400HD Series IP Phones
Administrator's Manual
118
Document #: LTRT-11973
5.8.24 Configuring Call Park
This service allows a user to ‘park’ a call in a ‘parking lot’. The ‘parked’ user is placed on hold
until a user in the enterprise retrieves the parked call. The feature improves user experience
(UX) by providing users with an indication of calls currently parked.
Note:
The feature is not supported on:
•
450HD/C450HD phones without an Expansion Module (the feature
is
supported
on
these phones when they have an Expansion Module)
•
HRS
To configure a key for Call Park:
1.
Open the Configuration File page (
Management
>
Manual Update
>
Configuration
File
) and locate the Call Park and Function Key parameters.
2.
For the 3cx application server, configure ‘retrieve_prefix’ and ‘park_prefix’ with an empty
value.
Table 5-55: Call Park Parameters
Parameter Name
Value
Type
Description
voip/services/busy_lamp_field/enabled
1
Bool
BLF support
0
=Disable
1
=Enable (default)]
voip/services/park_with_refer
1
Bool
Automatic blind transfer for parking
0
=Disable (default)
1
=Enable
voip/services/retrieve_prefix
According to
the server
configuration
String Adds a prefix to the speed dial
before retrieving the parked call.
Default = *26
voip/services/park_prefix
According to
the server
configuration
String Adds a prefix to the speed dial
before parking the call.
Default = *32
Table 5-56: Functional Key Parameters
Parameter Name
Description
personal_settings/functional_key/0-n/key_label
Defines a label for a Parking Lot.
personal_settings/functional_key/0-
n/speed_dial_number
The telephone extension which the speed
dial dials. The speed-dial feature helps
users quickly dial extensions that are
frequently used or that are hard to
remember, or which include letters.
personal_settings/functional_key/0-n/type=
PARKING_LOT
Gives users the ability to monitor the
parking extension (busy, idle) and
park/unpark calls by pressing the
functional key.
Summary of Contents for 405HD
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