Avaya Octel 200, Installation And Maintenance Manual

Page: 398 / 687

8-12
Installation and Maintenance
Volume
Octel 200/300 S.4.1 PB60019 − 01
Table 8-2 Hardware Error Types and Remedies (continued)
Error Type:Name Priority Remedy Source
24:PBX Integration
(continued)
Problem with the
integration card
RS-232C integration
This error pertains only to certain
integrated message servers. The following
outlines the probable cause and suggested
remedy for that error, depending upon the
DATA fields.
2
06 = LIC RECEIVED BAD REQUEST FROM CPU
This is an error in communication between the system software
and the integration card.
DATA-2 = REPLY BYTE (34 = LIC BOOTED, 35 = BOOT ROM)
DATA-3 = BAD REQUEST BYTE
DATA-4 = STATE OF LIC TASK WHEN ERROR OCCURRED
REMEDY:
Call your technical support center
07 = GOT AN ERROR WHILE DOING MESSAGE WAITING
DATA-2 = REASON FOR FAILURE:
00 = TIMED OUT
01 = NOT APPLICABLE
02 = MW NOT CONFIGURED
03 = COULD NOT MAKE MW
05 = EXTENSION IN “DO NOT DISTURB”
(MITEL
INTG)
06 = MSG WTG LINK NOT IDLE WHEN CPU SOFTWARE
SENT MWI REQUEST
DATA-3 = HIGH BYTE OF USER NUMBER THAT MW FAILED ON
DATA-4 = LOW BYTE OF USER NUMBER THAT MW FAILED ON
REMEDY:
If DATA-2 = 00 or 03, clear the Hardware Error Table. If
error persists, check PBX configuration of the digital
display phone lines that connect to the integration card. If
DATA-2 = 02, the extension number is not configured for
message waiting. The extension number is determined
from the user number, which is in DATA-3 and DATA-4.
For example,
DATA- 3 = 01; DATA- 4 = 33 = USER #0133.
At the @ prompt, enter
L MAILBOX
to get the mailbox
number. The Octel 200/300 returns the MAILBOX
number causing the error. A zero (
0
) must be entered
before the mailbox number. For example,
@
L M 0133 U
Mailbox: 34 1