Error Messages
QL-850 User Guide
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2.
Remove the printhead using the printhead replacement function in the Parts
Replacement tab of the QL-850 Maintenance Utility.
Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl
alcohol.
Finish using the printhead replacement function but reinstall the same printhead.
Error 2007 - Maintenance Busy
The printer is performing maintenance.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Wait until the printer has finished the maintenance operation.
Error 2008 - 1000 Series Error Occurred
Error 2008 in the Maintenance Utility log indicates that a 1000 series error has occurred or did
previously occur. The specific 1000 series error can be viewed in the Status Monitor. 1000
series error details are not retained in the Maintenance Utility log.
Error 2009 - Maintenance Jam
Mechanical components in the print module have failed to move.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
It is often best to monitor the motion of print module parts with the cover up. Power down
the printer, open the cover, and restart the printer.
Observe the positional calibration routine as well as the start up maintenance. Problems
with the printhead lift can often be observed here. Listen carefully when the printer
attempts to lift the printhead from a lowered position. There is often a chirp or squeaking
sound that can be heard if the lift motor has stalled.
2.
Open the top cover and check for obstructions.
Open the main side door. Remove the transport unit and inspect it. Make sure the star
wheel assemblies are tightened. If they are not tightened, or if they are bent, the assem-
blies may come in contact with the maintenance assembly and prevent it from moving.
Summary of Contents for QuickLabel QL-850
Page 1: ...U S E R G U I D E...
