Avaya Octel 200, Installation And Maintenance Manual

Page: 434 / 687

8-48
Installation and Maintenance
Volume
Octel 200/300 S.4.1 PB60019 − 01
# Description
128
SUBSEQUENT DIALED FOR ASSISTANCE
Number of times callers pressed after a mailbox
.
0
0
129
INITIAL DIALED EXTENSION OR DIGIT
Number of times a caller initially entered the first digit (1 − 8) for a defined
mailbox or extension in the
USER T
able.
130
SUBSEQUENT DIALED EXTENSION OR DIGIT
Number of times a caller subsequently entered a first digit (1 − 8) mailbox or
extension defined in the
USER T
able.
131
INITIAL PRESSED TO LOGON
Number of times caller initially dialed as a first digit, indicating a request
to logon to a mailbox.
#
#
132
SUBSEQUENT PRESSED TO LOGON
Number of times a caller subsequently pressed after attempting to call
another mailbox.
#
#
133
INITIAL PRESSED FOR QUICK MESSAGE
Number of times was pressed immediately after the system answered.
*
*
134
SUBSEQUENT PRESSED FOR QUICK MESSAGE
Number of times was subsequently pressed after other digits were entered.
*
*
135
CALLER WAS NETWORK
The number of times the source of an incoming call was identified as a
network location.
136
CALLER WAS DID/E&M INTERFACE UNIT.
Number of times the caller was a DID/E&M Trunk Interface call.
137 CALLER WAS TRANSFERRED OUT TO NETWORK
The number of times Protocol 1 or 3 placed an immediate call to accomplish any
network function. Includes calling an extension, checking if a message has been
listened to, logging on, or sending a Quick Message across the network.
138
INITIAL DEFAULT TO INTERCEPT
Number of times a caller listened to the Company Greeting, did nothing and
defaulted to the intercept extension. The call may not actually be transferred
to the intercept extension. For example, the greeting may have played or the
caller may have abandoned. (The difference between peg 48 and peg 138
equals the number of times the Attendant/Intercept Greeting played.)
139
SUBSEQUENT DEFAULT TO INTERCEPT; CALLER MADE TOO MANY ERRORS
Number of times callers were transferred to the intercept extension after
entering too many non-existent extensions. Calls intercepted by DID or E&M
Interface Modules can also default to assistance after leaving a message.
140
INITIAL LEFT MESSAGE AT TONE
Number of callers that left a message at the tone.