400HD Series IP Phones
Administrator's Manual
204
Document #: LTRT-11973
A.3.11 Displaying a Message on Agents' Phones
Call center administrators can use a configuration file parameter to define a message that
will be displayed on agents' phones, for example: 'Reminder: Your calls might be recorded'.
Agents will then see this message, together with the date (in month/day format), displayed
in their screens when their phones are in idle state.
To display a message on Agents' phones:
Use the table as reference.
Table 10-22: Displaying a Message on Agents' Phones
Parameter
Description
system/display/message_on_screen
Defines a message that will be displayed in
agents' phone screens together with the date (in
month/day format)
A.3.12 Configuring a Redundant (Backup) Genesys Server
A phone can be registered on two Genesys servers simultaneously, to provide immediate
backup. The feature enables quick transition to the redundant backup server; redundant
proxy usage is available all the time. The phone is registered on the redundant server in the
same way as it is registered on the primary server.
To register a phone on the redundant server:
1.
Open the Signaling Protocol page (
Configuration
>
Voice Over IP
>
Signaling
Protocols
).
Figure A-9: Registering a Phone on the Redundant Genesys Server
2.
Scroll down to the ‘Redundant Proxy Mode’ and 'Secondary Proxy Address' parameters.
Configure them using the table below as reference, and then click
Submit
.
Summary of Contents for 405HD
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