Avaya Octel 200, Installation And Maintenance Manual

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3-8
Installation and Maintenance
Volume
Octel 200/300 S.4.1 PB60019 − 01
3.4 PHONE SYSTEM CONFIGURATION
Changes may be required to the following:
-
The Octel 200/300 port extensions
-
Called extensions
-
Trunks
-
Redirection
-
Selection
Additional equipment may be required before these changes can be made. Most changes are to the PBX
database.
Port Extensions
Connect and configure the port extensions using the following steps:
1. Designate one single-line, touchtone extension for each Octel 200/300 port. Additional PBX line
circuits may be required. (APIC, NPIC and MIC cards use special lines. Refer to the Integration
volume as appropriate.)
2. Terminate each of these extensions to a 66M connector block, or equivalent. Clearly mark each
termination point with the extension number.
3. Assign a PBX class of service to these extensions permitting them to
-
Initiate calls
-
Receive (incoming) calls
-
Place calls on hold
-
Transfer calls
-
Forward calls
4. Remove any type of call waiting features from the Octel 200/300 port extensions.
.
If configuring ports for outcalling to network locations, off-site message notification or
off-site alarm calls, make sure the port extensions are
not restricted from making calls to the
required locations (e.g., toll restriction).
System speed dial commonly can override toll restriction. For security reasons, it may be
desirable to toll restrict the Octel 200/300 ports to local calls and have the ports use the PBX
system speed dial for long distance outcalls.
5. Set up a hunt group for each group of port extensions configured to answer in the same way
(company greeting, intercept position, mode). Where possible, make these circular hunt groups. Note
that for PBXs that support adaptive integration, calls to the same hunt group can be answered
differently based on the trunk group number in the call record. Refer to the Integration volume for
additional information.
.
In cases where the PBX queues calls to a busy hunt group and no overflow position can be
defined, you may want to set up a “terminal” hunt group with the attendant, if possible, or
other PBX intercept position as the last member of the hunt. When all the ports are busy, calls
hunt to this last member of the group for answer.