Installation and Setup
69
Instruction Manual – Enova DGX 8/16/32/64 Digital Media Switchers
Troubleshooting and Technical Support
Troubleshooting
This
Instruction Manual
addresses a number of topics with troubleshooting sections and tips appearing as they apply.
The sections below list each of these appearances with linked page references to troubleshooting advice. If the
troubleshooting advice does not answer a particular question, the text above or below the advice should also be consulted
as those areas may contain relevant material. If the manual has not addressed your particular problem, contact Technical
Support.
Enova DGX Switcher Hardware Troubleshooting
General boards – page 222
DXLink Fiber Boards – page 113
AIE Boards – page 127
Test switches – page 57
Control panel error codes – page 145
Power supplies – page 45
CPU troubleshooting after setting PRD Mode Dip Switches – page 228
CPU troubleshooting after replacing the timekeeper battery – page 234
Video and Audio Troubleshooting
HDCP video output – page 174
Image with black bars on all sides – page 69
Audio, EDID / support / problems / solutions – page 78
Audio, checking for support – page 185
Custom HDMI and DVI EDID files for handling audio concerns – page 184
Additional audio EDID tip – page 182
AMX Software Troubleshooting
NetLinx Studio connection – page 54
NetLinx WebConsole setup – page 55
WebConsole proxy settings – page 163
DGX Configuration Software EDID tip – page 183
Contacting Technical Support
If this manual has not satisfactorily answered your questions regarding the Enova DGX Switcher or the system is not
operating as expected, please contact your AMX representative or technical support. Have the serial numbers for your
system and any applicable AMX accessory devices ready (the numbers are normally located on the rear of the enclosure
or accessory devices).
We recommend recording your system’s serial numbers in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
black bars on all sides