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Figure 12-1
Support Application Screen
The main section of the Support screen is divided into two sections. The narrow column
on the left is the main menu; selecting one subject from the main menu displays the
corresponding functional interface on the right.
12.3 My
Account
The My Account screen displays the comprehensive information of the user and the
product, which is synchronized with the online registered account, including User Info,
Device Info, Update Info, and Service Info.
12.3.1 Personal Info
The User Info and Device Info are both included under the Personal Info section.
User Info
— displays detailed information of your registered online Autel account,
such as your Autel ID, Name, Address and other contact information.
Device Info
— displays the registered product information, including the Serial
Number, Registration Date, Expire Date, and Warranty Period.
12.3.2 Update Info
The Update Info section displays a detailed list of the product's software update history,
including the product serial number, software version or name, and the update time.
12.3.3 Service Info
The Service Info section displays a detailed record list of the device's service history
information. Every time the device has been sent back to Autel for repair, the device's
serial number and the detailed repair information, such as the fault type, changed
