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Call center status

The status of the call center depends on the call flow and the waiting time of the calls in the
queue. At any point in time, the call center has one of the following statuses:

• Empty: When there is no call flow.

• Normal: When the call flow and the waiting time of calls in the queue are normal.

• Threshold exceeded: When the call flow is high and/or the waiting time of the calls in the

queue has exceeded the threshold limit.

Note:

The system administrator sets the value for threshold limit.

Related links

BroadWorks Call center

on page 100

Viewing the call center status

About this task

You can view the current status of the call center. The call center status provides you the details

about the call flow and the call waiting time.

Before you begin

Ensure that your administrator has assigned you to a call center.

Procedure

1. Press the

Main menu

.

2. Scroll to

Features

, and press

Select

.

3. Scroll to

Call Center

, and press

Select

.

4. Press

Status

.

Related links

BroadWorks Call center

on page 100

BroadWorks Call Center icons

The following table displays the BroadWorks call center icons for Avaya J159 IP Phone, Avaya
J189 IP Phone Quick dial display, and the Avaya J100 Expansion Module:

BroadWorks Call center

April 2020

Using Avaya J159 IP Phone in an Open SIP environment

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Summary of Contents for J159

Page 1: ...Using Avaya J159 IP Phone in an Open SIP environment Release 4 0 5 Issue 1 April 2020 ...

Page 2: ...SE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANN...

Page 3: ...CTLY FROM THE THIRD PARTY SUPPLIER AN AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY ...

Page 4: ...he instruction manual Denan Power Cord Statement Danger Please be careful of the following while installing the equipment Please only use the connecting cables power cord and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used w...

Page 5: ... Avaya Inc 4655 Great America Parkway Santa Clara CA 95054 1233 USA WiFi transmitter Frequencies for 2412 2472 MHz transmit power 17 8 dBm Frequencies for 5180 5240 MHz transmit power 19 14 dBm General Safety Warning Use only the Avaya approved Limited Power Source power supplies specified for this product Ensure that you Do not operate the device near water Do not use the device during a lightnin...

Page 6: ...edence and Preemption icons 27 Wi Fi icons 28 Chapter 5 Handling incoming calls 29 Answering a call 29 Answering a call when on another call 29 Ignoring a call 30 Chapter 6 Handling outgoing calls 31 Making a call by using the dial mode 31 Making a call without using the dial mode 31 Redialing a number 31 Making a call by using speed dial 32 Making a call from the local Сontacts list 32 Making a c...

Page 7: ...an active call 48 Adding a person to an active call by using conference button 48 Adding a person on hold to a conference call 49 Adding a person on hold to a conference call by using conference button 49 Putting a conference call on hold and resuming a call 50 Dropping or Disconnecting the last participant from a conference call 50 Viewing the details of a conference 50 Chapter 11 Advanced featur...

Page 8: ... Microsoft Exchange Server calendar 70 Reviewing your Calendar event 70 Call Forwarding 71 Call Forward icons 71 Forwarding a call to another extension 72 Forwarding call when busy 72 Forwarding unanswered calls 73 Call Park 73 Call Park icons 74 Call park notifications 74 Customizing parked call notification 74 Parking a call 76 Parking a call to a call park group 77 Unparking a call 78 Dynamic P...

Page 9: ...iewing SCA configuration 93 Shared Parking 94 Shared Parking icons and indication 94 Parking a call to a shared room 94 Unparking a call from a shared room 95 Simultaneous Ring Personal 95 Accessing Simultaneous Ring Personal from the phone menu 96 Disabling Simultaneous Ring Personal during an active call 96 Adding a Simultaneous Ring number 96 Editing Simultaneous Ring numbers 97 Deleting a Simu...

Page 10: ...116 Turning call history on and off 116 Enabling and disabling Microsoft Exchange contact integration 117 Calendar settings 117 Activating Do not disturb 119 Redirecting calls when Do Not Disturb is active 120 Audio 120 Turning automatic gain control on or off 120 Turning button clicks on and off 121 Turning error tones on and off 121 Enabling wireless headset bidirectional signaling 121 Setting h...

Page 11: ...key 133 Deleting a key 133 Restoring customized keys to default 134 Setting the network mode 134 Setting the network configuration 135 Connecting to a Wi Fi network 136 Chapter 14 Troubleshooting 138 Limited access during failover 138 Recording audio parameters 139 Viewing the Product ID 139 Viewing the Device type 140 Viewing the Server type 140 Chapter 15 Resources 141 Documentation 141 Finding ...

Page 12: ...P Phone features in an Open SIP environment This document is intended for people who want to learn how to use Avaya J159 IP Phone features and capabilities April 2020 Using Avaya J159 IP Phone in an Open SIP environment 12 Comments on this document infodev avaya com ...

Page 13: ... secondary LCD Secondary Display 4 softkeys 6 Menu navigation buttons and two navigation buttons for Secondary Display Dual 10 100 1000 network ports Optional 5V DC Power support 48V GSPPoE power adapter support USB support Magnetic Hook Switch Related links Physical layout of a J159 IP Phone on page 14 Connection jacks of a J159 IP Phone on page 16 Secondary display on page 18 Optional components...

Page 14: ...15 16 17 18 19 20 21 22 23 24 No Name Description 1 Beacon LED Provides visual alerts for the following Incoming call Voice mail Table continues Phone overview April 2020 Using Avaya J159 IP Phone in an Open SIP environment 14 Comments on this document infodev avaya com ...

Page 15: ... select the corresponding label of context specific actions With the Help soft key you can view a short description of the features available on your phone 6 Voicemail Used to dial the configured voice mail number to receive a voice message 7 Redial Used to redial the most recently dialed number from any screen of the phone 8 Speaker Used to turn on the speaker 9 Hold Used to put an active call on...

Page 16: ... 23 Volume Used to adjust volume of a handset speaker or ringtone To increases the volume To decrease the volume 24 Mic The Mic of the phone Application keys provide direct access to the corresponding applications No Application keys Description 5 Phone key Displays the Phone screen 15 Main Menu Displays the list of options such as Features Applications Settings and Network Information 16 Contacts...

Page 17: ... PC port To connect the computer Note PC port is disabled when a Wi Fi network is used 4 Headset Jack To connect the headset 5 Handset Jack To connect the handset Table continues Connection jacks of a J159 IP Phone April 2020 Using Avaya J159 IP Phone in an Open SIP environment 17 Comments on this document infodev avaya com ...

Page 18: ...ines of four page display that provides 24 additional lines for incoming calls outgoing calls auto dialing and calling features It displays the dedicated view for keys 25 48 You can switch between the pages using the left and right keys Related links Phone overview on page 13 Optional components You can use the following optional components with the phone PSAC12R 050 5V DC Power adapter GSPPoE Ava...

Page 19: ... the phone continues to boot and not prompt you for the file server address If the connection to DES is successful and the phone does not receive the file server address the phone prompts you for an Enrollment code Contact your administrator for an Enrollment code When you enter the valid Enrollment code the phone continues to boot and not prompt you for the file server address If you do not have ...

Page 20: ...hones screen displays the device type during the phone boot up This feature is supported only in the phone software version 4 0 3 and later Procedure 1 Set up the phone hardware 2 Plug the Ethernet cable to the phone The phone powers up and starts to initialize The phone primary screen displays one of the following as the backsplash screen A screen with Avaya text for Avaya SIP phones A screen wit...

Page 21: ...Unlocking your phone About this task You can unlock your phone using a PIN or a password Depending on the configuration made by your administrator the phone screen displays the field for entering either a PIN or a password A PIN is a digit only value whereas a password can be an alphanumeric value If you do not know or remember your PIN or password contact your administrator You cannot unlock the ...

Page 22: ...To unlock the phone press Unlock and enter the PIN or password Getting Started April 2020 Using Avaya J159 IP Phone in an Open SIP environment 22 Comments on this document infodev avaya com ...

Page 23: ...cription Left Arrow and Right Arrow Use these keys in Text input fields to move the cursor position Selection fields to toggle field values and select options in lists and menus Half width displays to move the selection left or right Scrolling between pages when navigating the phone screen provided that page scrolling mode is switched on by your administrator The directional keys are context sensi...

Page 24: ...ont The interface replaces the hint text with the actual text that you enter The interface displays the hint text again when you clear the entered text The interface does not display the hint text if the field contains a value Text truncation When the space in the input area cannot display the full current value the user interface truncates the text The interface truncates the text from the left s...

Page 25: ...oes not accept user input even if the line is already selected For example when you press a line key in Contacts the interface initiates a call to the contact because the first soft key represents the Call key Main menu The following table lists the Main menu icons used in Avaya J159 IP Phone Icons Name Description Features To access administrator activated features Applications To access phone ap...

Page 26: ... hold during a conference or transfer call setup Conference is active Conference is on hold Use the Right or Left navigation arrow to see more pages screens options Scroll left for other options Scroll right for other options Indicates that the phone is not connected to the SIP proxy server and is operating in Failover mode Some features might not be available or work incorrectly If the appearance...

Page 27: ...ou have missed a call The in the icon indicates that the number of missed calls are more than 9 Autodialing feature Multiple Level Precedence and Preemption icons The following table lists presence icons for Avaya J159 IP Phonewith description Icon Precedence level Description Priority Priority icon for a priority call Routine Routine icon for a regular call Immediate Immediate icon for a priority...

Page 28: ...vaya J159 IP Phone Icon Description Non secure Wi Fi network is detected Secure Wi Fi network is detected Wi Fi network is out of range or offline Navigation April 2020 Using Avaya J159 IP Phone in an Open SIP environment 28 Comments on this document infodev avaya com ...

Page 29: ... both the beacon LED and line key LED start flashing Procedure Do one of the following Lift the handset Press Speaker Press OK Press the Answer soft key Press Headset Answering a call when on another call About this task You can receive a call on a secondary call appearance only if the call appearance is free Procedure Press one of the following The Answer soft key OK The phone puts the first call...

Page 30: ...ou can still answer this call within its ring time by using the Up and Down arrow keys to select the call and answer it Procedure On the Incoming call screen press one of the following Ignore soft key volume button volume button The phone turns off the audio alert Handling incoming calls April 2020 Using Avaya J159 IP Phone in an Open SIP environment 30 Comments on this document infodev avaya com ...

Page 31: ...he number and press key Pressing key indicates end of dial the phone starts the call Manual Dial the number and press the Call soft key Related links Setting the dialing mode on page 110 Making a call without using the dial mode Procedure 1 Do one of the following Lift the handset Press Speaker Press Headset 2 Dial the number Redialing a number About this task You can redial the most recently dial...

Page 32: ...you begin Ensure you have speed dial numbers assigned to your contacts Procedure Press and hold the dial pad key assigned to the number you want to call Related links Assigning speed dial entries on page 112 Making a call from the local Сontacts list Procedure 1 Press Contacts 2 Scroll to the contact you want to call 3 Optional Press the digits on the dial pad that correspond to the letters of the...

Page 33: ...ll Related links Searching for a contact on page 39 Making an international call Procedure 1 Press and hold the 0 key to enter the plus sign 2 Dial the number that you want to call Emergency call Emergency calling is used to connect to a preset emergency services number The emergency service number is configured by the administrator You can make an emergency call from the following screens Login s...

Page 34: ... an emergency number that is not set by the system administrator Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator Procedure Do one of the following On the Phone screen press the Emerg soft key and again press Emerg when the phone prompts you for confirmation Dial the emergency number by using the dial pad Handling outgoing calls April 2020 ...

Page 35: ...an call other contacts When multiple calls are held you can return to the held call by using the up and down arrow keys to scroll to the required call You can hold an active call or resume the most recent held call from any screen by pressing the Hold button Procedure 1 To put an active call on hold press Hold soft key or Hold button or press the line key of the active call 2 To resume the held ca...

Page 36: ...esponding fields Press the number key that corresponds to the letter or number that you want to enter If the characters are on the same key pause before entering the next character To enter a space press 0 Enter the remaining letters or numbers To enter a symbol press More Symbol Use the navigation arrows to highlight the symbol that you want to enter and press Insert To delete the last character ...

Page 37: ... Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Select the contact 4 Press Details Edit 5 Scroll to the field to edit 6 Use the dial pad and soft keys to change the contact information 7 Press Save Doing a quick search for a contact About this task Using the Quick Search feature of the phone you can quickly search for a saved contact fr...

Page 38: ...procedure to view the details of a contact You can call edit or delete a contact from the Details window Before you begin You must have at least one contact in the Contacts list Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Select the contact that you want to view 4 Press Detail...

Page 39: ... and press Select 3 Press Search More Sources 4 In Contact sources press Toggle for the required directory 5 Press Save 6 Use the dial pad to enter the name and press Search 7 Optional To add the contact to the local Contacts list press Contact Related links Making a call from the corporate database Сontacts list on page 33 Combining contacts About this task Use this procedure to merge the phone n...

Page 40: ...ntact Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Select the contact to delete 4 Press Details More Delete 5 Press one of the following Delete To delete the contact Cancel To cancel the action Creating a local Сontacts group Procedure 1 Press Contacts 2 Optional To navigate th...

Page 41: ... Members 6 Scroll to the contact you want to add and press Add 7 Optional To add more contacts repeat Steps 4 and 5 Removing a contact from the local group Before you begin Ensure that you have at least one user added to your Contacts list group Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and pr...

Page 42: ...th the LDAP Directory feature you can search contacts in available Lightweight Directory Access Protocol LDAP directories An LDAP directory option appears at the top of the Contacts application list You can also select an LDAP directory as your contact search source This selection disables other search sources When LDAP directory is an active search source if you select another search source this ...

Page 43: ...ces 4 Scroll to LDAP contacts and press Toggle LDAP Directory is now your contact search source Other sources are disabled The phone displays the following message LDAP selected other search sources disabled 5 Press Save Searching LDAP contacts About this task You can search LDAP directory using Contacts application on your phone or directly You can use multiple search attributes and display up to...

Page 44: ... the Search field and press Search The phone displays the list of matches If no matches are found in the LDAP directory the phone displays the following message No match found If more than 20 matches are found in the LDAP directory the phone displays the following message We found too many matches Select from the list or press Back to refine your search 6 Optional Press Details to view contact inf...

Page 45: ... software of your phone to a version earlier than 4 0 3 you will lose the call log details Making a call from Recents Procedure 1 Press Recents 2 Use the Up and Down Arrow keys to select the contact that you want to call 3 Press Call Viewing the Recents details About this task In the Recents screen depending upon the call type you can view the following details of each call Incoming call icon Outg...

Page 46: ...ng a call record from Recents Procedure 1 Press Recents 2 Optional To navigate through Main menu scroll to the following a Applications and press Select b Recents and press Select 3 Select a number that you want to delete 4 Press Details 5 Press Delete 6 Select one of the following when the phone prompts for confirmation Delete To delete the entry The phone deletes the number from the call history...

Page 47: ...ress Select b Recents and press Select 3 Press Delete 4 Select one of the following when the phone prompts for confirmation Delete To delete all entries Cancel To cancel and return to the previous menu Clearing the Recents list April 2020 Using Avaya J159 IP Phone in an Open SIP environment 47 Comments on this document infodev avaya com ...

Page 48: ... last dialed number by using the Redial button Highlight the extension on the phone screen and press Conference button 3 When the third participant answers the call press the Join soft key or press Conference button 4 To add another person press Add and repeat Steps 2 and 3 Adding a person to an active call by using conference button About this task You can use the conference button to add partici...

Page 49: ...eady in a conference 3 Press Held call soft key to see a list of held calls 4 Select the call on hold that you want to add to the conference 5 Press one of the following Join Conf Conference button The held call is added to the conference call Adding a person on hold to a conference call by using conference button About this task You can add a held call to a conference call by using conference but...

Page 50: ...ect other participants after you disconnect the last participant You can use this method to disconnect a participant again after you add another participant Procedure 1 From the phone screen select your active conference call You will see the More soft key 2 Press More Drop when the conference is active Result The participant who was added last gets disconnected from the conference Viewing the det...

Page 51: ...erson from the Contacts list Call the person from the Recents list 4 When the person answers press Join or OK or Conference button 5 Press Add or Conferenceand repeat the steps to add another person to the conference Viewing the details of a conference April 2020 Using Avaya J159 IP Phone in an Open SIP environment 51 Comments on this document infodev avaya com ...

Page 52: ...Press Main menu and scroll to Features 2 Press Select 3 Scroll to see the features that are configured for your extension Active call shortcut keys With Active call shortcut keys you can use Busy Lamp Field Autodial and Contacts keys as shortcuts during an active or in some cases an active or a held call to perform the required action Note You can use Autodial keys as shortcuts in the 3PCC environ...

Page 53: ...re the following If the configured shortcut is a BLF key the required user is idle The administrator has set the shortcut action for the key as call transfer Procedure 1 While on an active call depending on the configuration do one of the following on the Phone screen Press the BLF Autodial or Contact line key Scroll to the required BLF Autodial line or contact and press Transfer The phone display...

Page 54: ...ss Conf The phone puts the existing call on hold 2 When the user answers the call press Join Parking a call with a shortcut key About this task Use this procedure to park an ongoing or a held call to a BLF user an Autodial user or a contact Before you begin Ensure the following If the configured shortcut is a BLF key the required user is idle The administrator has set the shortcut action for the k...

Page 55: ...ion Procedure 1 Press Main menu 2 Scroll to Features and press one of the following Select OK The corresponding line key 3 Scroll to DND feature Press one of the following Enable OK Activating the ring reminder About this task Note Ring Reminder is available only in BroadSoft environment Procedure 1 Press Main menu 2 Scroll to Features and press one of the following Select OK The corresponding lin...

Page 56: ...r visual notification of the attempted call The calling party will hear the following announcement The party you are trying to reach does not accept unidentified call please try your call again later Important This feature is not applied to calls from or within the group BroadWorks Anywhere With the BroadWorks Anywhere feature you can make and receive calls using any phone from any location You ca...

Page 57: ...e a location Press Edit To modify a location Press Toggle To enable or disable a location Note The BroadWorks Anywhere feature is enabled only if a location is enabled Disable To disable the feature The red LED light turns on indicating that the feature is available but inactive 4 Optional To enable or disable BroadWorks Anywhere feature press the corresponding line key Configuring BroadWorks Anyw...

Page 58: ...on 8 To cancel the changes and go back to the previous menu press Cancel Changing location details About this task Use this procedure to change saved location details Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Features and press Select 4 Scroll to BroadWorks Anywhere and press Select 5 Scroll to Locations and press Select 6 Press Edit The Location Edit screen...

Page 59: ...Alerting for the BroadWorks Anywhere feature Before you begin Ensure to enable a location Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Features and press Select 4 Scroll to BroadWorks Anywhere and press Select 5 Scroll to Alerting and press Select 6 Press Toggle for the required Alerting option Include click to dial To set the alerting of the location when making a...

Page 60: ...ng BroadWorks Mobility alerting Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to BroadWorks Mobility and press one of the following Enable To enable the feature The green LED light turns on indicating that some or all configured mobile alerting are enabled Disable To disable the feature The red LED light turns on indicating that all configured mobile alerting are disab...

Page 61: ...ption Device to ring Specifies that the device must ring when the phone number gets a call Use the Right Arrow or Left Arrow key to select one of the following Fixed To set the office phone or fixed devices to ring when the phone number gets a call Per your requirement you can select SCA BroadWorks Anywhere and executive location for fixed Mobile To set the mobile phone to ring when the phone numb...

Page 62: ...1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Features and press Select 4 Scroll to BroadWorks Mobility and press Select 5 Scroll to Mobile identity alerting and press Select 6 Scroll to the required mobility number and press Edit 7 Edit the required fields using Toggle Description Alert agent calls Alert click to dial calls Alert group paging calls Use mobility calling line ...

Page 63: ...Use diversion inhibitor Specifies that the call is not redirected for an unanswered call Answer confirmation required Specifies that a confirmation digit is required after a mobile call leg is answered Device to ring Specifies that the device must ring when the phone number gets a call Use the Right Arrow or Left Arrow key to select one of the following Fixed To set the office phone or fixed devic...

Page 64: ...l Retrieve Busy Lamp Field With the Busy Lamp Field BLF feature you can monitor the call status of other phones connected to the same network Important BLF lines are not call appearance lines and cannot be used to make calls In the Broadsoft environment you can add a BLF user from the Phone screen In the Asterisk environment a new BLF user can be added only by the system administrator Depending on...

Page 65: ...ion The following table displays the BLF state icons and LED indicators for the Avaya J100 Series IP Phones State Phone icons Red LED for the line key Green LED for the line key Idle Off Off Incoming call Off Blink Outgoing call Blink Off Active hold On Off Parked call Off Blink Unavailable Off Off Adding a Broadsoft BLF user About this task In the Broadsoft environment you can add a new BLF monit...

Page 66: ...ting applies to all your monitored users Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Alerting on calls and press Select 5 Scroll to Busy lamp field and press Select 6 Scroll to Incoming call indication and press one of the following None To set the BLF pick up indication to none Audible To set the BLF pick up indication as an aud...

Page 67: ...d call indication and select one of the following None To set the BLF parked call indication to none Audible To set the BLF parked call indication as an audible ringtone Visual To set the BLF parked call indication to visual When a call is parked at monitored user s extension number you can view the parked call details on a pop up screen similar to the primary line incoming call Both To set the BL...

Page 68: ...ponding BLF line key The phone automatically blocks an available primary line and dials the extension of the monitored user Picking up an incoming call About this task Use this procedure to pick up an incoming call for the monitored user Before you begin Ensure that the administrator has activated the direct call pick up operation on your phone Procedure Press Pickup or the corresponding BLF line ...

Page 69: ...ou can access the Microsoft Exchange Server calendar on your phone You can also view and set a reminder for meetings or appointments When Exchange Calendar is active appointments are displayed in the order of their start times and are removed once the meeting time expires Calendar information is updated whenever you log in to your phone change calendar settings or access the Calendar Accessing cal...

Page 70: ...e username Enter your email ID Exchange password Enter your password Exchange domain Enter the domain name for example avaya com 6 Optional To enable or disable Name Password Prompt do one of the following Toggle To enable or disable the prompt The Right Arrow key To enable the prompt The Left Arrow key To disable the prompt 7 Press Save Reviewing your Calendar event About this task Use this proce...

Page 71: ...of the selected day Call Forwarding With the Call Forwarding feature you can divert incoming calls to another number The phone supports the following Call Forward types Call Forward Diverts all incoming calls to another number Call Forward Busy Diverts incoming calls to another number if you are on a call Call Forward No Answer Diverts incoming calls to another number when you do not answer the ca...

Page 72: ...nfigure the following fields Destination Enter the call forwarding number Ring reminder Press Toggle to activate the ring reminder 5 Press Save 6 Press Enable Forwarding call when busy About this task Forward incoming calls to a specified number if you are busy on another call Before you begin Ensure that the administrator enabled the call forwarding feature Procedure 1 Press Main menu 2 Scroll to...

Page 73: ...u 2 Scroll to Features and press one of the following Select OK The corresponding line key 3 Scroll to the Call forward NA feature and press one of the following Config OK 4 Configure the following fields Destination Enter the call forwarding number Number of rings Enter the number of rings after which the call is forwarded 5 Press Save 6 Press Enable Call Park Using the Call Park feature you can ...

Page 74: ...rts If visual notification is enabled and a call is parked to your extension the phone displays the parked call name and number on the Phone screen In the notification popup screen press Unpark to unpark the call immediately If a call is parked to your extension the corresponding Unpark line key LED displays a green light The phone also plays an audio tone depending on the notification settings No...

Page 75: ...e beacon light blinks Audible To enable audio notification Visual To enable visual notification When a call is parked to your extension number you can view the parked call details on a pop up screen similar to the primary line incoming call Both To enable both audio and visual notification 7 Press one of the following Save OK Customizing ringtones for the audio notification About this task Select ...

Page 76: ... press one of the following Select OK The corresponding line key 7 Press one of the following to choose the required ringtone Select OK The corresponding line key 8 Press Save Parking a call About this task Use this procedure to park a call to a parking extension so that the parked call can be retrieved from any other phone in your organization After you park the call the extension on your phone i...

Page 77: ...or leaving the parking extension empty will self park the call 6 Press Park Parking a call to a call park group About this task Use this procedure to park a call to a first available extension of a parking group member This feature is available in BroadSoft environment Before you begin Ensure that the feature is activated by the administrator Contact your administrator for details Ensure that you ...

Page 78: ...ding line button 4 Enter the parking extension number Entering hash or leaving the parking extension empty will unpark the call that is parked against your own extension Dynamic Park and Page With the Dynamic Park and Page feature you can park calls and announce the parked calls to other users Park and page use a set of park slot numbers that your system administrator configures When you park a ca...

Page 79: ... and press Page Press Contacts Select the required user and press Page Press Recents Select the required user and press Page The phone pages the parked call details to the selected user or the page target group Retrieving the parked call About this task If you have parked the call you can retrieve a parked call before paging it Other users can retrieve a parked call after receiving the page The ph...

Page 80: ...igured location To retrieve this call from its current location using the Call Retrieve feature place the current call on hold and then press Call Retrieve Disable Broadworks Call Control Services for the Call Retrieve feature to function properly To disable Call Control Services toggle BroadWorks call control to off See Changing location details on page 58 or Editing Mobile identity alerting on p...

Page 81: ...t the extension on the phone screen and press Transfer button 3 To initiate a consultative transfer press Talk The call transfer recipient s phone starts ringing 4 Do one of the following Press Complete or Transfer button after the recipient answers the call The call transfer is complete This is also called attended transfer Press Complete or Transfer button after the recipient s number starts rin...

Page 82: ...ing the Call Waiting feature Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to Call waiting and press one of the following Enable To enable the Call Waiting feature Disable To disable the Call Waiting feature Distinctive Ringing With the Distinctive Ringing feature you can assign a different call ringtone for the following features Priority Alert Ringing To assign a dif...

Page 83: ...Priority alert To select a ringtone for the priority number The default ringtone is Long Long Double Alternate number 1 To select the different ringtone for the first alternate number of a contact The default ringtone is Short Short Long Alternate number 2 To select a different ringtone for the second alternate number of a contact The default ringtone is Short Long Short Ring reminder To select a ...

Page 84: ... Seating feature on the host phone you can log in to your primary phone extension from its Features menu The top bar of the host phone displays the Host or the Guest icon depending on the guest status Note This feature is available in BroadSoft environment Flexible Seating icons The following table displays the Flexible Seating icons in the top bar and the Features menu of the phone Name Icon Desc...

Page 85: ...Host account The system administrator has activated Flexible Seating for the host phone You have turned off your primary phone Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to Guest login and press Select 4 On the Guest login screen in the Username field type your phone extension 5 Press Enter 6 In the Password field type your password 7 Press Enter The phone displays ...

Page 86: ...ynamic or predefined static values If a dynamic setting is selected the feature activates itself and gradually reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels Long term acoustic exposure protection feature satisfies OSHA ETSI and employee health safety requirements Important Only L100 Series Headsets with RJ9 connector support long term acous...

Page 87: ...Press Save Related links Setting a headset profile on page 123 Multicast Paging With the Multicast Paging feature you can receive a page that will be automatically played on the phone If configured by the system administrator you can send a multicast page to a group of phones in the network An incoming multicast page is played on the phone speaker When the page is played the Phone screen displays ...

Page 88: ...ndset as an audio device hang up Pre configuration of keys With the Pre configuration of keys feature enabled the Phone screen displays a pre determined set of phone keys for accessing features applications and line appearances BLF lines and autodialing phone extensions can be also added and accessed with this feature The phone key configuration can be forced by the system administrator If pre con...

Page 89: ... primary extension can be private or shared Up to three additional shared extensions can be configured to appear on your phone All extensions are shared with other phones connected to the same network Depending on the configuration of your phone any of your shared extensions can be used to Dial outgoing calls Answer incoming calls Perform all the usual operations on a local call including hold tra...

Page 90: ...ur primary extension and a call on an additional shared extension SCA icons and visual LED indication The following table displays the SCA state icons and LED indicators for the Avaya J100 Series IP Phones State Phone icons Red LED Green LED Idle Off Off In use Remote reservation Remote active Off Off Off On On On Incoming call Off Off Outgoing ringing On On Media preserved active On On Hold Media...

Page 91: ...l using a shared extension use this procedure to put your call on private hold Putting a call on private hold prevents any other phone with the same shared extension from barging into the call while it is on hold The private hold feature can be useful when transferring a call or preparing to create a conference call A unique icon indicates a call on private hold on another phone on the same shared...

Page 92: ...d a shared extension Procedure 1 Press Main menu 2 Scroll to Settings and press one of the following Select OK The corresponding line key 3 Scroll to Audio and press one of the following Select OK The corresponding line key 4 Scroll to Personalize ringing and press one of the following Select OK The corresponding line key 5 Scroll to Shared lines and press one of the following Select OK The corres...

Page 93: ...configuration of the additional SCA extensions Depending on the phone s settings you can view or modify the SCA configuration Before you begin Ensure that your administrator has configured a shared primary extension Procedure 1 Press Main menu 2 Scroll to Settings and press one of the following Select OK The corresponding line key 3 Scroll to Shared lines and press one of the following Select OK T...

Page 94: ...the Shared Parking feature configured on the phone Contact your system administrator for more details Related links Customizing phone keys on page 114 Shared Parking icons and indication The following table shows the Shared Parking icons for Avaya J159 IP Phone Shared room state Phone icons Red LED for the line key Green LED for the line key Idle Off Off Busy Off Blink Parking a call to a shared r...

Page 95: ...ing Personal With the Simultaneous Ring Personal SRP feature you can list up to 10 phone numbers or SIP URI addresses you want to receive calls to in addition to your primary phone This feature may be used when for example you are not at your desk phone and you need to answer a call from your cell phone Simultaneous ring can be turned off when you are at your desk on a call Important If your cell ...

Page 96: ...croll to Do not ring with active call 3 Press Toggle to disable or enable the setting The changes will be saved automatically Adding a Simultaneous Ring number About this task Use this procedure to add a number or a SIP URI address for a simultaneous ring Important You can add maximum 10 numbers or SIP URI addresses Procedure 1 On the phone go to Main menu Features Simultaneous ringing Config 2 On...

Page 97: ... address Press More and press Abc or ABC or abc or 123 to enter letters or numbers Press Backspac to delete the symbols entered 5 Scroll to the Answer Confirmation Required and press Toggle to toggle the setting to on or off 6 Press Save Deleting a Simultaneous Ring number About this task Use this procedure to delete a number or a SIP URI address for simultaneous ringing Procedure 1 On the phone g...

Page 98: ...or performance in terms of packet loss jitter and delay To monitor hop by hop QoS markings for voice and video traffic Using a Guest Login About this task Use this procedure to log in as a guest on another phone to access your applications and call history for a limited time Note You need to re login if the phone reboots Before you begin Ensure that the feature is activated by the administrator Co...

Page 99: ...6 Press Enter Using a Guest Login April 2020 Using Avaya J159 IP Phone in an Open SIP environment 99 Comments on this document infodev avaya com ...

Page 100: ...ter Support the most advanced set of routing and call management options for a formal call center environment It supports ACD states disposition codes to associate with ACD calls and outbound calling Related links Logging in to the phone on page 101 Logging out of your phone on page 21 Call center status on page 102 Viewing the call center status on page 102 BroadWorks Call Center icons on page 10...

Page 101: ...rd field type your password 4 Press Enter 5 In the Authentication username field type your user name 6 Press Enter 7 Optional To change the user name or the password press Backspac Related links BroadWorks Call center on page 100 Logging out of your phone About this task Use this procedure to log out of your extension Procedure 1 Press Main menu 2 Scroll to Applications and press Select 3 Scroll t...

Page 102: ...call center status About this task You can view the current status of the call center The call center status provides you the details about the call flow and the call waiting time Before you begin Ensure that your administrator has assigned you to a call center Procedure 1 Press the Main menu 2 Scroll to Features and press Select 3 Scroll to Call Center and press Select 4 Press Status Related link...

Page 103: ...n you receive an ACD call the phone screen displays the following information about the call Call center name Wait time Queue size The phone screen does not display this call information for any other call Related links BroadWorks Call center on page 100 Viewing the ACD call information from the call details About this task When you receive an ACD call the phone screen displays the call informatio...

Page 104: ...Procedure 1 Press the Main menu 2 Scroll to Features and press Select 3 Scroll to the required status and press Select Or 4 Scroll to Call Center and press Select 5 Scroll to the required status and press Select Note The LED light against the agent status is green for the active states and red for the inactive states Next steps The top bar of the phone screen displays the agent status Related link...

Page 105: ... originated trace feature You can initiate the feature on an active call or an immediate last call Contact your administrator to enable this feature Related links BroadWorks Call center on page 100 Initiating the Customer originated trace on page 105 Initiating the Customer originated trace About this task To initiate a call trace on obscene harassing or threatening active call or an immediate las...

Page 106: ...if the call requires you to involve a supervisor you can use the Escalation feature You can select the supervisor from the list of available supervisors of your call center or if you do not have any preference depending on the availability of the supervisors the server will assign you a supervisor If you are unable to add a supervisor to an active call please contact your system administrator Befo...

Page 107: ...l requires you to involve a supervisor immediately you can use the emergency escalation feature You can select the supervisor from the list of available supervisors of your call center or if you do not have any preference depending on the availability of the supervisors the server will assign you a supervisor If you are unable to add a supervisor to an active call please contact your system admini...

Page 108: ...ere are any new disposition codes or to load the values immediately you can restart the phone Related links BroadWorks Call center on page 100 Entering disposition code on page 108 Entering disposition code About this task Depending on the type of the active call you can enter the disposition code to categorise a call You can enter the disposition codes during an active call or only in a call wrap...

Page 109: ...e ACD calls at once and can place calls on hold If an ACD call remains on hold for a time longer than the administrator set value there is a ring reminder on your phone screen You will receive a ring reminder when you are not busy with other calls Related links BroadWorks Call center on page 100 Hold reminder April 2020 Using Avaya J159 IP Phone in an Open SIP environment 109 Comments on this docu...

Page 110: ...owing options Manual Press the Call soft key to start a call Auto Ensure that the dialed digits match the dial plan to start a call 6 Press Save Related links Making a call by using the dial mode on page 31 Displaying сall timers About this task Use this procedure to display the duration of calls Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select A...

Page 111: ... repeat delay 5 Press Toggle to select one of the following Default Long Longest Off Short 6 Press Save Setting redial options About this task Use this procedure to see the last dialed numbers Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to the Redial option 5 Press Toggle to one of the following One number To see the last dialed num...

Page 112: ...Speaker or Headset during an incoming call 6 Press Save Assigning speed dial entries About this task Use this procedure to assign speed dial numbers to your contacts You can assign up to nine speed dial entries This feature is only available in the Avaya Aura environment Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Select Assign speed dial ...

Page 113: ...s for confirmation Setting Mute alert About this task Use this procedure to receive a notification alert when your phone is on mute and you try to answer a call Before you begin Ensure that the feature is activated by the administrator Contact your administrator for details Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Mute alertin...

Page 114: ...ing on page 114 Setting Visual alerting About this task Use this procedure to illuminate the beacon LED when there are incoming calls and messages Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Alerting on calls and press Select 5 Scroll to Beacon LED 6 Press Toggle to enable or disable visual alerting 7 Press Save Related links Vis...

Page 115: ...o move the selected line c Optional If the new location is empty press Select d Optional If the new location is already assigned a key press Swap 9 To set a new label do the following a Press Relabel b Type the name of the label c If your native language uses extended Latin or non Latin symbols press MoreSymbol the soft key to open the Symbols menu and select the necessary symbols there Press Inse...

Page 116: ...n on the timer 7 Use the Down Arrow key to go to Away timer value 8 Enter the time in seconds You can enter any value from 0 to 999 9 Press Save Turning call history on and off Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Recents and press Select 5 Scroll to Log calls and press one of the following Toggle To toggle call his...

Page 117: ...nd disabling Exchange calendar Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press Select 5 Scroll to Enable Exchange Calendar and press one of the following Toggle To enable or disable Exchange calendar Right Arrow key To enable Exchange calendar Left Arrow key To disable Exchange calendar 6 Press Save Enabling...

Page 118: ... To enable the reminder tone Left Arrow key To disable the reminder tone 6 Press Save Setting a reminder and snooze time Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press Select 5 Scroll to Reminder Time and enter the number of minutes The range is 0 to 99 6 Scroll to Snooze Time and enter the number of minute...

Page 119: ...ollowing Toggle Right Arrow key Left Arrow key 7 Press Save Activating Do not disturb About this task Use this procedure to direct incoming calls to a predefined coverage number that is set by the system administrator In the IP Office environment this feature is supported using short code dialing Contact your system administrator for the list of short codes Before you begin Your system administrat...

Page 120: ...7 Press Save Audio Turning automatic gain control on or off About this task Use this procedure to adjust the audio output level to for better quality audio Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio and press Select 4 Scroll to Automatic gain control and press Select 5 Select the handset headset or speaker for which you want to turn automatic gain control o...

Page 121: ...ss Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio and press Select 4 Use the Down Arrow key to go to the Error tones screen 5 Press Toggle to turn error tones on or off 6 Press Save Enabling wireless headset bidirectional signaling Before you begin Check if the headset supports electronic hook switch EHS signaling Note Headset Signaling setting is used to configure only DECT hea...

Page 122: ...re you begin Ensure that you are on a call and the caller s audio level is at 50 Adjust the microphone position as recommended by your headset vendor Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio and press Select 4 Scroll to Headset mic level and press Select 5 Press one of the following Right arrow key To increase the gain level Left arrow key To decrease the...

Page 123: ...he headset Note Headset profiles 6 7 and 8 are designed to work only with wireless headsets Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio and press Select 4 Scroll to Headset profile and press Select 5 Scroll to the profile that matches your headset 6 Press Select 7 Press Save Related links List of headset profiles on page 123 List of headset profiles Headset ...

Page 124: ... CEHS AV03 AV04 DW Office SD Office CEHS AV03 AV04 Related links Setting a headset profile on page 123 Setting a personalized ringtone About this task Use this procedure to set a ringtone for different uses Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio and press Select 4 Scroll to Personalize ringing and press Select 5 Scroll to one of the following options Pr...

Page 125: ...ress Back 8 Press Select 9 Press Save Changing the background image for the secondary display Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Background and press Select 5 Scroll to Secondary display and press Select 6 Scroll down to the new image 7 Optional To preview the image press Preview and then press Back 8 Press Select 9 Pr...

Page 126: ...roll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Screen saver and press Select 5 Scroll to Secondary display and press Select 6 Scroll down to the new image 7 To preview the image press Preview and then Back 8 Press Select 9 Press Save Setting the screen saver details About this task Use this procedure to change the time that elapses before the phone displays a sc...

Page 127: ...splay on the screen saver Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Screen saver details and press Select 5 To change the screen saver time scroll down to Timer min and enter time in minutes You can enter any value from 0 to 999 6 To enable clock on the screen saver scroll to Clock and press Toggle 7 Press Save Adjusting the ...

Page 128: ...o increase the brightness Left Arrow key To decrease the brightness 7 Press Save Setting the display language Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Language and press Select 5 Scroll to the language that you want to use and press Select 6 Press one of the following when the phone prompts for confirmation Confirm Cancel Th...

Page 129: ...ess Select 4 Use the Down Arrow key to go to the Time format screen 5 Press Toggle to select one of the following options Time format 24 Hour Time format 12 Hour 6 Press Save Setting the date format Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Use the Down Arrow key to go to the Date format screen The phone displays one of the following D...

Page 130: ...t The phone displays the following My time Time zone 5 To set the required time do one of the following Use the Left Arrow and Right Arrow key Press or soft key 6 Press Save Setting the text size Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll down to Text size and press Select 5 Scroll down to Primary display and press Select Customi...

Page 131: ...ze Left arrow key To decrease the font size 7 Optional Press Default to restore the default font size 8 Press Save Setting the phone screen width Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Phone screen width and press Select 5 Press Toggle to select one of the following options Full Each call appearance or feature occupies the...

Page 132: ...to select an empty line 7 Press Add and select one of the following Contact Feature App 8 In the new screen scroll to the contact feature or application you want to add and press Select Related links Relabeling a key on page 132 Relabeling a key About this task The phone screen labels are preset by the system administrator You can change these labels as required The first 24 keys are to customize ...

Page 133: ...ys customization and press Select 5 Scroll to Customize key and press Select 6 Use Navigation keys to select the button key you want to move 7 To move the selected key do the following a Press Move b Use the Navigation keys to move the selected line key c If the new location is empty press Select d If the new location is already assigned with a key press Swap Deleting a key Procedure 1 Press Main ...

Page 134: ... this task You can set the network mode to Ethernet or Wi Fi You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi Fi network Before you begin Ensure that the system administrator gave you access to perform this task Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Network and press Select 4 Scroll to Network mode...

Page 135: ...ut this task To set the network configuration to Auto or Manual You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi Fi network When network configuration is Auto every time the phone restarts it will connect to the pre configured network that your administrator has set up When network configuration is Manual every time the phone restarts it...

Page 136: ... the same as the pre configured network that your administrator has set up the phone will prompt you for permission to restart before connecting to the pre configured network Related links Setting the network mode on page 134 Connecting to a Wi Fi network About this task Use this procedure if your phone is not configured to connect to a specific Wi Fi network Before you begin Ensure that the syste...

Page 137: ...1x EAP enter the following Identity Either your personal user ID or the shared user ID provided by your system administrator Anonymous Identity Leave blank or use the shared Anonymous Identity provided by your system administrator Password Either your personal password or the shared password provided by your system administrator Result If the credentials are authenticated successfully the phone au...

Page 138: ...nctionality may be limited Check the soft keys at the bottom of the display to determine the actions you can take during failover You can also press the Phone button to display the for possible actions Important Do not log your telephone off during failover or until normal service is restored on your original telephone server Logging off during failover during transition to or from an alternate se...

Page 139: ... Main menu 2 Scroll to Network information and press Select 3 Scroll to Audio parameters and press Select 4 Press the Record soft key 5 To stop the recording press the Stop soft key Viewing the Product ID About this task The product ID information is available on a label on the back panel of your phone Alternatively you can view the Product ID on the phone screen Procedure 1 Press Main menu 2 Scro...

Page 140: ...press Select 4 Scroll to Device type Viewing the Server type About this task View your server type when your system administrator asks you to provide your server type information The server type can be of Avaya Aura or an open SIP Procedure 1 Press Main menu 2 Scroll to Network information and press Select 3 Scroll to System and press Select 4 Scroll to Server type Troubleshooting April 2020 Using...

Page 141: ...port by Product Documents 4 In Enter your Product Here type the product name and then select the product from the list 5 In Choose Release select the appropriate release number The Choose Release field is not available if there is only one release for the product 6 In the Content Type filter click a document type or click Select All to see a list of all available documents For example for user gui...

Page 142: ...ments to a collection Save a PDF of selected content in a collection and download it to your computer Share content in a collection with others through email Receive collection that others have shared with you Add yourself as a watcher by using the Watch icon Navigate to the Manage Content Watchlist menu and do the following Enable Include in email notification to receive email alerts Unwatch sele...

Page 143: ...nd the Avaya Mentor videos on YouTube go to www youtube com AvayaMentor and do one of the following Enter a key word or key words in the Search Channel to search for a specific product or topic Scroll down Playlists and click a topic name to see the list of videos available for the topic For example Contact Centers Note Videos are not available for all products Support Go to the Avaya Support webs...

Page 144: ...9 setting reminder time 118 setting snooze time 118 audio button headset 112 speaker 112 audio settings AGC 120 button clicks 121 configuring hearing aid compatibility 122 audio settings continued error tones 121 headset profile 123 setting a primary ringtone 124 setting headset mic level 122 Available 105 Avaya support website 143 away timer timer value 116 B BLF barging in on an active call 68 c...

Page 145: ...ual alerting 114 call transfer blind 81 call transfer call transfer attended 81 call transfer 81 unattended 81 Call Waiting disabling 82 enabling 82 collection delete 141 edit name 141 generating PDF 141 sharing content 141 conference calls adding a person on hold 49 conference button 49 details 50 dropping a participant 50 putting a call on hold 50 setting up 48 configuration shared lines 93 conf...

Page 146: ... distinctive alert 82 distinctive ringing 82 alternate 83 documentation center 141 finding content 141 navigation 141 documentation portal 141 finding content 141 documentation portal continued navigation 141 do not disturb ring reminder 55 send all calls 55 119 dynamic call parking 78 paging 78 parking 78 E editing BroadWorks Mobile identity alerting 62 contact details 38 contacts 37 editing Simu...

Page 147: ...overview 42 Line keys 25 locations BroadWorks Anywhere 57 lock unlock 21 log calls 45 encryption 45 logging out of your phone 21 101 login agent 101 105 BroadWorks call center 101 Logout agent 105 M main menu language 128 Main menu 25 making a call auto 31 dial mode 31 manual 31 recents 45 using the dial mode 31 managing calendar 69 messages visual alerting 114 Multicast Paging overview 87 sending...

Page 148: ... retrieve parked call 79 retrieving a voice message 89 Ring Splash 83 S SCA icons 90 screen saver 126 screen saver details screen saver clock 126 127 screen saver time 126 127 screen width 131 searching corporate database 33 searching for content 141 secondary display settings changing the background image 125 security WEP WPA WPA2 PSK 802 1x EAP 136 Server Avaya Aura 140 Open SIP 140 setting agen...

Page 149: ...t 113 replacing contact 113 status call center 102 call flow 102 support 143 T text input enter edit 24 time zone display settings 130 settings 130 U unlockPIN password 21 unparking a call 78 using Call Retrieve 80 V videos 143 viewing ACD call information 103 call center status 102 Viewing product ID 139 W watch list 141 Wi Fi icons 28 Index April 2020 Using Avaya J159 IP Phone in an Open SIP env...

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