400HD Series IP Phones
Administrator's Manual
206
Document #: LTRT-11973
A.4.1 Configuring Shared Line Appearance
When a call comes in on a shared line, all phones ring in the SLA group. When answered by
someone in the group, all other users in the group can see there’s an active call on the line.
When there’s an active call on the line, no other phone can initiate a call on the line. When
a call is put on hold, the caller hears music; other users in the group can see the call is on
hold (color indication or flashing). When a call is on hold, the same phone or another phone
can retrieve the call.
To configure an SLA group:
1.
Open the Genband portal in your web browser and from the ‘Provision’ menu, select
Call Answer Groups
.
Figure A-10: Call Answer Groups
2.
In the Call Answer Groups screen that opens, click
Add Group
.
Figure A-11: Call Answer Groups - Add Group
3.
From the ‘Type’ dropdown, select the option
Shared Line Appearance
.
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