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12
Support
This application launches the Support platform which synchronizes Autel's online support
service with the MaxiCOM tablet. In order to synchronize the device to your online account,
you need to register the product through the Internet when you use it for the first time. The
Support application is connected to Autel's service channel and online communities that
provides the quickest way to find solutions and send help requests to obtain direct service
and support from the online community.
12.1 Product Registration
In order to get access to the Support platform and obtain update and other services from
Autel, you are required to register the MaxiCOM Diagnostics Device the first time you
use it.
To register the diagnostics device
1. Visit the website:
2. If you have an Autel account, sign in with your account ID and password.
3. If you are a new member to Autel, click the
Register
button to create your Autel ID.
4. Enter the required personal information in the input fields.
5. Enter your email address, then click
Request
. You will receive an email from Autel
with your verification code. Open the email and copy the code into the proper input
box.
6. Set a password for your account, and enter the password again to confirm. Read
the
Autel User Service Agreement
and
Autel Privacy Policy
, then check the box
to accept the terms. After all the information is entered, click
Register
. A Product
Registration screen will appear.
7. Your product serial number and password are required to complete your
registration. To find your serial number and password on the tablet: go to
Settings
＞
About
.
8. Enter your tablet serial number and password on the Product Registration screen.
Enter the CAPTCHA code and click
Submit
to complete your registration
procedure.
12.2 Support Screen Layout
The Support application interface is navigated by the
Home
Button on the top navigation
bar.
Home Button
— returns to the MaxiCOM Job Menu.
