not configured to
service the queue.
Verify the unit has been
added to the network as a
print server and the print
server has been authorized
to service the selected
queue.
Print data not correctly
formatted for the desired
printer.
Ensure the print job includes
the correct escape codes for
the desired printer. This is
typically done by selecting
the correct printer driver in
your application package,
PRINTDEF, or PRINTCON.
Banner page used when
sending to a non-ASCII
printer.
Specify no banner page
when using NPRINT or
CAPTURE.
Graphics file sent using tabs.
Use the
NT
(no tabs)
parameter when using
CAPTURE or NPRINT.
PS-4C or PS-4E serial ports
not configured to match
serial parameters of the
printer.
Use the BayTech software
utility to configure the serial
parameters of the peripheral
port to match those of the
printer.
Some print jobs pass through
the queues without printing
PS-4A, PS-4C, or PS-4E
peripheral port that does not
have a printer physically
attached to it is configured to
service print queues.
If the "Queue Servers" box in
PCONSOLE contains the
name of a print server port
that does not have a printer
physically attached to it,
delete that port from the list
and reset the unit.
Another print server is
servicing the selected queue.
Either select a different
queue or change the queue
the other print server is
using.
Print jobs sent out a parallel
port on a PS-4A or PS-4E
are missing characters
Slow response time on
attached parallel printer's
Busy line
Increase the Line Delay
option in the "Port
Configuration" menu (see
Section 7.6.5.1
).
Summary of Contents for LASERSHARE PS-MIO
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Page 114: ...108 APPENDIX E MECHANICAL LAYOUTS E 1 PS 4A PS 4C AND PS 4E ...
Page 115: ...E 2 PS MIO ...
Page 116: ...110 E 3 PS 4A SHIELDED TWISTED PAIR JUMPER LOCATION ...
Page 117: ...E 4 PS 4C SHIELDED TWISTED PAIR JUMPER LOCATION ...
Page 118: ...112 E 5 PS 4E SHIELDED TWISTED PAIR JUMPER LOCATION ...
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