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Troubleshooting
152
12” and 15” Modero Touch Panels
Troubleshooting Information (Cont.)
Symptom
Solution
My NXA-BASE/B Battery Base isn’t
being recognized by the NXT touch
panel.
The battery base CAN NOT be "hot swapped".
This swapping
occurs when an NXT panel is currently being powered by a PSN6.5
and then is connected to a battery base containing NXT-BP batteries.
Introducing a new power source onto an existing configuration can
damage the NXA-BASE.
Solution:
If your base is not being recognized by the touch panel but is still pro-
viding power:
• Launch the updated Studio 2.4.
• Refresh the particular System from within the OnLine Tree tab.
• Identify the NXT panel using the battery base.
• From the Main menu go to
Tools
>
Firmware Transfers
>
Send to
NetLinx Device
.
• Locate and select the 2250_XXX_v2 KIT file for the battery base.
• Enter the Device and System values, verify the method of
communication (IP recommended).
• Click Send to reload the new base KIT file onto the NXA-BASE/B.
If this above steps do not cause the base to be recognized by the NXT
touch panel on the Setup page, contact AMX Technical Support for
further assistance.
The Battery Base button doesn’t
appear on the panel’s Setup page.
• Refer to the above troubleshooting symptom.