![background image](http://html.mh-extra.com/html/amx/enova-dgx-8/enova-dgx-8_instruction-manual_2938068145.webp)
Control Panel Operation
145
Instruction Manual – Enova DGX 8/16/32/64 Digital Media Switchers
System Error Codes and Troubleshooting
This section provides an overview of the most common error codes that may appear on an Enova DGX Control Panel.
The table below lists the error code, the name of the code, the meaning of the code, and some basic troubleshooting
strategies (additional error code troubleshooting strategies are included on page 145). The codes in the table are not
intended to be comprehensive. If an error code appears that is not listed, note the specific number and contact technical
support (see page 69).
The first letter of the error code indicates the following:
E = Error
W = Warning
A = Alarm* (requires immediate attention)
I = Information*
* Because these codes very rarely appear, they are not included in the table.
For the following instructions, establish serial control and open DGX Configuration Software (or a terminal emulation
program) on a PC; see page 187.
To enable error code reporting:
1.
Enter
$ERR=1!
The system responds with a
V
.
Note:
If the power is cycled after this procedure, you will need to enable error code reporting again.
To turn off error code reporting:
1.
Enter
$ERR=0!
Error Code Troubleshooting
Error codes can appear either on the Control Panel LCD or in a terminal emulation program, such as DGX Configuration
Software (see page 187).
When you are using a Control Panel, one of the most common troubleshooting strategies is to resend the command to see
if the error was simply a timeout error.
When you are using BCS commands, one common troubleshooting strategy is to enter the command again. Often the
command has just been entered incorrectly (e.g., omitting an output in a Change command). In other cases, the command
has specified a value that is not valid (e.g., a global preset number that does not correspond to a defined global preset).
If the error code persists after correcting and resending the command, contact technical support (see page 69).
Most Common System Error Code
Error Code
Name
Meaning
Basic Troubleshooting Strategies
EFF8002
Enclosure
timeout error
The operation was not completed
before the timer expired.
• Resend the command.
• Check the power indicators.
• Check that the command was sent using the
correct virtual matrix.