Appendix A: Troubleshooting and Support
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2.
Check the status of your transfers, and close File Transfer 2. Once File Transfer 2 shuts down, VA
should be ready to use.
3.
Check the System Number assignment for the Central Controller. By default, it is set to "1" (the
system you are currently connected to).
4.
Correct the system number assignment and save the project.
5.
Press Ctrl+T to generate and transfer the system files.
Troubleshooting - IR Capture
Problem:
The ER/E1 message appears in the LED display on the IRIS, and it doesn't seem to capture codes.
Possible Solutions:
Verify that the IRIS is connected to the COM port selected in the IR Capture Options dialog
(default = COM1).
Verify that the COM port settings on your PC (for the relevant COM port) match those on the
IRIS. By default, the IRIS uses the following COM Port settings:
Bits Per Second =
9600
Data Bits =
8
Parity =
None
Stop Bits =
1
Flow Control =
None
a.
Verify that the batteries in the remote control are fresh. If the remote has inadequate power, it
may appear to capture some functions, but could result in various anomalies or the inability to
capture some functions.
b.
Try to minimize direct exposure of the IR window to strong light sources (especially
fluorescent).
c.
Minimize or eliminate other sources of IR emission in the area that could cause interference.
RS-232 Control Troubleshooting Tips
Click below for details:
Is the Port Sending Strings?
1.
First, make sure that your code and/or hardware are sending strings.
2.
Send a string by pressing a touch panel button to send a command.
3.
Use either the Master's UI - NetLinx Diagnostics page (System Settings > Manage System >
Diagnostics) or a the Terminal emulator. You should see the TX (transmit) LED light to indicate
transmission.
If you do not see the TX LED illuminate, you must first correct your code, or configure the
hardware properly.
If your device does not use hardware handshaking, be sure handshaking is disabled on the
port. Hardware handshaking can be disable by sending an 'HSOFF' command to the device
port.