AudioCodes 405HD Page 4 Administrator'S Manual Download

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400HD Series IP Phones

Administrator's Manual

Document #: LTRT-11973

4.4.1.1

Configuring Manual VLAN Assignment to the Phone ............................. 56

4.4.1.2

Configuring Automatic VLAN Assignment to the Phone ......................... 57

4.4.1.3

Configuring VLAN via DHCP Provisioning Path ..................................... 57

4.4.2

Wi-Fi Capability ................................................................................................... 57

Configuring VoIP Settings ................................................................................ 59

5.1

Configuring SIP Settings....................................................................................... 59

5.1.1

Configuring General SIP Settings ........................................................................ 59

5.1.2

Configuring Proxy and Registration ...................................................................... 62

5.1.2.1

Configuring Proxy Redundancy............................................................. 64

5.1.2.2

Device Registration Failover/Failback ................................................... 66

5.1.2.2.1

Failover ............................................................................... 66

5.1.2.2.2

Failback............................................................................... 67

5.1.2.3

Preventing Unregistering after Changing Settings and Reloading .......... 67

5.1.3

Configuring a Line ............................................................................................... 68

5.1.3.1

Assigning Programmable Keys to Lines (SIP Accounts) ........................ 69

5.1.4

Configuring Shared Call Appearance ................................................................... 70

5.1.5

Configuring SIP Timers........................................................................................ 71

5.1.6

Configuring SIP QoS ........................................................................................... 73

5.1.7

Configuring SIP Reject Code ............................................................................... 74

5.2

Configuring Dialing ............................................................................................... 75

5.3

Configuring Voice Dialing through VocaNOM ....................................................... 75

5.3.1

Configuring General Dialing Parameters .............................................................. 76

5.3.2

Configuring Auto Redial ....................................................................................... 78

5.3.3

Configuring Dial Tones ........................................................................................ 79

5.3.4

Configuring DTMF ............................................................................................... 80

5.3.5

Configuring Digit Maps and Dial Plans ................................................................. 81

5.3.6

Configuring Headset LED to Stay On ................................................................... 83

5.3.7

Configuring Default Audio Device ........................................................................ 84

5.4

Configuring Ring Tones ........................................................................................ 85

5.4.1

Configuring Distinctive Ring Tones ...................................................................... 85

5.4.1.1

Example of Configuring a Distinctive Ring ............................................. 85

5.4.2

Configuring CPT Regional Settings ...................................................................... 86

5.4.3

Uploading Ring Tones ......................................................................................... 88

5.4.4

Configuring Beeps to Headsets when a Call Comes in to a Call Center................ 89

5.4.5

Configuring the Phone to play Fast Busy Tone if Automatically Disconnected on

Remote Side .................................................................................................................... 90

5.5

Configuring Media Settings ................................................................................... 91

5.5.1

Configuring Media Streaming .............................................................................. 91

5.5.2

Configuring RTP Port Range and Payload Type .................................................. 92

5.5.3

Configuring RTP QoS .......................................................................................... 92

5.5.4

Configuring Codecs ............................................................................................. 93

5.5.5

Configuring OPUS Management .......................................................................... 95

5.6

Configuring Voice Settings ................................................................................... 96

5.6.1

Configuring Gain Control ..................................................................................... 96

5.6.2

Configuring Jitter Buffer ....................................................................................... 96

5.6.3

Configuring Silence Compression ........................................................................ 97

5.6.4

Configuring Noise Reduction ............................................................................... 97

5.6.5

Configuring Echo Cancellation ............................................................................. 97

5.7

Configuring Extension Lines ................................................................................. 98

5.8

Configuring Supplementary Services .................................................................... 99

5.8.1

Selecting the Application Server .......................................................................... 99

5.8.2

Configuring Call Waiting .................................................................................... 100

5.8.3

Configuring Call Forwarding .............................................................................. 100

5.8.4

Configuring a Conference .................................................................................. 101

5.8.5

Configuring Automatic Dialing ............................................................................ 102

Summary of Contents for 405HD

Page 1: ...Administrator s Manual AudioCodes High Definition IP Phones Series 405HD 430HD 440HD 445HD 450HD C450HD IP Phones and HRS...

Page 2: ......

Page 3: ...ning Hunt Order 28 3 1 2 Dynamic URL Provisioning 28 3 1 2 1 Provisioning using DHCP Option 160 31 3 1 2 2 Configuring Automatic Provisioning by DHCP Server 31 3 1 2 3 Technician s Digit Key Code 31 3...

Page 4: ...79 5 3 4 Configuring DTMF 80 5 3 5 Configuring Digit Maps and Dial Plans 81 5 3 6 Configuring Headset LED to Stay On 83 5 3 7 Configuring Default Audio Device 84 5 4 Configuring Ring Tones 85 5 4 1 Co...

Page 5: ...nfiguring Ringer Volume 120 5 9 4 Configuring Speaker Volume 121 5 9 5 Configuring Handset Volume 123 5 9 6 Configuring Headset Volume 125 6 Configuring Phone Settings 127 6 1 Configuring the Phone Di...

Page 6: ...7 8 MAC Based Authentication 164 8 Maintaining an IP Telephony Network 165 8 1 Changing Administrator Login Credentials 165 8 2 Administration 165 8 2 1 Managing Users 165 8 2 2 Allowing Disallowing M...

Page 7: ...for Contact Centers 196 A 3 1 Configuring Dual Registration to Ensure SIP Business Continuity for Agents 196 A 3 2 Enabling Agents to Sign in with Phone Numbers 198 A 3 3 Locking Agents Phones Alphabe...

Page 8: ...ving the Phone s Default Configuration to File 227 E 1 2 Preparing a global cfg Configuration File 228 E 1 3 Generating MAC specific private cfg Configuration Files 228 E 2 Preparing the DHCP Server t...

Page 9: ...Information 172 Figure 9 8 Web Interface Line 1 Call Information 172 Figure 9 9 Call History 173 Figure 10 1 Web Interface Core Dump 181 Figure A 2 Configuring Call Forwarding using BroadSoft s BroadW...

Page 10: ...nes Administrator s Manual 10 Document LTRT 11973 Figure D 7 Verifying img File Download using tftpd64 224 Figure D 8 Verifying img File Download using tftpd64 225 Figure D 9 Verifying img File Downlo...

Page 11: ...Parameter 74 Table 5 11 Voice Dialing Parameter Descriptions 75 Table 5 12 Dialing Parameters 76 Table 5 13 Automatic Redial On Busy Parameters 78 Table 5 14 Dial Tones Parameters 79 Table 5 15 DTMF T...

Page 12: ...n Ongoing Call Call Hold 135 Table 6 8 Navigation Control Button Positions 137 Table 6 9 Parameters that can be Configured to Disable Hard Keys Softkeys 138 Table 6 10 Configuration File Paging Parame...

Page 13: ...ep on an Incoming Call 200 Table A 15 Enabling Proactive Mute 200 Table 10 16 Automatic Answer 201 Table A 17 Regulating the Logged out Message 201 Table A 18 3PCC Parameters 202 Table A 19 Enabling 3...

Page 14: ...400HD Series IP Phones Administrator s Manual 14 Document LTRT 11973 This page is intentionally left blank...

Page 15: ...without notice Date Published Apr 20 2020 WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recy...

Page 16: ...r s Manual C450HD Generic SIP IP Phone Quick Guide HRS Conference Device User s Manual HRS Conference Device Quick Guide 400HD Series IP Phone Administrator s Manual Device Manager Pro Administrator s...

Page 17: ...HD C450HD HRS conference device This Administrator s Manual documents support both these and the following low end phone models 405HD 430HD 440HD When a feature is documented but support is still pend...

Page 18: ...400HD Series IP Phones Administrator s Manual 18 Document LTRT 11973 This page is intentionally left blank...

Page 19: ...file After entering the password the access session is applied to all the submenus To change the Administration screen s login password use the configuration file To access the Administration screen...

Page 20: ...with the file name being the phone s MAC address phone s MAC address cfg The syntax of the configuration file is as follows parameter name value Make sure the configuration file conforms to these gui...

Page 21: ...pecially the full solution vendors include provisioning in their interoperability programs As an IP phone vendor AudioCodes is required to provide a standalone provisioning tool that will enable the p...

Page 22: ...ut contains tags instead of actual values The VoIProvision utility reads the template file and replaces each tag with actual values from the csv file Example of a template file system type 440HD voip...

Page 23: ...The cfg file name should represent the string of one of the predefined tags in order to generate a separate cfg file per csv line record e g mac cfg 2 2 4 Using the Encryption Tool AudioCodes phones...

Page 24: ...g of the password that you wish to encrypt Once the password is encrypted a string is generated with the following syntax encrypted_string For example 0qrNRpSJ6aE 2 Copy the generated string including...

Page 25: ...e Table 2 4 OVOC Server Parameters Parameter Description ems_server keep_alive_period The OVOC server sends a keep alive message at a configured interval to verify that its link with the network is op...

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Page 27: ...espectively The phone then checks whether new firmware is available by checking the firmware file header If the version is different from the one currently running on the phone the phone downloads the...

Page 28: ...e Last Provisioning Server Used on Reboots see Section 3 1 2 9 7 AudioCodes Redirect server see Section 3 1 2 10 3 1 2 Dynamic URL Provisioning Dynamic Host Configuration Protocol DHCP can be used to...

Page 29: ...example 440HD_001122334455_conf cfg https 192 168 2 1 MODEL _ MAC _conf cfg if the model is 440HD the retrieved firmware file is 440HD img and the configuration file name is 440HD_ MAC Address _conf...

Page 30: ...configuration files The valid range is 1 to 168 The default is 24 Note This parameter is applicable only when type is configured to hourly provisioning period daily time The hour in the day for automa...

Page 31: ...P server For more information see Configuring Automatic Provisioning under Section 3 Note To implement secure provisioning using HTTP S the HTTP S server on the far end from where you are loading the...

Page 32: ...rotocol is not specified tftp is added as the default protocol Contains names Example abc img efg cfg Firmware URL Tftp audiocodes com abc img Configuration file URL Tftp audiocodes com efg cfg 3 Serv...

Page 33: ...riority following by Option 66 67 and then Option 43 To operate with DHCP Options 43 Configure DHCP Options 43 in the DHCP server Use the example in the figure below as reference Figure 3 1 Provisioni...

Page 34: ...point to the same DHCP server and use one of the standard DHCP Options described in the previous sections To configure provisioning of AudioCodes phones using the User Class Option 1 Determine the DH...

Page 35: ...eld enter the User Class Phone Type see the Packet Bytes window in Wireshark below and see the table below for the other AudioCodes phone models to be sent from the phone during DHCP Discover via Opti...

Page 36: ...only 6 Configure Scope Option 160 This is not a standard Scope Option so it needs to be created To create it on the server select the IP version IPv4 and select Set Predefined Options Figure 3 8 Set...

Page 37: ...and Values 8 Add the AudioCodes 160 Option as shown below and then click OK Figure 3 10 Option Type Add AudioCodes 160 Option 9 Add the OVOC server location using HTTP In the figure below it s http O...

Page 38: ...f the DHCP Scope Option needs to be assigned to phones in a specific VLAN Scope or to the entire server acrtplab ad audiocodes local for IPv4 addresses VLAN Scope 11 Assign to a specific VLAN Scope of...

Page 39: ...er Options page or Scope Options page that opens select the Advanced tab make sure DHCP Standard Options remains selected and select the first phone model to be defined Scroll through the Available Op...

Page 40: ...that will only allow AudioCodes phones to connect to the Device Manager when they boot up and will prevent other vendor phones from receiving the Device Manager as their provisioning server Figure 3 1...

Page 41: ...es with a 200 OK message to the SUBSCRIBE message see below and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below The provisioning URL can be in any format as des...

Page 42: ...ion SUBSCRIBE sip 224 0 1 75 5060 SIP 2 0 From sip 00000001 10 13 2 37 5060 tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 To sip 224 0 1 75 5060 Call ID 8884c8 25020d0a 13c4 50029 386d4398...

Page 43: ...phone will try to retrieve the configuration file according to its MAC address e g tftp ProvisioningServer 440HD 001122334455 cfg The network administrator must configure a DNS entry called Provision...

Page 44: ...esponse containing the URL of the provisioning server where the firmware and configuration files are located After the phone successfully connects to the provisioning server URL the Automatic Update m...

Page 45: ...its firmware and configuration Dynamic DHCP Options Dynamic URL default Using DHCP Option 160 and Options 66 67 for provisioning Static URL Using Static URL for provisioning provisioning firmware url...

Page 46: ...configure a forced reboot on phones after provisioning Note Support pending To force a reboot on provisioning using configuration file Use the table as reference Table A 4 Forcing a Reboot on Provisio...

Page 47: ...nd to the power supply but you can manually change them if required This section shows how The phone automatically retrieves date and time from a Network Time Protocol NTP server when connected to the...

Page 48: ...efines specific month in year day defines specific day in month hour defines specific hour in day minute defines specific minute in hour Example To configure the phone to start daylight savings with a...

Page 49: ...The valid range is 1 to 12 system daylight_saving end_date day The day in a month The valid range is 1 to 31 system daylight_saving end_date hour The hour in the day The valid range is 0 to 23 system...

Page 50: ...cription system ntp enabled Enables the NTP server from which the phone automatically retrieves the date and time 0 Disable 1 Enable obtains the time information automatically from a configured NTP se...

Page 51: ...quest is sent to the Secondary NTP server After obtaining the time from the server it adds the GMT offset in Option 2 This is the updated system time Note These values will have no effect if TimeZone...

Page 52: ...be configured The phone s LAN configuration includes defining the method for obtaining an IP address The phone s IP address can be static whereby the IP address is manually entered or automatic where...

Page 53: ...setting the IP address manually 0 Disable 1 Enable default Note If enabled network lan fixed_ip ip_address must be set network lan dhcp netmask enabled Enables setting the network mask manually 0 Disa...

Page 54: ...ion received from the DHCP server Option fields 42 or 4 over the static configuration system ntp primary_server_address and system ntp secondary_server_address 0 Disable 1 Enable default network lan d...

Page 55: ...ork lan port_mode Sets the LAN port mode Valid values are AUTOMATIC Auto negotiation FULL_10 10Mbps full duplex FULL_100 100Mbps half duplex HALF_10 10Mbps full duplex HALF_100 100Mbps half duplex FUL...

Page 56: ...discovery mechanism based on LLDP and CDP LLDP is higher priority See below for a detailed explanation network lan vlan period The time period in seconds between discovery messages when configured to...

Page 57: ...witches support CDP If You re unsure select CDP LLDP LLDP includes enhanced LLDP for Media Endpoint Devices i e LLDP MED to specifically address voice applications 4 4 1 3 Configuring VLAN via DHCP Pr...

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Page 59: ...sages The valid range is 1024 to 65535 The default value is 5061 voip signalling sip enable_sips Relevant for TLS only if enabled the request URI prefix will be sips otherwise the prefix will be sip v...

Page 60: ...to the Proxy 0 Disable default 1 Enable voip signalling sip keepalive_options timeout Defines the Proxy keep alive time interval in seconds between Keep Alive messages The valid range is 0 to 86400 Th...

Page 61: ...display_name_in_registratio n_msg enabled Sets the Display Name in the To and From fields of the SIP REGISTER message 0 Disable default 1 Enable voip signalling sip semi_transfer_with_no_can cel enab...

Page 62: ...isable default 1 Enable Note If there is no response from the server the timeout for re registering is automatically reduced to a user defined value voip signalling sip registration_failed_ti meout Wh...

Page 63: ...f the Use SIP Outbound Proxy parameter is enabled The IP address of the outbound proxy If this parameter is set all outgoing messages including Registration messages are sent to this Proxy according t...

Page 64: ...re information see the voip signalling sip redundant_proxy symmetric_mode description in the SIP Proxy Server Redundancy Parameters table below To configure Proxy Redundancy Use the table as reference...

Page 65: ...roxy but continues sending keep alive messages to the primary proxy If the primary proxy responds to these keep alive messages the phone re registers to the primary proxy Therefore the phone assigns t...

Page 66: ...ilover Use the table as reference Table 5 4 Device Registration Failover Parameters Parameter Description voip signalling sip transport_protocol Either UDP default TCP TLS encryption In the SIP protoc...

Page 67: ...o access back to the first one n Time in seconds that must lapse before failback is performed 5 1 2 3 Preventing Unregistering after Changing Settings and Reloading An unregistration message is by def...

Page 68: ...in the registration process when attempting to associate with the above Line ID Default 0 voip line 0 5 auth_password Defines the SIP password associated with the above Line ID identifier during the...

Page 69: ...an be set to perform other functions such as Speed Dial or Key Event Do not change these for keys you want to assign to SIP lines personal_settings functional_ke y 12 17 line Configure 0 5 correspondi...

Page 70: ...tion voip line 0 shared_call_appearance call_info_expiration_timeout Default 3600 voip line 0 shared_call_appearance call_info_subscription_failed_timeo ut Default 60 voip line 0 shared_call_appearanc...

Page 71: ...1000 msec The fourth retransmission and subsequent retransmissions until SIPMaxRtx are sent after 4000 2 2000 msec Note also If dual registration redundant Genesys server is configured and the configu...

Page 72: ...ess it is configured to 0 If the timer option tag is not part of the supported list the sessionExpires value is ignored The valid range is 0 to 65535 The default value is 1800 voip signalling sip min_...

Page 73: ...S Parameters Parameter Description voip signalling sip tos QoS in hexadecimal format This is a part of the IP header that defines the type of routing service to tag outgoing signalling packets origina...

Page 74: ...ject Code can be configured To configure Reject Code Use the table as reference Table 5 10 Reject Code Parameter Parameter Description voip services reject_code Configures the reject code that the pho...

Page 75: ...the name that will be displayed in phone screens after users press their configured VocaNOM key to voice dial another party using the VocaNOM service Default VocaNOM voip services vocanom_server enabl...

Page 76: ...xxxxxxxxx 1xxx2 9 xxxxxx it has 0S in it When the user dials 0 0 will match 0S and will therefore start the Interdigit Short Timeout timer After this timeout 0 is dialed out User can dial 00 or 0123...

Page 77: ...IP Phones Parameter Description voip dialing allow_calling_self_extension enabled If disabled default calling the self number user ID will be blocked If enabled the phone will send the invite althoug...

Page 78: ...inistrator is also responsible for configuring this frequency To configure dialing Use the table as reference Table 5 13 Automatic Redial On Busy Parameters Parameter Description voip dialing automati...

Page 79: ...te Range 1 to 300 Default 120 voip dialing secondary_dial_tone enabled Enables the secondary dial tone 0 Disable default Phone doesn t use secondary dial tone 1 Enable Phone plays secondary dial tone...

Page 80: ...he table as reference Table 5 15 DTMF Transport Mode Parameter Description voip media out_of_band_dtmf DTMF transport mode INBAND Inband RFC2833 RFC 2833 default VIA_SIP Via SIP voip media dtmf_via_si...

Page 81: ...nge One or more DTMF symbols enclosed between square brackets and Sub range Two digits separated by hyphen which matches any digit between and including the two The subrange construct can only be used...

Page 82: ...defined A number that starts with 10 is terminated after the third digit and so on If the user dials a number that does not match any pattern the number is terminated using the timeout or when the us...

Page 83: ...the feature to function see Section 5 3 7 To configure the headset LED to stay on Use the table as reference Table 5 17 Headset LED Parameter Parameter Description voip highlight_audio_device Allows t...

Page 84: ...o_device Valid values TYPE_SPEAKER BUILTIN_SPEAKER default USB_SPEAKER BLUETOOTH_SPEAKER applies to the 445HD and C450HD phones only TYPE_HEADSET USB_HEADSET BLUETOOTH_HEADSET TYPE_USB TYPE_BLUETOOTH...

Page 85: ...a customized tone see Section 5 4 3 If you don t enter a name the phone assigns the tone s filename without the wav file extension as the tone name voip distinctive_ringing 0 4 type The Alert Info hea...

Page 86: ...ameter Supported countries are Israel China France Germany Netherlands UK Brazil Italy Argentina Portugal Russia Australia USA Default India voip regional_settings use_config_file_v alues Enables the...

Page 87: ...ne in dBm in Call Progress generation Range 0 63 where 63 is mute voip regional_settings call_progress_ton es 2 name Default busy_tone The calling party hears a busy tone if the called party s line is...

Page 88: ...he URI for retrieving the ring tones file The ring tones can be compressed to zip or tgz files and provided to the phone during provisioning For example provisioning ring_tone_uri tones tgz Note The r...

Page 89: ...d of ringing Use the table as reference Table 5 22 Configuring Beeps to be Played to Headsets when Calls Come in Parameter Description voip beep_to_ringing_device enabled Enables disables beeping the...

Page 90: ...ote Side Parameter Description enable_remote_disconnect_warningTone Allows you to enable or disable playing a fast busy tone if the phone is automatically disconnected on the remote side 0 default If...

Page 91: ...mote end when in HOLD state 1 Enabled default RTP packets are not sent to remote end when in HOLD state voip media allow_multiple_rtp Defines whether to allow multiple RTP streamsfrom different remote...

Page 92: ...hich the enterprise IT administrator must open on the network s firewall Default 4000 Valid possible ports if the default is selected as base port 4000 4126 If for example 5000 is selected as the base...

Page 93: ...that if more than one codec is common to both parties you cannot force which of the common codecs are used by the remote party s client To force the use of a specific codec configure the list with onl...

Page 94: ...iption voip codec opus jitter_buffer min_delay The initial and minimum delay of the OPUS adaptive Jitter Buffer mechanism which compensates for network impairments The value should be set according to...

Page 95: ...configuration to be changed on the fly when impairments are detected in the network The OPUS functions at a lower channel bit rate and consumes less bandwidth delivering better voice quality despite...

Page 96: ...r Use the table as reference Table 5 29 Jitter Buffer Parameters Parameter Description voip audio jitter_buffer min_delay The initial and minimal delay of the adaptive jitter buffer mechanism which co...

Page 97: ...lt values without consulting AudioCodes Consult your AudioCodes representative in the event you wish to modify the defaults 5 6 5 Configuring Echo Cancellation Note It is strongly advisable to leave t...

Page 98: ...you from the VoIP service provider This is used when sending a response to Unauthorized or Proxy Authentication Requested 401 407 The authentication name can be up to 35 characters voip line 0 5 auth_...

Page 99: ...tion voip services application_server_type Defines the type of the application server to which the device is registered Generic Generic default Asterisk Asterisk 3CX application server FreeSWITCH Free...

Page 100: ...call waiting tone 0 The phone doesn t play a call waiting tone 1 The phone plays a call waiting tone default 5 8 3 Configuring Call Forwarding Call Forwarding can be configured using the configuratio...

Page 101: ...7200 Default 6 voip line 0 5 call_forward destination The destination to which the call is directed when call forward is activated To configure call forwarding using the phone s screen See the User s...

Page 102: ...hether automatic dialing is enabled i e phone number is automatically dialed when you off hook the phone 0 Disable default 1 Enable voip dialing auto_dialing timeout Timeout in seconds before automati...

Page 103: ...the phone rings normally If the call is answered or rejected during this interval then the automatic answering mechanism is not used However if the phone is left to ring throughout the timeout interv...

Page 104: ...before auto answer or if auto answer will occur immediately before the phone rings 0 Disable default No ringing occurs before auto answer auto answer occurs immediately 1 Enable Ringing occurs before...

Page 105: ...er s Manual for detailed information 5 8 8 Configuring Call Pick Up Note Applies to the 430HD 440HD 445HD 450HD C450HD and HRS Since the Call Pick Up feature is relevant only when Busy Lamp Field BLF...

Page 106: ...feature 0 Disable 1 Enable default voip services msg_waiting_ind subscribe Determines whether the phone registers to an MWI server 0 Disable default 1 Enable voip services msg_waiting_ind subscribe_ad...

Page 107: ...e domain name For example if the URI resource list is mylist server com then only the value mylist must be entered The valid value is up to 64 characters voip services busy_lamp_field application_s er...

Page 108: ...nfiguring a Tone to Alert to Long Hold Network administrators can configure an audible indication to be played after a call has been on hold for a long time After a call has been on hold for a long ti...

Page 109: ...eld call Besides the HOLD key other hard keys that can be disabled include speaker headset voicemail REDIAL CONTACTS MENU TRANSFER VOL and mute For more information see Section 6 3 5 8 14 Configuring...

Page 110: ...r s default audio device Use the table as reference Table 5 46 Configuring the Ringer s Default Audio Device Parameter Description audio stream ringer 0 audio_device Determines which device rings when...

Page 111: ...t audio 5 8 17 Enabling Supervisors to Listen in Note Support pending This feature allows the call center supervisor to pick up an agent s handset and listen in on the conversation that the agent is c...

Page 112: ...ll when the phone is locked Use the table as reference Table 5 49 Allowing an Incoming Call when the Phone is Locked Parameter Description system lock 2 5 allow_incoming_calls Allows incoming calls wh...

Page 113: ...e greetings Use the table as reference Table 5 50 Letting Call Center Agents Record Welcome Greetings Parameter Description voip services greeting beep enabled Enables a beep to be heard by the agent...

Page 114: ...able EHS Configure the EHS parameter using the table below as reference and then click Submit Table 5 51 EHS Parameter Parameter Description voip services electronic_hook_switch enabled Enables the EH...

Page 115: ...sable the hard mute key on the phone Use the table as reference Table 5 52 Disabling the Hard Mute Key on the Phone Parameter Description voip block_mute_key Allows network administrators to configure...

Page 116: ...oftkey with attended transfer functionality 5 8 22 1 Configuring the TRANSFER Key to Perform Consultative Transfer The phone s hard TRANSFER key by default performs blind transfer but you can change t...

Page 117: ...ile can include a list of speed dial configurations The file must be a simple text file that can be created using an Excel document and saved as a CSV file The syntax is memory key speed dial phone nu...

Page 118: ...tion voip services busy_lamp_field enabled 1 Bool BLF support 0 Disable 1 Enable default voip services park_with_refer 1 Bool Automatic blind transfer for parking 0 Disable default 1 Enable voip servi...

Page 119: ...Gain Control parameter values Consult with your AudioCodes representative if you require any modification 5 9 2 Configuring Tone Volume Tone volume can be configured Note It s strongly advisable not t...

Page 120: ...ly advisable not to change the default values To configure the ringer volume Use the table as reference Table 5 58 Ringer Volume Parameters Parameter Description voip audio gain ringer_signal_level Ri...

Page 121: ..._output_gain Digital output gain in dB Narrow Band Default 10 The valid range is 32 to 31 dB where 32 is mute voip audio gain WB handsfree_digital_input_gain Digital input gain in dB Wide Band Default...

Page 122: ...us16_5db plus18db plus19_5db plus21db plus22_5db plus24db plus25_5db plus27db plus28_5db plus30db default plus31_5db plus33db plus34_5db plus36db plus37_5db plus39db plus40_5db PLUS42DB plus48db plus5...

Page 123: ...in in dB Narrow Band Default 2 The valid range is 32 to 31 dB where 32 is mute voip audio gain WB handset_digital_input_gain Digital input gain in dB Wide Band Default 2 The valid range is 32 to 31 dB...

Page 124: ...B plus4_5dB plus6dB plus7_5dB plus9dB plus10_5dB plus12dB plus13_5dB plus15dB plus16_5dB plus18dB plus19_5dB plus21dB plus22_5dB plus24dB plus25_5dB plus27dB plus28_5dB plus30dB plus31_5dB plus33dB pl...

Page 125: ...B Narrow Band Default 4 The valid range is 32 to 31 dB where 32 is mute voip audio gain WB headset_digital_output_gain Digital output gain in dB Wide Band Default 12 The valid range is 32 to 31 dB whe...

Page 126: ...db plus37_5db plus39db plus40_5db plus42db plus48db plus54db MUTE voip audio gain WB headset_analog_input_gain Analog input gain in dB Valid values 0db plus1_5db plus3db plus4_5db plus6db plus7_5db pl...

Page 127: ...p server_address Defines the IP address or URL of the LDAP server system ldap port Defines the LDAP service port system ldap user_name Defines the user name used for the LDAP search request system lda...

Page 128: ...tting which can be used to specify the number attributes of each record which is returned in the LDAP search results When you type in the following field for example Mobile telephoneNumber ipPhone you...

Page 129: ...to the phone Three types of corporate directory files are supported txt cfg and xml The corporate directory file includes a list of contacts and their phone numbers The syntax of the corporate direct...

Page 130: ...efining the 13th the 12th Speed Dial shows the page number and the name in the 12th moves to the 13th On all three phones six programmable keys are located adjacent to the screen There are three on ea...

Page 131: ...itor the parking extension busy idle and park unpark calls by pressing the functional key N A to 405HD personal_settings functional_key n key_event Missed_Calls Received_Calls Dialed_Calls Directory D...

Page 132: ...y Idle State Call State 0 CONTACTS BXfer 1 Missed Conf 2 Forward Call Menu 3 Do Not Disturb Status End When more than four softkeys are configured users can scroll to additional softkeys Up to 20 0 19...

Page 133: ...tch or application server are applied using a prefix in the SIP INVITE message An additional feature enables the user to enter a personal code before the softkey functionality can be activated For exa...

Page 134: ...dex 1 to connect to a Voicemail server ongoing call screen functionality personal_settings soft_keys psk n is_dial_required Configure either 0 disable default 1 enable Determines whether a personal di...

Page 135: ...ld Parameter Description personal_settings soft_keys ongoing_call n ke y_function Set to PAGING Note that n 0 19 Users will view a Paging softkey in the phone s Hold screen i e in the screen displayed...

Page 136: ...n customize the idle screen shown in the figure below in line with the preferences requirements of enterprise management and or the employees For example the Contacts softkey in the idle screen shown...

Page 137: ...tings navigation_control 0 key_operation Up Allows pressing the upper rim of the navigation control button to perform an operation such as displaying Missed Calls personal_settings navigation_control...

Page 138: ...can be Configured to Disable Hard Keys Softkeys Configuration File Parameters personal_settings soft_keys display_idle_screen_keys_when_dialing enabled personal_settings key speaker_device enabled per...

Page 139: ...uages french enabled personal_settings menu languages frenchcanadian enabled personal_settings menu languages italian enabled personal_settings menu languages hebrew enabled personal_settings menu lan...

Page 140: ...p_paging group 0 38 activated Defines the group to page to Default Group 0 voip services group_paging group 0 38 multicast_addr Defines the multicast address for group 0 11 to page to Default 224 0 1...

Page 141: ...ccept or reject a paged call is only relevant to users who re in regular calls If they re not in regular calls the prompt is displayed irrespective of whether barge in is disabled or enabled When barg...

Page 142: ...ronization Parameters Parameter Description system feature_key_synchronization en abled Disables enables Feature Key synchronization system feature_key_synchronization for ward 0 3 destination Forward...

Page 143: ...meter Description personal_settings lcd_active_mode_brightness Configures the brightness of the screen when its in active mode which is for example after a calendar reminder pops up or when a call com...

Page 144: ...brightness when the screen is in dimmer mode Minimum 0 Maximum 31 Default 20 personal_settings lcd_dimmer_mode_timeout Defines the timeout of dimmer mode in minutes If it expires the screen changes to...

Page 145: ...rsion 3 4 3 145 400HD Series IP Phones Parameter Description personal_settings lcd_night_mode_brightness_medium Configures the MEDIUM level of brightness when the screen is in night mode Minimum 0 Max...

Page 146: ...network administrator can disable it on request or change its timeout Use the table below as reference Table 6 15 Disabling the C450HD IP Phone Screen Saver Parameter Name Description personal_settin...

Page 147: ...onfiguration file Use the table below as reference Table 6 16 Language Display Parameter Description personal_settings language Determines the phone screen language English English default Spanish Spa...

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Page 149: ...attempting to connect In this case the remote HTTP client browser needs to load the certificate and Trusted CA used by the phone The following types of certificates can be used to authenticate the co...

Page 150: ...connection types can be configured with user generated certificates 802 1x RADIUS server SIP TLS server HTTP S Provisioning server When user generated certificates are loaded to the device to authent...

Page 151: ...ificate You can define up to five external Trusted Root CAs which may be configured to secure different types of connections and paired with the loaded user generated certificates see Section 7 1 2 No...

Page 152: ...um of five certificates to the phone Click the Del button to delete a load if necessary Click the Display button to display the certificate if you wish to view it 7 2 1 1 Loading Trusted Root CA Certi...

Page 153: ...escription security sip_certificate_uri Downloads from this URI to the phone a Client Certificate for SIP TLS SIP calls with Transport Layer Security security sip_private_key_uri Downloads from this U...

Page 154: ...penSSL 1 0 2p is supported This open source version supports SHA2 algorithms Table 7 3 Server side Authentication Parameter Description security ieee802_1x verify_server_certificate Configures the pho...

Page 155: ...nerate a CSR 1 Open the Certificate Signing Request page Configuration Security Certificate Signing Request Figure 7 4 Certificate Signing Request 2 Press the Generate Certificate Signing Request butt...

Page 156: ..._certificate_uri xxx security certificate_uri zzz security private_key_uri yyy where xxx is the uri of the root CA zzz is the uri of the certificate file yyy is the uri of the private key file Certifi...

Page 157: ...ort for SIP messages Range 1024 65535 Default 5061 voip signalling sip enable_sips If signaling protocol is set to TCP and we want to activate TLS this parameter should be enabled In this case we will...

Page 158: ...a PROXY EAP LOGOFF mechanism lets the phone immediately log off the port from the authentication server to prevent anyone else from connecting to it The phone performs like this Phone and PC connecte...

Page 159: ...key a message appears notifying you that the phone will restart 4 Press Apply 7 4 1 2 Configuring EAP TLS Mode EAP TLS mode can be configured for 802 1x using the phone s screen To configure EAP TLS m...

Page 160: ...sword 7 5 Configuring SRTP Secure Real time Transport Protocol SRTP is a protocol that allows encryption for RTP data Since the RTP encryption key is delivered via SIP this feature is relevant only wh...

Page 161: ...lifetime parameter from the SRTP Crypto line in SDP According to RFC 4568 an optional lifetime parameter such as 2 31 must be added to the a crypto line This parameter allows the removal of the lifet...

Page 162: ...nfiguration files can be downloaded to the phone HTTP S authentication is supporting using the following methods configured on the remote server Basic RFC 2617 username and password are sent in plain...

Page 163: ...redentials to the provisioning server have not been entered or are incorrect 0 default The phone s Settings menu s Prov Credentials option is not available on the phone and therefore the user cannot i...

Page 164: ...r can configure MAC based authentication To configure MAC based authentication Use the table as reference Table 7 10 Authentication Parameter Description provisioning configuration mac_address_in_head...

Page 165: ...the phone user defined as Administrator is by default encrypted The default value is 1234 To regenerate an encrypted password see Section 2 2 4 2 8 2 Administration 8 2 1 Managing Users Network admin...

Page 166: ...Web Interface Network administrators can allow disallow management via the phone s Web interface without requiring a phone reboot The configuration file parameter system web enabled supports the feat...

Page 167: ...lts without needing access to the Administration menu To restore the phone s settings to their defaults if necessary 1 Long press the OK and MENU keys simultaneously and while pressed unplug the power...

Page 168: ...add a value to these parameters enter management followed by the parameter name equal sign and then the value e g management telnet enabled 0 management telnet enabled Enables telnet access to the ph...

Page 169: ...tus of the Local Area Network LAN provides network administrators with visibility into the telephony devices in the LAN and alerts them to issues To determine LAN status information Open the Network S...

Page 170: ...ion quality in the network 9 2 1 Determining Phone Status Administrators can view for example if the state of the phone is on hooked or off hooked To determine phone status Open the VoIP Status page S...

Page 171: ...Diagnostics System Status Memory Status Figure 9 6 Memory Status 2 From the dropdown list select a Linux command from the three available meminfo ps top Use the table as reference Table 9 1 Memory St...

Page 172: ...tored correctly in memory and to diagnose possible issues such as voice quality jitter or memory leakage 5 Click Maximize optional the information pane is maximized for an optimal viewing experience 9...

Page 173: ...the Call History page Status Diagnostics History Call History Figure 9 9 Call History 2 From the Type drop down list select the type of call history i e missed calls received calls and dialed numbers...

Page 174: ...r each voice quality data event and sent to the QoE server in a SIP PUBLISH message RTCP XR information publishing is implemented on the phone according to RFC 6035 RTP Control Protocol Extended Repor...

Page 175: ...In this state RTCP XR events with voice quality parameter calculations are sent internally on the phone every five seconds Each calculation is made on the basis of these RFC 3611 parameters BT 7 block...

Page 176: ...oice Quality Monitoring Parameters Name Role voip qoe qoe_publish_enabled Determines whether or not to send PUBLISH messages Default 0 voip qoe qoe_server_address Sets the QoE server address hostname...

Page 177: ...hone model sets the appropriate firmware file name in the DHCP Option 67 field sent to the phone e g 440HD_2 2 2 img c The phone then upgrades to the recovery firmware d After the firmware upgrade pro...

Page 178: ...430HD and 440HD only system syslog component emsc Default NONE system syslog component ice_stack Default NONE system syslog component ieee802_1x Default NONE Defines the security protocol system syslo...

Page 179: ...rror messages that may be viewed on the phone Table 10 2 Error Messages Displayed in the Phone Screen Message Description LAN Link failure The LAN link is disconnected Registration failure Received er...

Page 180: ...is 1024 to 65535 The default value is 50000 voip packet_recording enabled Activates the packet recording mechanism 0 Disable default 1 Enable voip packet_recording rtp_recording enabled Only displayed...

Page 181: ...Figure 10 1 Web Interface Core Dump Note The Core Dump feature is by default enabled on the 445HD 450HD and C450HD phones On all other phones it is by default disabled 2 Under the Core Dump section of...

Page 182: ...alyze traffic and troubleshoot issues To configure port mirroring Use the table as reference Table 10 5 Port Mirroring Parameters Parameter Description network pc_port_mirroring enabled Enables port m...

Page 183: ...ng Features supported in a BroadSoft environment are Table A 1 Features Supported in a BroadSoft Environment Feature 405HD 430HD 440HD BSFT DMS for provisioning BLF Support X Call FWD Call Transfer Ca...

Page 184: ...nabled Configure 1 enabled voip services busy_lamp_field Uri Enter the resource list URI to which the phone can subscribe to in order to get the BLF information from the application server voip servic...

Page 185: ...lso be retrieved from it The figure below shows Call Forwarding configuration and status in BroadSoft s BroadWorks Figure A 2 Configuring Call Forwarding using BroadSoft s BroadWorks Note The Forward...

Page 186: ...ter system feature_key_synchronization enabled is set to 1 see Section A 1 4 The DnD feature can also be configured using the BroadSoft BroadWorks application server The figures below show the DnD con...

Page 187: ...ll be displayed on the right side of the user s phone screen Configured on programmable keys 4 6 three call centers Dept B Dept C and Dept A are displayed on the screen above The network administrator...

Page 188: ...xsi http_security Defines the authentication method phones will use opposite the BroadSoft BroadWorks online server Can be HTTP or HTTPS Must be configured for the phones to receive web services over...

Page 189: ...ne in the group Note Support pending Figure A 5 Shared Call Appearance with Multiple Call Appearance To configure Shared Calls Appearance 1 In the BroadSoft server assign Shared Call Appearance to the...

Page 190: ...Call Appearance of your number Multiple Call Arrangement See BroadSoft s documentation for detailed information Select On to allow multiple calls using your phone number ID to be dialed or answered si...

Page 191: ...y Line Port Enter the required SIP register address of record for example shown in the figure above 2421114099 as iop1 broadworks net Enable this location Select this option to enable this user statio...

Page 192: ...porate Directory can be loaded either manually by loading a configurable txt cfg or xml file listing all employees and their details to the phone via provisioning corporate_directory_uri configuration...

Page 193: ...parameter voip handset_mode enabled whose default is enabled Some call centers don t want agents to work with any device other than headsets In this case their administrators can change the parameter...

Page 194: ...Defines a message that will be displayed in agents phone screens together with the date in month day format A 1 13 Changing Phone Screen Backlight Timeout Call center administrators can use a configu...

Page 195: ...ation for Application Server Type Asterisk 2 From the Application Server Type drop down list select either Asterisk Coral or Metaswitch 3 In the BLF Support group configure the following From the Acti...

Page 196: ...enesys switch and server components are mirrored at each site in an active active configuration so that any agent can log in to either switch at any time In a standalone SIP Server configuration with...

Page 197: ...ult 300 voip signalling sip registration_failed_timeout If registration fails this parameter determines the interval between the register messages periodically sent until successful registration Range...

Page 198: ...using the BroadSoft ACD in a SIP Business Continuity deployment this parameter cannot be set to Simultaneous voip signalling sip secondary_proxy address Displayed only when Simultaneous is selected f...

Page 199: ...imit agents to work specific tasks The feature reduces private activity on the part of agents Agents cannot for example add contacts to a personal directory When this feature is enabled agents can onl...

Page 200: ...headset 0 Disable default 1 Enable voip auto_answer speakerphone_beep enabled Determines whether or not to play a beep on an incoming call on the speaker 0 Disable default 1 Enable A 3 5 Enabling Proa...

Page 201: ...s feature lets call center network administrators enable limit the length of time the Logged out message is displayed in the phone s idle screen after agents log out When agents log out the Logged out...

Page 202: ...figure 3PCC using configuration file Use the table as reference Table A 18 3PCC Parameters Parameter Description voip talk_event enabled 0 Disable default 1 Enable Note voip talk_event must be enabled...

Page 203: ...hared Call Appearance Add Parameter Description voip handset_mode enabled When disabled 0 the handset becomes unavailable Configure either 1 Enabled default 0 Disabled A 3 10 Changing Phone Screen Bac...

Page 204: ...a message that will be displayed in agents phone screens together with the date in month day format A 3 12 Configuring a Redundant Backup Genesys Server A phone can be registered on two Genesys server...

Page 205: ...rom the outset instead of transitioning from one to another A 3 12 1 Configuring Retransmission Timer T1 Configuration of the T1 retransmission timer is only relevant when in dual registration mode i...

Page 206: ...te a call on the line When a call is put on hold the caller hears music other users in the group can see the call is on hold color indication or flashing When a call is on hold the same phone or anoth...

Page 207: ...rs that aren t highlighted yellow In the example shown in the figure below Regular_11 Regular_12 and Regular_13 are selected 6 Click in the field Primary Account and in the Primary Account section of...

Page 208: ...HD only Configure to 1 Default 0 voip sla group 1 description 440HD only Configure to Group2 voip sla group 1 enabled 440HD only Configure to 1 Default 0 A 4 2 Configuring Call Pickup When configuring...

Page 209: ...wn in the preceding figure 5 Click the Number field all available numbers are displayed under Numbers as shown in the preceding figure 6 Select the phone number to route into the group and then click...

Page 210: ...ave Group A 4 3 Setting up a Remote Conference More than three participants can be added to a remote conference call By contrast a local conference only supports a maximum of three The feature must be...

Page 211: ...ample The phone tries to obtain the following firmware file tftp ProvisioningServer 445HD img The phone tries to obtain the following configuration file tftp ProvisioningServer 445HD MAC address cfg e...

Page 212: ...mg retrieved firmware file is Different_Firmware_Name img Note This parameter is applicable only when method is configured to Static provisioning configuration url The static URL for checking the conf...

Page 213: ...request to AudioCodes HTTPS redirect server The server responds to the phone with an HTTPS Redirect response containing the URL of the provisioning server where the firmware and configuration files ar...

Page 214: ...he phone and the redirect server are encrypted HTTPS for security reasons The phone uses the pre installed AudioCodes factory set certificate to authenticate itself with the redirect server and to ver...

Page 215: ...ke a call When the BroadSoft server is configured the user can also specify the reason for their unavailability e g Lunch break All this information is included in a SIP NOTIFY message Whenever the us...

Page 216: ...nter s Automatic Call Distributor ACD server the ACW softkey is by default displayed on the phone 1 Administrators can change this default and hide the softkey 0 0 Disable 1 Enable default The default...

Page 217: ...erver For example if the server is set to be in Ready status following login the phone will be in Ready status when the user logs in voip services ACD first_notify_close ena bled 0 When an agent logs...

Page 218: ...abled Directory Missed Forward DnD ACD Enabled logged out Missed Login Command Menu Forward DnD ACD Enabled logged in ACW Not Ready or Ready Logout Command Menu Missed Forward DnD Ongoing Call State A...

Page 219: ...can identify when the phone is in recovery mode To identify when the phone is in recovery mode Observe the following displayed on the phone s screen Figure D 1 Identifying Recovery Mode OR Observe th...

Page 220: ...address is the same as that labeled on the base of the phone For example Figure D 3 Source Ethernet MAC Address in Wireshark Identical to Phone Base s D 3 Recovering the Phone The network administrato...

Page 221: ...llowing tftpd64 freeware tool http tftpd32 jounin net tftpd32_download html 5 Run the tftpd64 exe executable 6 Click Settings and configure the following settings Table 10 3 Configuring tftpd64 Settin...

Page 222: ...d open tftpd64 After 1 tftpd64 is restarted 2 the phone is directly connected to the PC and 3 the network settings referred to above are applied the phone immediately gets the required options 66 and...

Page 223: ...the phone is downloading the firmware image file To verify that the phone is downloading the image file use Wireshark or tftpd64 or the phone screen D 4 1 Verifying Using Wireshark 1 In Wireshark ver...

Page 224: ...1973 2 Filter by TFTP as shown in the figure below Figure D 6 Verifying img File Download with Wireshark Filtering by TFTP D 4 2 Verifying Using tftpd64 In tftpd64 view the indications shown in the fi...

Page 225: ...low Figure D 9 Verifying img File Download on the Phone Important Do not unplug power off the phone while the screen displays the message shown below You can disconnect the phone from the PC and conne...

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Page 227: ...see Section E 1 2 3 Generate private cfg configuration files see Section E 1 3 E 1 1 Saving the Phone s Default Configuration to File An out of the box phone s default factory configuration can be sav...

Page 228: ...ration files 1 Prepare a csv file see the next section below 2 Prepare a template file see Section E 1 3 2 3 Automatically generate MAC specific private cfg configuration files using VoIProvision tool...

Page 229: ...ues pulled from the csv file and automatically generate MAC specific private cfg configuration files Note also that the template file contains include functions to link to other files In the example a...

Page 230: ...e Reads the template file associates the mapped tags with actual values from the csv file and writes the result to the cfg file Closes the cfg file and template file Example of an automatically genera...

Page 231: ...P server Use the string MAC For example http 192 168 2 1 440HD_ MAC _conf cfg E 3 Making Sure Phones are Correctly Provisioned To make sure the phones are correctly provisioned 1 Connect one of the ph...

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Page 233: ...ason header RFC 3389 RTP Payload for Comfort Noise RFC 3515 Refer Method RFC 3605 RTCP attribute in SDP RFC 3611 RTP Control Protocol Extended Reports RTCP XR RFC 3665 SIP Basic Call Flow Examples RFC...

Page 234: ...thod for DTMF digit transport and collection draft mahy sipping signaled digits 01 Signaled Telephony Events in the Session Initiation Protocol Note The following SIP features are not supported Precon...

Page 235: ...h RFC 3261 as shown in the following subsections F 1 1 SIP Methods The device supports the following SIP Methods Table F 2 Supported SIP Methods Method Supported Comments INVITE Yes ACK Yes BYE Yes CA...

Page 236: ...horization Yes Call ID Yes Call Info Yes Contact Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Diversion Yes Encryption No Expires Yes Fax Yes From Yes History Info Yes Join Yes Max Forwar...

Page 237: ...rted SIP RFCs and Headers Version 3 4 3 237 400HD Series IP Phones Header Field Supported Session Expires Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Voicemail Yes Wa...

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Page 239: ...e Frame Duration Frame Octets Frames per Packets Packet Loss Concealment Silence Suppression State Jitter Buffer Jitter Buffer Adaptive Jitter Buffer Rate Jitter Buffer Nominal Jitter Buffer Max Jitte...

Page 240: ...400HD Series IP Phones Administrator s Manual 240 Document LTRT 11973 Group Metric Name MOS LQ MOS LQ Est Algorithm MOS CQ MOS CQ Est Algorithm QoE Est Algorithm...

Page 241: ...Alice sip alice example org LocalGroup example phone 55671 RemoteGroup example gateway 09871 LocalAddr IP 10 10 1 100 PORT 5000 SSRC 1a3b5c7d LocalMAC 00 1f 5b cc 21 0f RemoteAddr IP 11 1 1 150 PORT...

Page 242: ...s Ltd All rights reserved AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP User Management Pack VMAS VoIPerfect VoIPerfectHD Your Gateway To VoI...

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