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Chapter 8:  Configuring the SAL Gateway

Registering system and configuring SAL gateway

You must enable the SAL Gateway on System Platform for Avaya/Partner services delivery of

alarming and remote support. Register the system to obtain the information for entering through

SAL administrative interface. Registering System Platform and the associated solution

template ensures that Avaya has a record of the system and it is ready for remote support

delivery in the event it is required.

1. a. To administer the SAL gateway on System Platform, follow the instructions

provided in 

Administering SAL on Avaya Aura

™

 System Platform

. This

document is available on 

http://www.avaya.com/support

> Documentation >

Administration & System Programming > S > System Platform.

b. For an understanding of how to administer the customer's network to support

SAL, follow the instructions provided in 

Secure Access Link 1.5 SAL Gateway

Implementation Guide

. This document is available on 

http://www.avaya.com/

support

 > Documentation > View all documents > S > Secure Access Link.

2. To register the system, download and follow the instructions in the registration form.

This form is available on the Avaya Support Web site: 

http://www.avaya.com/

support

 > Documentation > View all documents > S > Secure Access Link.

 Important:

Business Partners and/or their customers must ensure that SAL is configured

and registered properly to receive Avaya support. Avaya support will be delayed

or not possible if SAL is not properly implemented.

Installing and Configuring Avaya Aura

™

 System Platform

April 2010     73

Summary of Contents for Aura System Platform

Page 1: ...Installing and Configuring Avaya Aura System Platform Release 1 1 1 April 2010...

Page 2: ...ses the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directo...

Page 3: ...on Tatham Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya Inc provides a telephone number for...

Page 4: ...4 Installing and Configuring Avaya Aura System Platform April 2010...

Page 5: ...mage on a linux machine 23 Verifying the ISO image on a Windows machine 24 Chapter 4 Server installation and connectivity 25 Installing and connecting the S8510 Server 25 Server installation checklist...

Page 6: ...ring the time zone for the System Platform server 67 Configuring date and time for the System Platform server 67 NTP daemon 68 Configuring System Platform passwords 69 Passwords field descriptions 70...

Page 7: ...rive for System Platform installation 87 Using USB drive for installation 87 Checking the USB drive format and suitability 88 Formatting a USB drive 89 Setting up a USB drive 92 Appendix B How System...

Page 8: ...8 Installing and Configuring Avaya Aura System Platform April 2010...

Page 9: ...stomer s network and to each other for System Platform High Availability Failover Both the servers must be connected with a gigabit crossover cable on the ports identified as eth2 on operating system...

Page 10: ...2B VPN connection or other IP based connectivity to deliver remote services SAL does not support modem connections Pre installation checklist for System Platform Being prepared for the installation ma...

Page 11: ...flash drive s See Setting up a USB flash drive for System Platform installation on page 23 Save the ISO image s to the USB flash drive s If you are installing System Platform through a laptop do the...

Page 12: ...System Platform installation 12 Installing and Configuring Avaya Aura System Platform April 2010...

Page 13: ...5 On the Home page expand Asset Mgmt and click View Downloads 6 On the Downloads page enter your company s name in the Company field 7 In the Application drop down menu choose the template or applicat...

Page 14: ...See the relevant solution template documentation for more information 14 Burn a DVD of the installer files or copy the installer files to a USB flash drive to use for installation Downloading the Sys...

Page 15: ...Standard equipment rack properly installed and solidly secured USB keyboard USB mouse video monitor and associated cables or laptop PC with an Ethernet crossover cable Gigabit ethernet crossover cable...

Page 16: ...Customer provided equipment The customer must provide the following equipment Standard 19 in 4 post equipment rack properly installed and solidly secured Rack must meet the following standards Americ...

Page 17: ...the stabilizer s before installing components in the rack After installing system components in a rack never pull more than one component out of the rack on its slide assemblies at one time The weight...

Page 18: ...provided equipment The customer must provide the following equipment Standard 19 inch 4 post equipment rack that is properly installed and solidly secured The rack must meet the following standards Am...

Page 19: ...ore than one extended component could cause the rack to tip over and may result in serious injury Note Your system is safety certified as a free standing unit and as a component for use in a rack cabi...

Page 20: ...staller application requires you to fill in several fields Having the information available at the time of installation makes it go faster and ensures accuracy Print out the following tables and work...

Page 21: ...passwords Field Value requirement Notes root admin cust ldap Preparing for installation You can use a DVD or a USB flash drive for installing System Platform After you decide your preferred media for...

Page 22: ...ws machine on page 24 If you want to use a DVD to install System Platform perform the following tasks to set up the DVD Burn the ISO image of the System Platform installer on a DVD You can burn a DVD...

Page 23: ...mporary work directory 4 Type cd path to tempdir usbkey change directory to the usbkey directory in this temporary work directory 5 Connect your USB flash drive to the USB port in the server or the la...

Page 24: ...m PLDS Web site 2 Refer to one of the following links and follow the instructions to verify that the ISO image you have downloaded is not corrupted http www md5summer org http zero sys net portal inde...

Page 25: ...necting the S8800 Server topics for more information Installing and connecting the S8510 Server Server installation checklist Task Notes 1 Verify that all equipment is on site Compare the list of item...

Page 26: ...1 U space of 15 9 mm 15 9 mm and 12 7 mm 0 625 in 0 625 in and 0 5 in for the front and back vertical rails Rack cabinets may have round or square holes Note The vertical rails may be marked by horiz...

Page 27: ...up three holes in a rack and mark the rack s front vertical rails with a felt tipped pen or masking tape If you counted holes place a mark just above the top hole This mark or piece of tape indicates...

Page 28: ...tructions Next steps If the server is being installed in a cabinet reattach the doors following the cabinet manufacturer s instructions Turning on the server Once the server is installed in the rack y...

Page 29: ...onnect a monitor and a keyboard to the server use the video connector and USB port in the server See the Front view of server topic Connect the server to the customer s network connect the cable to Et...

Page 30: ...the SAMP card 1 Remote access controller unused 2 Serial connector 3 Video connector for optional use of monitor 4 USB ports for optional use of mouse and keyboard 5 GB 1 eth 0 6 GB 2 eth 1 services p...

Page 31: ...rver installation checklist Task Notes 1 Verify that all equipment is on site Compare the list of items that were ordered to the contents of the boxes Use the inventory list provided by your project m...

Page 32: ...net doors if necessary See the cabinet manufacturer s documentation 10 Turning on the server on page 36 11 Troubleshoot the installation Attaching rails to the rack Prerequisites If the slide rails in...

Page 33: ...ortant When you install a 2U server be sure to install the slide rails in the bottom U of the 2U area in the rack 4 Drop the slide rail down 4 until it latches into place See the preceding figure 5 Pu...

Page 34: ...ch front latch is fully engaged Next steps Install the server in the rack Installing the server in the rack Prerequisites Attach rails to the rack 1 Pull the slide rails forward 1 until they click two...

Page 35: ...rails See the preceding figure 5 Make sure that the front latch 5 slides over the nail heads See the preceding figure 6 Lift the locking levers 6 on the slide rails See the following figure 7 Push th...

Page 36: ...r nonswitched outlet Approximately five seconds after the server is connected to power one or more fans might start running to provide cooling and the power on LED will blink quickly three flashes per...

Page 37: ...the customer s network connect the cable to Ethernet connector port eth0 which is labelled as port 1 See the Back view of server topic Connect the server for High Availability Failover connect the eth...

Page 38: ...release latch 12 USB connector 2 13 DVD eject button 14 DVD drive activity LED 15 DVD drive 16 Drive bay 5 17 Drive bay 3 18 Drive bay 1 19 Rack release latch Back of server 1 PCIe slot 1 used for opt...

Page 39: ...erial connector 14 System error LED amber 15 System locator LED blue 16 Power LED green 17 Ethernet connector 2 which is eth1 18 Ethernet connector 1 which is eth0 19 eth2 NIC for High Availability is...

Page 40: ...Server installation and connectivity 40 Installing and Configuring Avaya Aura System Platform April 2010...

Page 41: ...laptop and installing using the laptop Note It is possible to complete the installation using only a keyboard and monitor by navigating between fields using the tab key Installation media You can inst...

Page 42: ...screen and times out after receiving no input from you Installation checklist for System Platform The flow of System Platform installation is as follows Task Notes Turn on the server See Starting the...

Page 43: ...em Platform Management Console See Accessing System Platform Management Console on page 58 Register system and configure the SAL gateway for remote access and alarming See Registering system and confi...

Page 44: ...move to the next field Once you are at the last field on a form use the Tab key to highlight a button such as the OK button and press Enter or Space to select the button Use the Space key to select or...

Page 45: ...ing the laptop on page 46 Connecting a laptop to the server on page 46 Starting a telnet session on page 47 Disable or bypass proxy server in your Web browser by one of the following ways Disabling pr...

Page 46: ...f server for S8800 Server If you do not have a crossover cable you can use an IP hub The system assigns the IP address 192 11 13 6 to eth1 by default eth1 is the second interface on the server 2 Start...

Page 47: ...es port you must disable the proxy server that exist within your Firefox Web browser 1 Open your Internet browser 2 Click Tools Options 3 Select the Advanced option 4 Click the Network tab 5 Click Set...

Page 48: ...USB flash drive to the USB port If USB flash drive is selected for installing System Platform the boot up sequence must be changed for the server to boot from the USB flash drive Therefore monitor an...

Page 49: ...oard type on page 50 Open a PuTTY session to display the Keyboard Type screen Important If you use a telnet client other than PuTTY or if you forget to set the proper terminal emulation for the PuTTY...

Page 50: ...after a few minutes Next steps Configure the network settings for System Domain Domain 0 Configuring network settings for System Domain Domain 0 1 On the System Domain Network Configuration screen co...

Page 51: ...y for each interface you should specify only one default gateway Specifying more than one default gateway may result in an unusable internal networking configuration Specifying one valid default gatew...

Page 52: ...fault value of Subnet Mask if required The default value is 255 255 255 0 Default gateway IP The default gateway IP address for each Ethernet interface This default gateway IP address will be used for...

Page 53: ...e Domain does not have a physical interface it has a virtual interface that uses the physical interface in System Domain Domain 0 As System Domain acts like a bridge the IP address you enter here must...

Page 54: ...ent date and time Tip Avaya recommends that you use an NTP server within your network to synchronize the time of the System Platform server Note Ensure that the time set here is correct Changing the t...

Page 55: ...rce that is time server which can be either another computer on the network or a clock connected to the local computer Reference time sources are specified using IP addresses or host names which can b...

Page 56: ...r capabilities Avaya recommends that you change these default passwords after your first login Passwords must be at least six characters long Avaya recommends using only alphanumeric characters The cr...

Page 57: ...ing System Platform through services port You must enable IP forwarding on System Domain Dom 0 to access System Platform through services port You can set IP forwarding status as enabled or disabled d...

Page 58: ...rd login passwords are root root01 admin admin01 and cust cust01 The root and admin logins have advanced administrator capabilities while the cust login has normal administrator capabilities The root...

Page 59: ...stem displays the Virtual Machine List page in the System Platform Management Console The various administrative options are located in the left navigation menu Installing System Platform software Ins...

Page 60: ...Installing System Platform using laptop 60 Installing and Configuring Avaya Aura System Platform April 2010...

Page 61: ...latform USB flash drive to the USB port The server boots up from the System Platform DVD or USB flash drive and displays the Avaya screen Note If you are using a USB flash drive for installing System...

Page 62: ...iacheck in the boot prompt and press Enter to verify that the image on the System Platform DVD or the USB flash drive is not corrupted Next steps Select the required keyboard type Selecting the requir...

Page 63: ...r System Domain Domain 0 Configuring network settings for System Domain Domain 0 1 On the System Domain Network Configuration screen complete the following fields Hostname Primary DNS Optional Seconda...

Page 64: ...each interface you should specify only one default gateway Specifying more than one default gateway may result in an unusable internal networking configuration Specifying one valid default gateway is...

Page 65: ...t value of Subnet Mask if required The default value is 255 255 255 0 Default gateway IP The default gateway IP address for each Ethernet interface This default gateway IP address will be used for all...

Page 66: ...ain Static IP The IP address for the Console Domain Note The Console Domain does not have a physical interface it has a virtual interface that uses the physical interface in System Domain Domain 0 As...

Page 67: ...een Next steps Configure date and time for the System Platform server Configuring date and time for the System Platform server 1 On the Date Time and NTP setup screen set the current date and time Tip...

Page 68: ...form passwords NTP daemon The NTP daemon reads its configuration from a file named ntp conf The ntp conf file contains at least one or more lines starting with the keyword server Each of those lines s...

Page 69: ...typing The default logins passwords for System Platform are root root01 admin admin01 and cust cust01 and for ldap the default password is manager root01 The root and admin logins have advanced admini...

Page 70: ...word The password for the ldap login System Platform uses an LDAP server to store logins and passwords details The LDAP server requires a manager login password Accessing System Platform through servi...

Page 71: ...d User ID Important The standard login passwords are root root01 admin admin01 and cust cust01 The root and admin logins have advanced administrator capabilities while the cust login has normal admini...

Page 72: ...isplays the Virtual Machine List page in the System Platform Management Console The various administrative options are located in the left navigation menu Installing System Platform using server conso...

Page 73: ...m support Documentation Administration System Programming S System Platform b For an understanding of how to administer the customer s network to support SAL follow the instructions provided in Secure...

Page 74: ...Configuring the SAL Gateway 74 Installing and Configuring Avaya Aura System Platform April 2010...

Page 75: ...installation steps Selecting a template to install Note This operation is not supported on the system running in High Availability Failover Mode To proceed to install stop the High Availability Failo...

Page 76: ...named avprivate Keep in mind that the template you install may take additional addresses on the private bridge The range of addresses start with System Domain s Dom 0 interface on avprivate 3 Select a...

Page 77: ...he list will contain all the templates to which your company is entitled Each line in the list begins with the sold to number to allow you to select the appropriate template for the site where you are...

Page 78: ...option Configure Proxy Active only when you select the HTTP option to search for a solution template Lets you configure a proxy for the HTTP address Install Installs the solution template Delete Inst...

Page 79: ...supply make sure that both power supplies are plugged in If the server has a single power supply it must be installed in power supply bay 1 See Back of server Make sure that the UPS is plugged into a...

Page 80: ...ng DVD does not mount The DVD does not mount automatically Troubleshooting steps 1 Log on to Console Domain as admin 2 Type su 3 Enter the root password 4 Run the following commands ssh dom0 vsp opt a...

Page 81: ...al machines in a Linux screen You can see two virtual machines running at this time System Domain Domain 0 and Console Domain shown as udom in xm list The screen looks similar to the following 4 On th...

Page 82: ...Troubleshooting the installation 82 Installing and Configuring Avaya Aura System Platform April 2010...

Page 83: ...e standby node This is because there is a service impact to switching servers and if both servers are healthy then running on the preferred node offers no increased benefit If the user wants to migrat...

Page 84: ...r works for more information Prerequisites The prerequisites for configuring System Platform High Availability Failover are as follows Two servers with exactly the same configuration Hardware supporte...

Page 85: ...ing System Platform High Availability Failover Prerequisites Two servers with exactly the same configuration Hardware supported by System Platform The servers must have a spare Gigabit network interfa...

Page 86: ...k Device is synchronizing the hard disks of the two servers Tip When the system finishes the disk synchronization process you can increase or decrease the speed of the sync with a slider bar provided...

Page 87: ...st 2GB free space you do not have to erase the data on the drive The System Platform installer software can fit alongside your other data Note Avaya recommends that you backup the contents of the USB...

Page 88: ...ce found at A typical screen output can appear as shown below 4 Run the command fdisk l dev sdb on the USB drive found in the output of the dmesg command to find the partition information The system d...

Page 89: ...and fdisk on the device 3 Enter m to get a list of commands The system displays output similar to the one shown below 4 If required type d to delete a partition on the USB drive The system displays ou...

Page 90: ...m displays output similar to the one shown below 7 Verify the partition information by typing p The system displays output similar to the one shown below 8 Change the partition type from default of Li...

Page 91: ...one shown below 10 Set the bootable flag on partition 1 by typing a Type l for partition number 1 11 Verify the partition information by typing p The system displays output similar to the one shown b...

Page 92: ...this example the directory root sp builds is created and used 2 Copy the ISO image to this directory 3 Create a directory in sp builds for temporarily mounting the ISO image by typing the command mkd...

Page 93: ...using the device representation and a mountpoint by typing the command mount dev sdb1 mnt myusbkey If this command fails please check that the device is formatted as per the task Formatting a USB driv...

Page 94: ...Using USB drive for System Platform installation 94 Installing and Configuring Avaya Aura System Platform April 2010...

Page 95: ...0 network interface of the peer 3 eth2 network interface of the peer Every successful ping result gives a machine the same score amount for every ping target Therefore if both machines can reach all t...

Page 96: ...s DRBD initial data synchronization System Platform High Availability Failover uses the Distributed Replicated Block Device DRBD component to propagate online changes that are made on the active node...

Page 97: ...It uses its protocol C which ensures that writing to the local hard disk is only confirmed when the same write is acknowledged on the remote node This ensures that the machines are kept in consistent...

Page 98: ...en the connection is reestablished the missing data blocks are synchronized on the standby node in parallel with the online changes propagation The following image depicts the data changes history mar...

Page 99: ...a changes that occurred on the nodes must be discarded on one of them System Platform High Availability Failover uses a DRBD feature to recognize which node became active as the last one This node is...

Page 100: ...How System Platform High Availability Failover works 100 Installing and Configuring Avaya Aura System Platform April 2010...

Page 101: ...connection type 47 connectivity 25 craft password 57 70 cust password 57 70 customer provided equipment 16 customer provided items 15 D Default gateway 46 default gateway IP 52 65 direct connection 46...

Page 102: ...25 server installation checklist 25 set up DVD for System Platform installation 22 set up USB for System Platform installation 23 setting up DVD 21 setting up USB 21 setting up USB drive 92 SP CD DVD...

Page 103: ...rifying ISO image 21 verifying the ISO image 23 verifying the system platform image 43 Virtual Machine 75 vsp mediacheck 43 W window 47 Installing and Configuring Avaya Aura System Platform April 2010...

Page 104: ...104 Installing and Configuring Avaya Aura System Platform April 2010...

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