AudioCodes LTRT-94602, Manual

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EMS Alarm Guide 12 Document #: 94602
EMS
1.3 Connection Lost
Table 1-3: Connection Lost
Textual Description Originated by the EMS when an SNMP Timeout occurs for the first time
in the Media Gateway
SNMP OID
1.3.6.1.4.1.5003.9.20.3.2.0.3
AlarmTitle Connection Lost
ItuAlarmType Communications Alarm
AlarmSource Media Gateway
Probable Cause
Communications Subsystem Failure
Severity Critical
Additional Info -
Corrective Action Communication problem: Try to ping the gateway to check if there is
network communication.
ƒ
Default gateway alive? Open the network screen. Check the default
gateway IP address and ping it.
ƒ
SNMP Community Strings? Verify that the community string defined
in the EMS for the gateway match the actual gateway community
strings. To check the community string, right-click on the gateway,
select the 'Details' menu. Default community strings: read = public,
write = private.
ƒ
Hardware Problem? Check that the gateway is alive according to the
LEDs, verify that network and power cables are in place and plugged
in.
Media Gateways All the gateways managed by the EMS