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Avaya Octel 200, Installation And Maintenance Manual

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Avaya Octel 200 Installation And Maintenance Manual Download Page 181

Installation

4

−

55

PB60019

−

01

Octel 200/300

S.4.1

4.10 OCTEL 300 RACK MOUNT INSTALLATION

The Octel 300 can be installed in a 19-inch rack. Figure 4-12 illustrates a rack-mount installation.

Figure 4-12 Octel 300 Cabinet Installed in 19-Inch Rack

10 mounting screws

(supplied in Octel

Rack Mount Kit)

8 mounting screws

(supplied by rack manufacturer)

2 rack-mounting brackets,

one each side (supplied in

Octel Rack Mount Kit)

2 support rails

(supplied by rack manufacturer)

OCTEL 300

Summary of Contents for Octel 200

Page 1: ...tion and Maintenance Octel 200 and Octel 300 Message Servers IV Installation and Maintenance Manual S 4 1 March 2001 Avaya Inc Communication Applications Group 1001 Murphy Ranch Road Milpitas CA 95035 7912 USA ...

Page 2: ...lity on acquired knowledge and resources from a variety of sources including but not limited to S Installation documents S System administration documents S Security documents S Hardware software based security tools S Shared information between you and your peers S Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully pr...

Page 3: ...ecessary modifications in order to maintain uninterrupted service If trouble is experienced with the equipment please contact Technical Assistance Center TAC The TAC supports distributors GBS customers and direct field service engineers in the United States of America 408 922 1822 If the trouble is causing harm to the network the telephone company may request that you remove the equipment from the...

Page 4: ...erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Any changes or modifications to this equi...

Page 5: ...dwith internal software not formally accepted by BABT The internal software is not accessible or alterable by the user N O T I C E A There are no user serviceable parts or user controls in the system enclosure N O T I C E A Interconnection directly or by way of other apparatus of Octel 200 ports or Octel 300 ports with ports which do not comply with the requirements of BS6301 may produce hazardous...

Page 6: ...calls and the number of repeat attempts conform to the requirements of the appropriate UK specifications The message server is suitable for connection to a PABX that returns secondary proceed indication through the use of dialing pauses as described above For PABXs that do not return secondary proceed indication the pauses are not used Pay Phones The Octel 200 and the Octel 300 message servers are...

Page 7: ... access code and the rest of the digits must be between 3 5 and 8 seconds Set D character timing in System Parameter 28 D CHARACTER DELAY TIME INFORMATION Table Indices The following INFORMATION Table indices are particular to the requirements for the UK The installation engineer must verify that these indices have the following assignments Number Information Table Index Name Value 15 OFFSITE SPEA...

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Page 9: ...echnologies Corporation or an authorized representative of Lucent Technologies Corporation or the warranty or service agreement could be void In the event that this equipment malfunctions the telecommunications company may request that the equipment be disconnected Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal ...

Page 10: ... de télécommunications peut demander à l utilisateur de débrancher un appareil à la suite de reparations où de modifications effectuées par l utilisateur ou à cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise à terre de la source d énergie électrique les lignes téléphoniques et les canalisations d eau métalliques s il y en a sont racco...

Page 11: ...0 Works with the Phone System 3 1 3 2 Determining Necessary Changes 3 5 3 3 Changes to Central Office Trunking 3 6 3 4 Phone System Configuration 3 8 3 5 Implementing the Octel 200 300 on PBXs without DIL Feature 3 12 Chapter 4 Installation 4 1 Receiving the Equipment 4 1 4 2 Installation Requirements 4 4 4 3 Terminal Communications 4 14 4 4 Octel 200 300 Hardware Installation 4 21 4 5 Octel 200 3...

Page 12: ...ter 6 Maintenance Commands 6 1 Command Summary 6 1 6 2 Diagnostics 6 19 6 3 Application Delays 6 46 6 4 Message Block and Message Purge 6 59 Chapter 7 LOG Commands 7 1 LOG Command 7 1 7 2 Call Processing Trace CPT 7 5 7 3 Call Detail Record Log 7 21 7 4 Namesend Activity Trace Log 7 40 7 5 Moves Adds and Changes Log 7 43 7 6 Server Activity Trace Log 7 50 Appendix A Call Processing Trace Activitie...

Page 13: ...AN Installation and Configuration 11 2 11 3 Testing the LAN 11 7 11 4 Taking the LAN Out of Service 11 11 Appendix A Internet Addressing 11A 1 Appendix B Simple Network Management Protocol SNMP 11B 1 Appendix C Octel Private MIB 11C 1 Chapter 12 Procedures 12 1 Electronic Feature Delivery 12 1 12 2 Floppy Disk Backup Procedures 12 3 12 3 Floppy Disk Restore Procedures 12 22 12 4 Floppy Directory 1...

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Page 15: ...mple Agency Letter for PE Changes 3 7 3 5 Service Provider Letter 3 11 3 6 Directing Incoming Calls to the Octel 200 300 When the PBX Does Not Offer a DIL Feature 3 12 Chapter 4 Installation 4 1 Octel 200 Floor Plan for Installation in the US Canada and Mexico 4 6 4 2 Octel 300 Floor Plan for Installation for the US Canada and Mexico 4 7 4 3 Octel 200 Direct Connect Installation 4 12 4 4 Octel 300...

Page 16: ...er 9 23 9 15 Fax Application Processor Replacement 9 24 9 16 Octel 200 Hard Disk Drive Assembly 9 26 9 17 Octel 300 Hard Disk Drive Assembly 9 26 9 18 Octel 300 Floppy Disk Drive Assembly 9 28 9 19 Octel 200 Power Supply Unit 9 30 9 20 Octel 300 Power Supply Assembly 9 31 9 21 Motherboard Assembly 9 36 9 22 A C Backplane Power Harness Installation for Octel 200 9 41 9 23 D C Backplane Power Harnes...

Page 17: ...nouts for External Modem Connections 4 18 4 6 Power Supply Output Rating and Acceptable Operating Ranges 4 38 4 7 66M4 4W Connector Block Designators 4 49 Chapter 6 Maintenance Commands 6 1 FINDMBOX Messages and Descriptions 6 24 6 2 Abbreviations for Channel Port State 6 35 6 3 Application Delays for Cadence Recognition for Determining Tone On Tone Off 6 54 Chapter 7 LOG Commands 7 1 Trace Activi...

Page 18: ...Octel 200 300 S 4 1 PB60019 01 Chapter 11 LAN Card 11 1 LED Activity on the LAN Card 11 5 11 2 CD and CU for LAN Messages and Descriptions 11 12 ...

Page 19: ...of job functions at various stages of learning about and implementing Octel 200 300 message servers Some volumes educate while others serve as a reference The manual is not designed to be read straight through or used only in reference to a question about Octel 200 300 message servers Instead it offers a structure from which to approach Octel 200 300 message servers a sequence which closely parall...

Page 20: ...lossary for a complete list of terms and definitions used in this manual The Quick Reference Guide QRG appears at the beginning of certain chapters and summarizes commands and key points that are discussed in more detail within the chapter Octel 200 300 screens are represented in the following type face and are surrounded by a gray box SYSTEM SOFTWARE RELEASE S X X X MM DD YY DAY MM DD HH MM SS YY...

Page 21: ...ion Reports Maintenance Commands LOG Commands System Errors and Traffic Pegs Hardware Replacement DTIC Card LAN Card Procedures Standard DTMF Integration Adaptive Integration Enhanced DTMF In band Integration Centrex SMDI SMSI NEC NEAX 2400 Northern Telecom SL 1 AT T ATTIC Integration Definity G3 System 75 Definity G1 System 85 Definity G2 ROLM CBX 9751 Model 30 80 Cortelco Millenium Mitel SX 200 ...

Page 22: ...n n n Procedures n n Volume 5 Integration All Chapters n n n n n Volume 6 Networking All Chapters n n n n n Chapter Description This sections describes Volume 4 Installation and Maintenance For descriptions of the chapters in Volume 5 Integration and Volume 6 Networking refer to the Introduction of those volumes Volume 4 Installation and Maintenance Volume 4 Installation and Maintenance contains i...

Page 23: ...agnostics tests Chapter 7 LOG COMMANDS Explains and lists the LOG commands including LOG Call Processing Trace and Call Detail Record Chapter 8 SYSTEM ERRORS AND TRAFFIC PEGS Explains and lists boot ROM hardware errors and traffic pegs Chapter 9 HARDWARE REPLACEMENT Describes the preventive maintenance requirements the hardware replacement procedures and lists the system components and part number...

Page 24: ...orts n n n n n Troubleshooting Commands n n LOG Commands n n System Errors and Traffic Pegs n n Floppy Backup and Restore n n Feature Description Customizing System Wide Features Mailbox Features Fax Mail Plus Networking Single Digit Menus Incoming Call Restriction Call Queuing OctelForms n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n Multilingual Prompts n n n n LAN Backup an...

Page 25: ...ALL 1 5 Auto Increment USER Table Input Aid 1 6 Adding Mailboxes in Ranges USER Table Input Aid 1 6 1 3 Answering Questions in INSTALL 1 7 1 4 Answering Questions About Other Telephone Systems 1 25 1 5 Exiting Before the INSTALL is Complete 1 27 Restarting INSTALL 1 27 Exiting and Continuing 1 28 Reinstalling an Installed Octel 200 300 1 28 Figure 1 1 Order of Questions and Associated Tables in th...

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Page 27: ...le name D table name M table name L table name Allows you to enter the UPDATE program to list add modify or delete information in various tables during an installation Useful for example when you have forgotten to add a Company Greeting mailbox to the USER Table and you are trying to enter that mailbox into the INFORMATION Table Exit before complete E Saves all information up to this point When IN...

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Page 29: ...te Some questions such as What is the company s name require an answer to be typed rather than selected from a list The program specifies a minimum and maximum number of characters allowed for the response For example the company name can be one to eight characters long The INSTALL program requires a response to each question In some cases you can press Enter without entering data and INSTALL reco...

Page 30: ...ATE program Mailboxes that need to be configured in INSTALL or UPDATE include all company greeting mailboxes intercept mailboxes distribution list pilot numbers extended mailboxes pilot and members flexible menu mailboxes and system users mailboxes with extensions and mailboxes only Enter the COS even if you have not assigned the correct attributes Attributes can be added or deleted in the UPDATE ...

Page 31: ...for Menu 5 Prefix Digits for Menu 6 Prefix Extension Number 7 Rings Before No Answer 8 Msg Wait Rings 9 Times to Retry on Busy 10 Use Alt Transfer Codes 11 Divert Msgs to Mailbox 12 Message Waiting Notification 13 Auto Greeting Activation 14 Offsite Attempt Times 15 Offsite Speak Times 16 Offsite Speak Delay 17 Offsite Prefix Digits 18 Next Mailbox 19 Offsite Dial System Parameter Digits 20 Offsit...

Page 32: ...sword has not been changed enter the maintenance level password set by the manufacturer Caution You should change the manufacturer password to ensure the security of the server Refer to the Configuration volume Understanding Configuration chapter Using Security Procedures and Guidelines section At the prompt enter INSTA or INSTAL Enter The terminal displays the following messages INSTA SYSTEM INST...

Page 33: ... portion of the completed configuration is saved to the hard disk You can continue the INSTALL later from where you left off or you can start over Refer to the Restarting INSTALL section or the Exiting and Continuing section of this chapter Modifying Tables While Using INSTALL While using the INSTALL program you can access the UPDATE program to list add modify or delete information in the configur...

Page 34: ... next line will have no information in it and the next mailbox may be entered The extension number does not need to match the mailbox number to use auto increment If mailbox and extension numbers do not match be sure the extension number is supposed to be incremented as well as the mailbox number If not do not use auto increment This example shows how to enter mailbox information using auto increm...

Page 35: ...ange MOD MM DD YYYY HH MM DATE and TIME set to MON MM DD YYYY HH MM Is this correct Y N empty line N Y All Messages older than this Date will be deleted Are you sure Y N empty line N 1 SYSTEM PARAMETERS Question 1 is a series of questions that modify specific system parameters The information entered is automatically transferred into the SYSTEM PARAMETER Table Question 1 a displays a list of telep...

Page 36: ...FIGURATION DATA DONE Do you wish to RESET TONEDET TABLE to FACTORY DEFAULTS for this PBX If YES ALL current values will be LOST Y N empty line Y Question 1 b Company name b What is the name of the company at which this system is being installed 1 8 characters This name is used for internal reports Up to eight characters can be entered use the entire name or an abbreviation of the name Question 1 c...

Page 37: ...g such as after a power failure the ports can be forwarded to an alternate answering point Enter the code that causes incoming calls to ring at the alternate answering location If NONE is entered all ports remain off hook busy when the message server is loading or reloading The second part of this question asks for the cancel forwarding number which allows a return to the Octel 200 300 when the se...

Page 38: ...sed as DISTRIBUTION LISTS To add users in a range enter as MAILBOX1 MAILBOX2 EXTENSION COS Enter empty line when done 2001 2019 2001 10 NOTE MAILBOXES with first digit 2 are 4 digits long Do you wish to add more users Y N empty line Y N For each user enter a mailbox number extension number and COS separated only by commas If System Parameter 212 USER I D LENGTH is configured enter the user ID numb...

Page 39: ... configured individually Enter the slot number and the type of card to be installed Different cards can be configured within a single Octel 200 300 The EntryWorks ACP card can only be configured in slot 7 for the Octel 200 and in slot 12 for the Octel 300 When the configuration information for a port is the same as the previous port you only need to enter the port extension number followed by Ente...

Page 40: ...GE_S 8 T1 14 DL16UK_C 20 IL12GE_C 26 DL16SNG 3 DL16US 9 MD110 E1 15 DL16NTH 21 IL12US_C 27 DL16OS 4 DL16AU 10 DL16UK_S 16 DL16TOSH 22 EUROISDN 5 DL16GE 11 IL12UK_S 17 DL16TIE 23 PIC_AT T Empty line 0 MOD 9 Should this card be 1 PRIMARY 2 SECONDARY 3 TERTIARY N no sync receiver of the master clock 1 3 N Empty line N 2 Enter information for each PORT Enter as EXTENSION NUMBER connected to each port ...

Page 41: ...h A6 For the Octel 300 most integration cards can be configured in any slot not used for line cards ATTIC integration cards and SIC8 cards cannot go in slot 12 Except for the AT T System 75 Definity G1 and the G3 ATTIC integrations each port can be allocated to only one integration unit Refer to the Integration volume for additional details about the specific integration you are configuring The fa...

Page 42: ...ou are installing a single cabinet message server without remote networking press Enter to skip to question 7 DISTRIBUTION LISTS If the location name does not have a SYSTEM the next question is as follows Does location name have the same PBX type as SELF PBX type Y N empty line N If YES will do CALL PROGRESS DETECTION If the location name does have a SYSTEM enter the protocol to use as follows Ent...

Page 43: ... Digital Networking chapter 6 NET NUMBERING PLAN Enter NUMBERING PLAN information for each NETWORK LOCATION Enter as LOCATION NAME INITIAL DIGITS 1 8 digits NET MAILBOX LENGTH 1 16 NUM OF DIGITS TO STRIP 0 15 NUM OF DIGITS TO STRIP FROM SELF 0 8 Enter empty line when done 7 LISTS Question 7 is used to create System Distribution Lists 7 DISTRIBUTION LISTS Enter the LIST NUMBER 1 16 digits This Numb...

Page 44: ...guration 9 INFORMATION TABLES Enter the INFORMATION TABLE number to be added 1 512 Enter empty line when done 512 Is TABLE 512 for a PORT TRUNK If NO it s for a MAILBOX Y N empty line N Y To COPY an existing INFORMATION TABLE enter the TABLE NUMBER 1 512 empty line NONE Define at least one port and one mailbox INFORMATION Table because a default INFORMATION Table must be entered for every SCHEDULE...

Page 45: ...umber is not entered the manufacturer s recorded generic greeting is used 2 COMPANY GREETING MAILBOX 1 8 digits N NONE empty line NONE Index 3 The following index appears if the Incoming Call Restriction option is installed 3 CALL BLOCKING NUMBER 0 255 0 NONE empty line NONE Indexes 4 and 5 The following indexes appear if Single Digit Menus are used Index 5 is not listed if index 4 is NONE 4 MAX D...

Page 46: ...ONE Indexes 26 and 27 The following indexes are used with Personal Assistance Adaptive Integration and with the DID E M Trunk Interface Module Index 27 is not listed if index 26 is N 26 AUTOTRANSFER TO ASSIST Y N empty line N 27 MSG WITH AUTO TRANSFER Y N empty line N Index 29 The following index appears if the Multilingual Prompts option is installed The languages shown in index 29 depend on curr...

Page 47: ...ailbox is not defined for a mailbox the call defaults to the Intercept Mailbox defined for the port or trunk on which the call came in 1 INTERCEPT MAILBOX If none uses PORT TRUNK info 1 8 digits N NONE empty line NONE Index 3 The following index appears if the Incoming Call Restriction option is installed 3 CALL BLOCKING NUMBER 0 255 0 NONE empty line NONE Indexes 4 and 5 The following indexes app...

Page 48: ...IVERT MSG TO MAILBOX 1 8 digits N NONE empty line NONE 12 MSG WAITING NOTIF Y N empty line Y 13 AUTO GREETING ACTIVATION Y N empty line N Index 14 The following index is only listed if index 12 is Y 14 OFFSITE ATTEMPT TIMES 0 255 empty line NONE Indexes 15 16 and 17 The following indexes are not listed if index 14 is 0 15 OFFSITE SPEAK TIMES 0 8 empty line 3 16 OFFSITE SPEAK DELAY 1 32 seconds emp...

Page 49: ... the maximum length messages can be and the maximum number of messages this mailbox can contain 22 MAXIMUM MSG LENGTH 1 180 minutes empty line 6 minutes 23 MAX NUMBER OF MSGS 1 135 empty line 32 Index 24 Defines whether this mailbox has a Personal Assistant 24 PERSONAL ASSISTANCE Y N empty line N Index 25 The following index appears if Adaptive Integration is installed 25 QUICK GREETING ACTIV Y N ...

Page 50: ...igits of the telephone number for the designated group fax delivery machine 30 GROUP FAX NUMBER 1 32 digits may include 0 9 D DELAY E EXPECT DIAL TONE empty line NONE ADD 32 MAX FAX DELIV ATTEMPTS 0 255 0 USE SYSTEM PARAMETER 209 255 UNLIMITED empty line SYSP 209 ADD Index 31 Enter YES in the following item to provide for offsite pager outcalling to be made only for urgent messages The default is ...

Page 51: ... 1 Enter INFORMATION TABLE number to use 1 512 Enter empty line when done Enter applicable WEEKDAYS as SU MO TU WE TH FR SA HOL Empty line MO TU WE TH FR Enter START time as HOURS 00 23 MINUTES 00 59 Empty line 00 00 Enter STOP time as HOURS 00 23 MINUTES 00 59 Empty line 23 59 TIME PERIOD 2 Enter INFORMATION TABLE number to use 1 512 Enter empty line when done When you are finished entering all t...

Page 52: ... correctly To reload at the prompt enter RESTA 2 Enter After the Octel 200 300 has reloaded it is recommended that you enter the UPDATE program and use the LIST command to review the answers you just entered You might also need to change some of the system parameter values Refer to the Configuration volume System Parameter Table chapter Use the UPDATE program to modify system parameters and to set...

Page 53: ...er the sequence of events for a reconnection to the original caller How do you RE CONNECT to the caller if the EXTENSION doesn t answer May include 0 9 D DELAY E EXPECT DIAL TONE or F FLASH 1 8 chars empty line NONE F This is usually similar to transferring a call For example if FE is entered for a transfer an F flash is probably used for a reconnection Type the digits if any required to complete ...

Page 54: ...ions get assigned to the incoming call group What digits if any should be dialed on all PORTS upon POWER UP May include 0 9 D DELAY E EXPECT DIAL TONE or F FLASH 1 8 chars Empty line E End of telephone system specific questions At this point the INSTALL program continues with question 1 b Company Name Refer to the Answering Questions in INSTALL section ...

Page 55: ...pe E at the colon prompt The following example starting at question 1 c shows how c What is the SYSTEM ID number 1 6 digits 555 d How many Octel 200 300 ports will be used 1 8 empty line 4 E EXITING INSTALL WAIT DONE SYSTEM INSTALLATION SUSPENDED When you want to return to the INSTALL program type INSTA at the prompt as shown below INSTA SYSTEM INSTALLATION DIALOG DAY MM DD HH MM SS YYYY SYSTEM NA...

Page 56: ... NAME ID 000 You have an installation already in progress Do you wish to start over with a NEW INSTALLATION Y N Empty line NO continue installation in progress d How many ports will be used 1 8 empty line 4 Begin entering data where you left off Reinstalling an Installed Octel 200 300 After the Octel 200 300 is installed situations could arise that warrant a reinstallation The PBX has been replace...

Page 57: ...ad any CONFIGURATION tables from the backup configuration diskette Do you wish to PRE LOAD any tables from a previous INSTALL from your DISKETTE Y N empty line N If you answer N none of the database tables are loaded The reinstallation begins with the first INSTALL question Refer to the Answering Questions in INSTALL section If tables should be preloaded enter Y and insert the configuration backup...

Page 58: ...complete 3 SLOTS Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 4 NETWORK ROUTES Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 5 NETWORK LOCATIONS Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 6 NETWORK NUMBERING PLAN Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete 7 DISTRIBUTION LISTS Table PRE LO...

Page 59: ...m a previous INSTALL from your DISKETTE Y N empty line N N Insert desired DISKETTE in drive Press RETURN when ready PRE LOAD ALL configuration tables Y N empty line N N PRE LOAD USERS DISTRIBUTION LIST COS SCHEDULE INFORMATION HOLIDAY DST and names TABLES Y N empty line N Y PRE LOAD NETWORKING TABLES ROUTE LOCATION and ACCESS Y N empty line N N Table PRELOAD COMPLETE Do you wish to set the system ...

Page 60: ...able PRE LOADED from disk UPDATE if necessary when INSTALL is complete 10 SCHEDULE TABLES Table PRE LOADED from disk UPDATE if necessary when INSTALL is complete Continue with the questions as shown in INSTALL until this message appears WARNING FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL INSTALL COMPLETE WAIT DONE SAVE configuration to a DISKETTE Y N empty line N Y DAY MM DD HH MM ...

Page 61: ...ntral Processing Unit CPU 2 9 Power Supply Unit PSU 2 11 Octel 200 300 Motherboard 2 14 Option Control Chip OCC 2 15 Floppy Disk Drive 2 15 Hard Disk Drives 2 16 Works for Serenade Hard Disk 2 17 Subsystem Configurations 2 17 Octel 200 Figures 2 24 Octel 300 Figures 2 29 Figures 2 1 Octel 200 Cabinet Shelf Structure Front View 2 25 2 2 Octel 200 Cabinet Inside Front View 2 26 2 3 Octel 200 Cabinet...

Page 62: ...tel 200 300 S 4 1 PB60019 01 2 HARDWARE Tables 2 1 PSU DC Voltages 2 12 2 2 Motherboard Interconnections 2 15 2 3 Octel 200 300 Subsystems 2 17 2 4 Octel 200 Subsystems 2 22 2 5 Octel 300 Subsystems 2 23 ...

Page 63: ...ollocated Analog Networking 512 24 8 inches 63 0 cm 13 0 inches 33 0 cm 19 5 inches 49 5 cm 100 pounds 45 4 kg maximum depending on configuration 150 cfm Washable installed in door Rear Front locked door Mailboxes Messages Maximum Number Maximum Length Capacity per cabinet Voice Storage Redundant Voice Storage Redundant System Storage Ports Maximum Cabinets per System Classes of Service COS Cabine...

Page 64: ...es 50F or 122F 10C or 50C 50F 10C to 104F 40C 50F 10C to 129F 54C 18F 10C per hour maximum 36F 20C per hour maximum Electrical Requirements 100 240 VAC Auto ranging PSU System Voltage Range Frequency Maximum Power 120 VAC System Voltage Range Frequency Maximum Power 230 VAC System Voltage Range Frequency Maximum Power 48 VDC System Voltage Range Maximum Power Remote Alarm Alarm Relay Closures Rati...

Page 65: ...wire DID type optional 50 pin telco four ports per connector with 4 port LIC eight ports per connector with 8 port LIC twelve ports per connector with 12 port ILC12 and sixteen ports per connector with 16 port DLC16 rear access and sixteen ports per DAC I O panel four port DAC RS 232C auto baud rate select DB25 300 38 400 bps RS 232C 1200 2400 4800 or 9600 bps DB25 Environmental Requirements conti...

Page 66: ...overy 158F 70C manual recovery 6 A 10 A 5 A 15 A Four DC outputs over current protection automatic recovery Power supply shut off Power supply shut off automatic recovery Interfaces continued Internal Modem Works Serial Ports Alarm Relay Routine Maintenance Air Filter Cleaning Fan Inspection System Protection Overtemperature Shutdown Disk Drive Spin Down Power Supply Shutdown Power Supply Unit Pro...

Page 67: ...00 300 S 4 1 PB60019 01 Octel 200 Message Server Specifications Levelers None 1 min mo at 77F 25C 1 year at 77F 25C 10 years at 77F 25C System Adjustments Cabinet Adjustments Internal Adjustments Time of Day Clock Accuracy Battery Hold Time Battery Life ...

Page 68: ...g Networking 512 37 5 inches 95 3 cm 17 5 inches 44 5 cm 19 5 inches 49 5 cm 220 pounds 100 kg maximum depending on configuration 300 cfm Washable installed in door Rear Front locked door 19 inch 48 3 cm optional Mailboxes Messages Maximum Number Maximum Length Capacity per cabinet Voice Storage Redundant Voice Storage Redundant System Storage Ports Maximum Cabinets per System Classes of Service C...

Page 69: ...tures 50F or 122F 10C or 50C 50F 10C to 104F 40C 50F 10C to 129F 54C 18F 10C per hour maximum 36F 20C per hour maximum Electrical Requirements 100 240 VAC Auto ranging PSU System Voltage Range Frequency Maximum Power 120 Vac System Voltage Range Frequency Maximum Power 230 Vac System Voltage Range Frequency Maximum Power 48 Vdc System Voltage Range Maximum Power Remote Alarm Alarm Relay Closures R...

Page 70: ...r with 12 port ILC12 and sixteen ports per connector with 16 port DLC16 rear access and sixteen ports per DAC I O panel four port DAC RS 232C auto baud rate select DB25 300 38 400 bps RS 232C 1200 2400 4800 or 9600 bps DB25 Bell 103 212A and CCITT V 22 CCITT V 22 bis One per cabinet accessible from any telephony port Four RS 232C 2 DB9 2 DB25 ports rear access DB9 rear access Environmental Require...

Page 71: ...t trip manual recovery All six DC outputs automatic recovery All five DC outputs automatic recovery All six DC outputs circuit breaker trip manual recovery All five DC outputs circuit breaker trip manual recovery Circuit breaker trip manual recovery Heat Dissipation 120 230 and 240 VAC PSU 100 240 VAC Auto ranging PSU Routine Maintenance Air Filter Cleaning Fan Inspection System Protection Overtem...

Page 72: ...00 300 S 4 1 PB60019 01 Octel 300 Message Server Specifications Levelers None 1 min mo at 77F 25C 1 year at 77F 25C 10 years at 77F 25C System Adjustments Cabinet Adjustments Internal Adjustments Time of Day Clock Accuracy Battery Hold Time Battery Life ...

Page 73: ...ed Octel 200 300 Controllers The message servers are controlled by two separate cards CPU Central Processing Unit VCU Voice Control Unit A LAN card Local Area Network is required to support the following The LAN card is optional Digital Networking Connection to the Octel Access server LAN Backup Restore TELNET access to system administration functions Octel 200 300 Connectors The following connect...

Page 74: ...ion for the alarm relays Relay controls are connected to the alarm relay port at the back of the cabinet The alarm relays are located on the CPU card Any hardware error closes the minor alarm relay Any alarm call also closes the major alarm relay Refer to the Maintenance Commands chapter Alarm Test section in this volume If power fails both relays close the contacts Both relays remain closed durin...

Page 75: ...efer to the Product Description and Administration volume General Description chapter General Octel 200 300 Sizing and Capacity section for additional information Refer to the Configuration volume Slots Table chapter for information about configuring the slots Slot Number Cards A1 A6 LIC TLC DAC DLC16 ILIC12 DTIC or integration cards A1 A7 Fax card A5 A7 LAN card A7 EntryWorks ACP card A8 VCU A9 C...

Page 76: ...magnetic interference EMI from entering the primary power lines The power line filter is located at the rear of the cabinet The AC system power cord plugs into the power line filter Some chassis disassembly is required to replace the power line filter The voltage rating of the power line filter must agree with the input voltage rating of the Power Supply Unit PSU In 48 VDC message servers the powe...

Page 77: ...C4 Voice disk drives voice storage only Load the system voice and voice disk drives into the slots in the following order B3 B4 C1 C2 C3 then C4 For a single drive message server load the system voice drive in slot B3 For a two drive message server load the system voice drives in slots B3 and B4 For a three drive message server load the system voice drives in slots B3 and B4 and a voice drive in s...

Page 78: ...y of the 30 channels are in use In the Octel 200 LICs can occupy slots A1 through A6 In the Octel 300 LICs can occupy slots A1 through A11 Telemarketing Line Card TLC The TLC has eight ports It differs from the LIC because you can only record on the first port of the TLC located in slot A1 The seven remaining ports in slot A1 are play only ports All other TLC ports in the message server are play o...

Page 79: ...ports up to eight simultaneous fax transactions when both daughterboards are installed Every fax transmission uses a voice port in addition to the fax channel It supports communication with CCITT Group 3 fax machines The fax channels operate at transmission rates up to 9600 baud In the Octel 200 the fax card can occupy slots A1 through A7 The total number of fax channels cannot exceed the number o...

Page 80: ...ion volume AT T Adaptive Integration with ATTIC The APIC is the preferred approach and more recently a QSIG integration based on an E 1 connection to the Lucent Difinity G3 switch is available ROLM Integration Card RIC The ROLM Integration Card RIC is used with Siemens ROLM integrations Refer to the Integration volume Rolm CBX and Rolm 9751 Model 30 and Model 80 Adaptive Integration Northern Telec...

Page 81: ...gration volume Mitel Adaptive Integration Serial Integration Card for the Meridian 1 SIC8 The Serial Integration Card SIC8 was designed for use with Northern Telecom Meridian 1 PBX integrations Refer to the Integration volume Meridian 1 Adaptive Integration Since its introduction the NPIC is the preferred approach Voice Control Unit VCU The VCU manages the system voice and voice disk drives It man...

Page 82: ... relay closure contacts for major and minor alarms on port J3 The Octel 200 does not have port J4 The Octel 300 third and fourth ports J3 and J4 are reserved for future use CPU Port 5 The Octel 300 CPU provides relay closure contacts for major and minor alarms on port J5 Other CPU Components Floppy Disk Controller Controls the floppy disk drive On the Octel 200 the floppy disk drive is located on ...

Page 83: ... 240 VAC autoranging Octel 300 180 260 VAC 220 240 VAC nominal Octel 200 48 VDC unchanged Octel 200 48 VDC unchanged Octel 300 48 VDC unchanged Octel 300 48 VDC unchanged PSU Identification You can identify which PSU is in your Octel 200 300 by the label as listed below Current AC PSU Earlier AC PSU The front label 100 240 VAC PSU The bar code label Part Number Octel 200 only P S Warning Fuse Labe...

Page 84: ... volts Analog circuit power Power Fail The PSU provides the system power fail signal This signal activates if the message server input voltage drops out of operational range The power fail signal interrupts the CPU as a warning of loss of primary power allowing controlled shutdown Octel 200 Power Supply The Octel 200 PSU is located in slot A10 The PSU provides a protective fuse for primary power p...

Page 85: ...center of the shelf A motherboard The 12 volt fan and drive motor power is sensed at the SCSI motherboard B and SCSI motherboard C Each regulated voltage of the PSU includes overvoltage and overcurrent The PSU also includes overtemperature protection In the case of an overtemperature occurrence the circuit breaker opens The message server input voltage is displayed on the power line filter box at ...

Page 86: ... The motherboard interconnects signals from cards installed in slots to respective external circuit connectors For example an LIC installed in slot A1 A7 connects to tip and ring circuits of a telephone network through rear connector P1 P7 in the Octel 200 For the Octel 300 A1 A11 connects to P1 11 System Voice SCSI Bus and Works SCSI Bus The motherboard has signaling for two separate SCSI buses t...

Page 87: ...300 OCC is on the Shelf A motherboard The OCC contains information about the message server configuration the number of voice and fax mailboxes authorized and the Octel 200 300 feature options The OCC must always remain with the message server it was purchased for If the motherboard must be replaced the OCC must be transferred from the old motherboard to the replacement motherboard Refer to the Ha...

Page 88: ...drives The Octel 200 can contain from one to three hard disk drives in slots B2 B3 and B4 The maximum disk storage 513 hours of voice storage The Octel 300 can contain from one to six hard disk drives in slots B3 B4 C1 C2 C3 and C4 The maximum disk storage is 1068 hours of voice storage The first disk drive is always a system voice disk If a second disk is installed it is also a system voice disk ...

Page 89: ...0 Table 2 3 Octel 200 300 Subsystems Subsystem Configurations Part Number Description STORAGE Part numbers with 003 instead of 002 indicate the international version 500 MB Storage Drive Octel 200 32 46 hours Octel 300 25 46 hours International 1GB Storage Drive Octel 200 82 96 hours Octel 300 75 96 hours International 2GB Storage Drive Octel 200 171 185 hours Octel 300 164 185 hours International...

Page 90: ... loopstart telephone line interface card 4 ports authorized 300 6054 017 16 port loopstart telephone line interface card DLC16 0 ports authorized Germany 300 6044 005 4 port two wire loopstart telephone line interface card 4 ports authorized 300 6054 013 16 port loopstart telephone line interface card DLC16 0 ports authorized Netherlands 300 6002 009 300 6032 009 4 port two wire loopstart telephon...

Page 91: ...erates at transmission rates of up to 9600 baud LAN Card 300 6049 001 Used for Digital Networking LAN Backup and Restore Telnet terminal access and connection to the OctelAccess server Interfaces with the Octel 200 300 via a 10BaseT Ethernet interface Works for Serenade ACP card 300 6019 002 Processor for Works for Serenade flow control language Includes host interface and ACP SCSI disk drive cont...

Page 92: ...C 300 6009 001 Digital interface card to the Northern Telecom SL 1 and Meridian 1 PBXs This connection provides Adaptive Integration features Mitel Integration Card MIC 300 6020 001 Digital interface card to the Mitel SX 200 Digital SX 100 SX 200 Analog SX 2000 and SG PBXs Mitel Integration Card MIC International 300 6020 002 Same as 300 6020 001 but used internationally Serial Integration Card fo...

Page 93: ...ard disk drive for storage of Works for Serenade programs and databases Works for Serenade Serial I O Cable 520 6007 001 Cable connecting the EntryWorks ACP board to the Works for Serenade serial I O panel Works for Serenade External Modem SA10194 03 Dedicated external modem for remote access to the Works for Serenade subsystem Works for Serenade Modem Cable SA10187 01 Cable between the Works for ...

Page 94: ...ges The floppy disk drive is part of the PSU AC to DC Power Supply Conversion Kit 740 6543 001 Converts the AC power supply to a DC power supply contains the PSU the DC inlet box and the DC backplane harness Works for Serenade Serial I O Panel 740 6037 002 Rear mount RS 232C connector panel DC Inlet Box 740 6537 002 Inlet box for DC powered systems Fan Power Harness 530 6501 001 Electrical connect...

Page 95: ...supply contains the PSU the DC inlet box and the DC backplane harness DAC Power Supply Assembly 740 6050 001 Provides 48 VDC to DAC I O panel Fan Tray Assembly 740 6002 001 System cooling fans Fan Tray Power Harness 530 6001 001 Electrical connection from the power supply to the fans that cool the server 120 240 VAC Filter to Backplane Harness 530 6009 001 Electrical connection from the power filt...

Page 96: ...0 300 S 4 1 PB60019 01 Octel 200 Figures This section contains the following views of the Octel 200 cabinet Octel 200 Cabinet Shelf Structure Front View Octel 200 Cabinet Inside Front View Octel 200 Cabinet Rear View Octel 200 Cabinet Inside Rear View ...

Page 97: ...rive Power Switch System Fuse Works for Serenade Disk Drive System Voice Disk Drives Voice Disk Drive VCU Slot CPU Slot Card Slots A1 to A7 A1 A6 LIC TLC DAC or integration card A1 A7 FAX card A5 A7 LAN card A7 EntryWorks ACP card Reload Button 100 240VAC PSU Figure 2 1 Octel 200 Cabinet Shelf Structure Front View ...

Page 98: ...01 Octel 200 Front Door Disk Drive Assembly VCU Slot A8 System Terminal Port SP1 Connector CPU Slot A9 ON OFF Switch Power Supply Floppy Drive Unit Reload Button Floppy Disk Drive Floppy Signal Cable Card Slot Card Slot Fuse Figure 2 2 Octel 200 Cabinet Inside Front View ...

Page 99: ...2 Alarm Port J3 I O Panel Visual Mailbox Connector J4 System Terminal Port J1 J1 J2 J3 J4 Power Cord P1 P2 P3 P4 P5 P6 P7 Earth Ground Connection Point Tapped Mounting Holes to secure Works for Serenade Serial I O Panel and DAC Panel f f Figure 2 3 Octel 200 Cabinet Rear View ...

Page 100: ... Installation and Maintenance Volume Octel 200 300 S 4 1 PB60019 01 Octel 200 System Terminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector Figure 2 4 Octel 200 Cabinet Inside Rear View ...

Page 101: ...60019 01 Octel 300 Figures This section contains the following views of the Octel 300 cabinet Octel 300 Cabinet Shelf Structure Front View Octel 300 Cabinet Inside Front View Octel 300 Cabinet Rear View Octel 300 Cabinet Inside Rear View ...

Page 102: ...oppy Disk Drive Power Switch Works for Serenade Disk Drive Four Voice Disk Drives System Voice Disk Drives Fan Tray VCU Slot CPU Slot Card Slots A1 to A12 A1 A11 LIC TLC DAC or Integration card A1 A12 FAX card A10 A12 LAN card A12 EntryWorks ACP Reload Button 100 240VAC PSU Figure 2 5 Octel 300 Cabinet Shelf Structure Front View ...

Page 103: ...Front Door Card Slot Card Slot Hard Disk Drive Assembly VCU Slot A13 Power Supply Unit Fan Tray System Terminal Port SP1 Connector CPU Slot A14 Floppy Signal Cable ON OFF Switch Floppy Disk Drive Reload Button Figure 2 6 Octel 300 Cabinet Inside Front View ...

Page 104: ...henol connectors Power Receptacle Power Cord Alarm Port J5 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 System Terminal Port Rear Connection J1 Reserved RS 232C Connectors J3 and J4 Earth Ground Connection Point J6 Visual Mailbox Connector J6 Cable Tiedown Points Tapped Mounting Holes for securing Serial I O panel and DAC panel Figure 2 7 Octel 300 Cabinet Rear View ...

Page 105: ...Terminal Port Cable Main Power Harness Power Line Filter Main Disk Drive Power Harness Main Motherboard shelf A Fan Tray Power Harness SCSI Bus Jumper Cable Disk Drive Motherboard shelf B Disk Drive Motherboard shelf C Figure 2 8 Octel 300 Cabinet Inside Rear View ...

Page 106: ......

Page 107: ...ion 3 9 Ordering Phone System Changes 3 10 3 5 Implementing the Octel 200 300 on PBXs without DIL Feature 3 12 Upgrade the PBX to a Feature Package Offering the DIL Feature 3 13 Use DID Numbers 3 13 Place the Console in Night Mode 3 13 Figures 3 1 Octel 200 300 Connection to Phone System 3 1 3 2 Octel 200 300 E 1 Digital Link 3 2 3 3 All Incoming Lines Directed to the Octel 200 300 3 4 3 4 Incomin...

Page 108: ......

Page 109: ...d to send call record information and to handle message waiting indication commands Finally a second data only channel is used to provide synchronization In CCS integrations the message server ports are no longer on the extension side of the PBX Instead the message server itself appears to the switch network as a transient PBX When a call reaches the message server directly or in a forwarded condi...

Page 110: ...ne PBX extension A 25 pair cable connects the Octel 200 300 line card to the PBX extension A PBX extension connected to a Octel 200 300 port is referred to as a port extension In order for the Octel 200 300 to extend calls correctly each port extension must be configured in the PBX to receive calls place them on hold initiate transfer and reconnect calls An Octel 200 300 port is in use during the ...

Page 111: ...rwarded If the call originated in the same PE or PBX the directory number or extension number of the calling party is also sent to the message server The condition or reason the call was forwarded to the message server as well as the port or member of the hunt group the call is being sent to is included in the call record Message waiting indication may be turned ON or OFF over RS 232C connections ...

Page 112: ...BX does not provide the information needed to support integration with the message server The PBX may send only the digits associated with a forwarded extension using DTMF tones The message server in that environment cannot detect that the call was forwarded To prevent the message server from acting on the received digits by trying to call the extension again ports are configured in CX mode The Oc...

Page 113: ...ption volume Implementation chapter for a list of questions to ask during the survey Use the results of the survey and the type of application to determine the necessary changes Schedule and track these changes using the checklist found in the Installation chapter Testing the Installation and Telephone Changes section For convenience Public Exchange PE trunk changes are separate from PBX changes T...

Page 114: ...y trunks to direct to the Octel 200 300 remember each trunk is occupied from the time the call is placed until the caller hangs up As a result the Octel 200 300 can answer incoming calls from more trunks than it has ports Determine how many trunks to direct to the Octel 200 300 by using PBX traffic data and the traffic engineering tables The tables are designed to help decide how to use the Octel ...

Page 115: ...rder connection and disconnection of telephone company provided services and equipment We hereby acknowledge that the Octel 200 300 supplier may obligate us for installation and other charges that may appear on our telephone bill This authorization does not preclude our ability to act on our own behalf as necessary Please contact contact name of the Octel 200 300 supplier at address phone number a...

Page 116: ...ort extensions If configuring ports for outcalling to network locations off site message notification or off site alarm calls make sure the port extensions are not restricted from making calls to the required locations e g toll restriction System speed dial commonly can override toll restriction For security reasons it may be desirable to toll restrict the Octel 200 300 ports to local calls and ha...

Page 117: ...ives a second call notification of the second call is given by a tone that indicates a call is waiting The busy extension may ignore the tone or place the first call on hold to answer the second The notification tone is only heard by the called person and the caller hears ringing instead of a busy tone Remove any system call forwarding for call coverage to a number other than the message server pi...

Page 118: ...t the PBX provider order changes from the PBX vendor on behalf of the customer Provide a Service Provider Letter Figure 3 6 to the PBX vendor indicating the changes needed to the PBX for the Octel 200 300 and schedule the changes If possible try to use that PBX s terminology when requesting these changes You may also want to provide them with information from the appropriate section of Volume V an...

Page 119: ...t of trunks needs to be directed via the name of DIL feature of the manufacturer name PBX to the hunt group pilot number Cut over of these trunks to the Octel 200 300 is scheduled to begin time am pm on date Any programming of the name of the DIL feautre must be ready by then Thank you for your cooperation If you have any questions please feel free to call me at phone number and extension Sincerel...

Page 120: ... alternatives for directing trunks to the Octel 200 300 ports for answer Upgrade the PBX to a feature package offering the DIL feature Use DID numbers Place the console in night mode Not all these alternatives may be feasible for a given situation The following discusses each in detail Figure 3 7 Directing Incoming Calls to the Octel 200 300 When the PBX Does Not Offer a DIL Feature Main XXXX Alte...

Page 121: ...ctel 200 300 can answer a DID number However 800 service or main company numbers cannot be answered this way Due to the cost of installing DID this may only be attractive to companies that already have DID Place the Console in Night Mode If the PBX does not have the DIL feature placing the console in night mode usually can be used to direct all incoming trunks to a certain extension such as the Oc...

Page 122: ......

Page 123: ...inal and the Octel 200 300 4 14 Connecting the Local Terminal Setting the Baud Rate 4 16 Connections Between an External Modem and the Octel 200 300 4 16 Connecting to the Internal Modem 4 17 Connecting to a Remote Message Server Using Telnet 4 18 4 4 Octel 200 300 Hardware Installation 4 21 Starting Up the Message Server 4 21 Powering Up 4 21 Measuring d c Voltages 4 21 4 5 Octel 200 300 Software...

Page 124: ...ards for Northern Telecom NPIC 4 44 12 Port International Line Interface Card 4 45 DTIC Pin Assignment 4 46 Northern Telecom SL 1 Integration Card 4 47 AT T Integration Card ATTIC 4 48 Serial Integration Card for the Meridian 1 SIC8 4 49 APIC Integration Card 4 50 SIC8 I O Panel Pinouts 4 51 Direct Access Card DAC 4 52 Direct Access Card I O Panel DP EXT Connector 4 53 Direct Access Card I O Panel...

Page 125: ...to Terminal Equipment DTE 4 15 4 7 Octel 200 300 to External Modem Pinouts 4 17 4 8 Typical Octel 200 300 Connections 4 26 4 9 Connector Block 4 28 4 10 Example of Server to Block Connections 4 29 4 11 50 Pin Male Telco Connector Pinouts 4 41 4 12 Octel 300 Cabinet Installed in 19 Inch Rack 4 55 Tables 4 1 Input Circuit Current at Nominal Operating Line Voltage 4 5 4 2 Input Power Requirements 4 9...

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Page 127: ...ed or the carton has external damage notify the carrier immediately and submit a damage report to the carrier and to Avaya In the event of equipment damage negotiate claims directly with the carrier Unpacking the Cabinet Do not take the server off the shipping pallet unless the unpacking is being done at the installation site Caution Make sure that you have at least two people to remove the server...

Page 128: ...ated and secured with locking ejectors b All captive fasteners on the disk drive power supply and fan assemblies must be secured to the cabinet with a flat blade screwdriver 2 Remove cabinet front door by opening the door and pulling it straight up until it is free of the two hinges 3 Remove the front pallet section and place the server on the shipping pallet This must be performed by two people 4...

Page 129: ...e input power ready Is it the same as the input power required for the Octel 200 300 Is the installation location ready Are the telephone extensions ready to be hooked up Move the Octel 200 300 server in the vertical upright position on the shipping pallet Be careful and always remember that the Octel 200 300 is delicate electronic equipment ...

Page 130: ... Note written for the specific PBX involved Site Requirements Install the Octel 200 300 in a dust free location Keep the Octel 200 300 separate from other equipment that might produce heat generate strong magnetic fields or produce vibration If space and environment permit install the Octel 200 300 in the telephone equipment room Place the cabinet to permit front access and ventilation on all side...

Page 131: ...ed Input Current p g q y Range Octel 200 Octel 300 120 VAC 230 VAC Octel 200 240 VAC Octel 300 100 240 VAC Autoranging 48 VAC 50 60 Hz 50 60 Hz 50 60 Hz 50 60 Hz DC 6 A 3 A 6 A 10 A 10 A 6 A 6 A 15 A In the United States the 120 Vac wall sockets are rated at 10 amperes and use a NEMA 5 15P plug rated for 15 amperes A standard AC branch circuit rated at 15 amperes that complies with the normal Unit...

Page 132: ... Mexico 120 VAC 240 VAC Country Specific NEMA 5 15P NEMA 6 15P Country specific USA USA International 48 VDC Permanently wired NOMINAL VOLTAGE PLUG TYPE Service Access Rear access for system cabling Front access for service of field Side access not required Acceptable Environment Equipment room Office environment Maximum Heat Dissipation 1706 BTU hr ...

Page 133: ...Rear access for system cabling AIR EXHAUST AIR EXHAUST Front access for service of field Side access not required Acceptable Environment Equipment room Office environment Maximum Heat Dissipation 3412 BTU hr TOP VIEW 120 VAC 240 VAC Country Specific NEMA 5 15P NEMA 6 15P Country specific USA USA International 48 VDC Permanently wired NOMINAL VOLTAGE PLUG TYPE ...

Page 134: ...able 4 1 for the input circuit current capacity needed to supply a dedicated circuit Use the following guidelines for calculating the Octel 200 300 input power requirements If the Octel 200 300 is powered by an AC uninterruptible power supply UPS or a 48 Vdc source the input power requirement should be calculated to ensure that the correct capacity power source is chosen The power requirements dep...

Page 135: ...inet 150 W Two 4 port line cards 20 W One integration card 10 W Two voice system disk drives 50 W Total input power 230 W Total volt ampere rating 1 5 x 230 345 VA Round the total input power value and the total volt ampere rating up to the next multiple of 50 producing the values to be used to select a suitable power source Total continuous input power requirement is 250 watts and 350 VA Isolatio...

Page 136: ... UL approved insulated stranded wire can be obtained preassembled Six forked crimp on terminals with upturned ends for the wire size and a 10 screw Conduit strain relief to fit a 1 10 inch diameter hole in the sheet metal Installation Procedure Perform the following steps to install the message server with a 48 Vdc power supply 1 Place the Octel 200 300 near the 48 Vdc power source 2 Turn OFF the ...

Page 137: ... 4 11 PB60019 01 Octel 200 300 S 4 1 Figure 4 3 Octel 200 Direct Connect Installation Terminal Block Negative Lead Positive Lead Cover Plate Conduit Strain Relief 1 2 inch Diameter Conduit DC Inlet Box Ground Lead ...

Page 138: ...aintenance Volume Octel 200 300 S 4 1 PB60019 01 Figure 4 4 Octel 300 Direct Connect Installation DC Filter Assembly Positive Lead Negative Lead Cover Terminal Block Ground Lead Conduit Strain Relief 1 2 inch Diameter Conduit ...

Page 139: ...nect to a breakout adapter that provides standard modular connectors A terminal used for software installation and update must be available at the customer site During installation use an RS 232C cable to connect the terminal to the Octel 200 300 This terminal can be connected to the SP1 connector located in the front of the cabinet or to J1 in the rear of the cabinet If the terminal is to be perm...

Page 140: ...e midst of a non interactive command such as running a List Trace or running a report This could take several minutes to complete Terminal Installation The maximum recommended distance between the terminal and the Octel 200 300 is no more than 50 feet which is the length of a standard RS 232C cable The Octel 200 300 uses even parity 7 data bits 1 stop bit and XON XOFF protocol Connect the terminal...

Page 141: ...nd 2 TX 3 RX 4 RTS 5 CTS 7 Signal Ground 8 DCD 20 DTR Octel 200 300 DCE To Terminal DTE For correct operation DTR pin 20 must be asserted TRUE by the terminal RTS pin 4 must be asserted TRUE by the terminal when the terminal is able to accept data or pin 4 must be left open If the terminal teleprinter equipment has pins 1 and 7 connected together intermittent problems with the Octel 200 300 might ...

Page 142: ...ATION DONE Refer to the Octel 200 300 Hardware Installation section in this chapter for an illustration of the boot up screen 4 When you see the Port Initialization Done prompt press Enter to display the password prompt 5 When the password prompt displays enter the password and press Enter Default passwords for new servers are created by the manufacturer For the report administrative and maintenan...

Page 143: ...h the connection is lost when the message server is restarted Cable the modem to either the front or rear system terminal port Test that the modem is correctly configured If you have a problem or question connecting your modem call technical support Caution Incorrect connection of the external modem can result in unauthorized access Verify that the cabling and modem are installed correctly and tha...

Page 144: ...t to the internal modem through the modem access mailbox 1 Call the Octel 200 300 2 When the company greeting plays enter the mailbox number of the modem access mailbox 3 Enter the security code as previously described 4 After the high pitched tone enter the code to connect to the modem ATD The code can vary depending on the interface and modem manufacturer If you do not hear a high pitched tone r...

Page 145: ... Telnet the phrase Telnet Enabled appears in the system header SYSTEM SOFTWARE RELEASE S X X X MM DD YY Copyright c YYYY Lucent Technologies All Rights Reserved DAY MM DD 10 37 03 YYYY NAME ID 1212 S N 123456 PBX 49 Modem enabled Telnet enabled Last Logon 10 17 18 37 RemoteName Password Log On To log on from a local message server to a remote message server using Telnet at the prompt enter TELNET ...

Page 146: ...ssage server name up to six characters displays before the prompt or dot prompt When you are connected via Telnet and are in UPDATE mode you can control the screen scroll by using CNTL S to stop scrolling and CNTL Q to start again These controls have no effect when used on output generated by a command at the prompt To exit a Telnet session at the prompt enter QUIT ...

Page 147: ...nformation about setting the baud rate Wait for the operating system to load and the diagnostic selftest to finish If the tests were completed successfully the Octel 200 300 displays INITIALIZING PORTS PORT INITIALIZATION DONE Proceed to the software installation Powering Up Connect the Octel 200 300 power cord to the dedicated power circuit and turn the power switch to ON The LEDs on each circuit...

Page 148: ...ng OCC PASSED Testing WDT PASSED Testing Control Bus Interface PASSED Testing COMPLETED Booting from SCSI file XBOOT IM Image loaded Loading Image from Hard Disk Loading file VMS1_3 IM Loading file VMS2_3 IM Loading file VMS3_3 IM Image loaded SYSTEM SOFTWARE RELEASE S X X X xx xx xx Copyright c YYYY Lucent Technologies All Rights Reserved DAY 11 08 08 44 58 YYYY ID S N 000000 PBX 00 Modem enabled...

Page 149: ...eplace the power supply Table 4 6 Power Supply Output Rating and Acceptable Operating Ranges Test Point Nominal Voltage Acceptable Operating Range Vdc 8 7 6 5 4 3 2 1 Ground 5 VC 5 VC 12 VM 12 V 12 V 5 V Ground 4 50 to 5 50 4 50 to 5 50 11 40 to 12 60 10 80 to 13 20 10 80 to 13 20 4 75 to 5 25 Reset after Power Up When you reset the message server using either the Power Up procedure or the CPU res...

Page 150: ...directly to the Octel 200 300 via RS 232C cable Building the Message Server Database System parameters and customer provided information are entered in the message server memory through a terminal and a two part configuration program Use the INSTALL program to enter information for new installations use the UPDATE program for verification and to change the configuration database This section is an...

Page 151: ...tion forms and verify that the data is correct If correct exit from the program by typing E If any of the data is incorrect follow the instructions in the Configuration volume to change the database When changes are made in the configuration database always save the information to the backup disk when you exit the UPDATE program Answer Y when the Octel 200 300 asks whether you want to save the con...

Page 152: ...nector block or equivalent for ease of installation and fault isolation as shown in Figure 4 8 Figure 4 8 Typical Octel 200 300 Connections 66M4 4W 66M Cross connect wire Bridge clips 25 pair cable PBX extensions terminate here PBX Octel 200 300 Verifying the Equipment The following equipment is required for installation of the Octel 200 300 PBX extensions associated with the Octel 200 300 to be t...

Page 153: ...n Connector Blocks Figure 4 9 shows the connector block used to add wiring for the Octel 200 300 The block is supplied in the installation kit The connector block has 50 separate punchdown contacts in each column with each column wired to an amphenol connector at the side of the block Column A is wired to jack 1 column B to jack 2 etc Mount the block to the backboard in the location that you have ...

Page 154: ...e faults quickly it is recommended that the slots be connected in numerical order allowing for known or anticipated expansion Also make sure that the slot and port numbers can be translated to extension numbers that are meaningful to the servicing technician Figure 4 10 is an example of a 16 port message server that requires one connector block and four 25 pair cables From the rear of the cabinet ...

Page 155: ...ual wiring cross connections from the 66M4 4W connector block to the 66M block or equivalent can be made in any manner consistent with good telephony practices Follow these two guidelines when punching down wires to ensure correct installation Do not touch the pins on the connector block with your fingers or with dirty tools The pins could oxidize and open after a few months Tip is always above ri...

Page 156: ...Disconnect the 25 pair cables from the back of the Octel 200 300 2 Connect the modular adapter to the 25 pair cable associated with slot one 3 Connect a touch tone single line telephone to the first jack position of the adapter 4 Go off hook Is dial tone present YES Continue for all extensions and cables for each slot configured in the message server Proceed to the test in the next section NO Dete...

Page 157: ...e USER Table Test for Calls to the Intercept Extension Attendant Verify that each extension can transfer a call to the intercept extension attendant as follows 1 Connect telephone B to the modular adapter position associated with port 1 of the Octel 200 300 2 From telephone A call the extension number associated with telephone B 3 Answer telephone B and perform a hookswitch flash or press the tran...

Page 158: ...n the USER Table the Octel 200 300 does not offer to take a message YES Press 9 9 then hang up NO Determine the cause and correct the problem before continuing 6 Repeat the test for each Octel 200 300 port Test for Calls to a Busy Extension Verify that the Octel 200 300 properly handles a call directed to a busy extension 1 From telephone A call the extension associated with port 1 2 Did the Octel...

Page 159: ...connected remotely one of the ports shows the modem as MOD 3 From telephone A enter the extension number or access code associated with the Octel 200 300 hunt group 4 Does the Octel 200 300 answer correctly If not determine the cause and correct the problem before continuing 5 From the terminal enter PS The port status should show the port in WFD wait for digits state when an incoming call is answ...

Page 160: ...00 should respond showing that each port is forwarded until all ports have been forwarded 6 Enter PS to verify that all ports are in the FWD forwarded state 7 From telephone A enter the hunt group extension number or access code 8 Is the call forwarded to the correct position as specified in the call forwarding string System Parameter 45 SYSTEM RELOAD FORWARD STRING YES Continue NO Determine the c...

Page 161: ...ctel 200 300 say Tick tick tick Connecting and transfer the incoming trunk to telephone C YES Continue NO Determine the cause and correct the problem before continuing 11 From the terminal enter the PS command and verify that the port state is IDL 12 Busy out the port that answered 13 Repeat the procedure from step 3 for all ports until all ports are busied out Verify that calls can be placed thro...

Page 162: ...o nothing let the Octel 200 300 time out and transfer the call to the attendant do not enter any digits 4 Did you reach the attendant YES Continue for all ports NO Determine the cause and correct the problem before continuing 5 Repeat the procedure except press 0 instead of waiting for a timeout 6 From telephone A call out and back in on a trunk dedicated to the hunt group When the Octel 200 300 a...

Page 163: ...ITING NOTIFICATION must be set to Y 7 Does the Octel 200 300 call the extension associated with telephone C YES Continue NO Determine the cause and correct the problem before continuing 8 Answer telephone C The Octel 200 300 should respond with Extension XXX has X messages Ready or Extension XXX has X messages Please enter your security code 9 Enter the security code if asked and press 5 to Listen...

Page 164: ...e date the installation task is to be completed in the Scheduled column Enter the final completion date in the Completed column Installation Task See Chapter Person Responsible Scheduled Completed Receiving the Equipment Inspect for damage Installation Carton Server AC DC cables secure Printed circuit cards Reshipping procedures Pre installation Environment Installation Dust free Y N Away from lar...

Page 165: ...ort extensions Forwarding Off site calls no call restriction Remove call waiting features Permitted to transfer hold reconnect Overflow for RNA busy Hunt Group 1 Hunt Group 2 Hunt Group 3 Hardware Installation Communicating with the message server Octel 200 300 installation Configuration installation Connecting the PBX to the Octel 200 300 Installation Testing Installation Tools and equipment Thre...

Page 166: ... Fail safe busy operation 9 Fail safe RNA operation 10 Trunk to the Octel 200 300 operation 11 Verifying trunks to Octel 200 300 12 Octel 200 300 to intercept extension 13 Message waiting Trunks Quantity to the Octel 200 300 Dedicate to hunt group s Preparing The Phone System Group 1 Group 2 Group 3 No extension restriction if applicable Trunk to trunk capability Y N Trunk queuing Y N incoming onl...

Page 167: ... the following Line interface card LIC4 LIC8 DLC16 and ILC12 Digital trunk interface card DTIC Telemarketing line card TLC ROLM integration card RIC Northern Telecom SL 1 integration card SLIC AT T integration card ATTIC Mitel integration card MIC Serial integration card for the Meridian 1 SIC8 AT T PBX integration card APIC Northern Telecom PBX integration card NPIC Direct access card DAC Direct ...

Page 168: ...RIC and the Mitel integration card MIC as they appear on the rear 50 pin telco connector If an LIC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it uses connector P2 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 27 3 28 4 RING2 29 TIP2 5 30 6 31 7 RING3 32 TIP3 8 33 9 34 10 RING4 35 TIP4 11 36 12 37 13 38 14 39 15 40 16 ...

Page 169: ...rear 50 pin telco connector If an LIC or TLC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it uses connector P2 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 27 3 28 4 RING2 29 TIP2 5 30 6 31 7 RING3 32 TIP3 8 33 9 34 10 RING4 35 TIP4 11 36 12 37 13 RING5 38 TIP5 14 39 15 40 16 RING6 41 TIP6 17 42 18 43 19 RING7 44 TIP7 ...

Page 170: ...BX integration card NPIC as they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 RING2 27 TIP2 3 RING3 28 TIP3 4 RING4 29 TIP4 5 RING5 30 TIP5 6 RING6 31 TIP6 7 RING7 32 TIP7 8 RING8 33 TIP8 9 RING9 34 TIP9 10 RING10 35 TIP10 11 RING11 36 TIP11 12 RING12 37 TIP12 13 RING13 38 TIP13 14 RING14 39 TIP14 15 RING15 40 TIP15 16 RING...

Page 171: ...they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 RING2 27 TIP2 3 RING3 28 TIP3 4 RING4 29 TIP4 5 RING5 30 TIP5 6 RING6 31 TIP6 7 RING7 32 TIP7 8 RING8 33 TIP8 9 RING9 34 TIP9 10 RING10 35 TIP10 11 RING11 36 TIP11 12 RING12 37 TIP12 13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 46 22 47 23 48 24 49 25 50 ...

Page 172: ...igital Trunk Interface Card DTIC as they appear on the rear 50 pin telco connector 50 Pin Number Signal Function 50 Pin Number Signal Function 1 TXRING 26 TXTIP 2 27 3 28 4 TXRING 29 TXRING 5 30 6 31 7 RXRING 32 RXTIP 8 33 9 34 10 RXRING 35 RXRING 11 36 12 37 13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 46 22 47 23 48 24 49 25 50 ...

Page 173: ...If a SLIC card is installed in slot A9 it uses 50 pin telco connector P9 if it is installed in slot A10 it uses connector P10 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 AVDR1 26 AVDT1 2 SIGR1 27 SIGT1 3 28 4 AVDR2 29 AVDT2 5 SIGR2 30 SIGT2 6 31 7 AVDR3 32 AVDT3 8 SIGR3 33 SIGT3 9 34 10 AVDR4 35 AVDT4 11 SIGR4 36 SIGT4 12 37 13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 ...

Page 174: ...ctor If an ATTIC card is installed in slot A9 it uses 50 pin telco connector P9 if it is installed in slot A10 it uses connector P10 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 26 2 TXR1 27 TXT1 3 PXR1 28 PXT1 4 29 5 TXR2 30 TXT2 6 PXR2 31 PXT2 7 32 8 TXR3 33 TXT3 9 PXR3 34 PXT3 10 35 11 TXR4 36 TXT4 12 PXR4 37 PXT4 13 38 14 39 15 40 16 41 17 42 18 43 19 44 20 45 21 46 22 47 ...

Page 175: ... O 18 27 RXD3 I O 19 3 RXD1 I O 1 28 RTS3 I O 2 4 RTS1 I O 37 29 CTS3 I O 38 5 CTS1 I O 20 30 DSR3 I O 21 6 DSR1 I O 3 31 DCD3 I O 4 7 DCD1 I O 39 32 DTR3 I O 40 8 DTR1 I O 22 33 GND I O 23 9 GND I O 5 34 TXD4 I O 6 10 TXD2 I O 41 35 RXD4 I O 42 11 RXD2 I O 24 36 RTS4 I O 25 12 RTS2 I O 7 37 CTS4 I O 8 13 CTS2 I O 43 38 DSR4 I O 44 14 DSR2 I O 26 39 DCD4 I O 27 15 DCD2 I O 9 40 DTR4 I O 10 16 DTR2...

Page 176: ...er Signal Function 1 TX RING 1 26 TX TIP 1 2 PX RING 1 27 PX TIP 1 3 TX RING 2 28 TX TIP 2 4 PX RING 2 29 PX TIP 2 5 TX RING 3 30 TX TIP 3 6 PX RING 3 31 PX TIP 3 7 TX RING 4 32 TX TIP 4 8 PX RING 4 33 PX TIP 4 9 TX RING 5 34 TX TIP 5 10 PX RING 5 35 PX TIP 5 11 TX RING 6 36 TX TIP 6 12 PX RING 6 37 PX TIP 6 13 TX RING 7 38 TX TIP 7 14 PX RING 7 39 PX TIP 7 15 TX RING 8 40 TX TIP 8 16 PX RING 8 41...

Page 177: ...the SIC8 I O panel for port 1 DB 26 connector 50 Pin Number Signal Function I O Line 1 GND 2 TXD1 LI O 18 3 RXD1 LI O 1 4 RTS1 LI O 37 5 CTS1 LI O 20 6 DSR1 LI O 3 7 GND 8 DCD1 LI O 39 9 GND 10 N C 11 N C 12 N C 13 N C 14 N C 15 N C 16 N C 17 N C 18 N C 19 N C 20 DTR1 LI O 22 21 N C 22 N C 23 N C 24 N C 25 N C ...

Page 178: ...or If a DAC is installed in slot A1 it uses 50 pin telco connector P1 if it is installed in slot A2 it uses connector P2 etc 50 Pin Number Signal Function 50 Pin Number Signal Function 1 RING1 26 TIP1 2 27 3 28 4 RING2 29 TIP2 5 30 6 48V1 31 GND1 7 RING3 32 TIP3 8 33 9 34 10 RING4 35 TIP4 11 36 12 48V2 37 GND2 13 38 14 39 15 40 16 41 17 42 18 48V3 43 GND3 19 44 20 45 21 46 22 47 23 48 24 48V4 49 G...

Page 179: ... 1TIP1 2 1RING2 27 1TIP2 3 1RING3 28 1TIP3 4 1RING4 29 1TIP4 5 2RING1 30 2TIP1 6 2RING2 31 2TIP2 7 2RING3 32 2TIP3 8 2RING4 33 2TIP4 9 3RING1 34 3TIP1 10 3RING2 35 3TIP2 11 3RING3 36 3TIP3 12 3RING4 37 3TIP4 13 4RING1 38 4TIP1 14 4RING2 39 4TIP2 15 4RING3 40 4TIP3 16 4RING4 41 4TIP4 17 42 18 43 19 44 20 45 21 46 22 47 23 48 24 49 25 50 Direct Access Card I O Panel Power Connector The following pin...

Page 180: ... Pin 2 7 Relay B Pin 2 8 LINK 9 GND Relay A is the major alarm relay Relay B is the minor alarm relay A relay is open when there is no alarm When a relay is closed it indicates an alarm condition With power removed from the cabinet both Relay A and Relay B are in the closed position normally closed indicating an alarm condition Pins 3 and 8 are linked together to provide a loop You can use this as...

Page 181: ...ck Figure 4 12 illustrates a rack mount installation Figure 4 12 Octel 300 Cabinet Installed in 19 Inch Rack 10 mounting screws supplied in Octel Rack Mount Kit 8 mounting screws supplied by rack manufacturer 2 rack mounting brackets one each side supplied in Octel Rack Mount Kit 2 support rails supplied by rack manufacturer OCTEL 300 ...

Page 182: ...t and tools are required Quantity Description 1 Octel 300 message server 1 Rack mount kit Part 740 6036 001 Includes two mounting brackets and 10 mounting screws 1 19 inch rack 2 Support rails rated for at least 220 pounds 8 Rack mounting screws 8 Speed nuts if required 1 Phillips screwdriver Installation Use the following steps to install the Octel 300 in a rack 1 Open and remove the front door o...

Page 183: ...tical rack perform the following steps 1 Open and remove the front door of the cabinet 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Make sure that the Octel 300 is turned OFF 4 Remove the power supply unit fan tray and all disk drives to reduce the weight of the cabinet and to protect the disk drives from damage Refer to the Hardware Replacement chapter fo...

Page 184: ......

Page 185: ...al Network Traffic Report 5 20 Connections 5 21 Message Delivery 5 22 Network Scheduled 5 22 Other Digital Network Information 5 22 5 5 User Message Statistics 5 23 Messaging Statistics 5 24 5 6 User Calling Statistics 5 25 Call Processing Statistics 5 25 5 7 Disk Usage Report 5 27 Total System Message Storage 5 28 Total of Minutes 5 28 Storage Capacity Based on Message Type 5 28 5 8 Port Statisti...

Page 186: ...ains to incoming calls subsequent actions progress of calls and mailbox information 1 D Lists the Digital Network Performance Report Network Traffic 2 For collocated and networked message servers Information pertains to route statistics message delivery network access totals and feature use 2 D Lists the Network Traffic Report for digital information only User Message Statistics 3 Includes current...

Page 187: ...logon time and access time User Status Detail 8 Shows status information on mailbox access and time durations associated with individual mailbox usage Integration Calling Statistics 9 Shows information about the type of non integrated or integrated calls a mailbox receives System Performance by COS 10 Provides call and message statistics for ports trunks by COS ...

Page 188: ...accessed at any time through the system s administration terminal The Octel 200 300 offers reports that provide both system wide and mailbox statistics Information is collected and stored for ten reports 1 System Performance Digital Network Performance 2 Network Traffic 3 User Message Statistics 4 User Calling Statistics 5 Disk Usage 6 Port Statistics 7 Mailbox Usage 8 User Status Detail 9 Integra...

Page 189: ...e Port Statistics Integration Calling Statistics System Performance by COS For a report showing the attributes associated with the COS Table CSTAT Table SCHEDULE Table and all INFORMATION Tables defined in the SCHEDULE Table refer to the Configuration volume COS chapter How to Configure the COS Table section for the LIST PROFILE command This chapter describes all reports except the DID E M Trunk I...

Page 190: ...e report at the prompt enter L R 1 D Enter If you only enter 1 for the System Performance report the report does not include any statistics from digital network traffic The digital networking System Performance report only prints if you enter 1 D If you only enter 2 for the Network Traffic report the report includes all networking information Enter 2 D to get information only about digital network...

Page 191: ...lboxes in the 2000 and 300 series are used 2000 lists first The following screen shows an example of the system response when an invalid digit sequence is entered NO MATCH FOUND OCCMP_ Clearing a Report To clear reports at the prompt enter CLEAR REPORT or C R C R After this command is entered following prompt displays 1 SYSTEM PERFORMANCE IN TRAFFIC PEGS AND PORT STATISTICS 2 NETWORK TRAFFIC 3 USE...

Page 192: ...Performance by COS report Digital Network Performance Report Port Statistics When option 3 User Calling and Message Statistics is chosen the following reports are cleared User Message Statistics User Calling Statistics Mailbox Usage Integration Calling Statistics The Disk Usage and User Status Detail reports cannot be cleared They always reflect current information ...

Page 193: ...ails the number of calls to busy and not answered extensions calls to attendant intercept positions and messages left under various conditions Individual call and message statistics are displayed in the User reports The System Performance report is based upon the Traffic Peg Count Table Refer to the System Errors and Traffic Peg chapter for traffic peg details Clearing the System Performance repor...

Page 194: ...3 TO MAKE A QUICK MESSAGE 4 TRANSFERRED CALL TO NETWORK 111 PROGRESS OF CALLS TO EXTENSIONS ANSWERED 459 RING NO ANSWER 104 BUSY 153 GREETING PLAYED NO CALL 784 VACANT NUMBER 24 TOTAL TO EXTENSIONS 1524 NUMBER OF TIMES USERS LOGGED ON 1249 NUMBER OF USER MAILBOXES 30 NUMBER OF NON VOICE MAILBOXES 10 NUMBER OF PORTS CONFIGURED 4 ALL PORTS BUSY SECONDS 0 MESSAGE SUMMARY MESSAGES CREATED AFTER BUSY O...

Page 195: ...hat has generated a call record pegs under Caller s Initial Action Dialed Extension or Digits The call record is considered the initial action taken This category can include Number of times callers dialed a defined first digit from 0 to 8 0 applies for message servers configured with mailboxes that start with 0XX Number of times callers were sent directly to Next Mailbox without dialing Number of...

Page 196: ...led invalid first digit Caller disconnected detected hang up events or from DID Interface Caller has not taken initial action at the time the report is being generated With Adaptive Integration Direct internal call into the Octel 200 300 where caller accessed Quick Greeting Activation Numbers within the Other category may fluctuate as new calls come in and as current callers make an initial action...

Page 197: ... MOMENTARY DISCONNECT is set to YES Calls intercepted by DID or E M Interface Modules that defaulted to assistance whether or not a message was left Number of live calls across a Protocol 1 or 3 network connection that were sent to assistance Autotransfer to personal assistance Number of times callers pressed 0 and were transferred to attendant intercept position or Personal Assistant Number of ti...

Page 198: ...FIFO queue extension Number of DID calls that intercepted on busy Number of PBX integration calls that forwarded on busy This applies to PBXs that provide information on why the call forwarded Number of times a personal mailbox greeting was played and no call was placed normal greeting operation Also included in this category are calls to unavailable extensions and calls to extensions that forward...

Page 199: ...em statistics Personal greetings and names are not included for individual mailboxes in the User Messaging report they are included in the System Summary report A description of the Message Summary fields follows Messages Created Messages may be created by callers responding to prompts or by mailbox owners using messaging features The following summarizes both types Number of messages left after c...

Page 200: ...currently used Maximum minutes of message storage that is authorized This number is derived from the total of all voice hours on non COD drives and authorized hours on COD drives Maximum minutes of message storage that the message server can record This number is derived from the total of all voice hours on non COD drives and equipped hours on the COD drives The approximate minutes equipped will n...

Page 201: ...te at the end of the report NOTE Arithmetic Overflow If fields are overflowing it is an indication that the report should be listed and cleared at more frequent intervals based on the traffic on the digital network An example of a Digital Network Performance Report is shown below An explanation of the fields follows DIGITAL NETWORK PERFORMANCE REPORT FOR XXXXX FROM MM DD 00 19 A M YYYY TO MM DD 05...

Page 202: ... Networking Channel Usage Total number of digital networking channels available on the message server 4 for Octel 200 models and 16 for Octel 300 models or Octel 200 models with Feature Bit SW 40056 Time in hours minutes and seconds that one half or more of the digital networking channels were busy Time in hours minutes and seconds that three quarters or more of the digital networking channels wer...

Page 203: ...to this location Rejected Number of times that attempts by another location to connect to this location were rejected Got Busy Number of times that attempts by another location to connect to this location were rejected because all LAN channels were busy at this location LAN Availability The percentage of time the LAN was up and running based on the total message server up time This field overflows...

Page 204: ...t information for digital networking enter 2 D The Digital Networking example is described after the analog example NETWORK TRAFFIC REPORT FOR XXXXX FROM MM DD HH SS A M YYYY TO MM DD HH MM P M YYYY TO LOCATION NAME ROUTE CHOICE 1 TODL02 CALLS TRIED 0 ROUTE BUSY 0 ROUTE FAIL 0 LINEQUAL FAIL 0 DATA SUCCESS 0 MSG MIN DAY 0 MSG MIN NIGHT 0 MESSAGE DELIVERY CALLS CALLS MSGS SENT SENT DISK FAXES FAXES ...

Page 205: ...server Message Delivery Message delivery calls attempted Message delivery calls that failed to transfer at least one message May be due to no answer more than 3 4 of the ports busy or line quality problems A second attempt is made at a later time Messages that failed in the process of being sent May be due to the line being dropped The Octel 200 300 automatically retries at a later time This is an...

Page 206: ...ames Only At Night is set to YES each field in the second Network Scheduled section shows the number of ASCII Names and Spoken Names retrieved within a window Refer to Volume VI Chapter 13 for information on how to establish a Network Schedule Names Directory The Names Directory section applies to OctelNet and digital networking Number of times delivery of the ASCII name from the remote node faile...

Page 207: ... location using the automated attendant Quick Messages left at this location through the network Mailbox logged onto at this location through the network Immediate call feature used to call an extension at this location through the network Digital Network Traffic Report To display digital information only when selecting the report number enter 2 DIGITAL or 2 D If you enter 2 for the Network Traffi...

Page 208: ...0 0 0 Connections Digital network connections for each location Number of times that a request for an open connection was made to the remote system Number of times that the open connection request did not result in a connection grant Number of times that the connection was dropped after it had been established A connection is considered dropped if the originating end lost the connection without ha...

Page 209: ...eve Names Only At Night is set to YES each field in the second Network Scheduled section shows the number of ASCII Names and Spoken Names retrieved within a window Refer to Volume VI Chapter 13 for information on how to establish a Network Schedule Other Digital Network Information Two other kinds of digital network information are provided Number of times that this message server requested this l...

Page 210: ...ch mailbox Additional user statistics are provided in the User Calling Statistics report The User Message Statistics report uses the same tables as the User Calling Statistics and User Status Detail reports When one of these reports is cleared the tables are cleared for all three reports Example of a User Messaging report MESSAGING STATISTICS MM DD HH MM P M YYYY PAGE 1 CURRENT MESSAGES MESSAGES L...

Page 211: ...t Messages Numbers are given for Total number of messages currently stored Average seconds per message based on the total seconds and total number Total seconds of current messages stored Date of the oldest message stored Messages Left After Total number of messages left after the caller encountered any of these conditions Extension called was busy Extension called did not answer Personal greeting...

Page 212: ...hree reports The User Calling Statistics report should be reviewed in conjunction with the Integration Calling Statistics report whenever the message server is adaptively integrated with the PBX Example of a User Calling Statistics report CALL PROCESSING STATISTICS MM DD HH MM P M YYYY PAGE 1 INCOMING CALLS SUBSEQ CALLS CALLS DATE MAILBOX TOTAL ANSWD NOANS BUSY GREET TOTAL ATTEN EXTNS ABAND CLEAR ...

Page 213: ...d message server refer to the Integration Calling Statistics Report section for the call count status Subsequent Calls Shows information about what a caller did after the initial call to a mailbox extension was not answered Total number of subsequent calls Number of times the caller entered 0 after entering an extension or mailbox Number of times caller entered another mailbox or extension Number ...

Page 214: ...ET NAMES STORAGE NON NON NON NON CAPACITY USED REDN REDN REDN REDN REDN REDN REDN REDN DISK 1 1985 32 7 0 0 1 0 0 0 1 3 0 0 30 0 0 0 0 3 DISK 2 1985 32 3 0 0 0 9 0 0 1 6 0 0 29 4 0 0 0 2 DISK 3 2777 48 2 0 0 1 4 0 0 2 1 1 7 42 5 0 0 0 4 DISK 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DISK 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DISK 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 TOTAL 6747 39 0 0 0 1 1 0 0 ...

Page 215: ...e that would be available if no voice messages names greetings or messages are stored This number is derived from the total of all voice hours on non COD drives and equipped hours on the COD drives The number of minutes purchased This number is not the same as the total equipped minutes if the message server has not been restarted since new COD hours were purchased or more hours have been purchase...

Page 216: ...SER STATUS DETAIL 9 INTEGRATION CALLING STATISTICS 10 SYSTEM PERFORMANCE BY COS This report contains information for each port configured in the SLOTS Table There are three sections of this report Individual Port Statistics Port Group Statistics All Port Statistics Port statistics are included for fax calls An example of a Port Statistics report follows The report refers to the fax channels as FAX...

Page 217: ...LLS 0 NUMBER OF INCOMING FAXES 0 NUMBER OF OUTGOING FAXES 0 NUMBER OF PORTS SIMULTANEOUSLY BUSY 1 PORT FOR 10 SECONDS COS 150 VOICE PORTS FAX PORTS 16 17 18 19 NUMBER OF INCOMING CALLS 0 NUMBER OF OUTGOING CALLS 0 NUMBER OF INCOMING FAXES 0 NUMBER OF OUTGOING FAXES 0 NUMBER OF PORTS SIMULTANEOUSLY BUSY 1 PORT FOR 0 SECONDS ALL PORT STATISTICS TOTAL NUMBER OF INCOMING CALLS 0 TOTAL NUMBER OF OUTGOI...

Page 218: ... The number of seconds fax channel corresponding to the FAX port was allocated The number of seconds the VOC port was out of service because selftest failed Selftest fails when an error occurs during diagnostics causing the port to be taken out of service Port Group Statistics Information in this section is grouped by COS For each COS used in the SLOTS Table there is a listing of each port by numb...

Page 219: ...e period of time shown in the header of the report The number of seconds that no outcall was placed because there were too many busy ports in the group of ports defined to allow outcall Refer to the Configuration volume Slots Table chapter for a definition of too busy Total number of seconds a FAX port was not available for fax delivery outcall The number of VOC ports that are busy at the same tim...

Page 220: ... 9 or hanging up Access Time Access time is the amount of time a caller listens to a greeting and or leaves a message The accumulated time is added to that mailbox s access time after the greeting plays or a message is left This is an example of a Mailbox Usage report MAILBOX USAGE SUMMARY MM DD HH MM P M YYYY Page 1 LOGON ACCESS MAILBOX EXTENSION TIME MIN TIME MIN 468 468 22 2 469 469 24 6 470 47...

Page 221: ...ON Greeting Length mmm ss Last Logon mm dd Oldest Message mm dd hh mm Newest Message mm dd hh mm Total Current Messages up to 135 Total Message Duration mmm ss An example of the User Status Detail report follows USER STATUS DETAIL REPORT MM DD HH MM P M YYYY Page 1 NAME GREETING LAST MESSAGES MAILBOX REC ON LENGTH LOG ON OLDEST NEWEST TOTAL DUR 549 N N 0 07 6 26 10 03 6 04 11 18 6 26 10 03 8 1 23 ...

Page 222: ...LL ABAND CLEAR Incoming Calls The Integration Calling Statistics report provides the following information for calls directed to the listed mailbox In the report the Total and the Answered fields follow the Mailbox field and the Calls Abandoned and the Date Cleared fields follow the Non Integrated and the Integrated fields Total number of calls placed by the Octel 200 300 to the mailbox Number of ...

Page 223: ...D calls which were intercepted immediately Calls to Personal Assistance resulting in RNA or busy Integrated Fields Number of calls not answered Includes PBX integration calls that forward on the ring no answer condition Number of calls placed to a busy extension Includes PBX integration calls that forward on the busy condition Number of integrated calls forwarded on the All Forward condition This ...

Page 224: ...erformance by COS report SYSTEM PERFORMANCE BY COS FOR XXXXX FROM MM DD HH MM A M YYYY TO MM DD HH MM P M YYYY PORT TRUNK COS XXX CALLER S INITIAL ACTION DIALED EXTENSION OR DIGITS 6 INTEGRATION RNA FORWARD 0 BUSY FORWARD 0 ALL FORWARD 0 DEFAULTED TO ASSISTANCE 0 DIALED 0 FOR ASSISTANCE 0 PRESSED TO LOG ON 44 TO MAKE A QUICK MESSAGE 0 CALLER WAS A NETWORK UNIT 0 CALLER WAS A DID E M UNIT 0 OTHER 0...

Page 225: ...ntercept position Number of times callers pressed 0 and were transferred to attendant or intercept position Number of times callers left a message as an initial action This also includes instances where Next Mailbox gives the caller a greeting and takes a message without the caller entering any digits Number of times callers pressed to enter a mailbox includes successful and unsuccessful logons Nu...

Page 226: ...rrect value Subsequent Actions After completing their initial action i e the caller left a message at the tone another action is taken Subsequent actions are described below This can include Number of times callers dialed a defined first digit from 1 8 Number of times callers went to Next Mailbox Number of times callers dialed an extension or digit to stay in queue Number of times callers dialed e...

Page 227: ...t position or Personal Assistant Number of times callers left a message after busy no answer greeting Number of times callers pressed to enter a mailbox includes successful and unsuccessful logons Number of times callers pressed to make a Quick Message DIALED FOR ASSISTANCE 0 LEFT A MESSAGE AT THE TONE PRESSED TO LOG ON PRESSED TO MAKE A QUICK MESSAGE ...

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Page 229: ...ppy Disk Drive Diagnostics 6 31 Hard Disk Drive Diagnostics DEX 6 32 Disk Information Status L DMAP 6 33 Line Interface Card Diagnostics 6 34 Update Integration 6 36 Port Status 6 37 Alarm Test 6 39 System Forwarding 6 42 System Initialization 6 42 System Status 6 43 List Features 6 43 6 3 Application Delays 6 46 How Tones Are Recognized 6 46 How To Modify Application Delays 6 48 Modifiable Applic...

Page 230: ...1 6 2 Sequence Used by the Octel 200 300 To Screen Calls 6 47 6 3 Ring No Answer Tone Timing Failure 6 50 Tables 6 1 FINDMBOX Messages and Descriptions 6 27 6 2 Abbreviations for Channel Port State 6 37 6 3 Application Delays for Cadence Recognition for Determining Tone On Tone Off 6 56 ...

Page 231: ...he features the number of ports mailboxes and storage hours the system is equipped with List Hardware Error Table L H Lists the Hardware Error Table Message Status L HE x Lists the status of a message x message number Integration Board L INT x y Lists the current state of the integration board the diagnostic status and the status of the links and the pegs Not used for DPNSS integration x slot numb...

Page 232: ... ANALOG NETWORKING chapter for details Traffic Peg Count Table L P Lists the pegs Personal Distribution List L PDL Lists the number of personal distribution list PDL sectors currently used Port Configuration L PO x Displays information about a port x port number Report Types L R Prints a menu of the report types Report Number L R x Lists the report number specified without printing the menu x repo...

Page 233: ... lowest level echo test from the LAN at the local end to the destination cabinet x slot number in which the LAN card is installed y IP address of device to which text Ethernet packet is sent LAN Status T DNET For Digital Networking to get a quick indication of the general health of the configuration and hardware at the local and remote cabinets SNMP Manager System T SNMP Tests the mechanism for an...

Page 234: ...sk controller Integration Card TE INT x y Tells the integration card to run its link selftest Used only for systems with integration cards x slot number y unit number LIC TE L 1 Checks tone generation and detection circuitry TE L 2 Ring through test Use only when no traffic TE L 4 x Test if loop current is present on a specific port x port number TE L 5 x Tone reflection test on one port x port nu...

Page 235: ... service x slot number y unit number CD x LAN For Digital Networking removes the LAN card from service x LAN card slot number CDFAX Removes the fax channel from service CDGWL f Removes the OctelAccess server link gateway from service f Forces the OctelAccess Server link to shutdown immediately without waiting for in progress requests or sessions to finish optional CDINTG Removes the integration un...

Page 236: ...e server in off line mode removing ports fax cards and integration units from service and disables digital and analog networking Does not physically restart or reload the server or disable the LAN You must use the STARTUP command to bring the server back online Startup STARTUP Brings message server back online removing port forwarding enabling fax cards integration units analog and digital network...

Page 237: ... message purge if it is in progress regardless of whether it was initiated automatically or by the APURGE command Asks for confirmation before cancelling message purge Message Block MBLOCK x y Blocks a message from being played It prevents a mailbox holder from starting to play or replay the message after it is blocked x message header number y indicates that the message is to be blocked Message P...

Page 238: ... Mailbox Location FINDMBOX Searches for a mailbox in the local USER Table local Network Name Table and in the Uniform numbering Plan Domain The command then prints a status message of the results of each search Back up and Restore FLOPPY Backs up and restores greetings names scripted and sequential messages and personal distribution list names Also used to load system prompts OctelAccess GWLSTAT R...

Page 239: ...tus LCSTAT For Digital Networking displays the status of LAN channels The status of all LAN channels a specific LAN channel or a range can be specified Call Detail Record Call Processing and Moves Adds Changes Trace LOG x y Collects detailed information about specific events for these activities Call Processing Trace Call Detail Record log Moves Adds and Changes log and Server Activity Trace log x...

Page 240: ... Sets the password x password level y new password There are three password levels Each password may be a maximum of eight alphanumeric characters 0 9 and A Z All alpha characters must be in capital letters Patch PAT x Used to implement fixes to the message server software using the patch command Refer to this chapter for detailed information x the following Status status and info for all current ...

Page 241: ...ile APIC or NPIC SDBUG xx 1 FF yy xx is the slot number and yy is either 7F to turn on debug or 00 to turn off All other integrations SDBG xx yy zz xx is the slot number yy is the unit number 11 is the link number and zz is either 7F to turn on debug or 00 to turn off Network Time TIME Displays the current system date and time Used only at the prompt Integration Cards UPINTG Restarts integration c...

Page 242: ......

Page 243: ...Error Table or Traffic Peg Count Table features and mailbox information A space is always required between the L for LIST and the letter following At the prompt enter L name Enter Command Basic Definition L CCM LIST CCM Displays the current message server utilization for the Client Controlled Message pool CCM Used for OctelAccess application development L C LIST CLERR Used for OctelAccess troubles...

Page 244: ...WORK FAILURES Lists the Network Failure Table which contains Protocol 2 Protocol 4 and Protocol 5 and digital network errors Table entries identify the date and time and the system port on which each error occurred Additional information about each error type is reported in the DATA1 DATA4 columns Refer to the Networking volume Remote Analog Networking and Digital Networking chapters L P LIST PEG ...

Page 245: ...of ON commands in the trip listed Total number of OFF commands in the trip listed Current round trip start time Number of ON commands Number of OFF commands L T LIST TRACE Prints a menu for type of trace to list as follows 1 All Activities 2 Mailbox Activity 3 Port Activity 4 Location Activity 5 Message Activity 6 Integration Activity 7 APlink Activity L VM LIST VISUAL MAILBOX USERS Lists the tota...

Page 246: ...TEGRATION Clears the integration pegs where x is the slot number and y is the unit number C P CLEAR PEG Clears the Traffic Peg Count Table and the System Performance report C NF CLEAR NETWORK FAILURES Clears the Network Failure Table which contains Protocol 2 Protocol 4 Protocol 5 and digital network errors C R CLEAR REPORT Gives a menu as follows for the type of report to clear 1 SYSTEM PERFORMAN...

Page 247: ...where the test Ethernet packet is sent TE A TEST ALARM Tests the alarm call out feature Places a call to the number specified in the SYSTEM PARAMETER Table System Parameter 31 TE C 1 x y TEST CHANNEL 1 Use either the TE C 1 command or the CD command to forward ports Refer to the System Service Mode Commands Courtesy Up Courtesy Down section In the command x is the port number or first port in a ra...

Page 248: ...S integration T DNET TEST DNET Use this command for Digital Networking to get a quick indication of the general health of the configuration and hardware at the local and remote cabinets TE X x y z TEST FAX Perform a loopback test on the specified fax channels to verify that the fax modems can send and receive fax data and to test the TDM bus connection Fax modem data is sent across the Octel 200 3...

Page 249: ...ing or reloading the server Like Courtesy Down Shutdown removes ports fax cards and integration units from service and disables digital and analog networking However unlike Courtesy Down Shutdown does not disable the LAN Use the Startup command after a LAN Backup or Restore to bring the message server back online removing port forwarding enabling fax cards integration units and analog and digital ...

Page 250: ...r CD LAN COURTESY DOWN LAN Removes the LAN from service Use the CD x command where x is the LAN card slot number CD x y z COURTESY DOWN Port or Ports When you use the CD command to specify ports the Octel 200 300 forwards the ports specified If no port is specified the Octel 200 300 tries to forward all ports If a port is successfully forwarded it is left in a forwarded FWD state If a port fails t...

Page 251: ...n and Startup Commands The following system service mode commands are required before restoring prompts and system configuration files and are recommended for all LAN Restore procedures Use these commands for backup procedures when information being backed up could change as the procedure runs Command Basic Definition SHUTDOWN Puts the message server in an off line mode removing ports fax cards an...

Page 252: ... y Cancels message purge if it is in process regardless of whether it was initiated automatically or by the APURGE command Asks for confirmation before canceling message purge x is the slot number and y is the unit number DCSTAT x For Digital Networking this command displays the status of the digital networking channels You can specify the status of all digital networking channels a specific chann...

Page 253: ...gram you must enter a maintenance level password before the INSTALL program begins ISTAT x y Gives the current status of an integration unit where x is the slot number and y is the unit number L DMAP Provides information about each drive in the system including the logical and physical state of the disk the vendor the physical and logical size of the disk and the disk key for example non COD or CO...

Page 254: ...his option has been removed SPEAK THOUSAND WHEN YEAR IS 1XXX Modify this option to YES causes the server to speak the year without the first digit quantity For example 1997 is spoken as Thousand nine hundred ninety seven S3 0 this option has been removed SPEAK SPECIAL PHRASE WHEN YEAR IS X100 Modify this option to YES if the last two digits for years ending in even hundreds should not be spoken Fo...

Page 255: ...r a mailbox that contains the message mailbox number if specified the digits for the mailbox the message is to be deleted from MOD EM D MODEM DISABLE Use this command to block access to the Octel 200 300 through the internal modem When the modem is disabled if a logon is attempted by pressing a caller receives the error message That command is not allowed 5 MOD EM E MODEM ENABLE Restores access to...

Page 256: ...program It also allows you to use the LIST and CLEAR commands for the Hardware Error Table Traffic Peg Count Table and all reports A default password ADMIN is set by the manufacturer REPORT This level allows you to use the LIST and CLEAR commands for the Hardware Error Table Traffic Peg Count Table and all reports and the DEV command for DID E M reports A default password REPORT is set by the manu...

Page 257: ...llows VCU VCU Module VCC VCU software LAN LAN Module LNC LAN software PCA APIC Line Card DLC DLC16 Line Card DPN DTIC DPNSS Line Card E1 DTIC Ericsson Line Card ISD DTIC Euro ISDN Line Card FAX 4 and 8 port FAX Card ILC ILIC12 12 Port Line Card MIC Mitel Line Integration Card PCN NPIC Line Integration Card R96 RIC 9006I Line Integration Card SIC SIC8 Integration Card LC4 4 Port Analog Line Card LC...

Page 258: ...ically applied to both PATCH REMOVE xxx card MEMORY DISK ALL Removes a patch from a specified target The patch code data is replaced with the pre patch code data specified in the patch file If no target is specified the system requests one If ALL is specified the patches are removed from both memory and disk If the command PAT REM ALL is used all patches on the system are removed from all cards PA...

Page 259: ...l office was detected VACANT EXT Solid dial tone from the PBX or central office was detected FLASH The Octel 200 300 performed a hook switch NO DIAL TONE The Octel 200 300 did not receive a PBX or central office dial tone EXPECT DIAL TONE The Octel 200 300 is configured to expect a PBX or central office dial tone IN x x is the incoming digit entered by the caller DIAL x x is the digits being sent ...

Page 260: ...Displays the current message server date and time To change the date and time use UPDATE At the dot prompt enter MODIFY DATE Refer to the Configuration volume Update chapter UPINTG UPDATE INTEGRATION Restarts the integration cards which disrupts call processing for 1 or 2 minutes VCU Connects to the VCU software Provides detailed drive status drive configuration message header information and stat...

Page 261: ... might differ from the screens for your message server Fields could be added deleted or relocated depending on the hardware and software release Mailbox Configuration Status The mailbox configuration command LIST MAILBOX displays information about a specific mailbox At the prompt enter L M x Enter For this command x is the mailbox number When listing a mailbox configured with multiple INFORMATION ...

Page 262: ... for a specific mailbox To list message information for the mailbox you must add the letter M to the command At the prompt enter L M x M Enter For this command x is the mailbox number An example of this extended command follows L M 2000 M STATUS MSG CRE STATUS MSG CRE STATUS MSG CRE STATUS MSG CRE 10 NEW 50B6 003E 20 SAV 501D 003E 48 LSN 5008 0002 10 NEW 5187 003E 10 NEW 51AC 003E 40 LSN 13FA 0000...

Page 263: ... in addition to the fax status code the wording indicates whether a message is a fax or a fax marked for delivery to a personal or group fax machine If the message is not a fax the fax status displays 00 only Message Status The LIST HEADER command displays information about a message At the prompt enter L HE x Enter For this command x is the message number listed when L M x M is entered L HE 1179 ...

Page 264: ...ng full Record AP processor Sent by AP processor Network clone message Broadcast message to collocated cabinet Standard fax message Message left after forward from busy extension Message left after forward from no answer Message left after all forward Fax recorded for an application processor Fax voice annotation Message recorded by a desktop application 5000 User Interface mailbox message 5000 Us...

Page 265: ...le used All message delivery windows that are open active for that location at the current time The start and time for the delivery schedules The minimum time a message must wait before an outcall is made The date and time of the last outcall Shows how many minutes the message server waits before attempting to send remaining messages after a failure Its value is set by System Parameter 69 NET REMO...

Page 266: ...this heading Network Mailbox Status for Analog Networking Use the LIST NETWORK MAILBOX command to display information contained in the network mailbox about a specific location including the message numbers of all the messages in the network mailbox waiting to be sent to that location It also shows the current delay in minutes the error retry count and the retry limit L NET x Enter Where x is the ...

Page 267: ... provide basic information about the current status of the LAN digital networking and the Gateway Link Information about the status of the LAN for previous periods in the Network Traffic Report for Digital Networks and the Digital Network Performance Report For information about those reports refer to the Reports chapter Network Reports section in this volume Use the LANSTAT command for informatio...

Page 268: ...lization process The current status of the initialization process is given from among the following WAITING FOR LAN REBUILD TO COMPLETE WAITING FOR LAN TO START WAITING FOR LAN INFO FROM VCU STARTING HIGH SPEED CONNECTIONS Communication to the LAN is not UP and no LAN activity is possible The reason if known is given The following are possible reasons System does not have the Digital Networking fe...

Page 269: ... query The FINDMBOX command is useful for the following Ensuring that a mailbox number is unique in a domain Detecting stale entries in local Network Names Tables where a mailbox has been moved from one location to another in the domain You can use the FINDMBOX command to search for a single mailbox or a range of mailboxes To use the command to search for a single mailbox at the prompt enter FINDM...

Page 270: ...inuously for the digital network channel specified at the prompt enter DCSTAT x C Enter For this command x is the digital network channel number and C specifies continuous print Press Escape to interrupt this command The following is an example of the DCSTAT command display DCSTAT LCH01 LCH02 LCH03 LCH04 LCH05 LCH06 LCH07 LCH08 IDLE IDLE SND IDLE IDLE IDLE CONN CONN LCH09 LCH10 LCH03 LCH04 LCH05 L...

Page 271: ...ies with a ping response packet An example of a ping success follows CMD 11 PING 157 156 53 3 LAN Ethernet Link MM DD YY 12 48 20 0179fc76 0179fc76 Rev 1 0 3 Current Time MM DD YY 15 15 25 Slot 10 LAN PING 157 156 53 3 56 data bytes 64 bytes from 157 156 53 3 icmp_sn 0 time 110 ms 157 156 53 3 PING Statistics 1 packets transmitted 1 packets received 0 packet loss round trip ms min avg max 110 110 ...

Page 272: ...rver port numbers to ports configured in each slot This command also displays the assignment of each port to an integration unit At the prompt enter PRTMAP Enter If the PBX type is ATT75 each port can be assigned to more than one integration unit If the PBX type is not ATT75 each port can be assigned to only one integration unit and is assigned a line appearance number for that integration unit If...

Page 273: ...t at the prompt enter TE F 1 Enter This test reads the entire disk if there are errors the message server responds with the following SOFT ERRORS DETECTED or FATAL ERROR DETECTED SEE HARDWARE ERROR TABLE When the diagnostic is completed the message server responds as follows TEST 01 COMPLETED If the message server fails to read from or write information to the disk on the first attempt but is succ...

Page 274: ... XXXXX DISK 3 XXXXX DISK 4 XXXXX DISK 5 XXXXX DISK 6 XXXXX Where WW is the Region tested and XXXXX is the Number of sectors on the disk that had read errors All drives are listed on the status line even if not installed If not installed zeros are displayed To use the command at the prompt enter DEX x y Enter Where x and y are one of the following This argument specifies which disk to test 1 Test d...

Page 275: ...0 DISK 3 00000 DISK 4 00000 DISK 5 00000 DISK 6 00000 REGION 04 COMPLETE DISK 1 00003 DISK 2 00000 DISK 3 00000 DISK 4 00000 DISK 5 00000 DISK 6 00000 REGION 08 COMPLETE DISK 1 00000 DISK 2 00000 DISK 3 00000 DISK 4 00000 DISK 5 00000 DISK 6 00000 REGION 10 COMPLETE DISK 1 00012 DISK 2 00000 DISK 3 00000 DISK 4 00000 DISK 5 00000 DISK 6 00000 DISK EXERCISE COMPLETE If any errors are reported refer...

Page 276: ...error ILL Disk is not a valid disk for the model defined vendor Disk manufacturer details prod_ID Disk manufacturer details rev Disk manufacturer detail Mb Physical size of the disk in Megabytes phy Physical size of the disk in disk blocks log Logical size of the disk in disk blocks MB Logical size of disk in Megabytes h k OEM identification Key revision 1 Non COD 3 COD h OEM key 0 1 VMX Octel Luc...

Page 277: ...message server is restarted In cases of conflict with PBX diagnostics the self test can be disabled in the SLOTS Table Consult with technical support before you set the self test to NO in the SLOTS Table Ring Detection PBX Connection Test Use the TEST LINE 4 command for this test To run the test turn on the terminal or teleprinter At the prompt enter TE L 4 x Enter For this command x is the instal...

Page 278: ... in the Hardware Error Table The command for this test is TEST LINE 2 To initiate the test at the prompt enter TE L 2 Enter Update Integration The following changes to integration slots require that the integration cards be restarted before the changes take effect Adding or deleting integration slots Modifying line appearances for an integration slot Enabling or disabling message waiting links Whe...

Page 279: ...er each port channel CH 1 etc and the ports might be in any of the states listed in Table 6 2 Table 6 2 Abbreviations for Channel Port State Port State Abbreviation Description ACM OCTEL CALLER INTERFACE MAIN STATE greeting and messaging instructions etc ACR OCTEL CALLER INTERFACE RECORD STATE recording a message ADR COLLECT ADDRESS FOR A MESSAGE AFC AUTO COPY CONFIGURATION AFZ PLAY ALL PHRASES AI...

Page 280: ...INT FAX CHANNEL INITIALIZATION FX RCV RECEIVING FAX FX SND SENDING FAX FX TST FAX CHANNEL TEST FUT FUTURE DELIVERY LISTEN FWD FORWARDED TO DIGITS IN SYSTEM PARAMETER TABLE GRT GREETING HLP ASKING FOR HELP ID2 BUSY OUT PORT AFTER RING IN IDL IDLE LMP LAMP MESSAGE WAITING IN PROGRESS LSN LISTENING TO A MESSAGE MSW MESSAGE WAITING MOD THIS PORT IS CONNECTED TO THE MODEM NAM NAME SETUP NDT NO DIAL TON...

Page 281: ...ath replacement is in progress 5KI VMX 5000 USER INTERFACE Alarm Test The TEST ALARM command tests the alarm callout feature At the prompt enter TE A Enter The message server attempts to call the string configured in System Parameter 31 ALARM NUMBER If successful the person answering the alarm call hears a message similar to the following Beep Beep Beep Beep This is an alarm call from message serv...

Page 282: ...clears this test message At the prompt enter C H Enter Caution You must clear the Hardware Error Table to reset the Octel 200 300 callout feature or the Octel 200 300 will not attempt to call the alarm number when a true alarm occurs If the Table shows other errors refer to the System Errors and Traffic Pegs chapter Hardware Errors section in this volume The TE A command also closes the Alarm Rela...

Page 283: ... Terminal DISCONNECT TE A Acknowledged Stop call Logon for remote access Line beeps for up to 3 minutes List Hardware Error Table Clear Hardware Error Table Beep beep beep This is an alarm from number 123 Error Type O has occurred Press star to confirm or press pound for modem access Call disconnects after 1 minute Message server retries call every 10 minutes until acknowledged Alarm Callout enabl...

Page 284: ...rd all ports If a port is successfully forwarded it is left in the forwarded state If a port fails to complete the forwarding it is left in the NDT state The Octel 200 300 continues to try to forward all ports specified until successful or until you press Escape To review the port status use the P S command To cancel forwarding run the System Initialization test as described in the following secti...

Page 285: ...n about using the CU x y z command refer to the System Service Mode Commands Courtesy Up Courtesy Down section System Status Use the TEST STATUS command to check the message server status for DC voltages and the temperature At the prompt enter TE S Enter If DC voltages and the temperature are within acceptable ranges the Octel 200 300 responds with SYSTEM STATUS TESTED OK If DC voltages and the te...

Page 286: ...ields are described as follows Shows the model number that is configured Shows the serial number entered during INSTALL Lists the feature packages that are installed including standard and optional features Information for Ports MBXs and Storage are divided into columns marked Authorized Used Unused and Installed The Authorized column shows the total number purchased The Used column shows the numb...

Page 287: ...e Installed field is equal to the value for authorized voice mailboxes The Fax row is the number of authorized used and installed fax mailbox licenses The value in the Installed field is equal to the value for installed voice mailboxes This row lists the number of message storage hours authorized used and installed The value in the Authorized field is the number of hours purchased for COD drives a...

Page 288: ... application delay indexes that can be modified are described in the How to Modify Application Delays section in this chapter How Tones Are Recognized When the Octel 200 300 screens a call it is looking for single or double interrupted ringback slow busy or fast busy tones To process the call transfer the Octel 200 300 refers to application delay indexes 49 through 52 These indexes show the maximu...

Page 289: ...tones comply with ranges set by delays 53 54 55 or 56 Do the tones comply with Indexes 61 62 63 64 65 66 67 or 68 Do the tones comply with ranges set by delays 69 70 71 or 72 Do the tones comply with ranges set by delays 73 74 75 or 76 Ringback Double Interrupted Ringback Slow Busy Fast Busy Answer Pull call back Speak is in valid Is System Parameter 26 set to YES Pull call back Speak is busy The ...

Page 290: ...mpt enter PRT x Enter For this command x is the port number to be used 3 Call that port s extension number 4 When the message server answers dial the test mailbox number The PRT command monitors and displays the DTMF tones dialed by the caller the DTMF tones dialed by the Octel 200 300 and the call progress tones from the PBX to the terminal This command is a real time command and can be initiated...

Page 291: ...he application delay indexes that refer to the error received 7 Enter UPDATE to list the current values in the Application Delay Table at the dot prompt enter L APP Enter 8 Create a tone timing diagram to help determine the tone cadence The tone values from the PRT display and the current application delay values listed in the Application Delay Table can be included in the diagram to determine how...

Page 292: ...scriptions of what the delay does and how to use it Application Delays for Addressing WAIT DURING ADDRESSING TO RESOLVE DIGIT ENTERED During addressing Application Delay 131 causes a delay between digit entries when 0 is the first digit of mailboxes and extensions or when local mailbox addresses overlap network prefixes The default delay is 2 0 seconds Use When 0 is the initial digit for mailboxes...

Page 293: ...t be connected through tie lines so users on a local PBX could dial an extension number on a remote PBX and be routed directly to it without going over the public network The ringback tone from the distant PBX is delayed while the PBXs set up the call Without Attribute 30 and Application Delay 87 the Octel 200 300 detects the longer silence as an answer and attempts to transfer the call which caus...

Page 294: ...Detects Ring No Answer RNA The default for this delay is a value of 5000 msec Use When internal calls have a value specified in Information Index Table 7 NUMBER OF RINGS BEFORE EXTENSION NO ANSWER this value multiplied by the duration of one ring gives the time out value for RNA When message waiting outcalls have a value specified in Information Index Table 8 NUMBER OF MESSAGE WAITING RINGS this v...

Page 295: ... message server assumes that it is not a ringback RINGBACK MINIMUM TONE ON PERIOD The shortest delay that a TONE ON can be to qualify as a ringback Use The message server uses this delay to determine whether the tone cadences that it is monitoring is a ringback If the TONE ON is shorter than this delay the message server assumes that it is not a ringback RINGBACK MAXIMUM TONE OFF PERIOD The longes...

Page 296: ...terrupted ringback Use The message server uses this delay to determine whether the tone cadence that it is monitoring is a double interrupted ringback If the TONE ON is longer than this delay the message server assumes that it is not a double interrupted ringback DOUBLE INTERRUPTED RINGBACK MINIMUM TONE ON SHORT PERIOD The shortest delay that a TONE ON of the short TONE ON period can be to qualify...

Page 297: ...horter than this delay the message server assumes that it is not a double interrupted ringback SLOW BUSY MAXIMUM TONE ON PERIOD The longest delay that a TONE ON can be to qualify as a slow busy tone Use The message server uses this delay to determine whether the tone cadences that it is monitoring is a slow busy tone If the TONE ON is longer than this delay the message server assumes that it is no...

Page 298: ... can be to qualify as a fast busy tone Use The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast busy tone If the TONE OFF is shorter than this delay the message server assumes that it is not a fast busy tone Coordinate the following application delay indexes for cadence recognition Refer to Table 6 3 Set index 49 to a value equal to the largest ...

Page 299: ...ss Enter The following is an example of the Application Delay Table L APP LST APPLICATION DELAY TABLE INDEX DELAY msec 0 0 1 7000 2 5000 3 500 4 3000 5 1200 6 1000 7 30000 8 1600 251 0 252 0 253 0 254 0 255 0 Modify Command Use the MODIFY command to change application delays The message server prompts for the application delay index to be modified Refer to the Modifiable Application Delay Indexes ...

Page 300: ...in MILLISECONDS for APP DELAY 8 Note Will be rounded to the nearest 20 MSEC 0 1310700 MSEC 0 means Infinite empty line 800 MOD 1000 DELAY set to 1000 MSEC Caution Changing an Application Delay from a nonzero value to zero should never be done A zero value sets an infinite timeout that could result in permanently locking up a port ...

Page 301: ...o play an unplayable message the creator s name is played The status prompt plays followed by This message has been marked unplayable by the system administrator Please erase This same prompt is heard if the message is a fax message that the user is trying to print by entering 1 9 8 The normal fax message menu with options to print the fax is not played The auto print feature is suppressed for fax...

Page 302: ... or not Blocked messages are not automatically deleted from the message server The space and message header will be available for reuse whenever the message server has been restarted When a message is blocked the message is flagged as UNPLAY MBLOCK 6941Y MAKE MESSAGE 6941 UNPLAYABLE ARE YOU SURE YOU WANT TO DO THIS Y MESSAGE 6941 MADE UNPLAYABLE L HE 6941 CREATOR MAILBOX NUMBER 8048 EXTENSION MESS...

Page 303: ...ssage was sent for example to three mailboxes and purged one mailbox at a time from each of the three after the final deletion the message is deleted from the disk and the header is made available for reuse Whether for a single mailbox or for all mailboxes when the MPURGE command is issued to request that a message be deleted if the mailbox holder is logged on the request to delete is queued and t...

Page 304: ... message the forwarded instance of the message is not deleted with the MPURGE x y command However if a message is deleted from every mailbox by the MPURGE x command the message but not the forwarding comments is blocked and cannot play If the message should be restricted from all delivery two options for removing the message are available Use MPURGE to delete the message from all mailboxes If the ...

Page 305: ... must be deleted from the Auto Copy target as well If the all mailbox MPURGE is used in general the message is deleted from Auto Copy targets Even if a message is part of a forwarding chain only that particular message is blocked or purged Block or purge all messages in the chain if desired For instance if a voice annotated fax message is to be purged enter the MPURGE command separately for both t...

Page 306: ......

Page 307: ... Display Specifications 7 30 CDR Size by Transaction Type 7 36 Examples of Various CDR Log Screens 7 37 7 4 Namesend Activity Trace Log 7 40 7 5 Moves Adds and Changes Log 7 43 Types of Configuration Table Entries Logged 7 43 7 6 Server Activity Trace Log 7 50 Appendix A Call Processing Trace Activities 7A 1 Tables 7 1 Trace Activity Types 7 7 7 2 Transaction Type Descriptions 7 22 7 3 Description...

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Page 309: ...sed with CDR log to enable or disable filters for logging combinations of transaction and status types LOG PF CDR Used with the CDR log to display the enabled or disabled filters modified by the LOG MF command LOG ST x Shows the beginning time and the time of the first record presently in the log Call Processing Trace CPT Commands L T L T x Display a menu of seven choices for call processing trace...

Page 310: ......

Page 311: ... command at the prompt enter LOG x y In this command x is a specific option type and y is the log to be traced Log Options There are five options for tracing log activities Details about each option and how they work with each log type are described in the following sections To display the log options at the prompt enter LOG Enter Five log options are displayed LOG PR Print log file BE Set begin t...

Page 312: ...r the LOG PR x command all information is printed starting at the beginning of the log and ending with the last entry At any time press Escape to terminate printing and return to the prompt The print option fields for setting how the trace is displayed are Start time Enter the time that the trace log display should begin Only those activities with a start time greater than or equal to the specifie...

Page 313: ...etting the begin time for a log facilitates the interface to an external data collection package that periodically collects the current data in the log You must specify the year month and day the hour and minute are optional To set the begin time at the prompt enter LOG BE X Enter In this command x is CDR or MAC Enter the year month day hour and minute of the begin time Separate the information by...

Page 314: ... with all five log types PR BE PF MF and ST When the log file becomes full new records overwrite the oldest records in the log Therefore the beginning time of the log and the time on the first record actually in the log at a given time are not the same once the log has been overwritten In the following example the records that were logged between 3 21 45 p m December 6 2000 and 8 35 03 a m Decembe...

Page 315: ...ustomer complaint is received When used correctly the CPT helps to verify or explain problems such as late delivery or reappearing messages When the CPT function is used as part of the process to determine why something unexpected happened several points should be considered The PBX numbering plan The Octel 200 300 mailbox extension numbering scheme The extension numbers assigned to the Octel 200 ...

Page 316: ...lumn EVENT Shows what action was taking place at that time Refer to Appendix A at the end of this chapter for a list of possible events AUX Shows supplemental event information The AUX column also displays the digits entered for an activity or a fax result code For fax messages the AUX column is empty if the fax was successful For applications routed through Octel Access the AUX column displays th...

Page 317: ...sent out by server ONT_ERR An OctelNet Protocol 5 protocol error occurred NAM_DIR Dial by Name directory activity INTG_C Card based integration record including MIC RIC ATTIC SL1 and M1 integrations INTG_CA Card based ANI integration record INTG_R RS 232C integration record INTG_D DTMF integration record LINK_AP Application control processor link activity AP Application control processor mailbox a...

Page 318: ...fying a start time helps to trace a specific problem The trace begins from the time specified until the last log for that activity is found You can also specify a complete history or a continuous trace from the time L T is initiated To select the complete history stored press Enter at the prompt instead of entering a start time To display current events enter C for continuous and press Enter To ex...

Page 319: ...the MBX EXTN column Instead the network location name is entered in the SOURCE column in the preceding example the name ABC is in the SOURCE column Refer to the Networking volume Numbering Plan Table chapter for more information about multiple entries for the same location name Option 2 Mailbox Activity Select 2 to display Mailbox Activity To list activities for all mailboxes leave the Enter Mailb...

Page 320: ...entered Number of messages sent on port L T 3 Enter port Empty line ALL 15 Enter start time Year Month Day Hour Minute or C continuous MM DD YY HH MM SS PRT TYPE EVENT AUX MBX EXTN MSG SL U L SOURCE 04 05 00 09 47 30 015 PORT DIGIT_OUT B 04 05 00 09 47 30 015 PORT DIGIT_OUT 1 04 05 00 09 47 30 015 PORT DIGIT_OUT 2 04 05 00 09 47 31 015 PORT DIGIT_OUT 0 04 05 00 09 47 31 015 PORT DIGIT_OUT 8 04 05 ...

Page 321: ...Greeting activity L T 5 Enter message Empty line ALL Enter start time Year Month Day Hour Minute or C continuous 00 05 MM DD YY HH MM SS PRT TYPE EVENT AUX MBX EXTN MSG SL U L SOURCE 05 02 00 13 22 09 001 MSG RECORD RNA 1173 05 02 00 13 22 13 MSG FREED TOO_SHRT 1173 05 12 00 07 11 34 001 MSG RECORD MAKE 1179 05 12 00 07 11 51 001 MSG SENT 1179 05 12 00 07 11 51 MSG PUT_IN MAKE 1121 1179 05 18 00 0...

Page 322: ...k is restored Using the LOG PR CPT Command The LOG PR CPT command displays the same activities as are filtered with LIST TRACE With the LOG PR CPT command different combinations of print options and filters can be specified to consolidate information and focus the display on specific types of trace activities Use LOG PR CPT to do the following Set filter for records with FAX_CHN and FAX_MSG Set st...

Page 323: ...tension number The filter can designate partial mailbox digits to display all mailboxes beginning with those specific digits The mailbox extension number is displayed in the MBX EXTN column When MB is the only filter applied to LOG PR CPT all events and supplemental activities for the mailboxes are listed You can use MB with other filters that apply to mailbox activity for more detailed filtering ...

Page 324: ...fy Print Option s S tart time E nd time L ine length p age length C ontinuous Filters PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 S 00 7 6 MB TY NET In this example this command displays a mailbox without location information The TY NET filter is necessary because the location and mailbox numbers are both printed in the MB column Port Activities To print all port activity currently in the CPT log...

Page 325: ...the type of integration to trace Enter TY INTG to show all integration activity INTG_C Card based integration record MIC RIC ATTIC SL1 M1 INTG_CA Card based ANI integration record MIC RIC ATTIC SL1 M1 INTG_R RS 232C integration record INTG_D DTMF integration record In addition to TY you can also specify the following filters for integration SL Slot number for card integration UN Unit number for ca...

Page 326: ...the transfer The receiving side shows the message number being received and the new message in which it is stored Activities for a specified source creator mailbox Activities for a specified LAN channel The LOG command can show information both in real time as it happens or for a previous period by specifying a start date and time All entries are time stamped as they occur Example of All LAN Type ...

Page 327: ...S tart time E nd time L ine length P age length C ontinuous Filters PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 s 00 4 21 SO 66994474 MM DD YY HH MM SS PRT TYPE EVENT AUX MBX EXTN MSG SL U L SOURCE D1 D2 D3 D4 D5 04 25 00 14 21 01 L01 LAN_IN NAMDLV D15 66994474 04 25 00 14 21 01 L01 LAN_IN MSGDLV NO_EXTN D15 66994474 04 26 00 09 35 42 L01 LAN_IN NAMDLV 11BA 66994474 04 26 00 09 35 42 L01 LAN_IN M...

Page 328: ...0 07 23 27 L01 LAN_OUT STATUS VCUCONN 04 21 00 07 23 27 L01 LAN_IN STRTSND 04 21 00 07 23 27 L01 LAN_IN DESTMBX 110 04 21 00 07 23 27 L01 LAN_OUT STRTSND SUCCESS 04 21 00 07 23 27 L01 LAN_OUT DESTMBX SUCCESS 110 04 21 00 07 23 27 L01 LAN_IN MSGDLV NO_EXTN 10B3 151 04 21 00 07 23 27 L01 LAN_MSG CREATE F68 04 21 00 07 23 28 L01 LAN_OUT STATUS SUCCESS 04 21 00 07 23 28 L01 LAN_OUT STATUS COMPLETE 04 ...

Page 329: ... 004 ONT_OUT MSG_RSP 120B NYORK1 02 09 00 15 53 24 004 ONT_IN MHDR_REQ NEWVCE 9068 204 02 09 00 15 53 24 004 ONT_OUT MHDR_RSP SUCCESS 120C NYORK2 02 09 00 15 53 31 004 ONT_IN END_MSG 02 09 00 15 53 31 004 ONT_OUT SAVE_RQ 02 09 00 15 53 32 004 ONT_IN SAVE_GO 02 09 00 15 53 32 004 ONT_OUT MSG_RSP 120C NYORK2 02 09 00 15 53 42 004 ONT_IN MHDR_REQ ENDSES 02 09 00 15 53 42 004 ONT_OUT MHDR_RSP SUCCESS ...

Page 330: ...int all entries in the CPT trace log for integration slot 9 unit 1 link 2 starting July 10 2999 at 12 30 45 and continuing LOG PR CPT Specify Print Option s S tart time E nd time L ine length p age length C ontinuous Filters PR TY EV AU MB MS SL UN LI SO D1 D2 D3 D4 D5 TY intg sl 09 un 1 lt 2 S 00 7 10 12 30 45 C The in the example illustrates the use of the continuation character to show that the...

Page 331: ...ts outcome status is logged in the CDR log file The file containing these transaction records can be used for billing or maintenance purposes As a maintenance tool the CDR log can be used to optimize Octel 200 300 applications or to identify security violations Table 7 2 and Table 7 3 list the abbreviations displayed for the various transaction types and status types that can be configured with a ...

Page 332: ...fault CALSDM Call to a Single Digit Menu mailbox COSOVR Port Trunk COS override The new trunk COS is shown FAXQCK Quick fax For each quick fax sent there is a FAXRCV transaction type FAXDLV Fax delivery attempt For each fax delivery there is a FAXSND transaction type FAXSND Fax channel send FAXRCV Fax channel receive FAXEDT Fax channel edit Works for Serenade LOGON Mailbox logon LPOUTC Lamp messag...

Page 333: ...RRX Error in PBX transfer or network busy RNA FBSY Fast busy FLLQ Failed line quality test FLBU All ports busy on receiving message server FLRT Failed route FLAR All routes failed FLDK Disk full FLNR No response from network location FLPR VMX 5000 location protocol error FLNN No room for more netnames in NETNAME Table FLNC Destination not taking network calls messages returned FLRF Destination ref...

Page 334: ...R 04 18 00 00 00 24 LPOUTC ERR 009 0 00 1 4450 04 18 00 00 00 25 OFOUTC OK 020 0 00 1 7395 04 18 00 00 01 06 LOGON BADP 00 00 020 0 00 7 7395 04 18 00 00 01 12 LPOUTC ERR 009 0 00 1 4450 04 18 00 00 06 13 LPOUTC ERR 009 0 00 1 4450 04 18 00 00 06 15 OFOUTC OK 020 0 00 1 7395 04 18 00 00 06 56 LOGON BADP 00 00 020 0 00 7 7395 04 18 00 00 07 14 CALINT OK 01 033 0 01 7 2070 252 04 18 00 00 07 14 FAXR...

Page 335: ...alls in process is correct The maximum duration that is logged is 24 hours a call lasting 25 hours shows 1 hour MAILBOX Lists the number of the mailbox involved for each transaction type XACTIN For example the mailbox listed for a LOGON transaction type is the mailbox entered The mailbox listed for a network transaction type is the creator s mailbox The mailbox listed for a CALPA transaction type ...

Page 336: ...ns must be enabled All transaction types and status values can be set or specific types of transactions and status values can be set Setting type and status combinations only determines the records that should actually be saved in the log Some type and status combinations might not be valid but setting them has no effect on the log file because they would not occur Configuration To configure the t...

Page 337: ... LOG PF CDR Specify Filters to PRINT E nable or D isable XA string or ALL ST string or ALL Empty line when done ESCape to abort E C B CALMBX BUSY BADP BADM BLOK BADU CALATT BUSY BADP BADM BLOK BADU CALPA BUSY BADP BADM BLOK BADU CALFLX BUSY BADP BADM BLOK BADU CALNXT BUSY BADP BADM BLOK BADU CALDID BUSY BADP BADM BLOK BADU CALINT BUSY BADP BADM BLOK BADU CALEXT BUSY BADP BADM BLOK BADU CALIMM BUSY...

Page 338: ...beginning with the letter are displayed For example if the status Fxxx should be displayed for all transaction types that begin with CAL at the prompt enter E CAL F Those transaction types beginning with CAL such as CALATD CALATT CALDID that have a status beginning with the letter F such as FLLQ FLUD FLND are printed To display all transaction types and all status values that are enabled at the pr...

Page 339: ... the prompt enter CDR Enter CDR USAGE CDR S TIME E TIME B TIME R MAX L LEN P LEN W SU FILTERS XA XACTIN ST STAT PR PRT CO COS MA MBX MS MS ME ME TIME YEAR MONTH DAY HOUR MINUTE Refer to the following section Setting Display Specifications for an explanation of each field The following rules govern use of the CDR command to control what is displayed You can enter display specifications and filter t...

Page 340: ... Setting the logical beginning time tells the Octel 200 300 where to start the CDR log if no other start time is specified Once the logical begin time is set records collected before this date are no longer accessible When using CDR data to develop reports set the logical begin time If it is not set when data wraps there is no way to determine how much data was lost To set the logical begin time a...

Page 341: ...ile has been overwritten the display shows LOG FILE WRAPPED LOG FILE BEGINNING TIME IS MM DD YY HH MM SS TIME OF FIRST RECORD IN LOG IS MM DD YY HH MM SS If the logical begin time is not set line two in the preceding screen is not displayed If the logical begin time was set before the file was overwritten the display shows TIME OF FIRST RECORD IN LOG IS MM DD YY HH MM SS All records logged between...

Page 342: ...seen if the column format is set to 80 To see those columns you must specify the line length to be 132 Page Length P LEN The default number of lines per page is 66 If you don t want header information after every 66 lines change this parameter If 0 is entered the page displays one header at the beginning of the CDR file Number of Records R MAX Use this command to specify the maximum number of reco...

Page 343: ... of the range For example type PR 03 to display ports 30 39 COS CO COS To display the COS of the incoming port trunk group for an integrated call The designation of a single COS must consist of three digits For COS 1 through 9 the COS should be preceded by 00 for example 001 For COS 10 through 99 the COS should be preceded by 0 for example 037 For COS 10 through 99 a range of ten COSs can be speci...

Page 344: ...ting with CAL PR 009 a specific port MA 777 a specific mailbox CDR XA CAL PR 009 MA 7777 MM DD YY HH MM SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11 22 00 12 04 55 CALMBX GRET 00 009 0 00 1 7777 11 22 00 12 43 14 CALMBX GRET 00 009 0 00 4 7777 11 22 00 13 13 13 CALMBX GRET 00 009 0 01 0 7777 A filter can be entered only one time The following example shows an incorrect entry the ST filter...

Page 345: ...NATION RTE ALOUTC APIN APOUTC n CALATD n n CALATT n n CALDID n n CALEXT n CALHLP n CALIMM n n CALINT n n n n CALMBX n n CALNXT n n CALPA n n CALPAD n n CALSDM n n COSOVR n FAXDLV n n FAXEDT n FAXQCK n n FAXRCV n n n FAXSND n LOGON n n n LPOUTC n MODEM MWOUTC n OFOUTC n n NTCHEK n NTMSGD n NTMSGN n NTMSGR n NTIN NTMWx n NTOUTC n n QCKMSG n n QCKINT n n n n ...

Page 346: ...oxes CALATT 10 1 8 Mailboxes CALDID 10 1 8 Mailboxes CALEXT 8 1 8 Extensions CALHLP 8 1 8 Mailboxes CALIMM 10 1 8 Mailboxes CALINT 16 1 8 Mailboxes CALMBX 10 1 8 Mailboxes CALNXT 10 1 8 Mailboxes CALPA 10 1 8 Mailboxes CALPAD 10 1 8 Mailboxes CALSMD 10 1 8 Mailboxes COSOVR 10 0 FAXDLV 13 1 16 Dialed numbers FAXEDT 11 1 8 Mailboxes FAXQCK 10 1 8 Mailboxes FAXRCV 11 1 8 Mailboxes FAXSND 11 1 8 Mailb...

Page 347: ...can be created for billing or maintenance purposes Invalid Logons With Subsequent Actions This example shows a CDR log for entries of invalid security codes and subsequent caller actions This type of CDR log could be used to investigate unauthorized access activity In this example the entry BADP in the STAT column indicates that an invalid security code was entered the BADM entry indicates that an...

Page 348: ...the fax A seven page Quick Fax was sent FAXQCK entry to mailbox 4735 Every FAXQCK record is followed by a FAXRCV record The PRT column shows the voice ports for FAXQCK and FAXDLV and the fax channels for FAXRCV and FAXSND The MS column shows the number of pages received for FAXRCV records For FAXQCK transactions the 01 is always indicated in conjunction with a quick fax message with or without voi...

Page 349: ... 00 15 07 43 LPOUTC OK 010 0 00 0 8301 02 10 00 15 07 45 LPOUTC OK 009 0 00 0 4532 02 10 00 15 08 10 LPOUTC ERR 008 0 00 0 7711 02 10 00 16 08 23 TIMEST OK DID Call This example shows a call through the DID module CDR XA CALDID MM DD YY HH MM SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 02 11 00 11 02 48 TIMEST OK 02 11 00 11 02 48 CALDID OK 00 034 0 00 1 4347 02 11 00 12 59 37 CALDID GRET 0...

Page 350: ... tart time E nd time L ine length P age length M ask mask including date and time fields C ontinuous Filters TA TY EV AU MB NA LO Refer to the Log Command section for an explanation of LOG print options In addition to the LOG print options that control the output format you can enter specific filters and arguments to limit the output to only those activities that match the set of search criteria F...

Page 351: ...th a specific digit Name NA NAME Displays the name that was sent A specific name can be specified or the filter can designate can specify an alphabetic pattern match to display names that match the pattern specified Location LOC LOCATION Displays the location from which the name was sent A specific location can be specified Below is an example of a Names trace log without filters specified LOG PR ...

Page 352: ...ESS Q_FULL FAIL Success Queue is full An error was encountered on the remote side Remote side will have a software error or hardware error DEQUEU ADMIN Deletion from the queue of names pending by administrator SUCCESS FAIL Success An error was encountered on the remote side Remote side will have a software error or hardware error SENT Name was successfully propagated and was removed from the queue...

Page 353: ... 03 00 11 29 05 USER MOD USER 7829 AUTOC 72007829 01 03 00 11 54 45 UPDT MOD DIST 7779 MBR 6639223 01 03 00 12 21 38 SAV MM DD YY Month day and year of the transaction HH MM SS Hour minute and second of the transaction BY The type of application used to make a change to the configuration ACT The type of action taken such as modification deletion or addition of a record REC The table distribution l...

Page 354: ...DULE Table or modify a time period or INFORMATION Table default for a SCHEDULE Table the information is logged in the MAC log The REC field displays the COS and the ID field displays the corresponding COS number The ATTR and VALUE fields are empty When you create a SCHEDULE Table and you add a number of schedules and the default schedule the first entry in the ACT field displays ADD for second and...

Page 355: ...the VALUE field plays when an extension starting with the n digit does not exist but an attempt is made to contact it ERBL n The mailbox that plays the blocked extension greeting for first digit n was changed The greeting of the mailbox listed in the VALUE field plays when an extension starting with the n digit is blocked and an attempt is made to contact it MSGWT The message waiting notification ...

Page 356: ...0 55 UPDT MOD INFO 003 INTCP 300 01 15 00 15 01 15 UPDT MOD INFO 003 DIVRT 400 USER Table When you add modify or delete the USER Table the changes are logged in the MAC log The ATTR field can display the following ATTR Description COS The COS number for the mailbox is displayed in the ID field EXTN An extension number was added to the mailbox displayed in the ID field FDIG x The mailbox listed in ...

Page 357: ...er starting with a particular digit is deleted an entry is made indicating the deletion of the mailbox number another entry is made displaying the first digit number The VALUE field is empty MM DD YY HH MM SS BY ACT REC ID ATTR VALUE 01 15 00 14 58 25 UPDT MOD SYS 01 FDIG3 3 01 15 00 15 01 15 UPDT ADD USER 300 COS 000 CSTAT Table Only changes to CSTAT Table Index 1 PDL INDEX VALUE are logged The A...

Page 358: ...box Changes to add extended mailboxes are logged when you add a mailbox to an extended mailbox The ATTR field displays EMB MM DD YY HH MM SS BY ACT REC ID ATTR VALUE 01 15 00 14 28 25 UPDT ADD USER 301 EMB 303 Using the LOG PR MAC command To use the LOG command for MAC activities at the prompt enter LOG PR MAC Enter LOG PR MAC Specify Print Option s S tart time E nd time L ine length P age length ...

Page 359: ...icates an exit from update INS Changes were made in the INSTALL program REN Renumber RE Displays the configuration table distribution list or message server location that was modified Modifications to the following are recorded in the MAC log RE Description USER USER Table DIST System Distribution list COS CLASS OF SERVICE Table or SCHEDULE Table INFO INFORMATION Table SLOT SLOT Table LANG CUSTOM ...

Page 360: ...ST MM DD YY HH MM SS CONNID MBX ACTIVITY DAT1 DAT2 STATUS 04 24 00 07 35 30 LINK UP MM DD YY Month day and year activity occurred HH MM SS Hour minute and second transaction CONNID The combination of the OctelAccess ID and the session ID that is uniquely mapped to one Octel 200 300 session ID For example a CONNID entry of 008 00001 shows the OctelAccess ID as 008 and the session ID as 00001 MBX Th...

Page 361: ...COURTESY DOWN STARTED Null Null DEL ALL PDL LISTS Null Null DEL ONE PDL LIST Null PDL number DEL ONE PDL MEMBER Member mailbox number PDL number DELETE CCM MSG CCM reference number Message number DELETE MBX MSG Mailbox digits Message number DELETE MSG ERROR Null Null DIGIT IN DTMF digit Null DISCONNECT TDM Channel disconnected Null DTMF IN Channel task name Digit input DTMF OUT DTMF string DTMF st...

Page 362: ...digits to transfer to Null LINK DOWN Null Null LINK UP Null Null LOAD LANGUAGES Null Null LOG ON Mailbox digits Null MBX INFO ALERT Null Null MESSAGE DOWNLOAD CCM reference number Message number MESSAGE UPLOAD CCM reference number Message number MSG WAITING CMD Mailbox digits On off NEW CALL Channel task name Session ID PAUSE SPEAK Null Message number PDL EDIT REQUEST Null Null PORT ALLOC Allocate...

Page 363: ...sion ID Null SESSION OPEN Session ID Null SET LANGUAGES Prompt set Null SET MSG POSITION Position Null SET VOLUME Volume level Null SET VALIDATE PASSWORD Mailbox digits Null SET VALIDATE PASSWORD Mailbox digits Null SPEAK CCM MSG CCM reference number Null SPEAK DATA TIME System prompt number Null SPEAK MBX GRTG Mailbox digits Message number SPEAK MBX MSG Null Message number SPEAK MBX NAME Mailbox ...

Page 364: ...Internal error BADDTMFDIG Bad DTMF digit 2MUCHDATA Too much data in request PRTAL_NOTAV Port allocation no ports available INSUFF_DATA Insufficient data NORSRC No resources available INVSSID Invalid SSID ALRDY_ONHK On hook request but port already on hook BAD_TO E Bad clock structure SPKRESUMED Speak resumed BADMSGTYPE Bad message type BADMBXNO Bad mailbox number BADVOLLVL Bad volume index BAD_PRT...

Page 365: ...destination address BAD_ADDR_OPT Invalid addressing option UDIR_FAIL User directory fails BAD_ORIG_MSGNO Invalid original message number CANNOT_FWD Cannot forward a message NO_DST_ADDR No destination address MSG_DEL Message deleted already GDL_NOMBX No mailbox for go dial INV_PSWDOP Invalid password operation INVPSWD Invalid password PSWCHGREQ Password change required PSWNEWREQ New password requir...

Page 366: ...Y_DN Courtesy down OPERATOR Operator initiated action NETERR Network error GWDOWN OctelAccess Server down PROTERR Protocol error NO_MBX_COS Mailbox without required COS XFER_INPROG File transfer already in progress FILEXFER_SESS_BUSY All file transfer sessions busy XFER_CNCL_NO_INPROG No file transfer in progress to cancel INV_ENCODING_RATE Invalid encoding rate not used FILEXFER_CNCL File transfe...

Page 367: ...ATTR Invalid COS attribute PDLMEM_EXIST PDL member already in PDL PDL_FULL PDL already full PDLMEM_NINPDL PDL member not in PDL NO_PDLS PDL owner does not have any PDLs PDLMEM_IS_SELF PDL member is self FTP_CONN_CLOSED FTP connection is closed FTP_FILEOPEN FTP file open error FTP_FILE_RW_ERR FTP file read write error FTP_NETWORK_ERR FTP network error ...

Page 368: ......

Page 369: ...LAN LAN_MSG Message activity initiated by the LAN LANLOST LAN lost communication LANSYNC LAN synchronized communication LAN_CTY Courtesy operation UP or DOWN specified in the EVENT column ONT_IN OctelNet Protocol 5 packet received by this server ONT_OUT OctelNet Protocol 5 packet sent by this server ONT_ERR OctelNet Protocol 5 protocol error occurred NAM_DIR Dial by Name Directory activity INTG_C ...

Page 370: ...base is a message server that makes an outcall and or sends a message voice or fax A node is a message server that receives a message Table 7A 2 EVENT and AUX Activities in Call Process Trace Log TYPE Column Entry EVENT Column Entry DESCRIPTION AUX Column Entry DESCRIPTION ONT_IN ONT_OUT ABORT Abort recording DTMF digit Entry might be sent by the base server or the node while playing or recording ...

Page 371: ...ry Error in updating Names Directory Stop further protocol exchange abort System full OctelNet ADMGENREQ Generic administrative request packet This packet is sent by the base server the server trying to retrieve spoken and ASCII names and received by the node The AUX column contains the type of request The MBX EXTN column contains the mailbox number for which the request is being made 00 for CHMOD...

Page 372: ... as it appears in the Names Directory of the base The SOURCE column contains the first 10 characters of the ASCII name AUTO_LOGON CALL_MBX LAN CLOSEDONE Connection has been closed CONECT_TO Fax channel connect to voice port LAN CONNGRANT Connection has been granted COS_OVRID COS override occurred COURTESY Generic for courtesy up down UP DOWN LAN CREATE Created msg to receive new message delivery D...

Page 373: ...e retransmit limit reached 0A 0B 0C 0D 0E 0F Modem connection failure no response from on board modem Modem connection failure Other side disconnected Operator assistance not supported in fax Fax system ID match No fax or busy line FAX_MSG END_PLAY continued 10 11 12 13 14 15 16 17 18 19 Transmitter failed in HDLC test Used in fax loopback test Hardware error 63 is logged Receiver failed in HDLC t...

Page 374: ...ax was successful The most common result codes listed are for the END_PLAY event EX_AB_GRT Extended absence greeting ON OFF FAX_CHAN FAX_CONCT Fax connect information FAX_CHAN FAX_INFO Fax message information FAX_CHAN FAX_DELIV Fax delivery START SUCCESS FAIL RETRY Fax delivery failed but will retry LAN FAXDLV Indicates the delivery and receipt of a fax message at the receive and send sides The SO...

Page 375: ...everse of ALLOC_TO FUTR_MAKE Future delivery message made FUTR_SENT Future delivery message sent LAN HNDSHK_RQ Handshake request LAN HNDSHK_RP Handshake reply SUCCESS HAS_MSGS Message count when logged on Message count displayed HUNGUP INV_SECUR Invalid password entered INV_USER Invalid UID LINE_DROP System received drop signal LOCK_UP Possible port lockup SL1 integration LAN LOCN_UP Link to this ...

Page 376: ... voice message Copy previous voice message Positive confirmation Negative confirmation Remote message waiting notification Turnaround requested Administrative message New voice message with name confirmation Copy previous message with name confirmation Compound fax message Fax only message Copy previous fax message Fax compound with name confirmation Copy previous fax with name confirmation Fax on...

Page 377: ...y requested by the base server The response types are the same as those for the message header response and are traced in exactly the same manner NET_NAME Netname activity NEW_MSGS New message count when logged on Message count displayed OFFHOOK ONHOOK LAN OPENCONN Open a connection PBX_RSTRT PBX restart integration pcket received PLAY Play message Type of message entered in AUX PURGE Name was suc...

Page 378: ... by the base server to the node after receiving the save request from the node ONT_IN ONT_OUT SAVE_RQ Save request DTMF digit 8 Request by the node to the base server after receiving an end of message from the base LAN SEND Final message status result of STRTSND SUCCESS CALLFAIL Network connection was not successful or was closed Will retry to make connection SENT Message sent ONT_IN ONT_OUT SER_N...

Page 379: ...H Mailbox full Mailbox set to no record COS NetNam Table full Max message forwarding depth exceeded ALL_BSY OEM_FAIL REV_FAIL COURUPDN All LCH are busy Failed because of OEM mismatch Protocol level not supported Courtesy up down in progress TSTERADR TSTERCON TSTERDOM TSTERRDG TSTERSDG TSTERFDG TSTERCOL TSTSWRCV CPUCHKER NOFAXFTR NOFAXCOS TNDMLIM IP address did not match Connection types do not mat...

Page 380: ...T_OUT WKUP_REQ Wakeup request sent by the base server to the node The location name being called is printed in the SOURCE column for the base only NEEDSER KNOWSER Wakeup request tone of DTMF CD Wakeup request tone of DTMF BD ONT_IN ONT_OUT WKUP_RSP Wakeup response sent by the node to the base server NEEDSER KNOWSER Wakeup request tone of DTMF BDD Wakeup request tone of DTMF CDD END_FLUSH INCOMPLET...

Page 381: ... me for a specified mailbox Speak message number Outpulse a DTMF string Stop a speak record operation Pause speaking message continue speaking message Set message position Copy a ACM message to a mailbox Erase message number Record a message Get mailbox information Get mailbox header information from message index Get mailbox header informaiton from message number Give control of port to Serenade ...

Page 382: ...fax message Send a fax message Load a fax form into fax card memory Save fax card memory into fax document Place characters on a fax form Mark a channel available for TDM connetion Indicate channel no longer used for TDM conn Client logged off by gateway Cancel fax transfer Request to transfer a fax voice message to Serenade LANG_LOAD LANG_SET EST_CONN ONHOOK RP_PORTRQ CMD_ACK RP_MSGCMD Request la...

Page 383: ...s 8 1 Boot ROM Diagnostic Errors 8 3 8 2 Hardware Errors 8 5 Alarm Outcall Scheduling 8 6 Alarm Relays 8 7 Hardware Error Types 8 7 8 3 Traffic Peg Count Table 8 40 Traffic Pegs 8 41 Figure 8 1 Traffic Peg Count Table 8 61 Tables 8 1 Boot ROM Diagnostic Errors 8 3 8 2 Hardware Error Types and Remedies 8 7 ...

Page 384: ......

Page 385: ...S 4 1 PB60019 01 Command Information Traffic Pegs L P Lists the traffic pegs C P Clears the Traffic Pegs Count Table Hardware Errors BITTST x Converts hardware error data fields into bit sets x hexadecimal number L H Lists the Hardware Error Table C H Clears the Hardware Error Table ...

Page 386: ......

Page 387: ...is time the header and diagnostic messages print at 9600 baud Wait for the operating system to load and the diagnostic selftest to finish If the tests were completed successfully the Octel 200 300 displays INITIALIZING PORTS PORT INITIALIZATION DONE The word FAILED displays if one of the tests fail A sample screen is shown below 4 When the password prompt is displayed enter the password and press ...

Page 388: ...ED Testing OCC PASSED Testing WDT PASSED Testing Control Bus Interface PASSED Testing COMPLETED Booting from SCSI file XBOOT IM Image loaded Loading Image from Hard Disk Loading file VMS1_3 IM Loading file VMS2_3 IM Image loaded Loading file VMS3_3 IM SYSTEM SOFTWARE RELEASE S X X X xx xx xx Copyright c 2000 Lucent Technologies All Rights Reserved TUE MM DD 08 44 58 YYYY ID S N 000000 PBX 00 Modem...

Page 389: ...e Interval timer error in timing n CPU 007 Programmable interval timer interrupt error n CPU 008 Analog to digital converter test error n CPU 009 5V VCC out of range 4 75V to 5 25V n PSU 00A 5V clean out of range 4 75V to 5 25V n PSU 00B 12V clean out of range 10 8V to 13 2V n PSU 00C 12V motor supply out of range 11 4V to 12 6V n PSU 00D 5V clean out of range 5 5V to 4 5V n PSU 00E 12V out of ran...

Page 390: ... Control Bus register test error n CPU 026 Control Bus shared memory pattern test error n CPU 027 Control Bus shared memory address test error n CPU 028 Control Bus DMA error n CPU 029 VCU Ready timeout n CPU 02A VCU Error status failure n CPU 02B VCU Reply timeout n CPU 02C Invalid VCU reply n CPU 02D Bad VCU reply status n CPU 02E VCU Error SCSI boot error or no bootstrap n CPU 02F General VCU B...

Page 391: ... the prompt enter BITTST x where x is a hexadecimal number An example to see which bits are set in the hex number 1234 BITTST 1234 BIT 2 IS SET BIT 4 IS SET BIT 5 IS SET BIT 9 IS SET BIT 12 IS SET Hardware Error Table example and field description L H THU MM DD 22 29 56 YYYY E1_ISDN ID 200444 S N 200003 PBX 32 CLEARED 08 26 11 02 TYPE SLOT CHNL PRIO DATE TIME BAD DATA1 DATA2 DATA3 DATA4 01 09 00 1...

Page 392: ... before an alarm outcall is made for every hardware error type regardless of the priority level that has been designated for the hardware error You create a schedule that designates the time of day and day of week that an alarm outcall should be made With this feature alarm outcalls for non critical hardware errors can be blocked If alarm outcall scheduling is not established outcalls to report sy...

Page 393: ...r Types The following table outlines the probable cause and suggested remedy for errors Clear errors with the highest priority first Priority 3 is the highest 1 is the lowest DATA 1 DATA 4 information in the Hardware Error Table is displayed as eight digits Only the last two digits are displayed in the following Hardware Error Table Table 8 2 Hardware Error Types and Remedies Error Type Name Sourc...

Page 394: ... used up or getting there For DATA 1 03 and DATA 2 00 06 and 11 errors erase messages or increase hard disk capacity For DATA 2 10 errors call your technical support center 3 DATA 1 01 ALARM THRESHOLD CONFIGURED IN SYSTEM PARAMETER 108 REACHED 03 DISK FULL OR CANNOT MAKE MESSAGE REDUNDANT DATA 2 00 NO VOICE FILE SLOTS LEFT 01 06 LOGICAL DRIVE ID THAT IS FULL 0a PROMPT AREA FULL 0b NO DISK WITH SUF...

Page 395: ...information pertaining to what is out of range and perform corrective action 3 To correct cabinet temperature check the filter fan room temperature etc Be sure there are at least six inches between cabinet and wall If Type 15 errors with DATA 1 01 still appear replace the CPU For Type 15 errors with DATA 1 02 03 04 05 06 0A or 0B voltage cannot be adjusted recommended action is to replace the powe...

Page 396: ...an 131 F 5 TO 55 C DATA 2 REASON 01 SUCCESSFUL SHUTDOWN 02 FAILED TO SHUT DOWN 16 Defect in hard disk prompt area Defect in prompt area logged into Defect List Copy prompts from diskette to the hard disk using the Floppy Backup Restore procedure If errors repeat possible cause could be HD or the VCU 3 DATA 1 00 BOTH SYS DRIVES 01 SYS DRIVE 1 02 SYS DRIVE 2 DATA 2 LEAST SIGNIFICANT BYTE Prompt numb...

Page 397: ...ll your technical support center 02 ERROR DOWNLOADING FILE DISK ERROR WHILE READING H LIC REMEDY Call your technical support center 03 LIC WAS BUSY WHEN IT SHOULDN T HAVE BEEN The integration card was not able to accept commands to it because it was busy REMEDY Reset the integration card If the error persists call your technical support center 04 LIC REPORTED BAD DIAGNOSTIC BYTE During the code do...

Page 398: ...N ERROR WHILE DOING MESSAGE WAITING DATA 2 REASON FOR FAILURE 00 TIMED OUT 01 NOT APPLICABLE 02 MW NOT CONFIGURED 03 COULD NOT MAKE MW 05 EXTENSION IN DO NOT DISTURB MITEL INTG 06 MSG WTG LINK NOT IDLE WHEN CPU SOFTWARE SENT MWI REQUEST DATA 3 HIGH BYTE OF USER NUMBER THAT MW FAILED ON DATA 4 LOW BYTE OF USER NUMBER THAT MW FAILED ON REMEDY If DATA 2 00 or 03 clear the Hardware Error Table If erro...

Page 399: ...ention to the port appearances on the keys If the configuration is correct and the problem persists call your technical support center 09 GOT CALL BUT NO CALL RECORD OR CALL RECORD WAS TOO LATE DATA 2 PORT CALL CAME IN ON DATA 3 NOT USED DATA 4 NOT USED The call rang in on the port but the port the integration card e g SLIC ATTIC didn t send the call information Therefore the Octel 200 300 port an...

Page 400: ... FOR STATUS BITS TO CHANGE TO RUN OR FAIL AFTER DOWNLOAD COMPLETE REMEDY Clear Hardware Error Table If error continues call your technical support center 25 Works Link Failure Problem with the RS 232C link to the Works system The remedy for the error depends on the DATA 1 values For DATA 1 values not listed call your technical support center 3 DATA 1 04 UNABLE TO SYNCHRONIZE LINK REMEDY Verify tha...

Page 401: ...HYSICAL SLOT DATA 3 LOG UNIT DATA 4 OEM ID OF DRIVE DATA 2 UNUSED DATA 3 UNUSED DATA 4 UNUSED 28 ACP Error Works requesting an error be logged in the Works Hardware Error Table Log onto Works and list the Hardware Error Table Refer to the Works Installation and Maintenance Manual Maintenance chapter 3 29 DMA Timeout Non maskable interrupt Contact your technical support center 3 30 Arbitration Time...

Page 402: ... 02 TIMEOUT WAITING FOR COPROCESSOR DMA CHANNEL 1 TO COMPLETE 03 TIMEOUT WAITING FOR COPROCESSOR DMA CHANNEL 2 TO COMPLETE 04 COPROCESSOR DETECTED ERROR ON DMA CHANNEL 1 05 COPROCESSOR DETECTED ERROR ON DMA CHANNEL 2 33 Line Card Hardware Error Error logged by selftest when start LSP reply was received with either an error status or an unexpected OK status e g Slot is empty or already reported dow...

Page 403: ...T REPORTS FATAL DIAGNOSTIC ERROR DATA 3 SUPPLEMENTAL CARD STATUS 06 BAD START LSP REQUEST 89 LIC REPORTED LIC IMAGE CHECKSUM ERROR DATA 3 CURRENT SLOT STATE 00 EMPTY UNCONFIGURED 01 WAITING FOR INITIAL START LSP REPLY 02 RUNNING 03 ERROR 01 NO PORTS CONFIGURED FOR LINE CARD 02 LINE CARD DISALLOWED BY OCC 03 TOTAL PORTS ALLOWED BY OCC 04 ERROR WRITING START LSP REQUEST 05 DISK ERROR WHEN SEARCHING ...

Page 404: ...AND PASS FILTER CIRCUIT ERROR FF FATAL ERROR 34 Power ON Diagnostic Error Selftest for integration cards TE INT LI INT DATA 1 through DATA 4 designate errors found Replace integration card as indicated by slot number 2 DATA 1 Bit 5 TIMER Bit 4 NMI Bit 3 Incorrect checksum fond in code during normal operation Bit 2 Normal error found during normal code operation Bit 1 BOOT error found during boot p...

Page 405: ...Bit 2 DRAM data error Bit 1 Boot ROM checksum failure Bit 0 Fatal CPU error DATA 2 Bit 7 DMA page register error Bit 6 Unexpected interrupt Bit 5 PIT2 8254 timing error Bit 4 Temperature out of range Bit 3 12 volts clean out of range Bit 2 5 volts clean out of range Bit 1 12 volts motor out of range Bit 0 12 volts clean out of range DATA 3 Bit 7 TDM crosspoint error Bit 6 Modem failure Bit 5 COM p...

Page 406: ...mory test Bit 2 Voice Memory refresh circuit error detected Bit 3 Voice Memory parity circuit failed Bit 4 Write Protect Memory failed memory test Bit 5 Write Protect functionality failed Bit 6 Control Bus Shared Memory error detected Bit 7 Port Controller Memory failed memory test DATA 3 Bit 0 Port Controller failed diagnostic selftest Bit 1 Port Controller interrupt functionality failed Bit 2 Po...

Page 407: ...DATA 3 Bit 7 TDM crosspoint pattern or address error Bit 6 Modem loopback or download error Bit 5 UART channel 1 or 2 error Bit 4 Watchdog timer error Bit 3 Optional Control chip error Bit 2 Floppy disk controller error Bit 1 Real Time Clock error Bit 0 DMA register or transfer error DATA 4 Bit 7 Internal status register error Bit 6 Ethernet Controller error Bit 5 Voice Bus Controller error Bit 4 ...

Page 408: ...RED DATA 2 FAX PORTS SUPPORTED BY VCU RAM DATA 3 VCU CONTROL RAM SIZE IN MEGABYTES DATA 4 VCU VOICE RAM SIZE IN MEGABYTES 11 VCU RAM INSUFFICIENT FOR TOTAL NUMBER PORTS CONFIGURED DATA 2 PORTS SUPPORTED BY VCU RAM DATA 3 VCU CONTROL RAM SIZE IN MEGABYTES DATA 4 VCU VOICE RAM SIZE IN MEGABYTES 12 CPU RAM SIZE INSUFFICIENT FOR OCC USER AND PORT COUNTS DATA 2 1 IF ERROR READING OCC 2 IF OCC SIZES TOO...

Page 409: ...empt to reload the software code from the floppy diskette to the hard disk If error repeats replace the hard disk indicated in DATA 1 If error repeats call your technical support center 3 DATA 1 LOGICAL DRIVE ID WITH DEFECTIVE FILE SYSTEM DATA 2 NOT USED DATA 3 NOT USED DATA 4 NOT USED 40 Non Media Disk Error Non media disk error Call your technical support center to have information interpreted D...

Page 410: ... to see if the cable from the Octel 200 300 to the Gateway is properly connected and secured Restart the Gateway If the problem still exists replace the CLI board in the Gateway 3 DATA 1 LAN ERROR TYPE AS FOLLOWS 01 NO RESPONSE FROM LAN CONTROLLER AFTER CONTROLLER RESET 02 NO INTERRUPT RECEIVED FROM LAN AFTER CONTROLLER ENABLED 03 INCORRECT ID STRING STORED BY CONTROLLER AFTER RESET DATA 2 FIRST B...

Page 411: ... USER NUMBER DATA 4 LO BYTE OF USER NUMBER 06 GATEWAY ERROR MBOX NOT CONFIGURED SYSP 199 07 CALL TO MBOX WITH COS ATTRIBUTE 84 THAT WAS NOT CORRECTLY CONFIGURED DATA 2 SPECIFIC OUTFAX Attribute 84 ERROR 0 MBOX HAS ZERO MESSAGES 1 FIRST MSG IN MBOX IS NOT A FAX 2 RUSDIR FAILED Read User Director Failed 08 PRIMARY SECONDARY CIRCULAR LINK LIST CORRUPTED DATA 2 0 SANITY CHECK FAILED 1 LOOP DETECTED IN...

Page 412: ...TA 2 TYPE OF ERROR 1 UNKNOWN ERROR 2 DUPLICATE 3 BAD TREE FRAME 4 BAD VUSER FRAME 5 BAD BALANCE FACTOR 6 BAD ROTATION DATA 3 HIGH NIBBLE OF USER NUMBER DATA 4 LOW NIBBLE OF USER NUMBER 12 ERROR IN UID TREE BUILD UIDERR DATA 2 TYPE OF ERROR 1 UNKNOWN ERROR 2 DUPLICATE 3 BAD TREE FRAME 4 BAD VUSER FRAME 5 BAD BALANCE FACTOR 6 BAD ROTATION DATA 3 HIGH NIBBLE OF USER NUMBER DATA 4 LOW NIBBLE OF USER N...

Page 413: ... SOURCE The OctelNet System mailbox System Parameter 248 has not been configured REMEDY Configure the OctelNet System mailbox Refer to the Configuration volume Remote Analog Networking chapter Configuration System Parameters and COS Attributes sections 1B OCTELNET SYSTEM MAILBOX DOES NOT HAVE COS ATTRIBUTE 82 SOURCE The OctelNet System mailbox does not have Class of Service Attribute 82 REMEDY Add...

Page 414: ...d 22 Sent a prefix the remote side did not recognize during Namesend 23 Other side does not have the Namesend feature 24 Generic Gateway error mailbox has not been configured but is required System Parameter 285 Go Dial went to initialization prompt 25 Names Directory error during Namesend 26 Multiple domain location configured with same IP address 27 Self numbering plan entry not configured but m...

Page 415: ...AX 44 CPU VCU Request Reply Checksum Error A protocol error occurred between the CPU and VCU on the control bus Contact your technical support center 3 DATA 1 NUMBER OF RETRIES ATTEMPTED BEFORE TRANSACTION SUCCEEDED OR ABANDONED MAXIMUM OF 3 DATA 2 DATA 3 DATA 4 FAILURE REASON FOR EACH ATTEMPT 01 NO ERROR RETRY SUCCEEDED 02 CONTROL BUS TIMEOUT ATTEMPTING TO READ CPU CB STATUS REGISTER 03 CONTROL B...

Page 416: ... FOR PROTOCOL 4 WE COULD VE GOT ANY DTMF OTHER THAN D DATA 2 and DATA 3 ARE THE INDEX INTO THE NETRLT TABLE THAT LEADS US TO THE PROBLEMATIC LOCATION REMEDY Check the route PNN and TNN Contact the system administrator at the remote end DATA 2 ERROR CODE 02 ATTEMPTING TO NETWORK WITH AN OEM MODEL THAT HAS NETWORKING INCOMPATIBILITY DATA 2 and DATA 3 ARE THE INDEX INTO THE NETRLT TABLE THAT LEADS US...

Page 417: ...cal support center 01 BAD LAN CONTROL BUS CKSUM Problem with LAN card REMEDY Contact your technical support center 02 LOST COMMUNICATION TO LAN BOARD Communication between the CPU and LAN card across the control bus was interrupted or failed for some reason REMEDY Verify that the LAN card is properly inserted in the slot and has not been removed Try the LANSTAT command to verify that the LAN card ...

Page 418: ...patibility problem with the LAN card REMEDY Contact your technical support center 06 LAN CONTROL BUS TIME OUT DURING READING WRITING CONTROL BUS Problem with the LAN card REMEDY Contact your technical support center 07 OEM NCK OF OTHER SYSTEM DOES NOT MATCH OURS OEM type between systems is incompatible REMEDY Use the LANSTAT command to determine which location is in the OEM FAIL state Check the OE...

Page 419: ... has insufficient memory Contact your technical support center DATA 2 NUM_CLIENTS REPORTED BY VCU DATA 3 NUM_SERVERS REPORTED BY VCU DATA 4 NUM_XFERS REPORTED BY VCU 3 A MULTIPLE YES RESPONSE TO MAILBOX QUERY Within a LAN uniform numbering plan any specific mailbox should have only one occurrence across the domain The system however sent a mailbox query and had multiple locations respond with a fo...

Page 420: ...um error DATA 3 LOW BYTE OF LOCATION DATA 4 UPPER BYTE OF LOCATION REMEDY The LAN guarantees that if a packet gets through it should be perfect regardless of line conditions Therefore this most likely points to a software problem Was the software recently changed or upgraded at either location If this continues contact your technical support center To determine the other location Subtract 2 from t...

Page 421: ...b was disconnected The digital network was taken down for servicing Equipment failure in the digital network The LAN automatically attempts to reestablish all connections when the digital network comes up again All system functions and features should recover and continue smoothly If digital networking is currently up and running it means there was a temporary loss of the network which has since b...

Page 422: ...us where the error was logged from DATA 3 and DATA 4 together give 16 bits of error information 06 BAD_SUBNET The subnet mask for self is not configured correctly Most common reason is that the subnet mask has never been configured The subnet mask is configured for SELF only and the value configured is shown went the L Loc command is issued REMEDY Get the correct IP address from the LAN administra...

Page 423: ...rror in Control Bus I O between CPU and card Replace the DSP based card If error repeats call your technical support center 3 DATA 1 03 Timeout on an ISDN request 04 Timeout on a DTIC request 05 Timeout on a DPNSS request 06 Timeout on a QSIG request DATA 2 Indicates the message type for which the time out occurred DATA 3 User Number if applicable 71 High Speed Link Monitor Error The Digital Netwo...

Page 424: ...is not responding Check and bring up the OctelAccess server 3 DATA 1 OctelAccess ID the ID configured at the OctelAccess server 75 Names Directory Export error Message server detected error when updating Names Directory export file or during export file transfer Contact your technical support center 2 DATA 1 ERROR CODE 01 NO DISK SPACE 02 READ ONLY VOLUME 03 ROOT DIRECTORY FULL 04 NO SYSTEM DEVICE...

Page 425: ...80 Message in Network Delivery Queue is Over 25 Hours Old If a message is in a network queue longer than 25 hours the message server logs this error The error is logged once when the 25 hour mark is detected and again at each subsequent midnight until the problem is cleared The hardware table shows an 8 bit value for each of four data fields Data1 Data4 The hi word is the first four bits the low w...

Page 426: ... 00000 00000 00000 00000 00000 00000 00000 00070 00000 00000 00000 00000 00002 00000 00000 00000 00000 00000 00080 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00090 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00100 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00110 00000 00000 00000 00000 00000 00000 00000 00000 00000 00000 00120 00000 00000 00000 000...

Page 427: ...er new messages reply messages quick messages etc NEW REPLY QUICK 04 TIMES LISTEN WAS USED Number of times listen was used 5 05 TIMES LAST WAS USED Number of times last was used 1 5 06 MESSAGES SENT TO DISTRIBUTION LIST Number of times messages were sent to Distribution Lists 07 TIMES SAVE WAS USED Number of times save was used 7 08 TIMES ERASE WAS USED Number of times erase was used 3 09 TIMES US...

Page 428: ...N Number of times was used from mailbox to return to automated attendant level 9 0 21 TIMES TIME STAMP WAS USED Number of times that time was used 8 22 MESSAGES SENT WITH MORE THAN ONE ADDRESS Number of messages that were directed to more than one address 23 MESSAGES DELETED Number of messages deleted heard to conclusion and exited with deleted because too short or erased If a message has been sen...

Page 429: ...ings were played 37 GREETINGS RECORDED Number of greetings including extended absence greetings that were recorded 38 CALLS TO VACANT EXTENSION Number of calls made to extensions that do not exist does not count message waiting calls 39 CALLS TO UNAVAILABLE EXTENSION Number of calls made to unavailable extensions 40 ALARM CALLS CONFIRMED Number of alarm calls confirmed by pressing the upon receipt...

Page 430: ...Applies only to integration units on integration cards Number of times the Octel 200 300 reset the integration card Could be caused by various conditions The Octel 200 300 does not restart 67 MESSAGE SEND FAILED Number of times message failed to be delivered because mailbox full or set not to accept messages 68 NUMBER OF CALLS PLACED BY WORKS APPLICATION The number of times calls were placed by th...

Page 431: ...is called Night messages are included in the pending messages for a location during the hours defined in System Parameter 62 NET NIGHT DELIVERY START TIME and System Parameter 63 NET NIGHT DELIVERY END TIME 80 NETWORK SEND COLLISION Number of network message send attempts that collided with an incoming call This peg is incremented during Protocol 5 operation 81 88 CODE DOWNLOADED SUCCESSFULLY TO I...

Page 432: ... times DID E M Interface calls were intercepted but something was wrong with the call 105 INVALID BUS MESSAGE TYPE Received selftest results unexpectedly Check for error in Hardware Error Table 106 DID E M INTERFACE REQUESTED CODE Number of times DID E M Interface requested code 107 DID E M INTERFACE REQUESTED TABLES Number of times DID E M Interface requested tables 108 DID E M INTERFACE REQUESTE...

Page 433: ...TE MESSAGE WAITING ANSWERED BUT NO RESPONSE Number of times offsite outcalls were answered but the Octel 200 300 detected no response after speaking the prompt the maximum number of times 120 OFFSITE MESSAGE WAITING PRE DIGIT FAILED Number of times the predigit string failed 121 NETWORK LINE QUALITY TEST ATTEMPT The number of line quality test attempts performed during Protocol 1 or 3 network call...

Page 434: ...source of an incoming call was identified as a network location 136 CALLER WAS DID E M INTERFACE UNIT Number of times the caller was a DID E M Trunk Interface call 137 CALLER WAS TRANSFERRED OUT TO NETWORK The number of times Protocol 1 or 3 placed an immediate call to accomplish any network function Includes calling an extension checking if a message has been listened to logging on or sending a Q...

Page 435: ... COURTESY DOWN Number of times the CD X command was executed successfully for LAN cards 152 COMMAND SENT OVER RS 232C TO PBX TO TURN ON MESSAGE WAITING Number of times a command was sent over RS 232C to PBX to turn ON message waiting light PBX integration only 153 COMMAND SENT OVER RS 232C TO PBX TO TURN OFF MESSAGE WAITING Number of times a command was sent over RS 232C to PBX to turn OFF message...

Page 436: ...GRATION CARD APPLIES ONLY TO INTEGRATION CARDS Number of times the Octel 200 300 reset the integration card Could be caused by various conditions The Octel 200 300 does not restart 167 MESSAGE SENT TO PDL WITH AN INVALID MAILBOX AS A MEMBER Number of times a message was sent to a Personal Distribution List that contained an invalid mailbox as one of its members 168 MW COMMAND SENT TO AN INTEGRATIO...

Page 437: ...BX RESTART PBX notified the Octel 200 300 of a restart message waiting lamps are relit 191 INTEGRATION RECORD CALL IN PROGRESS Record call in progress requested by user 192 INTEGRATION FORCED FORWARD A call was forced to forward to the Octel 200 300 193 INTEGRATION UNKNOWN FORMAT Unknown format for call record received 194 INTEGRATION PREMATURE END Premature end of call record 195 INTEGRATION BAD ...

Page 438: ... when attempting to log on to a mailbox 209 NUMBER OF INVALID TERMINAL LOGON ATTEMPTS The number of times an invalid password was used when attempting to log on to the Octel 200 300 terminal 210 NUMBER OF MESSAGES AFTER CALLING AN EXTENSION WHERE THE CONDITION WAS BUSY The number of times a message was left after calling a busy extension forwarded or not 211 TOTAL NUMBER OF FAXES RECEIVED Total nu...

Page 439: ... were transferred to the Logon Failure mailbox after three bad logon attempts 222 USER RECORDED AN ANNOUNCEMENT For the VMX 5000 User Interface only The number of times a mailbox holder pressed to record an announcement 0 7 2 223 USER RECEIVED MAILBOX MESSAGE For the VMX 5000 User Interface only The number of times a mailbox holder pressed to record a mailbox message 0 7 7 224 NUMBER OF TIMES A CA...

Page 440: ...ANNELS IN USE SENDING MESSAGES Total number of seconds during which LAN channels were sending messages for all channels combined 237 SECONDS LAN CHANNELS IN USE RECEIVING MESSAGES Total number of seconds during which LAN channels were receiving messages for all channels combined 238 ATTEMPTS TO MAKE AN OUTGOING CONNECTION Number of times LAN channels attempted to open an outgoing connection 239 OU...

Page 441: ... SENDING MESSAGES OVER THE DIGITAL NETWORK Number of times the destination cabinet rejected a message during delivery because of the disk being full 251 GOT DISK FULL WHILE RECEIVING MESSAGES OVER THE DIGITAL NETWORK Number of times this cabinet rejected a message during delivery because of the disk being full 252 LAN CHECKSUM ERROR DETECTED DURING DIGITAL NETWORK COMMUNICATION Number of times a c...

Page 442: ...ES LAN REQUEST QUEUE FILLED UP The number of times that the LAN request queue filled up 259 NUMBER OF TIMES DETECT DTMF WHILE RECORDING NET NAME OR MESSAGE Number of times DTMF was detected while recording network name or message 260 NUMBER OF TIMES SENDING NET NAME FAILED The number of times that sending a network name failed 261 OCTELNET MESSAGE SEND ATTEMPTS The number of Protocol 5 network mes...

Page 443: ...GIVEN BY SENDING SYSTEM The number of times a Protocol 5 message receive exceeds the expected length given by the sending system 271 OCTELNET FAX SEND ATTEMPTS Number of attempts Octel 200 300 made to send a fax message over Protocol 5 272 OCTELNET FAX SEND SUCCESSES Number of successful attempts made to send a fax message over Protocol 5 273 OCTELNET FAX RECEIVE ATTEMPTS Number of attempts Octel ...

Page 444: ...WAY LINK NEW CALL FOR LOGON The number of times a logon control is transferred to the OctelAccess server 291 GATEWAY LINK NEW CALL FOR LOGOFF The number of times a logoff control is transferred to the OctelAccess server 292 GATEWAY LINK STANDARD NEW CALL The number of times a new call is transferred to the OctelAccess server control 293 GATEWAY LINK NEW CALLS NOT CLAIMED BY THE GATEWAY Number of t...

Page 445: ...ON ATTEMPT TO TRANSFER TO AN EXTENSION FORWARDED An attempt that may or may not have been successful was made by a user to transfer a caller to an extension forwarded to the message server Used with Matra PBX integration only 308s INTEGRATION CHECK MAILBOX Received a query from the PBX in response to check if there is a mailbox associated with an extension Used with Matra PBX integration only 309 ...

Page 446: ... J J J NET DIG LOST AIC GOT CX PORT POWER FAILURE 100 NET SND BUSY IMMED INTCP RNA INTCP BUSY INTCP ERROR INTCP INVALID BUS MSG RQST CODE RQST TABLES RQST IMMED DID E M ERROR 110 DUPLI FOUND BUS IN MSGS BUS OUT MSGS NET RCV DSK FUL NET REV LONG NET RCV SIL LIM NET REV BUSY OFF MW CALLS OFF MW ANSWER OFF MW SPK LIM 120 OFF MW PRE FAIL NET QUA ATTEMPT NET QUA FAIL NET QUA LOW SIG NET QUA LOW S N MSG...

Page 447: ...BRDCAST QUERY 250 DNET SND REJECTED DSK FULL DNET RCD REJECTED DISKFULL DNET CHCKSUM ERROR TIME SYS UP TIME LAN UP RTIM NAM RCHD LIMIT RTIM NAM PLY ERROR RTIME EXT QUERY LAN RQST Q FULL NET REC_DTMF 260 NET NAME FAIL ON MSG SND ATT ON MSG SENT ON MSG RCV ATT ON MSG RCVD ON 10 CLONE ON DIF CLONE ON FULL SYS MBX ON LOK MBX ATT ON LOK MBX OK 270 ON MSG LONG ON FAX SND ATT ON FAX SENT ON FAX RCV ATT O...

Page 448: ......

Page 449: ...lacement 9 14 Local Area Network LAN Card Replacement 9 16 DTIC Replacement 9 18 Fax Application Processor Replacement 9 23 Hard Disk Drive Replacement 9 24 Floppy Disk Drive Replacement 9 26 Power Supply Unit Replacement 9 29 AC to DC Power Supply Conversion 9 44 Octel 200 Fan Panel Assembly 9 49 Octel 300 Fan Tray Replacement 9 49 Octel 200 300 Air Filter Cleaning 9 50 Motherboard Assembly Repla...

Page 450: ...Hard Disk Drive Assembly 9 25 9 17 Octel 300 Floppy Disk Drive Assembly 9 27 9 18 100 240 VAC Autoranging PSU Label 9 29 9 19 Octel 200 Power Supply Unit 9 30 9 20 Octel 300 Power Supply Assembly 9 31 9 21 Octel 300 120 Vac and 240 Vac Domestic Power Filter Assembly 9 33 9 22 Octel 300 240 Vac International Power Filter Assembly 9 34 9 23 Octel 300 48 Vdc Powered Filter Assembly 9 35 9 24 Field Wi...

Page 451: ...tion Use an antistatic wrist grounding strap to prevent damage to sensitive electronic components Before handling any electronic equipment including the Power Supply Unit and cables fasten one end of the strap around your wrist and the other end to any unpainted metal surface of the Octel 200 300 inner cabinet Air Filter Clean the air filter regularly every 3 to 4 months to prevent restricted air ...

Page 452: ...t The tools and equipment required to perform preventive maintenance on the Octel 200 300 are Key to front door Antistatic wrist strap Digital volt ohm meter Three standard touch tone telephones Telephone test set butt set Large flat blade screwdriver 11 32 nut driver No 1 Phillips screwdriver 5 16 hex socket driver IC puller Breakout box Digit grabber Flashlight RS 232C compatible ASCII send rece...

Page 453: ...Supply Unit Floppy Disk Drive Power Switch System Fuse Works Disk Drive System Voice Disk Drives Voice Disk Drive VCU Slot CPU Slot Seven Card Slots A1 A6 LIC TLC DAC or Integration card A1 A7 FAX card A5 A7 LAN card A7 Entryworks ACP card Reload Button Figure 9 1 Octel 200 Shelf Structure ...

Page 454: ...9 01 Front Door Disk Drive Assembly VCU Slot A8 Front System Terminal Port SP1 Connector CPU Slot A9 Power Switch Power Supply Floppy Drive Unit Reload Button Floppy Disk Drive Floppy Signal Cable Card Slot Card Slot System Fuse Figure 9 2 Octel 200 Inside Front View ...

Page 455: ...rm Port J3 I O Panel Visual Mailbox Connector J4 System Terminal Port J1 J1 J2 J3 J4 Power Cord P1 P2 P3 P4 P5 P6 P7 Earth Ground Connection Point Tapped Mounting Holes to secure Works for Serenade Serial I O Panel and DAC Panel f f Cable Ties Figure 9 3 Octel 200 Cabinet Rear View ...

Page 456: ...9 6 Installation and Maintenance Volume Octel 200 300 S 4 1 PB60019 01 System Terminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector Figure 9 4 Octel 200 Rear View ...

Page 457: ...9 8 illustrate the front rear and inside views Front System Terminal Port Power Supply Unit Floppy Disk Drive Power Switch Works Disk Drive Four Voice Disk Drives System Voice Disk Drives Fan Tray VCU Slot CPU Slot Twelve Card Slots A1 A11 LIC TLC DAC or Integration card A1 A12 FAX card A10 A12 LAN card A12 Entryworks ACP LIC FAX TLC Integration card Reload Button Figure 9 5 Octel 300 Shelf Struct...

Page 458: ...B60019 01 Front Door Card Slot Card Slot Hard Disk Drive Assembly VCU Slot A13 Power Supply Unit Fan Tray Front System Terminal Port SP1 Connector CPU Slot A14 Floppy Signal Cable Power Switch Floppy Disk Drive Reload Button Figure 9 6 Octel 300 Inside Front View ...

Page 459: ...ower Receptacle Power Cord Alarm Port J5 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 Rear System Terminal Port Connector J1 Reserved RS 232C J3 and J4 Connectors Earth Ground Connection Point J6 Visual Mailbox Connector J6 Cable Tiedown Points Tapped Mounting Holes for securing Works for Serenade Serial I O panel and DAC panel Figure 9 7 Octel 300 Rear View ...

Page 460: ...9 01 System Terminal Port Cable Main Power Harness Power Line Filter Main Disk Drive Power Harness Main Motherboard shelf A Fan Tray Power Harness SCSI Bus Jumper Cable Disk Drive Motherboard shelf B Disk Drive Motherboard shelf C Figure 9 8 Octel 300 Inside Rear View ...

Page 461: ...egarding hot plug replacement of disk drives When replacing or installing subassemblies in an Octel 200 300 cabinet use the following guidelines Close and lock the cabinet door when not working on the cabinet The door should not be left open for more than one hour at a time Always wear an antistatic wrist strap before handling any parts Caution Printed Circuit Assemblies such as the CPU card conta...

Page 462: ...ircuit Assembly PCA Motherboard Option Control Chip OCC Figure 9 9 Card Cage Showing a Printed Circuit Assembly and an Option Control Chip Replacing a PCA Use the following procedure to replace a VCU or CPU 1 Unlock and open the door of the cabinet 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Switch OFF the PSU 4 Disengage the PCA from the motherboard by p...

Page 463: ...ct operation 13 Close and lock the door to the cabinet Line Interface Card LIC Replacement The Octel 200 300 LICs 4 and 8 port LIC ILC12 and DLC16 installed in shelf A are hot pluggable That means you do not have to turn OFF the message server to remove or install the cards The message server must be restarted if a card is added or if the replacement card is not the same as the card removed Cautio...

Page 464: ...IC when the connectors are seated Caution Do not slam the LIC into the cabinet as this could damage the board or motherboard connectors Once the LIC is installed the red LED comes ON When self test diagnostics are complete the green LED comes ON When the LIC is initialized and ready for operation the red LED goes OFF 5 Initialize the ports by entering CU x y In this command x is the slot and y is ...

Page 465: ...tistatic wrist strap Connect it to an unpainted portion of the cabinet 2 While holding the top and bottom edges of the card slide it into the card cage 3 Pivot the card ejectors as needed to grip the small flanges on the front edges of the card cage 4 Firmly seat the integration card connectors into the motherboard by pressing the ejectors against the front edge of the card The ejectors clip onto ...

Page 466: ...ed portion of the cabinet 4 Disengage the LAN card from the motherboard by pivoting the plastic card ejectors on the top and bottom front edge of the LAN card 5 Slide the LAN card out of the card cage Handle the LAN card only by the top and bottom edges Do not touch components on the LAN card 6 Store the removed LAN card in a static protection bag Installing a LAN Card Use the following procedure ...

Page 467: ...ed 6 After servicing the LAN card use the Courtesy Up command to put the card into service At the prompt enter CU x Enter In this command x is the slot number 7 Test the message server for correct operation 8 Close and lock the door to the cabinet Figure 9 10 shows the eight LEDs on the front edge of the LAN card Figure 9 10 LED Placement on the LAN Card 1 2 3 4 5 6 7 8 ...

Page 468: ...ent The Digital Trunk Interface Cards DTIC installed in Shelf A are hot pluggable That means the system does not need to be powered down to remove or install the cards Caution No more than one card at a time may be removed or installed with power ON Installing a DTIC Card for a New Installation These procedures are for installing a DTIC card in a new installation If you are replacing a DTIC card i...

Page 469: ... ohm or the 120 ohm adapter Grounding Strip Velcro Hold down I O Panel Figure 9 11 Octel 200 DTIC E1 Kit Installation P7 P6 P5 P4 P3 P1 J4 J2 J5 J6 2X New Jack Screws DTIC E1 Adapter Grounding Screw Grounding Strip Velcro Hold down I O Panel P10 P9 P8 P11 P12 J1 J3 I O Cabling installed here Refer to the figure for the 75 ohm or the 120 ohm adapter Figure 9 12 Octel 300 DTIC E1 Kit Installation ...

Page 470: ...rotrude approximately 1 inch 25mm from the end of the jacket Strip approximately 25 inch 6mm of insulation from the end of each conductor Cut the shield so that a 5 inch 13mm length of shield foil or braid can be pulled back over the cable jacket To pass regulatory requirements shielded cable must be used b Connect the conductors from the I O cable to the 120 ohm adapter as shown in Figure 9 14 c ...

Page 471: ... a DTIC Card in an Existing Installation 1 Unlock and open the cabinet door 2 Put on antistatic wrist strap Connect it to an unpainted portion of the cabinet The ports cannot be forwarded 3 Before removing the old card issue the command CD x where x is the slot for the card 4 Disengage the DTIC from the motherboard by pivoting the plastic card ejectors on the top and bottom of the line card front ...

Page 472: ...D comes ON When self test diagnostics are complete the red LED remains ON and the uppermost green LED comes ON This indicates that the card is ready for application code download and initialization When the card is operational only the uppermost green LED remains lit This indicates the DTIC application code is operating normally The green LED stays ON even if problems are detected with the E1 trun...

Page 473: ...l Figure 9 15 Fax Application Processor Removing Fax Application Processors Use the following procedure to remove a fax card 1 Before servicing a fax application processor use the Courtesy Down command to take the fax card out of service At the prompt enter CD x Enter In this command x is the slot number 2 Unlock and open the door of the cabinet 3 Put on an antistatic wrist strap Connect it to an ...

Page 474: ...mmand x is the slot number of the fax card 6 Test the fax card for correct operation Refer to the Feature Description volume Fax Mail Plus chapter Testing the Fax Application Processor section for testing procedures 7 Close and lock the door to the cabinet Hard Disk Drive Replacement Hard disk drives are installed in the message server cabinet when it is shipped When a replacement is required you ...

Page 475: ...of the cabinet 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Locate the drive assembly to be removed 4 Use a flat blade screwdriver to loosen the two captive screws securing the disk assembly to the cabinet 5 Gripping the front flange pull the drive assembly out of the cabinet Use one hand to support the bottom of the drive when it clears the cabinet 6 Care...

Page 476: ...e assembly is mated with the connector on the backplane This is accomplished when the flange on the front of the drive assembly sheet metal reaches or very nearly reaches the sheet metal of the cabinet Caution Do not slam the drive assembly into cabinet This could damage the disk drive 7 Using a flat blade screwdriver tighten the two captive screws that are attached to the front flange of the driv...

Page 477: ...c wrist strap Connect it to an unpainted portion of the cabinet 3 Locate the floppy disk drive assembly 4 Remove the configuration backup disk from the floppy disk drive 5 Disconnect the floppy disk signal cable from the front of the CPU card 6 Use a flat blade screwdriver to loosen two captive screws securing the floppy drive to the cabinet 7 Grip the front flange of the drive assembly and pull i...

Page 478: ...is to the right of the sheet metal slider plate 4 Guide the sheet metal plate into the card guides marked B5 5 Gently but firmly slide the drive assembly into the slot until the connector on the back of the assembly has mated with the connector on the backplane This is accomplished when the flange on the front of the drive assembly sheet metal reaches or very nearly reaches the sheet metal of the ...

Page 479: ...60HZ System Grounding required see Installation Requirements Figure 9 18 100 240 VAC Autoranging PSU Label Caution The following replacement procedures cover different PSUs and are different depending upon which PSU you are replacing The replacement procedures also differ depending upon whether the message server is an Octel 200 or an Octel 300 If you are replacing a 120 230 Octel 200 or 240 Octel...

Page 480: ...es a 10 Amp fuse for domestic one uses a 5 Amp fuse for international and the third uses a 6 3 Amp 250V Slow Blow 5x20mm fuse for worldwide use When replacing a fuse check to see which fuse is currently used and replace it with a fuse of the same type Refer to the Power Supply Unit section in the Hardware chapter The Octel 200 PSU has a fuse located on the front panel If all of the following condi...

Page 481: ...EDs on the cards to see whether they are lit 9 Check that the disk drive and fans are running 10 Close and lock the door of the cabinet Octel 300 Power Supply Unit The Octel 300 PSU and the floppy disk drive are separate units and can be replaced separately Figure 9 20 shows the Octel 300 power supply assembly The appearance of the 120 VAC 240 VAC and 100 240 VAC auto ranging PSUs are the same Cir...

Page 482: ...ntistatic wrist strap Connect it to an unpainted portion of the cabinet 6 Remove the three screws that secure the power filter assembly to the cabinet 7 Disconnect the wires from the power filter assembly that lead to the motherboard assembly and set the filter assembly aside The AC power filter assembly does not require tools whereas the DC filter assembly requires an open ended wrench to disconn...

Page 483: ...1 PB60019 01 Connector Mounting Screws Power Filter Assembly Harness Grounding Hardware Backplane to Filter Harness Front View of Connector Green Yellow Blue Brown Connector Figure 9 21 Octel 300 120 VAC and 240 VAC Domestic Power Filter Assembly ...

Page 484: ...00 300 S 4 1 PB60019 01 Front View of Connector Connector Mounting Screws Power Filter Assembly Harness Grounding Hardware Backplane to Filter Harness Green Yellow Brown Blue Connector Figure 9 22 Octel 300 240 VAC International Power Filter Assembly ...

Page 485: ...1 PB60019 01 Bottom View of Filter Front View of Connector Connector Mounting Screws DC Filter Assembly Harness Grounding Hardware Backplane to Filter Harness Green Yellow Black Purple Connector Figure 9 23 Octel 300 48 VDC Power Filter Assembly ...

Page 486: ... the PSU when it is ON If you are replacing any type of PSU in the Octel 300 you must also replace the Power Filter Assembly Refer to Octel 300 120 VAC and 240 VAC PSU Power Filter Assembly in this section Removing the PSU 1 Unlock and open the door of the cabinet 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Turn OFF the power to the message server at the ...

Page 487: ...d 1 is pressed in Caution Installing the PSU with the circuit breaker ON and the power cord attached to the primary power could damage the PSU or the message server 3 Pick up the PSU with one hand on the handle and the other hand under the unit to support its weight Support the PSU by holding the sheet metal slider Do not touch any power supply electrical components or wiring 4 Line up the edges o...

Page 488: ...There are two separate Replacement Kits one for the Octel 200 and one for the Octel 300 Octel 200 120 230 VAC PSU Replacement Kit Part Number FK90246 Item Number Description Quantity 740 6640 000 Assembly Floppy Power Supply 100 240 VAC 1 072 1400 000 Fuse 50X20MM 6 3A 250 VAC Slowblow 1 445 6277 001 Label 100 240 VAC Input UL 1 FI90146 01 Procedure to Install 100 240 VAC PSU 1 Octel 300 120 240 V...

Page 489: ... of the rocker marked with a 0 is pressed in 3 Disconnect the floppy drive ribbon cable from the CPU Card 4 Unscrew and remove the original 120 VAC or 230 VAC PSU Floppy Assembly and store appropriately The PSU Floppy Assembly is heavy While removing the unit with one hand use the other hand to provide support from underneath 5 Pick up the new 100 240 VAC PSU Floppy Assembly with one hand on the h...

Page 490: ...ocedures Use this procedure to replace an existing Octel 300 PSU 120 VAC PSU 740 6016 001 or 240 VAC PSU 740 6017 001 with Octel 300 100 240 VAC Auto ranging PSUs 740 6641 000 This procedure also covers replacement of any of the following Filter Assemblies 120 VAC Filter Assembly 740 6006 001 002 240 VAC Domestic Filter Assembly 740 6028 001 002 240 VAC Euro Filter Assembly 740 6030 001 002 with O...

Page 491: ...s set aside during Step 5 10 Unscrew and remove the original 120 VAC or 240 VAC PSU as applicable and store appropriately The PSU is heavy While removing it with one hand use the other hand to provide support from underneath 11 Pick up the new 100 240 VAC PSU with one hand on the handle and the other hand under the unit to support its weight Support the PSU by holding the sheetmetal slider Do not ...

Page 492: ...cal Support for assistance 19 Attach the High Leakage Current Warning Label Part Number 445 6276 001 to the back of the Octel 300 Place the label immediately above the PSU voltage label on the Power Filter Assembly The High Leakage Current warning is an alert that the Octel 300 must be properly grounded to minimize safety concerns Refer to the Installation chapter for important safety instructions...

Page 493: ... 4 1 PB60019 01 Front View of Connector Connector Mounting Screws Power Filter Assembly Harness Grounding Hardware Backplane to Filter Harness Green Yellow Brown Blue Connector Figure 9 25 Octel 300 100 240 VAC Worldwide Power Filter Assembly ...

Page 494: ... Caution Damage to the message server might occur if replacement procedures are not performed in the order given Removing the Octel 200 AC Subassemblies This conversion requires the Octel 200 AC to DC power supply conversion kit part number 740 6543 001 which contains the following DC PSU DC inlet box DC backplane harness To remove the AC subassemblies use the following procedures 1 Remove the AC ...

Page 495: ...45 Octel 200 300 S 4 1 PB60019 01 Connector to Backplane Mounting Screws Connector Backplane Power Harness Front View of Connector Harness Grounding Hardware Figure 9 26 A C Backplane Power Harness Installation for Octel 200 ...

Page 496: ... new screws 3 Install the DC backplane harness as shown in Figure 9 27 4 Secure the fan panel to the cabinet as described in the Installing the Fan Panel in the Octel 200 section 5 Reinstall the VCU and CPU cards in slots A8 and A9 respectively 6 Install the DC PSU following the instructions in the Installing the Power Supply Unit section 7 Secure the new spare fuse to the side of the cabinet 8 Lo...

Page 497: ...4 1 PB60019 01 Front View of Connector Connector Backplane Power Harness Purple Black DC Inlet Box Connector to Backplane Mounting Screws Harness Grounding Hardware Green Yellow Figure 9 27 D C Backplane Power Harness Installation for Octel 200 ...

Page 498: ...e accessed through the front of the chassis Remove the nuts and washers that secure the ground wires Pull the harness out of the message server Installing the Octel 300 DC Subassemblies To install the DC subassemblies use the following procedure 1 Install the DC filter to backplane harness as shown in Figure 9 23 2 Connect the wires from the backplane harness to the DC filter assembly as shown in ...

Page 499: ...ure condition may result if this rule is not followed Installing the Octel 200 Fan Panel To install the fan panel use the following procedures 1 Connect the fan power harness for the new fan panel to the power connector on the top of the motherboard 2 Rest the fan panel on the two locating standoffs 3 Secure the fan panel with the four screws previously removed Insert the two short screws at the t...

Page 500: ...sk signal cable should be to the right of the fan tray 2 Slide the fan tray into the message server so that the connector on the back of the assembly mates fully with the connector in the cabinet This is accomplished when the front flange of the fan tray reaches or very nearly reaches the two small angle brackets on either side of the cabinet 3 Use a flat blade screwdriver to tighten the two capti...

Page 501: ...erial is against the door 2 Once the air filter is in position push the corners and the top and bottom edges of the air filter against the Velcro hold downs 3 Close and lock the cabinet door Motherboard Assembly Replacement The motherboard provides the communications bus for the VCU CPU and LIC printed circuit assemblies as well as the DC power distribution for the disk drives Figure 9 28 shows th...

Page 502: ...re 9 27 for the DC Backplane Power Harness Removing the Octel 200 Motherboard Assembly To remove the motherboard assembly use the following procedures 1 Unlock and open the cabinet door 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Turn OFF the PSU Refer to the Power Supply Unit Replacement section in this chapter for details about turning OFF the power 4 D...

Page 503: ...otherboard use the following procedure Caution The motherboard must be aligned precisely to ensure correct card engagement To accomplish this make sure to follow the instructions exactly 1 Install the backplane power harness from the old motherboard on the new motherboard Refer to Figure 9 26 for AC or Figure 9 27 for DC for correct installation 2 Remove the Option Control Chip OCC from the old mo...

Page 504: ... Assembly Figure 9 23 for 48 VDC Power Filter Assembly Figure 9 25 for the 100 240 Worldwide Power Filter Assembly Removing the Octel 300 Motherboard Assembly 1 Unlock and open the cabinet door 2 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 3 Turn OFF the PSU Refer to the Power Supply Unit Replacement section in this chapter for details about turning OFF the p...

Page 505: ...otherboard so that it can be installed on the new motherboard The hardware used to secure the power filter harness to the motherboard two screws two nuts and a lock washer is reused when securing the harness to the new motherboard Installing the Octel 300 Motherboard Assembly To install the motherboard assembly use the following procedure Caution The motherboard must be aligned precisely to ensure...

Page 506: ...p left corner of the motherboard 12 Install the Power Filter Assembly as described in the Octel 300 Power Filter Assembly Replacement section in this chapter 13 Fasten the bottom rear panel with four screws and reconnect the cables as they were connected on the old motherboard 14 Fasten the top rear panel with four screws 15 Verify that the PSU is OFF Attach the power cord If the cabinet is DC pow...

Page 507: ...0 Disk Drive Backplanes Disk Drive Backplane Shelf B Disk Drive Backplane Shelf C Caution Disk drive backplane are sensitive to static electricity Do not attempt the following procedures without wearing an antistatic wrist strap The disk drive backplane is sensitive to rough handling Care should be taken to handle it as gently as possible The following replacement procedures provide steps for remo...

Page 508: ...cables not directly attached to the backplane being replaced remain connected 9 If the shelf B disk drive backplane is being removed and the message server is equipped with a load resistor assembly remove the four screws and washers that secure the load resistor assembly to the message server Refer to Figure 9 30 to verify whether a load resistor assembly is present 10 Remove the screws along the ...

Page 509: ... to ON 11 Test the message server for correct operation by following the procedures in the Installation chapter in this volume Verify that the fans are spinning Octel 300 Load Resistor Assembly Replacement If the load resistor assembly malfunctions it must be replaced with a new one Do not attempt to replace or alter the load resistor components or wire harness Figure 9 30 Cutaway View of the Load...

Page 510: ...ached to the load resistor assembly is also attached to the shelf B disk drive backplane and to the fan assembly 8 Remove the three screws that secure the fan assembly connector to the cabinet 9 Disconnect the harness where it plugs into the shelf B backplane 10 Remove four screws and washers that secure the load resistor assembly sheet metal to the cabinet and set the load resistor assembly aside...

Page 511: ...red onto the motherboard as shown in Figure 9 31 and Figure 9 32 Figure 9 31 Option Control Chip OCC Assembly Option Control Chip Assembly including socket Motherboard Socket fixed to Motherboard Figure 9 32 Location of Option Control Chip OCC in the Octel 200 300 Motherboard Option Control Chip OCC Caution The OCC assembly is sensitive to static electricity and should be handled as little as poss...

Page 512: ...y connector on the motherboard Using an IC puller carefully pry the entire OCC assembly from the motherboard If a pin is broken or bent during removal a new OCC must be ordered 4 Place the OCC assembly on an antistatic foam pad Installing the OCC To install the OCC assembly use the following procedures 1 Install the new OCC assembly next to the top power supply connector on the motherboard Pin 1 o...

Page 513: ... SLOTS Table 10 4 10 3 Troubleshooting and Maintenance 10 9 Diagnostics 10 9 DTIC Not Up 10 10 Call into System Phone Rings but Is Never Answered 10 18 System Answers but Voice Quality Is Poor 10 18 System Answers but Pops or Buzzes 10 18 Modem Connection Has Garbage Characters 10 18 Ports on the DTIC Configured for Ringing but Do Not Answer Calls 10 19 DTIC Still Does Not Operate Correctly 10 19 ...

Page 514: ......

Page 515: ...rts SLOTS Table DTIC Hardware The DTIC consists of two major processing components The control processor CP Five digital signal processors DSPs Refer to Figure 10 1 showing the layout of the primary components on the card To connect the Octel 200 300 to the PBX use two 75 ohm coax cables Be sure that the sw1 and sw2 switches on the card are set correctly to 75 ohms for U S A and 120 ohms for Germa...

Page 516: ...nent Layout Card Stiffener Power run LEDs Connector P3 Connector P2 Connector P1 Connector P4 WDT jumper DSP PGA DSP memory DSP DSP PGA DSP memory DSP DSP PGA DSP memory DSP DSP PGA DSP memory DSP DSP PGA DSP memory DSP Reserved for 6th DSP PGA DSP memory DSP CP memory PGA SM Boot ROM Trunk Framer Trunk Framer sw2 75 ohm 120 ohm sw1 75 ohm 120 ohm ...

Page 517: ...hnical support for help For the DTIC to operate the Octel 200 300 must be configured correctly The major items for configuration are System Parameters COS SLOTS Table System Parameters Several system parameters must be properly set to allow the DTIC to work correctly System Parameter 3 PBX TYPE and PBX MODEL Set the PBX type and model to the correct settings System Parameter 9 FLASH TIME MSEC Set ...

Page 518: ...a DTIC card is configured for A law 4 or 8 port line cards cannot be used To receive fax calls For modem connection using the 5 command Class of Service A COS must be configured for each of the 30 DTIC ports Assign attributes as required Refer to the Configuration volume COS chapter SLOTS Table The slot where a DTIC is to be installed must be added to the SLOTS Table Adding a slot for a DTIC is si...

Page 519: ...es the port channel number on a card DTIC cards have 30 channels each If two DTIC cards are installed in slots 1 and 2 the channel numbers on the card in the second slot start with port 31 Enter the PBX extension number connected to each message server port A mailbox extension number cannot be the same as a port extension number Enter the COS for each port on the card Directs the message server to...

Page 520: ...ports are configured the message server makes outcalls when at least three ports are idle If more than 32 ports are configured the message server makes outcalls when at least four ports are idle Enter 1 2 or 3 to specify that this card is the primary secondary or tertiary system clock sync source or N that the card is not used as a clock sync source If no other cards PIC or other DTIC have been se...

Page 521: ...CROLM 3 RIC 16 FAX8 7 LIC8 51 PICATT 4 ATTIC 17 FAX4 10 LIC8 52 PICNT 13 SIC8 11 TLC8 18 LIC4I 23 DTC17 E1 24 DTI18 T1 25 DTC17 ISDN 26 DLC16 33 ILIC12FR 34 ILIC12UK 35 ILIC12JP 37 ILIC12GR 53 DTC17 DPNSS 54 DTC17 QSIG Enter Card Type SLOT 2 23 Enter LSP table to be referenced for this slot 0 DEFAULT 7 DL16FR 14 DL16UK_C 21 IL12US_C 28 DPN_GPTA 1 IL12FR_S 8 T1 15 DL16NTH 22 EUROISDN 29 DPN_GPTB 2 ...

Page 522: ... IL12US_C 28 DPN_GPTA 1 ILC12_FR_S 8 T1 15 DL16NTH 22 EUROISDN 29 DPN_GPTB 2 ILC12_GE_S 9 MD110 E1 16 DL16TOSH 23 PIC_AT T 30 DPN_MITA 3 DLC16US 10 DLC16UK_S 17 DL16TIE 24 PIC_NT 31 DPN_MITB 4 DLC16AU 11 ILI2UK_S 18 IL12UK_C 25 PIC_ROLM 32 QSIG_MST 5 DLC16GE 12 DL1690 19 IL12FR_C 26 DL16SNG 33 QSIG_SLV 6 ILC12US_S 13 DPNSS_CB 20 IL12GE_C 27 DL16OS Empty line 0 MOD Enter PORT NUMBER to ADD or MODIF...

Page 523: ... possible solutions to help in troubleshooting the system Diagnostics The CONNECT command logs onto the DTIC card At the prompt enter CONN x Enter where x is the slot number of the DTIC The following message appears Connecting to E1 in slot These status commands give information about the status of the trunks card and ports ST TR gives the status of the trunks ST CARD gives the status of the DTIC ...

Page 524: ...te Loss of Signal Traffic Disabled RAI OFF RAI OFF AIS OFF AIS OFF Line Code Mode Non CRC4 Loopback OFF Excess CRC Failures NO Excess FAS Errors NO Excess FEBE NO Timeslot 16 Signaling Channel Status RECEIVE TRANSMIT State Out of frame Mode CAS MF RAI OFF MF RAI ON AIS OFF AIS OFF CM State State On line The TRANSMIT Traffic field shows Disabled which indicates that the card will not transmit The R...

Page 525: ...ck fails more than about 888 times second the digit is incremented Excess FAS Errors Frame Alignment Signal NO YES In checking for FAS errors a signal with a repetitive pattern is sent by the far end at 8 000 times second If the DTIC does not receive an expected item from the pattern several times in a row the field changes to YES Excess FEBE Far End Block Error NO YES Signal from DTIC is okay Sig...

Page 526: ...m CM State State On line Off line Normal Not functioning For example the card may be off line for 20 30 minutes when the system is being booted The card doesn t think the system knows the card is there When the card is being brought up the CM State normally starts off line for 10 seconds to 30 minutes depending on whether the system software is already up or not Card Manager CM is the basic high l...

Page 527: ...being received from the network A Sequencer PC is a virtual software entity like a little computer that has its own task to perform on a specific part of the card s software For example there is a separate Sequencer PC for keeping track of the health of each port Following is the port status for port 1 dtic ST 1 Channel 01 Status RECEIVE TRANSMIT ABCD 0000 ABCD 1111 OTHER CHANNEL STATE ON HOOK SEQ...

Page 528: ... hook Wink Flash Busy error OTHER CHANNEL STATE ON HOOK OFF HOOK SEQUENCER PC Value from 00 to ff hex 0f 02 fe and ff 00 to fd Informational only for use by Avaya Engineering Down The port is waiting to be told to operate Up idle and ready for calls The port is down because of an internal error Most of the other possible values are used when the port is processing calls A Sequencer PC is a virtual...

Page 529: ... RAI OFF MF RAI OFF AIS OFF AIS OFF CM State State On line The ST CARD command shows the status of the card This example shows normal card status In this example the card is enabled to be the synchronization receiver of the master clock dtic ST CARD Channel Status ALL CARD STATE UP SEQUENCER PC C2 CLOCK MASTER Enabled CLOCK ACTIVE Enabled The ST 1 command shows the port status for port 1 channel 1...

Page 530: ...increments it likely means serious problems probably with the PBX which may require maintenance ts_bit_slip_cnt Bit slip The clock sync source is out or the frequency is slightly off ts_crc_fail_cnt Cyclic redundancy check fail Intermittent instantaneous errors There could be hundreds in a day This count is not as serious as the ts_oof_cnt ts_fas_err_cnt Frame alignment signal error A frame alignm...

Page 531: ... a minor cause for concern If the count is 512 or more per day it is a major problem The ts means trunk scanner Solutions for Trunk Problems Perform the following steps to solve trunk problems 1 Make sure the transmit and receive portions of the cable are not reversed If it is possible to swap the transmit and receive parts of the cable do so and check to see if the DTIC comes up 2 Make sure the c...

Page 532: ...e source of this problem is that the signaling method for the DTIC is not set to the correct value The signaling method is set in LSP Table parameter 24 If the problem occurs contact Technical Support System Answers but Voice Quality Is Poor This problem probably means that the PCM encoding law is incorrectly set Check whether System Parameter 198 PCM ENCODING FOR THE SYSTEM is set correctly If no...

Page 533: ... Then test that the card accepts phone calls DTIC Still Does Not Operate Correctly If you need to call Technical Support try to provide the symptoms of the problem and the revision version of the DTIC software You can get complete DTIC revision information by connecting to the DTIC E1 and using the VERSION command as in the following example CONN 2 Connecting to E1 in slot 2 dtic VERSION Version I...

Page 534: ......

Page 535: ...n 11 5 11 3 Testing the LAN 11 7 Traffic Pegs 11 10 11 4 Taking the LAN Card Out of Service 11 11 When To Use Courtesy Up or Down 11 11 Effect of Pressing the Escape Key 11 13 Appendix A Internet Addressing 11A 1 Appendix B Simple Network Management Protocol SNMP 11B 1 Appendix C Octel Private MIB 11C 1 Tables 11 1 LED Activity on the LAN Card 11 6 11 2 CD and CU for LAN Messages and Descriptions ...

Page 536: ......

Page 537: ...ion in the digital network x the specific location name to be tested SNMP Test TEST SNMP TEST SNMP Tests the mechanism of communication between the Octel 200 300 message servers and the SNMP manager system Maintenance and Troubleshooting Diagnostic Tools LAN CARD PING Echo Test CMD x PING y Lowest level echo test from the local LAN to the destination message server to verify that both LAN cards ar...

Page 538: ......

Page 539: ...N Backup and Restore Gateway Link Telnet Access The LAN card supports 10 Mbps operation according to the IEEE 802 3 standard The LAN card is part of the the LAN Hardware Kit part number 740 6221 001 The kit contains one LAN card and one 25 pair to RJ45 adapter The kit works with both the Octel 200 or Octel 300 For LAN card installation the following are required but not included with the LAN card ...

Page 540: ...MBER 0 N for SELF empty line NONE MOD Enter the OCTELNET SERIAL NUMBER for SELF MOD Enter the DIGITAL LOCATION NAME for SELF on the DIGITAL NETWORK empty line NONE MOD LUCENT_SVTC Enter the IP ADDRESS for SELF on the DIGITAL NETWORK empty line NONE MOD 148 147 24 235 Enter the SUBNET MASK for this DIGITAL NETWORK empty line 255 255 0 0 MOD SELF saved Enter existing LOCATION NAME MOD e EXITING UPDA...

Page 541: ... your LAN administrator If your network doesn t use a subnetting scheme you should still set up the subnet mask to cover your network portion The CPU assigns a SUBNET MASK that conforms with the class of the IP address if none is entered Refer to the LAN Appendix A Implementation of Subnet with Masks System Parameters Configure System Parameters 233 and 234 if a gateway and name server exist on th...

Page 542: ...standard protocol that allows a network administrator on the LAN data network to request information from servers attached to the LAN for the purposes of troubleshooting and network management The SNMP management application is typically an off the shelf software package run by a network administrator or technician on a workstation or PC compatible Contact your network administrator to determine w...

Page 543: ...all the LAN card is as follows 1 Put on an antistatic wrist strap Connect it to an unpainted portion of the cabinet 2 While holding the LAN card by its top and bottom edges slide the card into the card cage 3 Pivot the card ejectors as needed to grip the small flanges on the front edges of the card cage 4 Firmly seat the LAN card connectors into the motherboard by pressing the card ejectors agains...

Page 544: ...lopment Yellow Good Link Indicator Lights when the adapter and wiring to a hub are okay Yellow Rx Polarity Reversed Lights if the pair being received by the ethernet controller need to be reversed Check the wiring Yellow Receive Activity Indicator Lights when the ethernet controller sees activity on the receive pair Yellow Transmit Activity Indicator Lights when the ethernet controller sees activi...

Page 545: ...t tool to use to identify whether there is end to end connectivity across the digital network between two Octel 200 300 message servers It is especially useful to verify that IP addresses are correctly configured To use the CMD PING command at the prompt enter CMD x PING y Enter where x is The slot number in which the LAN card is installed and where y is The IP address of the device to which the t...

Page 546: ...tus Information about the LAN status for previous periods is provided in the Network Traffic Report for Digital Networks Refer to the Reports chapter in this volume The LANSTAT command provides information about the current status whether the LAN is UP or DOWN and the state of the high speed links Following is an example of the screen for LANSTAT LANSTAT LAN STATUS UP LAST INITIALIZED ON MM DD YY ...

Page 547: ... one of the following HNDSHAKE waiting for start up handshake reply OEM FAIL cannot establish connection OEM mismatch INITIALIZING The LAN is in the initialization process The current status of the initializa tion process is given from among the following WAITING FOR LAN REBUILD TO COMPLETE WAITING FOR LAN TO START WAITING FOR LAN INFO FROM VCU STARTING HIGH SPEED CONNECTIONS DOWN Communication wi...

Page 548: ...ncrements every minute that the LAN is communicating with the system software This peg is used with peg 253 to calculate the percentage of time that the LAN is UP to the time that the message server is UP for the Digital Network Performance Report LAN Availability 255 NUMBER OF TIMES TOTAL REALTIME NAMES PLAYED REACHED THE LIMIT OF AVAILABLE CLIENTS The number of times that a name could not be pla...

Page 549: ... maintained across a system reload restart or power cycle Only a Courtesy Up command can clear the Courtesy Down condition The Shutdown command can be used to put the message server in an offline mode without disabling the LAN subsystem Refer to the Maintenance Command chapter System Service Mode Commands section in this volume When To Use Courtesy Up or Down Courtesy Down Use the Courtesy Down co...

Page 550: ...ourtesy Up To bring the LAN card up at the prompt enter CU x Enter where x is the LAN card slot number CU 7 STARTING LAN COURTESY UP WAITING FOR LAN CARD TO START LAN CARD IN SLOT 7 STARTED LAN COURTESY UP COMPLETED SUCCESSFULLY Courtesy Up or Down Errors Any errors that occur while processing a Courtesy Up or Courtesy Down command are logged to the Hardware Error Table Some examples are as follow...

Page 551: ... Courtesy Down command is in progress depends on how far the process has gone If you press Escape before the message WAITING FOR N REAL TIME NAMES TO FINISH PLAYING is displayed the message server aborts the CD command and leaves the LAN in service If you press Escape after the message WAITING FOR N REAL TIME NAMES TO FINISH PLAYING is displayed the message server continues processing the CD comma...

Page 552: ......

Page 553: ... analogous to physical network addressing in which each host or network connection on the internet is assigned a unique 32 bit integer 4 bytes IP address that is used in all communication to the host These integers are chosen so as to make routing efficient The bits of IP address for all hosts on a given network share a common prefix Conceptually each address is a pair netid hostid where netid ide...

Page 554: ...possible Another advantage is that IP addresses can refer to networks as well as hosts Special Reserved IP Addresses By convention hostid 0 is never assigned to an individual host It refers to the given network Also by convention any hostid consisting of all 1s is reserved for broadcast on the given network This broadcast address is called a directed broadcast address which provides a powerful mec...

Page 555: ...tion could take the top 3 bits from its local portion and assign one value to each of its eight physical networks This particular combination gives eight physical networks subnets with up to 8 192 hosts per subnetwork Another site may choose to assign 8 bits to the subnet giving 256 subnets each with up to 256 hosts Refer to the following figure To allow maximum autonomy the TCP IP subnet standard...

Page 556: ...ubnet masks and they use the same mask throughout an entire set of physical networks that share a network address because noncontiguous subnet masks make assigning host addresses and understanding routing tables more difficult Configuration Implications For a Octel 200 300 LAN network configuration it is desirable to collect the subnet information from the user in the same dotted decimal format us...

Page 557: ...ple 3 Digital networking used for uniform numbering plan domain or multicabinet systems only If there is only one physical network the system administrator may choose not to use subnets If there is no connectivity to any other InterNetworking device any IP address may be used However using a class C address i e some number in the range 192 0 0 0 223 255 255 254 is usually suitable For example for ...

Page 558: ......

Page 559: ...groups from the MIBs are supplied to the SNMP manager application as replies to queries The SNMP manager application may schedule queries or request them on demand The hardware error traps are initiated by the managed Octel 200 300 when a hardware error generates an alarm Internet MIB II Standard Specific data items that identify an Octel 200 300 and describe its digital network traffic and hardwa...

Page 560: ...ents 175 attribute variables in the following nine groups AVAYA has implemented a subset of variables defined in the MIB II Standard Contact AVAYA for a complete list of which variables are supported in the AVAYA implementation System Interfaces Internet Protocol IP Internet Control Message Protocol ICMP Transmission Control Protocol TCP User Datagram Protocol UDP Exterior Gateway Protocol EGP Med...

Page 561: ...reens may look different depending on the specific SNMP Manager software package and MIB descriptor file you are using The four parts of the private MIB collect defined fields of data from the Digital Network Performance Report the Digital Network Traffic Report the LOCATION Table and the Hardware Error Table The relevant fields are organized into groups of associated variable that are retrieved f...

Page 562: ...tions and messages to each other digital location from the current cabinet It also shows some configuration information for each digital location including name IP address connection type etc Following is an example of LOCTABLE Mon MM DD 18 33 42 YYYY works9 Quick Dump VMX DIAL locTable KEY 1 locIndex 1 locName ATLNT2 locIpAddr 157 156 16 10 locLinkType lowspeed locInDomain no locColocated yes rou...

Page 563: ...cts 0 inGotBusys 0 lanAvailPct 100 HWERRTABLE This part of the private MIB is a listing of the system Hardware Error Table It shows the error type when it occurred and some additional error specific data fields The Hardware Error Table output is not filtered to exclude errors not relating to Digital Networking All hardware errors are reported Following is an example of HWERRTABLE Mon MM DD 18 33 2...

Page 564: ... SNMP_QRY 002 09 08 94 14 45 48 LAN_OUT SNMP_SND 002 09 08 94 14 46 28 LAN_IN SNMP_QRY 002 09 08 94 14 46 28 LAN_OUT SNMP_SND 002 09 08 94 14 47 59 LAN_IN SNMP_QRY 003 09 08 94 14 47 59 LAN_OUT SNMP_SND 003 09 08 94 14 48 04 LAN_IN SNMP_QRY 003 09 08 94 14 48 04 LAN_OUT SNMP_SND 003 09 08 94 14 48 10 LAN_IN SNMP_QRY 003 09 08 94 14 48 10 LAN_OUT SNMP_SND 003 09 08 94 14 48 15 LAN_IN SNMP_QRY 003 0...

Page 565: ...A Conditions for SNMP Trap Notification The CPU generates an SNMP trap request to the LAN card under the following conditions The SNMP manager system is configured which means System Parameter 235 LAN SNMP MANAGER IP ADDRESS is configured or Both System Parameter 233 LAN NAME SERVER IP ADDRESS and System Parameter 236 LAN SNMP MANAGER HOST ASCII NAME are configured System Parameter 242 LAN SEND TR...

Page 566: ...ueries but also modify those SNMP variables that are modifiable The following system parameters are used to specify the READ and READ WRITE communities System Parameter 239 LAN SNMP READ COMMUNITY System Parameter 240 LAN SNMP READ WRITE COMMUNITY The character strings in System Parameter 239 and System Parameter 240 are transmitted between the Octel 200 300 and the SNMP manager application to ver...

Page 567: ...ame v200_1 Location Contact RdCommunity pa_lab_read RdWRCommunity pa_lab_write Example of an SNMP Trap Report Following is an example of an SNMP trap report generated on a system error alarm Mon MM DD 17 40 33 YYYY works9 Trap sequence 55 receive time Mon Jun 6 17 40 33 2000 version 0 community public enterprise octel octelOIDs octelPlatforms vmx200 8 1 0 source time 00 00 50 80 trap type enterpri...

Page 568: ... PBX 23 CLEARED 05 19 09 10 TYPE SLOT CHNL PRIO DATE TIME BAD DATA1 DATA2 DATA3 DATA4 42 06 00 1 05 19 09 13 1 00000017 00000000 00000000 00000000 For the SNMP manager system to be configured either its IP address System Parameter 235 or its host name System Parameter 236 and the IP address of the domain name server System Parameter 233 must be known Once an SNMP trap has been generated the L H co...

Page 569: ...ssful completion of the test however does not guarantee that the SNMP manager system did indeed receive the trap The SNMP protocol does not provide for an acknowledgment from the manager system It is recommended that the SNMP manager system be pinged before doing TEST SNMP When TEST SNMP is complete the Hardware Error Table should be listed The listing will include the type 64 error and the follow...

Page 570: ...ctel 200 300 S 4 1 PB60019 01 TEST SNMP Examples Following is an example of a successful TEST SNMP TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM Following is an example of an unsuccessful TEST SNMP TEST SNMP LAN COMMUNICATION IS NOT UP ...

Page 571: ...ssion prompt prompt ftp isi edu Name 148 147 1 12 username anonymous 331 Guest login ok send your complete e mail address as password Password type in your e mail address here 230 Guest login ok access restrictions apply ftp cd mib ftp get octel vmxdial mib 200 PORT command successful 150 Opening ASCII mode data connection for octel vmxdial mib 210278 bytes 226 Transfer complete local octel vmxdia...

Page 572: ... changed as follows remove the definition for locroute route1 is defined as locEntry 7 1 This need to be done for all multi dimensional tables IMPORTS enterprises NetworkAddress IpAddress Counter Gauge TimeTicks FROM RFC1155 SMI OBJECT TYPE FROM RFC 1212 DisplayString FROM RFC1213 MIB octel OBJECT IDENTIFIER enterprises 662 octelOIDs OBJECT IDENTIFIER octel 1 octelPlatforms OBJECT IDENTIFIER octel...

Page 573: ...d only STATUS mandatory DESCRIPTION Total number of voice messages received from the networks message 2 sentFaxMsgs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Total number of fax messages sent to the networks message 3 recvFaxMsgs OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Total number of fax messages received from the networks message 4 ...

Page 574: ...percent of lan channel is busy lanCh 2 sec75pct OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Total number of second that 75 percent of lan channel is busy lanCh 3 sec100pct OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Total number of second that all of lan channel is busy lanCh 4 lchInSendSec OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS...

Page 575: ...YPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of time an incoming lan connection is rejected lanConn 5 inGotBusys OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of time an incoming lan connection is rejected due to all LCH busy lanConn 6 lanAvailPct OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Percentage of LAN ...

Page 576: ...te2 DisplayString SIZE 0 255 route3 DisplayString SIZE 0 255 cattempts Counter cfailures Counter cdroppeds Counter cbusys Counter cdayMin INTEGER cnightMin INTEGER mdvcAttempts Counter mdvcFails Counter mdvcRetries Counter mdfxAttempts Counter mdfxFails Counter mdfxRetries Counter mdDiskfulls Counter mdMbxfails Counter mdMinute INTEGER locPlayedNames Counter locLinkdrops Counter locAnalogstndbys C...

Page 577: ...nly STATUS mandatory DESCRIPTION Type of the network interface locEntry 4 locInDomain OBJECT TYPE SYNTAX INTEGER no 1 yes 2 ACCESS read only STATUS mandatory DESCRIPTION Whether this location is in the same Uniform Numbering Plan domain locEntry 5 locColocated OBJECT TYPE SYNTAX INTEGER no 1 yes 2 ACCESS read only STATUS mandatory DESCRIPTION Whether this location is in the same location locEntry ...

Page 578: ...s location failed locConn 2 cdroppeds OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of times LAN connection to this location dropped locConn 3 cbusys OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of times All LAN Connection is busy locConn 4 cdayMin OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of...

Page 579: ...ounter ACCESS read only STATUS mandatory DESCRIPTION Number of fax message delivery failures to this location msgDelivery 5 mdfxRetries OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of fax message delivery retries to this location msgDelivery 6 mdDiskfulls OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of message delivery to this l...

Page 580: ...ogstndbys OBJECT TYPE SYNTAX Counter ACCESS read only STATUS mandatory DESCRIPTION Number of times Analog Standby used to this location locEntry 12 hwerrTable OBJECT TYPE SYNTAX SEQUENCE OF HwerrEntry ACCESS not accessible STATUS mandatory DESCRIPTION Table of Hardware errors hwerr 1 hwerrEntry OBJECT TYPE SYNTAX HwerrEntry ACCESS not accessible STATUS mandatory DESCRIPTION Hardware Error table En...

Page 581: ...eSlot OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Slot Number of this Hardware Error Entry hwerrEntry 3 heMon OBJECT TYPE SYNTAX INTEGER jan 1 feb 2 mar 3 apr 4 may 5 jun 6 jul 7 aug 8 sep 9 oct 10 nov 11 dec 12 ACCESS read only STATUS mandatory DESCRIPTION Month in which this Hardware Error Entry occurred hwerrEntry 4 heDay OBJECT TYPE SYNTAX INTEGER ACCESS read only ...

Page 582: ...this Hardware Error Entry hwerrEntry 9 heCnt OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Frequency of this hardare error hwerrEntry 10 heData1 OBJECT TYPE SYNTAX OCTET STRING ACCESS read only STATUS mandatory DESCRIPTION Data1 of this hardare error hwerrEntry 11 heData2 OBJECT TYPE SYNTAX OCTET STRING ACCESS read only STATUS mandatory DESCRIPTION Data2 of this hardare ...

Page 583: ...0019 01 VARIABLES sysDescr heType heSlot heMon heDay heHour heMin heCh hePrio heCnt heData1 heData2 heData3 heData4 DESCRIPTION A hwerrTrap signifies that the VMX system has hardware errors logged This trap is sent if the user has configured it 1 END ...

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Page 585: ...22 Restoring All Names Greetings Scripted Messages Sequential Messages and Personal Distribution List Names 12 23 Restoring All Names 12 25 Restoring Local Names 12 27 Restoring a Name to a Different Mailbox 12 29 Restoring Network Names 12 31 Restoring a Single Greeting 12 33 Restoring a Greeting to a Different Mailbox 12 34 Restoring a Scripted or Sequential Mailbox 12 35 Restoring All Personal ...

Page 586: ......

Page 587: ...ation department adds optional software Greeting Backup Restore FLOPPY Backs up and restores greetings names scripted and sequential messages to and from hard disk and floppy disks Floppy directory displays type of message backed up and from which mailbox Disk Options DISKO Provides options for the addition removal or replacement of a hard disk drive or for system restore ...

Page 588: ......

Page 589: ...for Serenade Local Database Access SW X0032 Works for Serenade Distributor s Application Development Kit SW X0033 Works for Serenade Async Host 1 16 Sessions SW X0035 Works for Serenade Async Host 17 32 Sessions SW X0050 VMX 5000 User Interface SW X0055 TTD TTY SW X0056 Digital Gateway for the Octel 200 only SW X0057 LAN Backup and Restore SW X0060 Aria Telephone User Interface TUI SW X0062 Allow ...

Page 590: ...oice 900 678 222 10000 Non Voice 9322 0 9322 10000 VMB 250 144 106 900 Fax 640 507 133 10000 Storage Hours 100 58 42 106 MAXIMUM NUMBER OF DRIVES 6 MAXIMUM NUMBER OF PORTS 64 MAXIMUM NUMBER OF SCHEDULE TABLE ENTRIES 8 NUMBER OF LANGUAGES 2 Contact your AVAYA representative to add Additional features DSP or PIC Ports Mailboxes Disk storage hours Languages Visual Mailbox licenses Fax Mail Plus mailb...

Page 591: ... prompt Use 3 5 inch high density floppy disks for Backup After the BACKUP option has been selected the Octel 200 300 checks the floppy to make sure it is not the System Configuration disk or the Software Update disk If it is a warning message prints and the backup is aborted The disk is checked to determine if it is formatted If the floppy is formatted the Octel 200 300 message server asks if you...

Page 592: ...ction Octel 200 300 Description and Response The following menu is displayed 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION ...

Page 593: ...ING DONE BACKING UP GREETING FOR MAILBOX 372 DONE BACKING UP GREETING FOR MAILBOX 373 DONE BACKING UP GREETING FOR MAILBOX 374 DONE BACKING UP GREETING FOR MAILBOX 4006 DONE BACKING UP GREETING FOR MAILBOX 4007 DONE BACKING UP GREETING FOR MAILBOX 4008 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTI...

Page 594: ... BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed BACKUP NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE The following is displayed BACKUP ALL LOC...

Page 595: ...373 DONE BACKING UP LOCAL NAME FOR MAILBOX 374 DONE BACKING UP LOCAL NAME FOR MAILBOX 375 DONE BACKUP ALL NETWORK NAMES BACKING UP NETNAME FOR MAILBOX 7710375 DONE BACKUP OF LOCAL AND NETWORK NAMES COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SE...

Page 596: ... displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed BACKUP NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE The following is displayed BACK...

Page 597: ...NE BACKING UP LOCAL NAME FOR MAILBOX 370 DONE BACKING UP LOCAL NAME FOR MAILBOX 371 DONE BACKING UP LOCAL NAME FOR MAILBOX 372 DONE BACKING UP LOCAL NAME FOR MAILBOX 373 DONE BACKING UP LOCAL NAME FOR MAILBOX 374 DONE BACKING UP LOCAL NAME FOR MAILBOX 375 DONE BACKUP OF ALL LOCAL NAMES COMPLETE BACKUP NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE 5 ALL Ente...

Page 598: ...displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed BACKUP NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE The following is displayed BACKU...

Page 599: ...ing is displayed FORMATTING DONE BACKING UP NETNAME FOR MAILBOX 7710311 DONE BACKING UP NETNAME FOR MAILBOX 7710312 DONE BACKING UP NETNAME FOR MAILBOX 7710313 DONE BACKING UP NETNAME FOR MAILBOX 7710314 DONE BACKUP OF ALL NETWORK NAMES COMPLETE BACKUP NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE 5 ALL Enter 6 NETNAMES1 Enter ...

Page 600: ...3 EMPTY LINE EXIT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed GREETINGS ENTER THE MAILBOX NUMBER TO BACKUP 1 8 DIGITS ALL COS EMPTY LINE DONE The followi...

Page 601: ... TO THE END The following menu is displayed BACKING UP GREETING FOR MAILBOX 351 DONE BACKING UP GREETING FOR MAILBOX 352 DONE BACKING UP GREETING FOR MAILBOX 353 DONE BACKUP COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 E...

Page 602: ... GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed GREETINGS ENTER THE MAILBOX NUMBER TO BACKUP 1 8 DIGITS ALL COS EMPTY LINE DONE The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY WARNING FLOP...

Page 603: ...GREETING FOR MAILBOX 371 DONE BACKUP COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE DONE 5 N Enter ...

Page 604: ... 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed SCRIPTED SEQUENTIAL MESSAGES ENTER THE MAILBOX NUMBER TO BACKUP 1 8 DIGITS ALL EMPTY LINE DONE The following is displayed INSERT FLOPPY PRESS RETUR...

Page 605: ...EQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKING UP SCRIPT SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE BACKUP COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE DO...

Page 606: ...TY LINE EXIT The following menu is displayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed PERS DIST LIST NAMES ENTER THE MAILBOX NUMBER TO BACKUP 1 8 DIGITS ALL EMPTY LINE DONE The follo...

Page 607: ...ILBOX 422 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 423 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 424 DONE BACKING UP PERS DIST LIST NAME FOR MAILBOX 425 DONE BACKUP COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1...

Page 608: ...splayed BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed BACKUP PROMPTS 1 ENGL US V Version __ 2 SPAN US V Version __ SELECT LANGUAGE 1 2 EMPTY LINE DONE 1 Select the language to backup...

Page 609: ... following is displayed BACKUP OF PROMPTS COMPLETE BACKUP 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES 5 ALL Enter ...

Page 610: ...ox Personal Distribution List names for all mailboxes Personal Distribution List names for an individual mailbox System prompts All names greetings scripted and sequential messages and Personal Distribution List names There is also a way to restore greetings or messages to a mailbox different than the one from which it was originally saved If a caller is currently logged onto a mailbox that is abo...

Page 611: ...ONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 1 RESTORING LOCAL NAME FOR MAILBOX 370 DONE RESTORING LOCAL NAME FOR MAILBOX 371 DONE RESTORING LOCAL NAME FOR MAILBOX 372 DONE RESTORING LOCAL NAME FOR MAILB...

Page 612: ...owing is displayed RESTORE COMPLETE RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT RESTORE OPTION 1 6 EMPTY LINE DONE 5 Insert additional disks Press Enter ...

Page 613: ...PTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed RESTORE NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 ...

Page 614: ...AL NAME FOR MAILBOX 372 DONE RESTORING LOCAL NAME FOR MAILBOX 373 DONE RESTORING LOCAL NAME FOR MAILBOX 374 DONE RESTORING LOCAL NAME FOR MAILBOX 375 DONE RESTORING NETNAME FOR MAILBOX 7710370 DONE RESTORE OF LOCAL AND NETWORK NAMES COMPLETE RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES...

Page 615: ...NE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed RESTORE NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE ...

Page 616: ...ME FOR MAILBOX 370 DONE RESTORING LOCAL NAME FOR MAILBOX 371 DONE RESTORING LOCAL NAME FOR MAILBOX 372 DONE RESTORING LOCAL NAME FOR MAILBOX 373 DONE RESTORING LOCAL NAME FOR MAILBOX 374 DONE RESTORING LOCAL NAME FOR MAILBOX 375 DONE RESTORE OF ALL LOCAL NAMES COMPLETE RESTORE 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE 5 ALL Enter ...

Page 617: ...IT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed RESTORE NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE The follow...

Page 618: ...B60019 01 350 is the mailbox where the name was located when the name was backed up to floppy 245 is the mailbox where the name will be restored INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 2 RESTORING NAME FOR MAILBOX 245 DONE RESTORE COMPLETE 5 350 245 Enter ...

Page 619: ...layed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed RESTORE NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE The following is displayed RESTORE...

Page 620: ...9 01 The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 1 RESTORING NETNAME FOR MAILBOX 7710370 DONE RESTORE OF ALL NETWORK NAMES COMPLETE RESTORE NAMES 1 LOCAL NAMES 2 NETWORK NAMES 3 ALL NAMES SELECT NAME OPTION 1 3 EMPTY LINE DONE 5 ALL Enter ...

Page 621: ...yed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed GREETINGS ENTER THE MAILBOX NUMBER TO RESTORE 1 8 DIGITS ALL EMPTY LINE DONE The following is displayed INSERT FLOPPY PRESS RETURN WHEN ...

Page 622: ...3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed GREETINGS ENTER THE MAILBOX NUMBER TO RESTORE 1 8 DIGITS ALL EMPTY LINE DONE 374 is the mailbox where the greeting was located when the name was backed up to floppy 245...

Page 623: ...D SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed SCRIPTED SEQUENTIAL MESSAGES ENTER THE MAILBOX NUMBER TO RESTORE 1 8 DIGITS ALL EMPTY LINE DONE The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 2 RESTORING SCRIPTED SEQUENTIAL MESSAGE FOR MAILBOX 370 DONE RESTORING SCRIPTED SEQUENTIAL MESSAGE FOR MA...

Page 624: ...MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following is displayed PERS DIST LIST NAMES ENTER THE MAILBOX NUMBER TO RESTORE 1 8 DIGITS ALL EMPTY LINE DONE The following is displayed INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 1 RESTORING PERS DIST LIST NAMES FOR MAILBOX 420 DONE RESTORING PERS DIST LIST NAMES FOR MAILBOX 421 DONE RESTORING PERS DIST ...

Page 625: ...ORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following menu is displayed RESTORE 1 NAMES 2 GREETINGS 3 SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT BACKUP OPTION 1 6 EMPTY LINE NONE The following menu is displayed RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ...

Page 626: ...Y TITLE DISK 1 LANGUAGE BRITISH VERSION 6E ARE YOU SURE YOU WANT TO DO THIS The following is displayed RESTORING PROMPT 8 DONE RESTORING PROMPT 9 DONE RESTORING PROMPT 10 DONE RESTORE OF PROMPTS COMPLETE RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ADD A LANGUAGE 3 RESTORE A PROMPT SELECT RESTORE OPTION 1 3 EMPTY LINE DONE 5 2 Enter 6 Y Enter ...

Page 627: ...RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EMPTY LINE EXIT The following is displayed FLOPPY DIRECTORY INSERT FLOPPY PRESS RETURN WHEN READY TITLE DISK 2 MAILBOX 370 NAME MAILBOX 371 NAME MAILBOX 372 NAME MAILBOX 373 NAME MAILBOX 374 NAME MAILBOX 375 NAME MAILBOX 254 GREETING MAILBOX 371 GREETING MAILBOX 372 GREETING PART 1 1 BACKUP 2 RESTORE 3 FLOPPY DIRECTORY SELECT FLOPPY OPTION 1 3 EM...

Page 628: ...existent mailbox Errors can also occur if an incorrect disk is used Examples of the kind of error messages that may occur are shown in the screen below INSERT FLOPPY PRESS RETURN WHEN READY CANNOT USE CONFIGURATION FLOPPY YOU MUST INSERT A DIFFERENT FLOPPY PRESS RETURN WHEN READY CANNOT USE SOFTWARE UPDATE FLOPPY YOU MUST INSERT A DIFFERENT FLOPPY PRESS RETURN WHEN READY DISK WRITE PROTECTED FIX I...

Page 629: ... and printer or terminal with hardcopy capability for communicating with the Octel 200 300 and for obtaining a printed copy of all message server inputs and responses Procedures The Hard Disk Procedures included in this section are ADD To add a drive to a message server Refer to Hard Disk Add in this section REMOVE To remove a drive from a multiple drive message server Refer to Hard Disk Remove in...

Page 630: ...n is valid but does not match the rest of the system Drive is not an Octel 200 300 drive Drive is or is considered to be dead Drive slot is or appears to be empty OCC MISMATCH on the screen indicates that the Option Control Chip OCC data on the system disk s does not match the OCC data of the system EEPROM Proper procedures should be followed Check the Hardware Error Table to see if the OCC is fau...

Page 631: ...nd sequence of the disk drives as previously recorded on the drive itself When physically installed in the correct slot the drive appears as Octel 200 Octel 300 S1 S1 S2 S2 V1 V1 V2 V3 V4 Status Gives the status of the drive as one of the following Active Valid Invalid Unknown Illegal Error Empty Refer to the status entry explanations in the DSKMAP section of this chapter Configured Identifies the...

Page 632: ...ompany the upgrade disks detail the procedure to follow DISKO allows drives to be copied Option 7 DISK COPY is used only when a drive is failing and needs to be replaced or to create a backup before performing an upgrade DISKO is accessible only after booting the Octel 200 300 from the software disks It cannot be run from the hard disk disko CURRENT STATUS Slot Type ID Status B3 System1 S1 ACTIVE ...

Page 633: ...onse The following message is printed Prepare the System 1 Forward ports Boot the System 2 Make sure software disk 1 for the correct release level is write protected 3 Insert software disk 1 for the correct release level into the floppy drive 4 Adjust the baud rate of the terminal teleprinter Refer to Chapter 4 Installation Terminal Communications section 5 Press the Reload button to boot from flo...

Page 634: ...g Control Bus Interface PASSED Testing COMPLETED Booting from floppy disk file XBOOT IM Image loaded Loading Image from Floppy Disk Loading file VMS1_3 CMP Loading file VMS2_3 CMP Please insert code floppy 2 Press Return Loading file VMS3_3 CMP Image loaded SYSTEM SOFTWARE RELEASE S X X X XX XX XX Copyright c YYYY Lucent Technologies All Rights Reserved TUE 11 08 08 44 58 YYYY ID S N 000000 PBX 00...

Page 635: ...Reviews the status of all drive slots DSKMAP SLOT 1 2 3 4 SHELF B System 1 System 2 Voice 1 ID S1 ACTIVE ID EMPTY ID EMPTY SLOT 1 2 3 4 SHELF C Voice 1 Voice 2 Voice 3 Voice 4 ID V1 ACTIVE ID EMPTY ID EMPTY ID EMPTy The following menu is presented DISKO CURRENT STATUS Slot Type ID Status Configured B3 System1 S1 ACTIVE Configured B4 System2 S2 ACTIVE Configured C1 Voice1 V1 ACTIVE Configured DISK ...

Page 636: ...adding Redundancy refer to the Electronic Feature Delivery section of this chapter for procedures about how to add system features Refer to the Feature Description volume Hard Disk Redundancy chapter for details about the feature 12 Choose option 1 ADD DISK Reload the System 13 Make sure the configuration backup disk is write enabled 14 Insert the configuration backup disk into the FD 15 Press the...

Page 637: ...ork even without the authorization but the message server will not function correctly until the necessary hours are authorized It is advisable to ensure that authorization is complete before the procedure is started Action Octel 200 300 Description and Response Use the WPDISK E slot command to enable write protect The Octel 200 300 will continue to run but the write protected drive will not accept...

Page 638: ...ADD DISK 2 REMOVE DISK 3 REPLACE A DISK 4 RESTORE SYSTEM 5 UPGRADE LANGUAGES 6 UPGRADE SYSTEM 7 DISK COPY Select option to be performed 1 7 Empty line EXIT 7 The Octel 200 300 displays the following screen There may be a delay before the screen appears Select source drive slot Empty line EXIT b3 Select destination drive slot Empty line EXIT b4 Disk copying will take long time Are you sure you want...

Page 639: ...destination drive that is the drive used to replace the original source drive 15 When the copy process is completed power off the system 16 Remove the source drive 17 Replace the source drive with the destination drive 18 If a drive was removed in step 5 replace the drive in its original slot 19 Power on the system 20 Log on to the system 21 Disable the write protect 22 Verify correct system opera...

Page 640: ...Hard Disk Drive Replacement section for Hard Disk Removal procedures Hard disks may be hot plugged The following screen appears Remove the Drive s 1 Forward ports 2 Remove the hard disk s from the system Boot the System 3 Make sure the software disk 1 for the correct release level is write protected 4 Insert software disk 1 for the correct release level into the FD 5 Adjust the baud rate of the te...

Page 641: ... CMP Loading file VMS2_3 CMP Please insert code floppy 2 Press Return Loading file VMS3_3 CMP Image loaded SYSTEM SOFTWARE RELEASE S X X X XX XX XX Copyright c YYYY Lucent Technologies All Rights Reserved TUE 11 08 08 44 58 YYYY ID S N 000000 PBX 00 Modem enabled Telnet disabled Last Logon 00 00 00 00 WAITING FOR VCU READY LOADING VCU WITH FILE F VCU CMP VCU STARTED SYSTEM INITIALIZATION SUSPENDED...

Page 642: ...Status Configured B3 System1 S1 ACTIVE Configured B4 System2 S2 ACTIVE Configured C1 Voice 1 ACTIVE Configured DISK OPTIONS 1 ADD DISK 2 REMOVE DISK 3 REPLACE A DISK 4 RESTORE SYSTEM 5 UPGRADE LANGUAGES Select option to be performed 1 5 Empty line EXIT After several seconds the Octel 200 300 displays Remove drive in slot C1 and repeat DISKO REMOVE command Choose the Correct Disk Option 11 DISKO En...

Page 643: ...GRADE LANGUAGES 6 UPGRADE SYSTEM Select option to be performed 1 5 Empty line EXIT 2 Drive in slot C1 has been removed To reload the system Refer to the Installation chapter Octel 200 300 Testing section in this volume Reload the System 14 Make sure the configuration backup disk is write enabled 15 Insert the configuration backup disk into the FD 16 Press the lower button on the CPU 17 Log on to t...

Page 644: ... need to be copied please use the Hard Disk Copy procedure in this chapter Action Octel 200 300 Description and Response Hard disks may be hot plugged The following screen appears Prepare the System 1 Forward ports 2 Remove the hard disk s to be replaced Boot the System 3 Make sure the software disk 1 for the correct release level is write protected 4 Insert software disk 1 for the correct release...

Page 645: ...e VMS3_3 CMP Image loaded SYSTEM SOFTWARE RELEASE S X X X XX XX XX Copyright c YYYY Lucent Technologies All Rights Reserved TUE 11 08 08 44 58 YYYY ID S N 000000 PBX 00 Modem enabled Telnet disabled Last Logon 00 00 00 00 WAITING FOR VCU READY LOADING VCU WITH FILE F VCU CMP VCU STARTED SYSTEM INITIALIZATION SUSPENDED At this point the Octel 200 300 has completely booted from floppy disk Refer to ...

Page 646: ...s Configured B3 System1 S1 ACTIVE Configured B4 System2 UNKNOWN Configured C1 Voice1 EMPTY Not Configured C2 Voice2 EMPTY Not Configured C3 Voice3 EMPTY Not Configured C4 Voice4 EMPTY Not Configured DISK OPTIONS 1 ADD DISK 2 REMOVE DISK 3 REPLACE A DISK 4 RESTORE SYSTEM 5 UPGRADE LANGUAGES 6 UPGRADE SYSTEM Select option to be performed 1 5 Empty line EXIT The following is presented 3 Select drive ...

Page 647: ...ing section in this volume To list the Hardware Error Table If errors appear refer to the System Errors And Traffic Peg chapter 14 Enter the number of the drive slot to be replaced Reload the System 15 Make sure the configuration backup disk is write enabled 16 Insert the configuration backup disk into the floppy drive 17 Press the lower button on the CPU 18 Press Enter 19 Log on to the system usi...

Page 648: ...st be copied to new drives Action Octel 200 300 Description and Response Back up greetings names scripted and sequential messages and Personal Distribution List names Refer to the Backup and Restore of Greetings Names Scripted and Sequential Messages Personal Distribution List Names and Prompts section in this chapter Hard disks may be hot plugged Refer to the Hardware Replacement chapter Hard Dis...

Page 649: ...sert code floppy 2 Press Return Loading file VMS3_3 CMP Image loaded SYSTEM SOFTWARE RELEASE S X X X XX XX XX Copyright c YYYY Lucent Technologies All Rights Reserved TUE 11 08 08 44 58 YYYY ID S N 000000 PBX 00 Modem enabled Telnet disabled Last Logon 00 00 00 00 WAITING FOR VCU READY LOADING VCU WITH FILE F VCU CMP VCU STARTED SYSTEM INITIALIZATION SUSPENDED When the prompt SYSTEM INITIALIZATION...

Page 650: ...efer to the Maintenance Commands chapter Floppy Disk Drive Diagnostics section for a description of this diagnostic error At the prompt enter the slot number for the restored drive The VCU software tests the slot and updates its status record Repeat DSKTST for each drive to be restored DSKTST B3 CURRENT STATUS Slot Type ID Status B3 System1 S1 Unknown Configured Test disks 10 Insert a disk into th...

Page 651: ...ect option to be performed 1 7 Empty line EXIT The following is then presented 4 Enter number of drives 1 6 Empty line EXIT The Octel 200 300 displays Purchased Quantity of Languages 2 Current Allocated Quantity 0 Enter quantity of languages desired 1 4 Empty Line 1 The Octel 200 300 displays Allocation quantity selected 1 ARE YOU SURE Y N empty line N Y If all the information is correct answer Y ...

Page 652: ...TVAR DIRWRCHK 0 variable DIRWRCHK address 0x2ax7f5 old value 1 new value 0 Are you sure you want to change the value To change the value The Octel 200 300 displays HFORM HFORM deletes all data on the hard disk file system Are you sure you want to do this To confirm your selection When initialization is complete the Octel 200 300 prompts HFORM completed successfully Disk removed CRE H XBOOT IM 88 T...

Page 653: ...em attempts to access system drives 1 and 2 The following message appears if the system is configured for only system drive 1 This message is correct only if system drive 2 is not configured VCU XBOOT device invalid or not present operation skipped Copies the system prompts to hard disk The number of prompt disks may vary by language Restore System Software 26 SUBMIT F LOADCODE Enter 27 Insert the...

Page 654: ... SCRIPT AND SEQUENTIAL MESSAGES 4 PERSONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT RESTORE OPTION 1 6 EMPTY LINE DONE The following is displayed RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ADD A LANGUAGE 3 RESTORE A PROMPT SELECT RESTORE OPTION 1 3 EMPTY LINE DONE For Hard Disk Restore the option Restore a Language c...

Page 655: ...ONAL DISTRIBUTION LIST NAMES 5 PROMPTS 6 ALL NAMES GREETINGS SCRIPT AND SEQUENTIAL MESSAGES PERSONAL DISTRIBUTION LIST NAMES SELECT RESTORE OPTION 1 6 EMPTY LINE DONE To return to the prompt If more than one language was allocated add additional language now The number of prompt disks may vary by language To reload the system Monitor the boot process until the SYSTEM INITIALIZATION SUSPENDED promp...

Page 656: ...tion volume INSTALL chapter Do you wish to PRE LOAD any table from a previous INSTALL from your DISKETTE Y N empty line N Y Insert desired DISKETTE in drive Press RETURN when ready PRE LOAD ALL configuration tables Y Next the Octel 200 300 prompts you to insert the disk When the pre load is complete the following message is printed TABLE PRE LOAD COMPLETE Do you wish to set the system DATE and TIM...

Page 657: ...SYSTEM INSTALLATION COMPLETED To reload the system Monitor the boot process until the SYSTEM INITIALIZATION SUSPENDED prompt appears Press Enter until you reach the password prompt Place test calls to all ports and check for normal operation Refer to the Installation chapter Octel 200 300 Testing section in this volume Reload the System 38 Press the lower button on the CPU 39 Log on to the Octel 2...

Page 658: ...re than one language Up to a maximum of six languages can be installed Disk space for the additional prompts can be allocated and languages added before they have been purchased Order Administration can increase the number of languages installed on the message server to a maximum of four When the DISKO option Upgrade Language is entered the message server prompts to enter the quantity of languages...

Page 659: ... Disk Loading file VMS1_3 IM Loading file VMS2_3 IM Loading file VMS3_3 IM Image loaded SYSTEM SOFTWARE RELEASE S X X X xx xx xx Copyright c YYYY Lucent Technologies All Rights Reserved TUE 11 08 08 44 58 YYYY ID S N 000000 PBX 00 Modem enabled Telnet disabled Last Logon 00 00 00 00 WAITING FOR VCU READY LOADING VCU WITH FILE H VCU IM VCU STARTED RUNNING DISK REBUILD REBUILD DONE INITIALIZING PORT...

Page 660: ...red C3 Voice3 EMPTY Not Configured C4 Voice4 EMPTY Not Configured DISK OPTIONS 1 ADD DISK 2 REMOVE DISK 3 REPLACE A DISK 4 RESTORE SYSTEM 5 UPGRADE LANGUAGES 6 UPGRADE SYSTEM Select option to be performed 1 6 Empty line EXIT After several seconds the Octel 200 300 displays 5 Current Languages Loaded 1 1 ENGLISH VERSION xx Purchased Quantity of Languages 2 Current Allocated Quantity 1 Enter Quantit...

Page 661: ...ps to add a language to the Octel 200 300 Before adding a second set of language prompts verify that the Disk Option procedure to Upgrade Languages has been performed Disk space must be reallocated before additional languages are added To restore a language refer to the Restoring Language Prompts section in this chapter Action Octel 200 300 Description and Response The ports are forwarded before t...

Page 662: ...layed INSERT FLOPPY PRESS RETURN WHEN READY FLOPPY LANGUAGE ENGLISH VERSION xx ADDING PROMPTS FOR LANGUAGE ENGLISH VERSION xx RESTORING PROMPT 234 RESTORING PROMPT 235 INSERT NEXT FLOPPY PRESS RETURN WHEN READY RESTORING PROMPT 334 RESTORING PROMPT 335 RESTORE OF PROMPTS COMPLETE RESTORE PROMPTS 1 RESTORE A LANGUAGE 2 ADD A LANGUAGE 3 RESTORE A PROMPT SELECT RESTORE OPTION 1 3 EMPTY LINE DONE The ...

Page 663: ...nalog networking 10 4 Adding features See Electronic feature delivery removal Addressing messages overlapping mailbox addresses and network prefixes 2 8 Administrative password 6 14 AI See Adaptive Integration Air exhaust 2 4 2 5 Air Filter 9 1 Air filter 2 4 2 5 replacement 9 50 9 51 Air intake 2 5 Alarm diagnostic test 6 39 relays 8 7 Alarm relays 2 2 alarm scheduling for hardware errors 8 6 Alp...

Page 664: ...warding all calls 7 3 2 Called Party Identification direct calls from external trunks 7 3 3 direct internal calls 7 3 4 forwarded external calls 7 3 4 forwarded internal calls 7 3 5 configuration requirements 7 3 6 hardware requirements 7 3 6 installation 7 3 25 7 3 41 installation checklist 7 3 45 7 3 49 maintenance commands 7 3 42 7 3 44 Overture 200 300 configuration 7 3 21 7 3 24 Called Party ...

Page 665: ...essing MD110 14 3 Call processing protocols analog networking 1 4 2 3 Call Processing Statistics 5 25 Call Processing Trace digital networking 8 55 Call processing trace 7 5 7 20 description of screen 7 6 integration activity 7 15 listing 6 3 message activity 7 15 network location activity 7 14 printing the CPT log 7 6 types of trace activities 7 6 Call Queuing INSTALL program 1 21 message mailbox...

Page 666: ...gration digital networking 8 33 Collocated networking INSTALL program 1 13 Commands administrative password 6 14 CLEAR 6 4 hardware 8 5 hardware error 6 4 integration 6 4 Network Failure Table 6 4 peg 8 40 report 6 4 round trip time for message waiting 6 4 traffic peg 6 4 CMD PING 6 28 11 7 Courtesey up port 6 42 Courtesy down channel 1 6 8 port 6 42 Courtesy down Courtesy up 6 7 Courtesy up port ...

Page 667: ... TEST LAN 8 44 8 48 TEST SNMP 11B 11 11B 12 traffic peg count table 8 40 UPDATE 4 24 update integration 6 18 VCU 6 18 Disk status 6 11 Company Greeting mailbox index INSTALL program 1 17 Configuration collocated analog networking 7 6 7 15 digital networking 8 35 8 43 configuration tables 8 22 8 23 CUSTOM PROMPT Table 8 42 LOCATION Table 8 39 8 41 ADD command 8 39 8 40 MODIFY command 8 41 NUMBERING...

Page 668: ...power source DC subassemblies field wiring 9 48 DC voltage test points 4 23 DCD signal 4 17 DCSTAT command digital networking 6 28 DDD 10 2 Default existing mailbox 1 10 INFORMATION Table 1 16 new mailbox 1 10 security code 1 10 Default password 6 14 ADD command NETWORK SCHEDULE Table 13 4 DELETE command LOCATION Table collocated analog networking 11 32 digital networking 11 27 remote analog netwo...

Page 669: ... alphabetic ASCII name verification 8 19 8 22 Namesend feature 8 13 8 18 configuration 8 13 8 15 network error types and remedies 8 54 Network Failure Table 8 53 network test 8 44 8 48 TEST LAN command 8 44 8 48 Network Traffic Report digital information 8 65 8 67 NUMBERING PLAN Table 8 8 8 41 8 42 12 9 12 12 ADD command 8 42 Octel private MIB 11C 1 11C 13 listing 11C 2 sample session for obtainin...

Page 670: ...how to configure 10 3 10 8 installation 9 18 LSP Table 10 3 pin assignments 4 46 replacement 9 18 9 22 troubleshooting and maintenance 10 9 10 19 with QSIG 17 7 DTMF diagnostic test 6 35 DTMF In band Integration 3 1 3 14 Adaptive Integration optional software 3 1 configuration tables affected COS Table 3 12 SLOTS Table 3 12 SYSTEM PARAMETER Table 3 12 TRANSLATION Table 3 12 TRUNK GROUP Table 3 12 ...

Page 671: ...connector 2 2 AC to DC conversion 9 44 9 48 air exhaust 2 4 2 5 air filter 2 4 2 5 AT T Integration Card 2 8 Central Processing Unit 2 9 description 2 1 2 33 digital networking installation 8 43 Direct Access Card 2 6 DTIC 10 1 10 3 Fax Application Processor 2 7 hard disk drive 2 16 installation 4 21 4 23 installation checklist 4 39 integration cards 2 8 LAN card 2 7 11 1 LAN card hardware kit 8 1...

Page 672: ...ting and continuing 1 28 group fax number 1 22 Incoming Call Restriction 1 19 intercept position 1 17 LOCATION Table 1 14 maximum message length index 1 21 maximum number of messages index 1 21 message with auto transfer index 1 21 networking protocol 2 1 14 protocol 4 1 14 protocol 5 1 14 protocols 1 and 3 1 14 offsite dial system parameter digits index 1 21 offsite end with sysp digits 1 21 offs...

Page 673: ...2 InWATS 1 800 services 3 6 IP addresses See also Internet addresses special reserved 11A 2 ISDN Integration 16 1 DTIC Card 16 1 Information Table 16 3 Installing the DTIC 16 5 message server configuration 16 3 Slots Table 16 3 status commands 16 9 system parameters used 16 3 Testing the installation 16 6 trace 16 11 troubleshooting 16 9 Isolation transformer 4 9 ISTAT command 6 11 ITT 3100 Adapti...

Page 674: ... 17 LIST REPORT command 5 2 digital networking 8 65 8 68 List Trace Command 7 8 List Visual Mailbox command 2 6 3 Load resistor assembly replacement 9 59 9 60 Load backup device 2 5 2 15 LOC command PR CPT call processing trace 7 12 Local Area Network card replacement 9 16 9 18 Location trace activity 7 14 LOCATION Table 11 1 11 32 collocated analog networking 7 9 7 11 11 28 11 32 how to configure...

Page 675: ...and 8 52 traffic pegs 8 58 8 61 DTIC 10 9 10 19 hardware errors 8 5 8 39 hardware replacement 9 11 9 62 LAN card CMD PING command 11 7 LANSTAT command 11 8 traffic pegs 11 10 11 11 LIST command 6 1 password 6 14 preventive 9 1 9 10 remote analog networking 2 40 2 43 3 20 3 26 4 18 4 25 17 22 6 21 6 31 LIST HE command 2 41 3 21 3 26 4 18 4 19 LIST NET command 2 40 2 41 3 20 3 21 4 18 6 21 6 22 LIST...

Page 676: ...s 6 21 Message waiting test 4 36 Message Waiting Indication 1 1 1 2 Adaptive Integration 2 1 Adaptive Integration considerations Round trip command 2 6 display phone 1 1 ITT 3100 Adaptive Integration 9 1 lamp 1 1 Mitel SX 2000 Adaptive Integration 10 3 2 NEAX 2400 Adaptive Integration 5 1 SL 1 Adaptive Integration 6 1 stutter dial tone 1 1 Message waiting notification integration activity 7 15 off...

Page 677: ...oups 10 3 17 PBX limitations 10 3 11 software requirements 10 3 10 testing 10 3 25 testing procedure 10 3 26 10 3 51 VMX System configuration 10 3 20 10 3 24 Modem 6 19 connecting 4 16 4 17 disable 6 13 enable 6 13 external 4 16 4 17 internal 4 17 4 18 MODIFY Command NETWORK SCHEDULE Table 13 5 MODIFY command LOCATION Table collocated analog networking 11 31 digital networking 11 25 remote analog ...

Page 678: ...7 Network Name Confirmation 9 1 9 9 automatic purge 9 1 how to modify Network Names Table 9 3 how to set up 9 2 how to use Network Names table 9 3 9 7 NETNAM DELETE command 9 7 NETNAM LIST command 9 4 NETNAM program 9 3 NETNAM RENUM command 9 7 NETNAM UPDATE command 9 5 NETNAM UPDATE commands 9 5 wildcard characters 9 3 Network name retrieval 9 8 Network Names See Network Name Confirmation Network...

Page 679: ... 8 8 8 41 8 42 12 9 12 12 ADD command 8 42 how it is used 12 9 how to configure 12 9 initial digits expected 12 9 network location name 12 9 network mailbox length 12 10 number of digits to strip 12 10 number of digits to strip from self 12 10 using INSTALL 12 10 using UPDATE 12 10 remote analog networking 12 2 12 8 how it is used 12 2 how to configure 12 2 initial digits expected 12 3 network loc...

Page 680: ...hantom number 3 9 Phone system changes 3 5 3 8 3 11 InWATS service 3 6 trunk hunting group 3 6 trunking 3 6 how the Overture 200 300 works with 3 1 3 4 InWATS service 3 6 ports 3 8 preparing 3 1 3 13 service provider letter sample 3 11 survey 3 5 without DIL feature 3 12 PIC AT T 2 8 Northern Telecom Meridian 1 and SL 1 2 9 Pin assignments 4 41 4 54 APIC 4 50 AT T integration card 4 48 DAC I O pan...

Page 681: ...ial mailbox 12 16 single greeting 12 14 errors during backup and restore 12 40 hard disk drive 12 41 12 69 add 12 45 commands 12 41 12 74 DISKO 12 44 DSKMAP 12 42 DSKTST 12 42 remove 12 52 replace 12 56 restore 12 60 languages upgrade 12 70 12 74 restore all messages 12 23 all names 12 25 greeting to different mailbox 12 34 language prompts 12 37 adding 12 73 local names 12 27 name to different ma...

Page 682: ...otocol 4 18 Protocol 5 6 23 Network Failure Table 2 42 4 20 17 6 23 network traffic report 6 17 numbering plan 2 6 2 11 NUMBERING PLAN Table 12 2 12 8 NUMBERING PLAN Table form 3 14 3 15 11 12 6 13 6 14 sample 2 34 3 15 4 14 12 6 14 OctelNet 2 2 alphabetic ASCII name 9 8 9 9 COS attributes for OctelNet system mailbox 6 5 fax feature 6 3 troubleshooting 6 28 operation 2 19 2 26 planning 2 5 2 44 3 ...

Page 683: ...prompts 12 37 adding 12 73 local names 12 27 name to different mailbox 12 29 network names 12 31 personal distribution list names 12 36 scripted or sequential mailbox 12 35 single greeting 12 33 Restore procedures 12 22 12 38 RIC See ROLM Adaptive Integration ROLM Integration Card ring cycles QSIG Integration 17 5 Ring no answer test 4 31 Ring through diagnostic test 6 36 Ringback 1 25 ROLM 9751 A...

Page 684: ...or 8 11 RS 232C 2 2 connector 2 28 S SAT log See Server Activity Trace log SCHEDULE Table 1 16 SDBG command 6 18 Secondary location LOCATION Table remote analog networking 11 16 Serenade Domain DigitalNetworking See Domain Digital Networking serial I O ports 2 10 Serial Integration Card Meridian 1 2 9 Serial number INSTALL program 1 8 Serial ports first 2 10 fourth 2 10 second 2 10 third 2 10 Serv...

Page 685: ... Log Files 7 4 Standard DTMF integration 1 1 1 4 Called Party Identification 1 2 Message Waiting Indication 1 2 Overture 200 300 PBX interaction 1 3 1 4 primary and secondary answering 1 3 secondary answering only 1 4 Startup 6 7 startup command 6 7 Status Octel Overture message server test 6 6 Storage call processing trace logs 7 5 Storage hours capacity on demand list feature screen 6 44 Subnet ...

Page 686: ...networking 2 39 3 17 3 19 4 17 15 16 6 17 6 20 testing QSIG integration 17 8 Testing procedure AT T Definity G3 Adaptive Integration 7 1 32 7 1 38 AT T System 75 Adaptive Integration 7 2 32 7 2 38 AT T System 85 Adaptive Integration 7 3 28 7 3 33 Meridian 1 Adaptive Integration 11 20 11 35 Mitel SX 2000 Adaptive Integration 10 3 26 10 3 51 ROLM 9751 Adaptive Integration 8 2 16 8 2 35 ROLM Adaptive...

Page 687: ...onfiguration database 4 25 Upgrade languages 12 70 12 74 UPINTG command 6 18 6 36 UPS See Uninterruptable power supply User calling statistics report 5 25 5 26 User message statistics report 5 23 5 24 User status detail report 5 34 USER Table adding mailboxes auto incrementing 1 6 in ranges 1 6 V Command VCU 6 18 VCU See also Voice Control Unit replacement 9 12 Verifying configuration database 4 2...

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