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Firmware Upgrade & Info for Network Admin

159

Instruction Manual – Enova DGX 8/16/32/64 Digital Media Switchers

Firmware Upgrade & Info for Network Admin

Overview

The NetLinx Studio software application (available for free download from www.amx.com) provides the ability to
transfer firmware KIT files to a NetLinx device or a Master (such as the integrated Master on the Enova DGX Switcher).

This chapter also includes two additional tasks normally handled by Network Administrators:



Embedding the XBar applet (page 162)



Changing the proxy setting (page 163)

Preparation Checklist for Firmware Upgrade

Important:

Verify that you are using the latest version of NetLinx Studio and the latest firmware KIT files for

both the integrated Master and the Enova DGX Switcher.

Preparation Checklist:

 

Launch NetLinx Studio. Under the Settings menu, check the Master Communication Settings.

 

Verify that the latest version of NetLinx Studio is on your PC.

If the version is not the latest –



Open NetLinx Studio’s Help menu and select Web Update to obtain the latest version.

Or

Go to www.amx.com and login as a Dealer to download the latest version.

 

If you need to establish a LAN connection – Insert one end of an RJ-45 cable into the LAN 100/1000 port on

the Enova DGX enclosure, and connect the other end of the RJ-45 cable to a network with a DHCP server.
(The upgrade can also be done with a static IP address.)

 

Verify that the Enova DGX Switcher is powered on. If not, apply power according to the directions on

page 43.

 

Open the OnLine Tree (OnLine Tree tab of the Workspace window), which displays information about each

online device, including the current firmware version.

 

Determine the Device Number assigned to the target Enova DGX Switcher.



The integrated Master’s device number is always

0

(zero) and cannot be changed.

By default, the Device Number assigned to the Enova DGX Switcher in NetLinx Studio is

05002

.



The Device Number can be viewed/edited in the Device Configuration page in the Configuration Manager

(for details, see page 151).

 

Before attempting to upgrade the firmware, you must have the appropriate KIT files.
Go to www.amx.com and download the latest firmware files for the system from the Enova DGX 8,
Enova DGX 16, Enova DGX 32, or Enova DGX 64 Enclosure page.

 

Check the cache settings in your web browser and set to “Every time I visit the webpage” (otherwise, the
progress status will not be accurate). When the upgrade is complete, remember to change back to the original
cache settings. If you need instructions, see page 165.

Tip:

Place KIT files on a local drive for speedy throughput.

Important:

When the BCS tunnel is active upgrades cannot be done.

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Summary of Contents for Enova DGX 8

Page 1: ...Instruction Manual Enova DGX Digital Media Switchers Integrated NetLinx Control InstaGate Pro DXLink Enova DGX Digital Media Switchers Enova DGX 8 Enova DGX 16 Enova DGX 32 Enova DGX 64 REV R 06 18 2014 ...

Page 2: ... switch on and off any load that is properly connected to our lighting Products as long as the AMX lighting Products are under warranty AMX also warrants the control of dimmable loads that are properly connected to our lighting Products The dimming performance or quality thereof is not warranted due to the random combinations of dimmers lamps and ballasts or transformers d AMX software and firmwar...

Page 3: ...System Diagnostic Options 30 Installation and Setup 31 UL Safety Certifications Notices and Recommendations for Laser Products 31 Site Recommendations 32 General Hazard Precautions 32 Unpacking 33 Options for System Setup with DXLink Twisted Pair 34 Options for System Setup with DXLink Fiber 34 Options for System Setup with SC Fiber 35 Rack Installation and System Setup 35 Attaching Video Input an...

Page 4: ...8 Enova DGX DXLink Fiber Boards Duplex 99 Enova DGX DXLink Fiber Boards Duplex Specifications 101 System Setup with DXLink Fiber Duplex Units 105 Attaching Cables 107 Integrating DXLink Fiber Units in NetLinx Studio 109 Serial Data Transfer and IR Flow Control 110 Replacing an SFP Fiber Optic Transceiver 110 DXLink Fiber Troubleshooting 113 Epica DGX SC Optical Boards 114 Epica DGX SC Optical Boar...

Page 5: ...02 Enova DGX 8 16 32 64 Overview 151 icsp Device Config Enova DGX 16 Device Config 151 Upgrade Upgrade Log Enova DGX 16 Upgrade Log 152 Upgrade Upgrade Status Enova DGX 16 Upgrade Status 152 Upgrade Upgrade Config Enova DGX 16 Upgrade Config 153 IP Control Home Enova DGX 16 Home 153 IP Control Configuration Enova DGX 16 Configuration 154 IP Control Preferences Enova DGX 16 Preferences 155 IP Contr...

Page 6: ...ndix C APDiagnostics 200 APDiagnostics Overview 200 Installing APDiagnostics 200 Modes 202 Main Screen and Menus 202 Communications 211 Appendix D Programmer s Interface for System Diagnostics 212 System Component Information 212 Using BCS to Access System Diagnostic Information 213 Splash Screen Examples 214 Appendix E Adding or Replacing Boards 217 Applicability 217 Procedure Overview 217 Safety...

Page 7: ...mocks and conductive work mats are specifically designed for this purpose Anyone performing field maintenance on AMX Enova DGX Digital Media Switchers should use an appropriate ESD field service kit complete with at least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord These items should not be manufactured locally since they are generally ...

Page 8: ... technical support For products with multiple power supplies in each unit make sure all power supplies are turned on simultaneously Use surge protectors and or AC line conditioners when powering AMX products Only use a fuse s with the correct fuse rating in your enclosure Make sure the power outlet is close to the product and easily accessible Make sure the product is on or attached to a stable su...

Page 9: ...ntation multiples dans chaque unité soient allumés simultanément Servez vous de protecteurs de surtension ou de conditionneurs de lignes à courant alternatif lorsque vous mettez les appareils AMX sous tension Placez uniquement des fusibles de calibre exact dans les boîtiers Veillez à ce que la prise de courant soit proche de l appareil et facile d accès Veillez à ce que votre appareil AMX soit ins...

Page 10: ...s specified that the following notice be brought to the attention of the users of this product Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment gener...

Page 11: ...ions This manual uses the following conventions and icons to draw attention to actions or conditions that could potentially cause problems with equipment or lead to personal risk ESD Warning The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside source such as human hands into an integrated circuit often resulting in damag...

Page 12: ...ical Boards Each board fills one of the standard I O board slots and has four connectors Within a system a source device connected to any of the input boards can be routed to any destination device connected to any of the output boards check the board chapters for important signal information when routing between board types For general board information see page 20 and page 40 For specific board ...

Page 13: ...X Digital Media Switcher includes an integrated NetLinx Central Control Processor supports InstaGate Pro DXLink Technology and SmartScale on every output and manages and distributes analog and digital audio and video including HDMI HDCP control and Ethernet The Enova DGX Switcher is available as a custom system which means it can be ordered in input to output configuration sizes that fit your inst...

Page 14: ... Enova DGX 64 all come in increments of four with upgrade potential to the individual product s capacity System self diagnostics power monitoring fan control and monitoring signal and temperature sensing Ships with APDiagnostics software monitors displays and collects advanced diagnostic information Local presets allow quick recall of a pre programmed set of switches with a single command multiple...

Page 15: ...n manual for the specific AMX control device Select AMX NetLinx commands supported Supports AMX AutoPatch s simple BCS Basic Control Structure serial control protocol Supports AMX AutoPatch s XNNet protocol Supports third party controllers BCS tunneling access support over TCP IP BCS commands are sent as ASCII characters through the Control RS 232 port Note Features and specifications described in...

Page 16: ...wer or has failed Off neither power supply is receiving power Enova DGX 64 Green all four power supplies are powered on Flashing Red one of the power supplies is not receiving power or has failed Constant Red two or three of the power supplies are not receiving power or have failed Flashing Green the system s input output boards are being upgraded Off none of the power supplies is receiving power ...

Page 17: ...of a fully loaded Enova DGX 16 enclosure with two expansion boards Enova DGX 8 rear view AC DC F LT AC DC F LT Input boards up to 2 in the input board slots Output boards up to 2 in the output board slots Power supplies Serial number CPU Control board Audio Insert Extract Boards in expansion slots Note If the enclosure has an empty input or output board slot which is numbered for an additional boa...

Page 18: ...ova DGX 32 rear view Power supplies MAC address CPU Control board Audio Insert Extract Boards in expansion slots Input boards up to 8 Output boards up to 8 Serial number Note If the enclosure has any empty input or output board slots which are numbered for additional boards they can be used to expand the system If the expansion slots are empty expansion boards can be added Enova DGX 64 rear Power ...

Page 19: ...s Output and Input LEDs above Program connector indicate system communication status and when data is sent and received for modes and blink patterns see page 47 The two Control ports provide direct control of matrix switcher processing they do not work on the same layer of control as the integrated Master which uses the LAN 100 1000 and Program ports Power Supply Units Each of the power supply uni...

Page 20: ...he DXLink Fiber Boards also support NetLinx control and Ethernet All signals are automatically converted to the destination device s format with DXLink Twisted Pair TXs and RXs used for transport of signals with DXLink Twisted Pair Boards DXLink Fiber TXs and RXs used for transport of signals with DXLink Fiber Boards and DGX Fiber TXs and RXs used in the conversion process for the DGX SC Optical B...

Page 21: ...for a maximum configuration of 64x64 FIG 10 DGX HDMI DXLink Twisted Pair DVI and DGX SC Optical Input and Output Boards shown FIG 11 HDMI DXLink Twisted Pair DVI and SC Optical Input and Output Boards shown FIG 12 HDMI DVI DXLink Twisted Pair and DXLink Fiber Input and Output Boards shown Input boards Output boards DVI Board SC Optical Board Numbering plate HDMI Board DXLink Twisted Pair Board DVI...

Page 22: ...ors Enova DGX 64 on the vertical numbering plate metal strip between the left and right input and left and right output connectors Connectors and Signal Types For a DVI connector to support embedded audio on an HDMI signal the EDID must be updated Note An analog stereo audio signal from a pluggable 3 position terminal block connector can be inserted from an Audio Insert Extract Board onto a DVI or...

Page 23: ...osure are empty the slots can be used for expansion boards to expand the functionality of the system The procedure for installing replacing an Audio Insert Extract Board and setting it for insertion or extraction starts on page 123 Important Setting the DIP switches is the only mechanism for configuring the Audio Insert Extract Board to either insert or extract audio Therefore setting the switches...

Page 24: ...2 Operational Temperature 32 F to 104 F 0 C to 40 C Storage Temperature 22 F to 158 F 30 C to 70 C Operational Humidity 5 to 85 RH non condensing Storage Humidity 0 to 90 RH non condensing MTBF 168 000 hrs Dimensions 15 in 38 1 cm depth 16 in 40 64 cm depth with extractors 19 in 48 26 cm width including integral rack mounting ears 6 84 in 17 37 cm height 4 RU Weight Approximately 35 lb 15 9 kg per...

Page 25: ...2 Operational Temperature 32 F to 104 F 0 C to 40 C Storage Temperature 22 F to 158 F 30 C to 70 C Operational Humidity 5 to 85 RH non condensing Storage Humidity 0 to 90 RH non condensing MTBF 168 000 hrs Dimensions 15 in 38 1 cm depth 16 in 40 64 cm depth with extractors 19 in 48 26 cm width including integral rack mounting ears 6 84 in 17 37 cm height 4 RU Weight Approximately 55 lb 24 95 kg pe...

Page 26: ...undancy 230 VAC Thermal Dissipation max 5778 BTU hr fully loaded DXLink Power enclosure without redundancy Thermal Dissipation typical 1998 BTU hr fully loaded HDMI enclosure with redundancy Power Factor Correction PFC Supported complies with EN60555 2 and EN61000 3 2 Operational Temperature 32 F to 104 F 0 C to 40 C Storage Temperature 22 F to 158 F 30 C to 70 C Operational Humidity 5 to 85 RH no...

Page 27: ...Temperature 32 F to 104 F 0 C to 40 C Storage Temperature 22 F to 158 F 30 C to 70 C Operational Humidity 5 to 85 RH non condensing Storage Humidity 0 to 90 RH non condensing Dimensions 20 08 in 51 cm depth 21 08 in 53 54 cm with extractors 19 in 48 26 cm width with rack mounting ears 22 75 in 57 79 cm height 13 RU Weight Approximately 150 lb 68 0 kg per loaded enclosure Shipping Weight Approximat...

Page 28: ...manual HDMI Input and Output Boards page 70 DVI Input and Output Boards page 79 DXLink Twisted Pair Input and Output Boards page 84 DXLink Fiber Input and Output Boards Duplex page 99 SC Optical Input and Output Boards page 114 Audio Insert Extract expansion Board page 119 AMX reserves the right to modify its products and their specifications without notice NetLinx and Control Specifications Integ...

Page 29: ...ation DGX Configuration Software is available at www amx com for use with HDMI DVI DXLink Twisted Pair and DXLink Fiber Boards This software can be used to set the Scaler mode the aspect ratio and custom resolutions as well as re program the EDID on input boards see page 172 Important Because signals routed through HDMI DVI DXLink Twisted Pair and DXLink Fiber Boards in an Enova DGX Switcher norma...

Page 30: ...brary that supports C Java and Visual Basic with examples of the XNNet protocol in use is available at www amx com System Diagnostic Options The three system diagnostic options for the Enova DGX Switcher are APDiagnostics software a programmer s interface and DGX _SHELL commands The last two display in a terminal program APDiagnostics APDiagnostics is a software application that monitors and displ...

Page 31: ...o invisible laser radiation Follow the recommendations below whenever installing or working with DGX Fiber products Be sure to apply the power only after all fiber connections are made and no fiber ends are exposed Do not remove dust plugs from SC fiber connectors or the dust caps from the fiber cables until establishing connections avoid direct eye exposure Make sure all cables including fiber ca...

Page 32: ...y connected and the structure s share a single ground reference Elevated Operating Temperature The maximum rated ambient temperature for Enova DGX Switcher is 104 F 40 C All equipment should be installed in an environment compatible with the manufacturer s maximum rated ambient temperature In a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be grea...

Page 33: ...tart Guide Control Panel Custom Label Kit for inputs and outputs and for LCD Function menu For orders comprising multiple enclosures the shipping boxes are marked as Chassis __ of __ where the first blank is the box number and the second blank is the total number of boxes in the shipment Unpacking Tips Before fully unpacking the enclosure inspect the shipping box for any signs of damage If a box i...

Page 34: ...Enova DGX Output Board DXLink Module HDMI TX Module DXLink Twisted Pair DXLink Twisted Pair HDMI RX Module HDMI TX Modules DXLink Twisted Pair Any output board Not applicable Multi Format TX Module DXLink Twisted Pair DXLink Twisted Pair HDMI RX Module Multi Format TX Module DXLink Twisted Pair Any output board Not applicable Multi Format Wallplate TX DXLink Twisted Pair DXLink Twisted Pair HDMI R...

Page 35: ...timode and single mode to single mode Rack Installation and System Setup Enova DGX Switchers can be mounted in a standard EIA 19 in 48 26 cm rack Required Items for Rack Installation Enclosure DGX 64 only two rack mounting handles provided Standard EIA 19 in 48 26 cm rack Screwdriver Screws that fit your rack for mounting the enclosure Power cords provided Surge protector highly recommended Option...

Page 36: ...result in hazardous radiation exposure FIG 15 Flow chart for installation procedure Install in rack Attach first two video input and output cables If applicable install appropriate TXs and RXs If applicable wire first two connectors on audio board s If applicable attach cable management bars for SC Optical and DXLink Fiber Boards Connect Program port to PC s COM port Establish TCP IP connection fr...

Page 37: ... and set aside 6 Attach the two handles provided for lifting using either the front or rear position as indicated in FIG 16 be sure to tighten down all four screws securely 7 Using the bottom of the shipping box roll the enclosure into position 8 Lift onto a temporary shelf or some other type of support in the rack 9 Align as closely as possible and then remove the lifting handles 10 Lift into pos...

Page 38: ...ules documentation If wiring devices to Audio Insert Extract Boards see page 119 7 Attach power cords to all power receptacles on the enclosure then turn on the entire system see page 42 We recommend using a surge protector and or an AC line conditioner 8 Set up the system using the integrated NetLinx Master see page 46 9 Disconnect the factory default switch and execute a test switch to make sure...

Page 39: ...nd of the cable management bar do not over tighten the screws 4 Align insert and tighten the single screw at the other end of the cable management bar do not over tighten 5 Tie the cable to the cable management bar far enough from the connector to allow for the manufacturer s recommended bend radius 6 Enova DGX 32 only Replace the connector numbering plate that was removed in Step 1 Caution Do not...

Page 40: ... output boards For inputs numbering is consecutive from left to right on each board from the top board to the bottom one outputs start over at 1 and follow the same pattern Enova DGX 32 Viewed from the rear of the enclosure the Enova DGX 32 input boards for attaching sources are on the left and the output boards for attaching destinations are on the right Enclosures have 16 vertical board slots 8 ...

Page 41: ... specific types of connectors HDMI Boards page 70 DVI Boards page 79 DXLink Twisted Pair Boards page 84 DXLink Fiber Boards page 99 DGX SC Optical Boards page 114 Input and Output Signal Cables If using cable management bars install them before attaching the cables see page 39 Before connecting all of the input and output cables and wires attach only the ones for the first two sources and destinat...

Page 42: ...ranch circuit We strongly recommend using a dedicated line for the system s power Use a minimum breaker current rating of 20 A for 110 V or 10 A for 230 V for each circuit To avoid an overload note the power consumption rating of all the equipment connected to the circuit breaker before applying power Power Budget Planning for Systems with DXLink Twisted Pair Boards If an Enova DGX 32 system conta...

Page 43: ...xecuting the test switch in Step 10 Do not apply power to the source and destination devices until Step 8 If connecting devices to DXLink Twisted Pair Boards the boards require DXLink HDMI Transmitters and Receivers Install the Transmitters and Receivers between the first two source and or destination devices and the DXLink Boards see System Setup with DXLink Transmitters and Receivers on page 87 ...

Page 44: ...re not working the Power indicator will be a constant red check power connections and switches 6 Optional Apply power to a control device system 7 For systems with DXLink Fiber Boards Apply power to the DXLink Fiber TX and RX 8 For systems with SC Optical Boards Apply power to the DGX TX and RX Fiber Modules 9 Apply power to the source and destination devices 10 Disconnect the factory default swit...

Page 45: ...ccurs with one power supply and constant red if two or three power supplies experience problems Check the AC and DC LED indicators on the left of each power receptacle to determine if a power supply is not working For additional LED information see above Important A failed power supply should be replaced as soon as possible to maintain the system s power redundancy For replacement information cont...

Page 46: ...ust be taken into account contact your Network Administrator System Setup Overview Important The Enova DGX Switcher uses DHCP by default The Program serial USB port and LAN 100 1000 Ethernet port each play a role in conjunction with the integrated Master Program port used during the initial setup to obtain the IP address from the integrated Master This port is connected to a PC running NetLinx Stu...

Page 47: ...quirements USB mini AB adapter cable provided required to connect an Enova DGX Switcher via its Program port to a PC Program Port LEDs Modes and LED Blink Patterns The following table lists the modes and the blink patterns for the Program port s LED indicators which are associated with each mode These blink patterns are not evident until the unit is powered Normal is typically off However this sta...

Page 48: ...at the far left of the CPU should only be used to connect autonomous devices to prevent network loops do not attempt to use either of them for a TCP IP connection or to link enclosures Cable Requirements and Pinouts RJ 45 link cable either crossover or straight through required to connect an Enova DGX Switcher to a LAN Note Cable can be wired to either T568A see below or T568B on the next page as ...

Page 49: ...t is an Ethernet link connector handling Ethernet 10 100 1000 connections for 1000 Mbps megabits per second 100 Mbps and 10 Mbps This connection is compatible with most Ethernet based LANs T568B Pin Signals Connections Pairing Color 1 TX 1 1 1 2 Orange White 2 TX 2 2 Orange 3 RX 3 3 3 6 Green White 4 No connection 4 4 Blue 5 No connection 5 5 Blue White 6 RX 6 6 Green 7 No connection 7 7 Brown Whi...

Page 50: ...port value is used for secure Telnet communication Note Only SSH version 2 is supported 22 TCP Telnet The NetLinx Telnet server provides a mechanism to configure and diagnose a NetLinx system For maximum flexibility the Master can be configured to use a different port than 23 or disable Telnet completely from either Telnet or the Program port on the rear of the Enova DGX Switcher Once disabled the...

Page 51: ... up of the system 2 Insert the USB mini B connector on the end of the provided USB mini AB adapter cable into the Program port on the rear of the Enova DGX enclosure Important Before the Program port can be used for communication the appropriate FTDI driver used to create the virtual COM port must be installed on the PC per Step 3 At www amx com a link for this driver can be found on the product s...

Page 52: ...ology provides a general method to discover services on a local area network In essence it allows you to set up a network without any configuration NetLinx Studio v3 5 960 or later features a Zero Config tab in the Workspace window This tab provides zeroconf networking functionality within NetLinx Studio The Enova DGX Switcher features a built in zeroconf networking client that allows NetLinx Stud...

Page 53: ...ect the system 3 Click Communications Settings The Communication Settings dialog box opens 4 Under Platform Selection check to be sure NetLinx Master is selected default 5 Under Transport Connection Option select TCP IP A List of Addresses section opens at the bottom of the dialog box The list contains a series of previously entered IP Addresses URLs and their associated names all of which are sto...

Page 54: ...se the dialog box If you are currently connected to the Master a popup asks whether you would want to stop communication to the Master and apply the new settings Click Yes to interrupt the current communication from the Master and apply the new settings 13 Click the OnLine Tree tab in the Workspace window to view the devices on the system The default System value is one 1 14 Right click the associ...

Page 55: ... 151 The Firmware Upgrade Info for Network Admin chapter covers the topics of upgrading the firmware embedding the XBar applet and changing the proxy setting see page 159 Complete information for the integrated NetLinx Master NI 3100 Class Controller is documented in the WebConsole Programming Guide NetLinx Integrated Controllers at www amx com NetLinx WebConsole Troubleshooting Check the followin...

Page 56: ...ct s documentation Power must be applied to the enclosure and then to the source and destination devices When executing a test switch we suggest routing Input source 1 to Output destination 2 on the default virtual matrix of VM 0 unless you know the system was ordered with custom VMs After the test switch has executed successfully If necessary adjust the image with DGX Configuration Software which...

Page 57: ...al is present visible and or audible at the destination To disconnect the test switch using a BCS command 1 Enter the following BCS command line DL0I1O2T When the T appears the test switch is disconnected For a complete list of BCS commands and responses see the Instruction Manual BCS Basic Control Structure Protocol at www amx com Test Switch Troubleshooting Note Normally the Enova DGX Switcher s...

Page 58: ...ink Modules Wallplates also see Troubleshooting in the Instruction Manual DXLink Twisted Pair Transmitters Receiver Check all power switches on the source and destination devices to make sure all are turned on Depending on the board type Isolate source destination equipment and cable problems by patching around the router using a cable adapter to check the overall signal path Check the SC fiber co...

Page 59: ...protocol The XNNet API Communication Library an interface library that supports C Java and Visual Basic with examples of the XNNet protocol in use is available at www amx com BCS Control AMX AutoPatch has developed a command language BCS Basic Control Structure for executing control operations and for diagnostic purposes BCS commands are issued via a terminal emulation program e g the Terminal vie...

Page 60: ... run the desired method of control AMX Controller For control programming information see the instruction manual for the specific interface Terminal emulation Open the program set the COM port settings to match the default ones in the Enova DGX Serial Port Settings table to the right 5 Execute a test switch to make sure the system is working properly see page 56 For terminal emulation via the seri...

Page 61: ...the enclosure s USB port when it is in serial port mode Important You must have adequate rights to install USB device drivers to the PC Check with your System Administrator to be sure you have the required access If you are establishing a new connection complete all of the steps in the instructions starting below Or If you are reconnecting after previously establishing a USB connection complete St...

Page 62: ...l Device Manger icon open Other devices and right click on the Unknown device icon Select Properties from the menu The Unknown Device Properties window opens 6 In the Driver tab select the Update Driver button The Device Manager may have a different location depending on the operating system and theme selected Driver tab Update Driver button ...

Page 63: ...ndows Security window may open and ask if you want to install a driver with an unverified publisher Select the Install this driver software anyway option 8 If the AutoPatch USB Bridge port specifies the COM number go to Step 11 If the port does not specify a COM number right click the AutoPatch USB Bridge select Properties and complete all remaining steps COM port number if not displayed complete ...

Page 64: ...to enable communication between the Control PC and the switcher 11 Set up and run the desired application AMX Controller For control programming information see the instruction manual for the specific interface Terminal Emulation Open the program see Terminal Emulation on the next page Check to be sure the COM port is set for the port determined in the previous steps Set the settings to match the ...

Page 65: ... For terminal emulation use the Terminal view in DGX Configuration Software see page 172 or the terminal emulation program of your choice Important When the BCS tunnel is active Device ports 2 3 and 4 in NetLinx Studio see page 166 are not accessible upgrades cannot be done and the XBar Controller will not operate To access a BCS tunnel over TCP IP 1 Insert one end of a crossover cable or a straig...

Page 66: ... card slot on the CPU page 67 Important We recommend keeping the card inserted when the system is running for normal operation Use only the card that was installed at the factory before shipment unless directed by technical support to install a different one The Micro SD memory card serves three purposes It can be used for Backing up CPU settings when replacing the CPU duplicating a system etc Ref...

Page 67: ... to the receptacle may result Backing Up and Restoring CPU Settings The Micro SD memory card can be used to back up and restore settings data on the CPU Items that are backed up include Local presets Global presets Namespaces Virtual matrix table BCS commands for Backup Operations Use the following BCS Basic Control Structure commands to back up system settings to the SD card and restore system se...

Page 68: ... enclosure 3 Plug the other end of the serial cable into the serial port on the PC 4 Open DGX Configuration Software or another terminal emulation program 5 Select the Terminal tab 6 Set the COM port and baud rate the default baud rate for the Enova DGX is 9600 7 Click Connect 8 Enter sysb back up settings Or Enter sysr restore settings 9 Click Send When done in the Terminal view be sure to click ...

Page 69: ...attery page 234 Video and Audio Troubleshooting HDCP video output page 174 Image with black bars on all sides page 69 Audio EDID support problems solutions page 78 Audio checking for support page 185 Custom HDMI and DVI EDID files for handling audio concerns page 184 Additional audio EDID tip page 182 AMX Software Troubleshooting NetLinx Studio connection page 54 NetLinx WebConsole setup page 55 W...

Page 70: ... or outputs per board Each enclosure holds a maximum of sixteen input and sixteen output boards accommodating connector configurations up to a maximum of 64x64 as well as subsets in increments of four e g 12x48 or 52x8 Signal Routing DGX HDMI Input Boards route signals to DGX HDMI Output Boards or to any other type of Enova DGX Output Boards HDMI Output Boards can also accept signals from all of t...

Page 71: ...va DGX Switchers on page 75 HDMI Boards provide EDID emulation support with plug and play information provided by the Enova DGX Switcher HDMI Output Boards feature SmartScale Technology which automatically responds to the display s preferred EDID information and scales the video to the best resolution and video parameters for that display without manual setup see page 174 InstaGate Pro Technology ...

Page 72: ...f 1080i up to 50 60 Hz Audio Format Support Dolby TrueHD Dolby Digital DTS HD Master Audio DTS 2 CH L PCM 6 CH L PCM 8 CH L PCM Dolby Digital and DTS support up to 48 kHz 5 1 channels Audio Resolution 16 bit to 24 bit Audio Sample Rate 32 kHz 44 1 kHz 48 kHz 96 kHz 192 kHz Local Audio Support Yes insertion and or extraction of 2 CH L PCM selectable by channel DDC EDID Support EDID provided by Enov...

Page 73: ...ves the right to modify its products and their specifications without notice Tip If you are experiencing audio problems it may be because you are trying to pass Dolby or DTS or high PCM frequency rates and the destination device does not support them If you are experiencing video problems it may be because you are trying to pass a video format that the destination device does not support In either...

Page 74: ...59 94 60 Hz 4 3 VIC 15 1440x480p 59 94 60 Hz 16 9 VIC 16 Native 1920x1080p 59 94 60 Hz 16 9 VIC 17 720x576p 50 Hz 4 3 VIC 18 720x576p 50 Hz 16 9 VIC 19 1280x720p 50 Hz 16 9 VIC 20 1920x1080i 50 Hz 16 9 VIC 21 720 1440 x576i 50 Hz 4 3 VIC 22 720 1440 x576i 50 Hz 16 9 VIC 29 1440x576p 50 Hz 4 3 VIC 30 1440x576p 50 Hz 16 9 VIC 31 1920x1080p 50 Hz 16 9 VIC 32 1920x1080p 23 97 24 Hz 16 9 VIC 33 1920x10...

Page 75: ...tination monitor the scaler override function will read the EDID for that device If this happens we suggest you try either reading the EDID directly from the destination device and applying it to the output as a fixed override scaler setting see page 185 or setting a custom resolution see page 180 Executing a Test Switch for an HDMI Board We recommend becoming familiar with how HDMI switching work...

Page 76: ...some cases source devices will always enforce HDCP even if the content is not protected In those cases when the source device sees that its output is connected to the input of the Enova DGX HDMI board or another HDCP compliant sink the source device will always enforce and encrypt the HDMI signal that it sends If the system s equipment includes this type of source device be aware that DGX HDMI Boa...

Page 77: ...n the image being a dark red Note Be aware that even when you are playing un encrypted content on a Blu Ray player most Blu Ray players play all content as encrypted content Normally the Enova DGX Switcher switches non encrypted content without problems if the display is non HDCP compliant However when encrypted content is sent from a Blu Ray player to the Enova and is switched to an output board ...

Page 78: ...udio is still distorted or is not present on the destination device then the device may not be capable of supporting the requested audio format with the newly loaded EDID setting In this case a standard EDID should be used and the sources set up to only pass the type of audio that the downstream destination devices can handle Checking for Support One way to check if a destination supports a partic...

Page 79: ...commodating connector configurations up to a maximum of 64x64 as well as subsets in increments of four e g 12x48 or 52x8 Signal Routing DGX DVI Input Boards route signals to DGX DVI Output Boards or to any other type of Enova DGX Output Boards DVI Output Boards can also accept signals from all of the other types of Enova DGX Boards When routing signals between different board types the Enova DGX S...

Page 80: ...lay without manual setup DVI Boards are HDCP 1 4 compatible and feature InstaGate Pro Technology for low latency switching of HDCP protected content and support computer video up to 1920x1200 and HDTV up to 1080p The EDID of the input will need to be changed to allow for HDMI formatted signals so that the source device can send out that signal style If the EDID on the input board has been properly...

Page 81: ...DVI and HDMI Input Output Boards and require the output scaler to be set in Bypass mode Input Equalization Yes adaptive up to 100 ft 30 m at 165 MHz Input Re clocking CDR Yes Output Re clocking Yes Output Scaling SmartScale Manual Configuration Bypass SmartScale Output Resolution Support All resolutions between 480p and 1920x1200 60 Hz via automatic SmartScale query of the display s preferred EDID...

Page 82: ...t to modify its products and their specifications without notice Important For information on troubleshooting audio including a table on Audio Format Support on Enova DGX Boards see page 78 Resolution Refresh Rate Max 1920x1080 60 Hz 1920x1200 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1400x1050 60 Hz 1440x900 60 Hz 1360x765 60 Hz 1280x1024 60 Hz 1280x900 60 Hz 1280x800 60 Hz 1280x720 60...

Page 83: ...to right on each board from the top input board on the left to the bottom input board on the left continuing on the top input board on the right to the bottom input board on the right Outputs are in the lower part of the enclosure start over at 1 on the left and follow the same pattern Important We strongly recommend screwing down the DVI connector retention screws to ensure as good of a seating o...

Page 84: ...ng connector configurations up to a maximum of 32x32 as well as subsets e g 12x24 or 32x8 Enova DGX 64 Enova DGX 64 enclosures can hold up to thirty two DXLink Boards with four RJ 45 inputs or outputs per board Each enclosure holds a maximum of sixteen input and sixteen output boards accommodating connector configurations up to a maximum of 64x64 as well as subsets e g 12x48 or 52x8 Signal Routing...

Page 85: ...y DXLink Boards meet HDCP standards and support InstaGate Pro Technology For complete information on HDCP functionality for DXLink boards see HDCP Support on Enova DGX Switchers on page 75 DXLink Boards provide EDID emulation support with plug and play information provided by the Enova DGX Switcher DXLink input and output connectors incorporate HDMI Technology are HDCP 1 4 compatible and feature I...

Page 86: ...ls of the structure s are physically connected and the structure s share a single ground reference Only supported when the HDMI Output Scaler is in Bypass mode and format is 1080p 60 Hz or less Input signal support for YCbCr 4 4 4 and 4 2 2 output color space is converted to RGB 4 4 4 When used with DXLink Output Boards and the RX Scaler is in Bypass mode AMX reserves the right to modify its produ...

Page 87: ...ed by Enova DGX Digital Media Switcher to the DXLink HDMI TX EDID provided by Enova DGX Digital Media Switcher to the digital HDMI input on the DXLink Multi Format TX EDID is user re programmable HDCP Support Yes full matrix HDCP support includes any input to any or all outputs except for SC Optical inputs and outputs Key Management System AMX HDCP InstaGate Pro Technology Key support up to 16 des...

Page 88: ... experiencing audio problems it may be because you are trying to pass Dolby or DTS or high PCM frequency rates and the destination device does not support them If you are experiencing video problems it may be because you are trying to pass a video format that the destination device does not support In either of these cases re programming the EDID may help resolve the problem see page 181 AMX reser...

Page 89: ...40x480p 59 94 60 Hz 4 3 VIC 15 1440x480p 59 94 60 Hz 16 9 VIC 16 Native 1920x1080p 59 94 60 Hz 16 9 VIC 17 720x576p 50 Hz 4 3 VIC 18 720x576p 50 Hz 16 9 VIC 19 1280x720p 50 Hz 16 9 VIC 20 1920x1080i 50 Hz 16 9 VIC 21 720 1440 x576i 50 Hz 4 3 VIC 22 720 1440 x576i 50 Hz 16 9 VIC 29 1440x576p 50 Hz 4 3 VIC 30 1440x576p 50 Hz 16 9 VIC 31 1920x1080p 50 Hz 16 9 VIC 32 1920x1080p 23 97 24 Hz 16 9 VIC 33...

Page 90: ...s Receiver at www amx com The distance from a DXLink Transmitter to a DXLink Input Board can be up to 328 feet 100 m and another 328 feet 100 m from the DXLink Output Board to the DXLink Receiver Important DXLink twisted pair cable runs for DXLink Input and Output Boards shall only be run within a common building Common building is defined as Where the walls of the structure s are physically conne...

Page 91: ...at TX Wallplate TX or Decor Wallplate TX The Transmitter receives an HDMI signal and an audio signal from a source device The audio can be either digital audio embedded with the HDMI signal digital audio over S PDIF or analog stereo audio Both the video and embedded audio are transmitted over twisted pair cable to the RJ 45 connector on the DXLink Input Board The signal is routed through the desir...

Page 92: ...y replaces the power over the DXLink line DXLink power When DXLink Transmitters or Receivers are being powered by an Enova DGX DXLink board or DXLink power injector using power via the DXLink line to maintain the switcher s power redundancy we recommend that you Determine the power budget based on the input output boards used and the quantity of powered endpoints DXLink Modules and Wallplates see ...

Page 93: ...ing Power Supply Redundancy Depending on particular Enova DGX 32 Switcher input and output board configurations operating over the redundant power supply level may be necessary on a permanent basis for some installations While foregoing the benefits associated with a redundant power supply should be understood operating without redundancy is in no way detrimental to the system as long as both powe...

Page 94: ...an 3 switcher throughputs Network loops must be avoided see below For example the path through 3 switchers could be source device Enova DVX 3150HD out a DXLink HDMI port Enova DGX 32 DXLink input out a DXLink port Enova DGX 16 DXLink input out a DXLink port DXLink Receiver display device as an HDMI signal Avoiding Network Ethernet Loops Only one connection to a LAN is permitted within a switching ...

Page 95: ... and follow the same pattern Important If the system has DXLink input and output connectors in use we strongly recommend that the LAN 100 1000 port use a connection speed of 1000 Mbps Important Twisted Pair Cabling Requirements and Recommendations The following requirements and recommendations apply to cabling DXLink RJ 45 connectors DXLink cable runs require shielded category cable STP of Cat6 or...

Page 96: ...n device 8 Repeat steps above for additional source and destination devices 9 If the enclosure is not being used as the source of power attach the provided desktop power supplies to the transmitters and receivers 10 Apply power to the source and destination devices If the enclosure already has power applied as soon as transmitters and receivers are connected they will have power Note DXLink Boards...

Page 97: ...ar of the DXLink Modules or toward the top of the unit for the DXLink Wallplate TXs and Decor Wallplate TXs Binding DXLink TXs and RXs to Enova DGX Integrated Master After you set the DIP switches per the table above follow the instructions below to display the DXLink units in NetLinx Studio To bind DXLink units to Enova DGX integrated Master 1 Verify the following a Verify that an Ethernet RJ 45 ...

Page 98: ...en an Enova Digital Media Switcher is used with DXLink Modules in Endpoint Mode The switcher has an integrated NetLinx Central Control Processor which provides native AMX control at each remote location fed by a DXLink Transmitter or Receiver Control is sent over twisted pair cable via the DXLink ports FIG 53 Serial data transfer and IR flow control DXLink TX DXLink RX Enova DGX 16 DXLink DXLink H...

Page 99: ...an hold up to sixteen DXLink Fiber Boards with four inputs or outputs per board Each enclosure holds a maximum of eight input and eight output boards accommodating connector configurations up to a maximum of 32x32 as well as subsets e g 12x24 or 32x8 Enova DGX 64 Enova DGX 64 enclosures can hold up to thirty two DXLink Fiber Boards Each enclosure holds a maximum of sixteen input and sixteen output...

Page 100: ...ays to show content from source devices even if the source devices are switched to non compliant displays Non compliant displays can easily be identified because they display a dark red image via HDMI DVI outputs or an orange image via a DXLink Fiber RX to indicate that the authentication process failed InstaGate Pro Technology DXLink Fiber Boards meet HDCP standards and support InstaGate Pro Tech...

Page 101: ...ber RX must be set to Bypass mode using CEA 861 formats and the resolution is 1080p 60 or less Input signal support is for YCbCr 4 4 4 and 4 2 2 output color space is converted to RGB 4 4 4 AMX reserves the right to modify its products and their specifications without notice DXLink Fiber Board Duplex and DXLink Fiber TX RX Duplex Compatibility Transceiver Type Enova DGX DXLink Fiber Board Duplex a...

Page 102: ...nd Receivers twisted pair and or fiber Connect a DXLink Transmitter to a PC and a DXLink Receiver to a keyboard and mouse the system then emulates commands from the Receiver back to the PC CEC Support None ICSP TCP IP USB IR Control Management Control distribution is managed by the Enova DGX on board NetLinx Master and Ethernet switch Fiber Transceiver Type 10G SFP Fiber Connector LC Duplex confor...

Page 103: ...g EDID The default EDID can be overwritten to include a broad range of features based on installation requirements This resolution is the preferred timing identified in the EDID Established Timing AMX reserves the right to modify its products and their specifications without notice Resolution Refresh Rate Max 1920x1080 60 Hz 1920x1200 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1400x1050 ...

Page 104: ...40x480p 59 94 60 Hz 4 3 VIC 15 1440x480p 59 94 60 Hz 16 9 VIC 16 Native 1920x1080p 59 94 60 Hz 16 9 VIC 17 720x576p 50 Hz 4 3 VIC 18 720x576p 50 Hz 16 9 VIC 19 1280x720p 50 Hz 16 9 VIC 20 1920x1080i 50 Hz 16 9 VIC 21 720 1440 x576i 50 Hz 4 3 VIC 22 720 1440 x576i 50 Hz 16 9 VIC 29 1440x576p 50 Hz 4 3 VIC 30 1440x576p 50 Hz 16 9 VIC 31 1920x1080p 50 Hz 16 9 VIC 32 1920x1080p 23 97 24 Hz 16 9 VIC 33...

Page 105: ...uplex used in conjunction with a DXLink Fiber Duplex Transmitter and Receiver Tip For systems with special requirements Before installing in the final location place the equipment close together so the Control PC and the destination monitor can be seen simultaneously if adjustments are necessary Destination Device Support Problems Occasionally destination devices can cause problems in the system d...

Page 106: ...ughputs Network loops must be avoided see below For example the path through 3 switchers could be source device Enova DGX 8 out a DXLink Fiber port Enova DGX 32 DXLink Fiber input out a DXLink Fiber port Enova DGX 16 DXLink Fiber input out a DXLink Fiber port DXLink Fiber Receiver display device as an HDMI signal Avoiding Network Ethernet Loops Only one connection to a LAN is permitted within a sw...

Page 107: ...st input board on the left continuing on the top input board on the right to the lowest input board on the right Outputs are in the lower part of the enclosure start over at 1 on the left and follow the same pattern as the inputs Note Instructions for attaching cable management bars are on page 39 These bars are recommended and provided with each DXLink Fiber Board DXLink Fiber Optic Cable Require...

Page 108: ...cro type hook and loop strips instead of nylon cable ties which can break fiber cables 2 Remove the dust plugs from the DXLink SFP transceiver and fiber cable connectors and save for future use 3 Attach the fiber optic cable to the DXLink Fiber Input or Output Board s fiber optic transceiver Normally an audible click is heard when the connector engages 4 Tie the DXLink fiber cable to the cable man...

Page 109: ...nk Fiber units Binding DXLink Fiber Units to Enova DGX Integrated Master After you set the DIP switches per the table above follow the instructions below to display the DXLink Fiber units in NetLinx Studio To bind DXLink Fiber units to Enova DGX integrated Master 1 Verify the following a Verify that an Ethernet RJ 45 cable is connected from the Enova DGX Switcher s integrated Master to the network...

Page 110: ...owing Digital video and audio Native NetLinx control IR RS 232 USB keyboard and mouse Ethernet 100 Mbps Multimode SFP Fiber Optic Transceiver The multimode SFP fiber optic transceiver is used on DXLink Fiber Duplex Boards Depending on the transceiver model it will have a black latch or a black label on the latch top with white triangles showing data flow direction The multimode SFP fiber optic tra...

Page 111: ...f disposal of transceivers is necessary dispose of them as mandated by your area or country guidelines Important Adding or replacing SFP transceivers should be done only by personnel trained to handle ESD sensitive parts and assemblies Note The process for removing and replacing transceivers is the same in DXLink Fiber Boards as it is in DXLink Fiber units and the same for multimode transceivers b...

Page 112: ...access label and disconnect them as necessary 2 Using the tip of the index finger swing the transceiver latch out and down orientation of DXLink Fiber Boards varies from system to system 3 Use the handle to release and carefully pull the transceiver completely free from its socket 4 Restore the removed transceiver s latch to an upright position and replace the dust plug that originally shipped wit...

Page 113: ...ble Requirements section on page 107 Audio Problems If you are experiencing audio problems it may be because you are trying to pass Dolby DTS or high PCM frequency rates and the destination device does not support them Re programming the EDID may help resolve the problem see page 182 Video Problems If you are experiencing video problems it may be because you are trying to pass a video format that ...

Page 114: ...mum of sixteen input and sixteen output boards accommodating connector configurations up to a maximum of 64x64 as well as subsets in increments of four e g 12x48 or 52x8 Signal Routing DGX SC Optical Input Boards route signals to DGX SC Optical Output Boards or to any other type of Enova DGX Output Boards DGX SC Optical Output Boards accept signals from all types of Enova DGX Boards These boards c...

Page 115: ...s products and their specifications without notice Epica DGX SC Optical Specifications Parameter Value Compatible AMX Products DGX HD 15 TX and RX DGX DVI TX and RX other AMX DGX SC Fiber signal management products Signal Types over Fiber Video audio Video signal must be present to pass audio Resolution Support 640x480 60 Hz up to 1920x1200 60 Hz Interlaced Resolution Support 1080i 60 59 94 50 fie...

Page 116: ... the DGX Fiber RX Module For specifications details see page 115 Important Signals which are not supported are HDCP 3D formats any other video signal above 1920x1200 Deep Color and any audio signals originating in a format other than 2 channel PCM digital or analog stereo audio When HDCP protected video signals are routed through fiber the display provides a dark red image to indicate the authenti...

Page 117: ...bottom one outputs start over at 1 and follow the same pattern Enova DGX 32 Input and output channel numbers correspond to the connectors and are located on the numbering plate metal strip directly above the boards For inputs numbering is consecutive from top to bottom on each board from the left board to right one outputs start over at 1 and follow the same pattern Enova DGX 64 Input and output c...

Page 118: ...s can handle audio signals from or to other types of boards that do work in conjunction with Audio Insert Extract Boards For example if a video signal with embedded audio is routed from an SC Optical input Board to an HDMI Output Board the audio can be extracted at the HDMI output or if an audio signal is inserted onto an HDMI Input Board the resulting video with embedded audio signal can be route...

Page 119: ... is set to Disable then it must also be set to Extract When audio is extracted from an HDMI signal the audio signal is not only sent to separate audio equipment but also remains intact as embedded audio on the HDMI signal which is handled by the Enova DGX Switcher When audio is inserted onto an HDMI signal the audio signal replaces the embedded audio on the HDMI signal which is handled by the Enov...

Page 120: ...t notice Enova DGX Local Analog Audio Specifications Audio Insertion Audio Signal Type Enova DGX 8 Analog stereo up to 8 channels per enclosure Enova DGX 16 32 Analog stereo up to 16 channels per enclosure Enova DGX 64 Analog stereo up to 64 channels per enclosure Analog Input Level max 3 dBu unbalanced Input Impedance 10 kohms Analog to Digital Conversion 48 kHz sample rate 24 bit Analog to Digit...

Page 121: ...gnal and routed from standard input through standard output s to destination s as an HDMI signal with embedded audio AIE Board in Right AIE Slot Insert Function Inserted audio from auxiliary audio system replaces embedded audio on HDMI signal and is sent to the destination device FIG 68 Audio extracted from HDMI input signal and sent to auxiliary audio system FIG 69 Audio inserted onto HDMI input ...

Page 122: ...Matrix Switcher the audio can be inserted back into the original system on multiple audio insert extract connectors Important When audio is extracted from an HDMI signal the audio also remains intact as embedded audio on the HDMI signal FIG 71 Audio extracted from HDMI output signal FIG 72 Audio extracted from HDMI input signal and inserted onto HDMI output signal s AC DC F LT AC DC F LT Source de...

Page 123: ... 2 Enova DGX 32 only Loosen the captive screw on each end of the numbering plate above the boards and set the plate aside 3 Remove the pan head screw that holds the AIE Board in place 4 Push on the board s extractor handle as far as it will go about a 45 angle With the handle extended carefully pull the board straight out of the AIE slot 5 Set the Dip switches according to the information on the f...

Page 124: ...ut or output connectors Important When disabling extraction insertion functionality for connectors on the AIE board use the DIP switch settings Disable Extract do not use the settings Disable Insert Note We recommend writing down the setting for each connector before reinstalling the AIE Board into the Enova DGX enclosure This will make verifying correct audio switching see page 127 easier Enable ...

Page 125: ...4 can hold up to eight AIE Boards four on the upper rear of the enclosure and four on the lower rear The AIE Boards in the upper slots work in conjunction with the Input Boards the AIE Boards in the lower slots work in conjunction with the Output Boards Because all AIE boards are numbered 1 through 16 overlays are provided to simplify AIE connector wiring on the Enova DGX 64 The overlays provided ...

Page 126: ...tioned vertically on the Enova DGX 32 and horizontally on the Enova DGX 8 16 64 Be sure to note the labeling for the wiring on the R right channel and the L left channel wires in FIG 77 Enova DGX 8 16 64 only the orientation of Audio Insert Extract Board in the right AIE slot places the number 1 audio connector on the far right of the board Note If wiring the audio connectors to balanced audio inp...

Page 127: ...ifferent connector To verify check the connector numbers on the AIE Boards The AIE connector numbers correspond directly to the numbers for the standard input or output connectors that they insert audio into or extract audio from AIE 1 works with standard Input 1 AIE 2 works with standard Input 2 etc Enova DGX 8 only Depending on location AIE Board connectors 1 8 correspond to standard input or ou...

Page 128: ... wire an AIE connector to a balanced audio input device If Necessary Wiring to Eliminate Buzzing The wiring in FIG 79 can be used if the extracted audio buzzes when connected to a balanced audio input device FIG 78 Standard wiring from AIE to balanced audio input device FIG 79 Wiring from AIE to balanced audio input device if buzzing occurs AIE output Balanced audio input device AIE output Balance...

Page 129: ... Key can be pressed at any time to return the display to the Function menu For an overview of the menu options see page 131 Select Key The Select Key enters a selection In addition the Select Key can be used to execute global or local presets However the Select Key cannot execute or disconnect switches Pressing the Take key executes or disconnects switches Cancel Key Pressing the Cancel Key clears...

Page 130: ...e a key s for the input or outputs that are connected to the selected key turn white When a key is flashing white it cannot be unselected and does not display label information on the LCD when pressed Select another key or press the Cancel Key to unselect Non illuminated key indicates the input or output is not available for the current operation e g if the enclosure s configuration size is not a ...

Page 131: ...Status Mode is used to confirm signal routing or routing to multiple outputs without risk of accidentally executing a switch see page 136 Disconnect Selecting Disconnect places the system in Disconnect Mode While in Disconnect Mode select the Input or Output Key s followed by the Take Key to disconnect switches see page 135 While in Disconnect Mode the Control Panel does not indicate the current r...

Page 132: ...atch Tools in the right hand column click on Control Panel Label Form Template 3 Type the labels in the pre formatted cells on the template according to the instructions in the template if desired use standard Excel editing tools to alter font size spacing color etc Do not modify the cell size 4 Save the file for future use recommended 5 Print the labels on the perforated sheets provided using any...

Page 133: ...ction Key Note When you put the panel in Change Mode available keys will be illuminated in blue and any unavailable ones will not be illuminated The first blue key selected flashes white and the next key s selected turns white You can toggle the non flashing white keys between the selected white and unselected blue state before pressing the Take Key For an example see FIG 81 on page 130 In an exec...

Page 134: ...te When audio is embedded on HDMI the audio switches on the same VM as the video the audio and video cannot be switched independently The directions below give the steps to change from routing signals on VM 0 to routing on a custom configuration VM 2 To change the virtual matrix 1 Press the Function Key The Function menu appears 2 Locate Virtual Matrix by scrolling with the Control Dial 3 Press th...

Page 135: ...Disconnect Mode inputs and outputs can be selected and unselected by pressing the corresponding Input and Output Keys The disconnect command is not executed until the Take Key is pressed Pressing the Cancel Key clears an incomplete disconnect command and returns the display to the beginning of the submenu While in Disconnect Mode the Control Panel will not show current routing for the inputs and o...

Page 136: ...nput and Output Keys without changing the routing state The panel stays in Status Mode until the Function Key is pressed To verify signal status on a different virtual matrix see Changing the Virtual Matrix on page 134 To verify the status of a signal 1 Press the Function Key The Function menu appears 2 Locate Status by scrolling with the Control Dial 3 Press the Select Key The system is in Status...

Page 137: ...lobal preset numbers are displayed in the Global Preset submenu be aware that nothing indicates which of the numbers have been assigned a routing state The instructions below define an example Global Preset 3 and the instructions on the next page execute a predefined Global Preset 3 Important Wait approximately ten seconds for the system to permanently store the global preset setting before execut...

Page 138: ...tatus is not invalidated by global presets Executing Local Presets A local preset is a predetermined set of switches on a particular virtual matrix that are routed simultaneously They are stored in each enclosure s configuration file and can be executed at any time Local Preset will not appear as a submenu option in the Function menu if local presets have not already been defined In addition they ...

Page 139: ...on Key to return to the Function menu Locking and Unlocking Locking the Enova DGX Control Panel prohibits access to the system and can prevent accidental switching While the panel is locked BCS commands still work however they cannot be used to unlock the panel The panel remains locked if the power is cycled The password used to lock and unlock the panel consists of a sequence of five input keys T...

Page 140: ...in the following order 1 2 3 4 5 default password The panel is locked and all Input and Output Keys turn off Unlocking the Control Panel When the panel is locked and you press any key the Unlock Panel Screen appears You have ten 10 seconds to enter the password or the Control Panel remains locked If you wait longer than 10 seconds press any key again before entering the password If you enter the w...

Page 141: ...ftware was built Host software version of the initial operating system IOS for the Control Panel XNet ID Control Panel s XNet device number FP Link baud 115200 indicates the Control Panel FP Front Panel and the baud rate Use the following steps to check the software version information for the Control Panel To check the software version information 1 Press the Function Key The Function menu appear...

Page 142: ...urrent virtual matrix see page 134 or cycle the power The following example changes the default virtual matrix from VM 0 to VM 2 a custom virtual matrix To change the default virtual matrix 1 Press the Function Key The Function menu appears 2 Locate Setup Options by scrolling with the Control Dial 3 Press the Select Key The Setup Options submenu appears 4 Scroll to Default VM Press the Select Key ...

Page 143: ...sword The Enova DGX Control Panel s default password is 1 2 3 4 5 entered using the first five input keys A new password can be set using any combination of five of the Input Keys 1 through 8 when the LCD displays Enter New PWD Step 5 in the following procedure In the Change Password Mode selected in Step 4 the keys available to use in a password will illuminate blue If a password has been created...

Page 144: ...ation of the illuminated keys input the new password To change any entries press the Cancel Key restarting the process and reenter from the start These The LCD displays Reenter New PWD 6 Re enter the new password If the re entered password matches the system accepts it as the new password and the LCD displays Password Reset Press the Take Key and go to Step 7 Or If the re entered password does not...

Page 145: ...sponds with a V Note If the power is cycled after this procedure you will need to enable error code reporting again To turn off error code reporting 1 Enter ERR 0 Error Code Troubleshooting Error codes can appear either on the Control Panel LCD or in a terminal emulation program such as DGX Configuration Software see page 187 When you are using a Control Panel one of the most common troubleshootin...

Page 146: ... optional Additional information for the WebConsole is covered as follows The next chapter see page 151 contains complete information on the WebConsole pages that cover the Enova DGX Switcher including using the XBar Controller a graphic interface control panel with crosspoints for executing and disconnecting switches The chapter Firmware Upgrade Info for Network Admin see page 159 covers the topi...

Page 147: ... option is not displayed see the instructions on page 52 The Manage WebControl Connections page opens Or In the address bar of your PC s browser Type the IP address and press Enter to determine the IP address see the instructions on page 52 or contact your Network Administrator The PC must be on the same subnet e g 192 168 X X The Manage WebControl Connections page opens 2 Complete any necessary c...

Page 148: ...rections To force invocation of a DHCP IP address 1 From the Devices drop down list in the upper right hand corner select NI Master The Network Settings page opens 2 If DHCP is not selected under IP Address click to enable 3 Click Accept 4 Click Reboot The WebConsole begins searching for a DHCP server If the search times out the address will revert to the previous IP address Important Any time you...

Page 149: ... up To enter a static IP address 1 From the Devices drop down list in the upper right hand corner select NI Master The Network Settings page opens 2 If Specify IP Address is not selected under IP Address click to enable 3 Enter the static IP address in the IP Address fields 4 Click Accept 5 Click Reboot Important Any time you click Reboot from any page in the WebConsole the server reboots The rebo...

Page 150: ...key 6 Enter set ip and follow the prompts see example below Set IP Example In the following example echo on has been entered but cannot be seen The characters numbers in bold have been entered and appear The reboot command uses D P S notation Device Port System set ip Enter New Values or just hit Enter to keep current settings Enter Host Name master Enter IP type Type D for DHCP or S for Static IP...

Page 151: ...the WebConsole has been accessed see page 55 Important For information on using the WebConsole for Master functions refer to the WebConsole Programming Guide NetLinx Integrated Controllers available at www amx com icsp Device Config Enova DGX 16 Device Config The icsp Device Config tab opens to the Enova DGX 8 16 32 64 Device Config page Enova DGX 16 shown in FIG 87 On the left of the page is a fi...

Page 152: ...page displays the Date Time Type and Text description for the last upgrade Upgrade Upgrade Status Enova DGX 16 Upgrade Status When the Enova DGX 16 option is selected in the drop down list at the upper right of the Master Configuration Manager select Upgrade Status from the Upgrade tab s drop down menu to go to the Enova DGX 16 Upgrade Status page This page is read only for viewing the status of t...

Page 153: ...r select Upgrade Config from the Upgrade tab s drop down menu to go to the Enova DGX 16 Upgrade Configuration page This page is read only for viewing the last firmware image configuration IP Control Home Enova DGX 16 Home IP Control Drop Down Menu 4 Options The IP Control tab opens a drop down menu with four options Home Configuration Preferences and Controller the XBar Controller FIG 90 Enova DGX...

Page 154: ...VM listed on the Enova DGX 16 Home page IP Control Configuration Enova DGX 16 Configuration Important You must be logged in to the device to change the BCS Tunnel Port Number and click the Restart button which is only available when you are logged in after the number is changed Log in and select Configuration from the IP Control drop down list to open the Enova DGX 16 Configuration page The BCS Tu...

Page 155: ... 2 in the directions on page 158 The default VM for executing switches that will display for all XBar Controllers that are launched for the system can be specified from the Preferences page The default VM is always the first VM listed on the Enova DGX 16 Home page access from the IP Control drop down list If the XBar is open close before using the following instructions The Enova DGX 16 option mus...

Page 156: ... remote control of the switcher using PC based Internet browsing software and has crosspoints for executing and disconnecting switches The XBar can control specific parts of the system through virtual matrices VMs For example if an Enova DGX Switcher is configured to control a subset of its inputs and outputs as a separate VM the XBar will only be able switch those inputs and outputs when that VM ...

Page 157: ...els Blue crosspoint blue indicates that there is no active signal click to route the signal the crosspoint will remain blue if the switch is not completed Red crosspoint red indicates an actively routed signal click to disconnect the signal Cursor over crosspoint move the cursor over an I O pair to display its channel numbers Status bar as crosspoints are selected and deselected the Status bar dis...

Page 158: ...x Close the VM Selection Pad 3 Click a blue inactive crosspoint to execute a switch The blue crosspoint image turns red as the switch is routed Or Click a red active crosspoint to disconnect a switch The red crosspoint image turns blue as the switch is disconnected Tip To select or deselect consecutive crosspoints hold down the Control key and move the mouse across the desired crosspoints do not h...

Page 159: ... 1000 port on the Enova DGX enclosure and connect the other end of the RJ 45 cable to a network with a DHCP server The upgrade can also be done with a static IP address Verify that the Enova DGX Switcher is powered on If not apply power according to the directions on page 43 Open the OnLine Tree OnLine Tree tab of the Workspace window which displays information about each online device including t...

Page 160: ...o the upgrade process being initiated to avoid breaking the USB link to the PC To send a KIT file to the Enova DGX 1 Complete any necessary items under the Preparation Checklist on the previous page 2 In NetLinx Studio choose Tools Firmware Transfers Send to NetLinx Device to open the Send to NetLinx Device dialog FIG 98 3 Click the Browse button to navigate to the target directory FIG 99 in the B...

Page 161: ... in the system If you want to check the progress the upgrade status is displayed in the WebConsole and updates periodically In the WebConsole after the IP address enter web upgrade systemUpgradeStatus xml for example http 192 168 44 60 web upgrade systemUpgradeStatus xml Since the switcher is offline the direct path must be used Enova DGX 64 only the power indicator LED on the front flashes green ...

Page 162: ... to limit control to a particular virtual matrix otherwise all virtual matrices will be accessible from the VM title block Specify locked or unlocked for the value The XBar defaults to the unlocked state if this option is not included in the tag Optional Specify the AllowGain value if you want the input gain adjustment feature enabled Specify true for the value Optional Specify the AllowVolume val...

Page 163: ... the cable type to make sure it meets cable requirements see page 47 Ping the system i e at the DOS prompt enter ping XXX XXX XXX XXX where XXX XXX XXX XXX is the NXB AP 1000 Interface IP address see page 52 Try connecting to the WebConsole again If the WebConsole still does not open you may need to add an exception in the Proxy Setting dialog box The following instructions apply to Internet Explo...

Page 164: ...rver box is checked go to Step 4 If the Proxy server box is not checked check it before going to Step 4 4 Click Advanced The Proxy Settings dialog box opens 5 In the Exceptions field enter the appropriate IP address for the Enova DGX Switcher see page 52 6 Click OK to exit each of the dialog boxes used in these steps Connections tab LAN Settings button Be sure Proxy server box is checked Enter Eno...

Page 165: ...e accurate To check and change the cache settings in a web browser 1 Open Internet Explorer 2 From the Tools menu sometimes displayed as a gear icon in upper right of screen select Internet Options The Internet Options dialog box opens 3 On the General tab under Browsing History click Settings The Website Data Settings dialog box opens 4 Under Check for new versions of stored pages click the Every...

Page 166: ... the NetLinx code to provide the connection between the Masters Device Numbering The NI Master number 00000 and the Device ID number default 05002 are listed in NetLinx Studio s OnLine Tree FIG 101 The Device number is also listed in the WebConsole s Master Configuration Manager on the icsp Device Config page Device Ports Important Only one port at a time can send or receive communication In the O...

Page 167: ...ed diagnostic or auxiliary BCS commands are sent to Port 3 see page 170 SEND_COMMANDs for switching control of the Enova DGX Switcher are not limited to the ones in the first table but can include additional wrapped BCS commands as well e g execute local presets and define and execute global presets For complete information on BCS commands supported by Enova DGX Switchers see the product specific ...

Page 168: ...1 64 O output port number for Enova DGX 8 1 8 Outputs 1 8 Enova DGX 16 1 16 Outputs 1 16 Enova DGX 32 1 32 Outputs 1 32 Enova DGX 64 1 64 Outputs 1 64 Example 1 SEND_COMMAND 5002 2 0 CL0I2O4T Connect Input 2 to Output 4 on Level 0 Virtual Matrix 0 Example 2 SEND_COMMAND 5002 2 0 CL0I3O4 7 8T Or SEND_COMMAND 5002 2 0 CL0I3O4 7 8T Connect Input 3 to Outputs 4 7 and 8 on Level 0 Virtual Matrix 0 CI I...

Page 169: ...uts 1 8 Enova DGX 16 1 16 Outputs 1 16 Enova DGX 32 1 32 Outputs 1 32 Enova DGX 64 1 64 Outputs 1 64 Example 1 SEND_COMMAND 5002 2 0 DL0I2T Disconnect Input 2 on Level 0 Virtual Matrix 0 Example 2 SEND_COMMAND 5002 2 0 DL0O4 7 8T Disconnect Outputs 4 7 and 8 on Level 0 Virtual Matrix 0 DI I T or DO O T Disconnects an input or an output on the default level virtual matrix Note Specifying an input d...

Page 170: ...ts 1 64 Example 1 SEND_COMMAND 5002 2 0 SL0I3T Returns which outputs are connected to Input 3 on Level 0 Virtual Matrix 0 Example 2 SEND_COMMAND 5002 2 0 SL0O25T Returns which input is connected to Output 25 on Level 0 Virtual Matrix 0 Response is of the form SL L I I T 0 or SL L O O T I or the parentheses will be empty if a connection is not present For example SL0I3T 4 7 16 shows that Outputs 4 ...

Page 171: ...Switcher are not limited to the ones in the first table but can include additional wrapped BCS commands as well e g disconnect switches execute local presets and define and execute global presets For complete information on BCS commands supported by Enova DGX Switchers see the product specific information in the Instruction Manual BCS Basic Control Structure Protocol at www amx com ...

Page 172: ...66 MHz 128 MB RAM 20 MB of free disk space 800x600 display serial port video card with dual outputs see Caution below Recommended Hardware 2 0 GHz 512 MB RAM 1024x768 display The installation process requires 20 MB of disk space for the DGX Configuration Software installer Once installed the program requires 10 MB of disk space Important Administrator rights are required to install DGX Configurati...

Page 173: ...ction Attach the open end of the serial cable DB 9 to the PC where the DGX Configuration Software was installed 3 Apply power to the enclosure 4 On the PC open the DGX Configuration Software 5 If changing the type of communication is necessary Ethernet connection From the Communication menu select Ethernet and then select Change Settings to select the NIC Card setting Or Serial connection DB 9 onl...

Page 174: ...cale automatically responds to the display s preferred EDID information and delivers a custom scaled image based not only on the preferred resolution but also on the additional information associated with that resolution e g horizontal and vertical pixel count detailed timing and color space chromaticity SmartScale eliminates the incompatibilities between sources and displays operating at differen...

Page 175: ...lanations of the three modes see the previous page The Aspect Ratio of the display for an explanation of the aspect ratio options see the top of the next page 4 Click the appropriate Set button s to persist the setting s When selecting multiple outputs either select consecutive outputs by holding down the Shift key and clicking the first and last output or select nonconsecutive outputs by holding ...

Page 176: ...mode an output can be selected under EDID Source Click Refresh EDID to determine the attached destination device s resolution and then apply it to one or more outputs which have been selected in the device tree on the left In some special installation cases you will need to use the settings in the Scaler Override view to override the automatic scaling and set configure a specific or a custom resol...

Page 177: ... last output or select multiple nonconsecutive outputs by holding down the Control key and clicking on each output To retrieve read EDID timings from a destination device 1 From the Scaler Mode tab select and set Manual override as the mode 2 Select the Scaler Override tab 3 Under EDID Source select the Enclosure and select the Output number connected to the desired destination from the drop down ...

Page 178: ...e detected device are included 3 In the device tree on the left select an output to send the resolution information to that output Multiple outputs may be selected 4 Click Apply to transmit the selected information to the output s This action is temporary until settings are stored on the connector s in Step 6 Otherwise the settings last only until power is cycled The display re syncs with the inpu...

Page 179: ...tput s This action is temporary until settings are stored on the connector s in Step 7 Otherwise the settings last only until power is cycled The display re syncs with the output s 6 Verify that the display is satisfactory before proceeding 7 Click Save to store the currently displayed settings to the connector and persist them in memory If the settings have been changed since clicking Apply the n...

Page 180: ...ected 6 Click Apply to transmit the selected information to the output s This action is temporary until settings are stored on the connector s in Step 8 Otherwise the settings last only until power is cycled The display re syncs with the output s 7 Verify that the display is satisfactory before proceeding 8 Click Save to store the currently displayed settings to the connector s and persist them in...

Page 181: ...rce device needs a specific resolution the DGX DVI and DGX HDMI Input Boards have the ability to update the EDID emulation file by updating each input s EEPROM chip which comes pre loaded with an AMX AutoPatch EDID set This EDID set consists of some of the most common EDID settings in use today including VESA and HDTV settings encompassing resolutions for Standard Timings and resolutions for Estab...

Page 182: ...rce device expected to be connected Note HDMI to DVI or DVI to HDMI conversion requires an applicable conversion cable The EDID resolution and audio support variances between HDMI and DVI which are provided as defaults help to identify if they need to change from the original factory loaded EDIDs on each input DVI Boards The DVI Input Boards come pre loaded with EDIDs typical for DVI output device...

Page 183: ...t select an output from which to read the EDID information that it receives from the destination device 3 Click Read to read the EDID information The results display in the large read only area 4 From the File menu select Save to File select location enter file name and click Save Leave the EDID Programmer view open for using the instructions on writing the EDID to a DGX Digital Media Switcher inp...

Page 184: ...ded by the source are compatible with most all of the destination devices The HDMI and DXLink Twisted Pair Boards are preprogrammed with the equivalent of the file AMX_HDMI1v3__Standard edid to support basic audio only 2 CH L PCM 32 kHz 44 1 kHz and 48 kHz The DXLink Fiber Boards initially do not have EDIDs loaded however they obtain EDIDs on a per channel basis as soon as they are connected to DX...

Page 185: ...ice between HDMI Output Board and Monitor Sometimes a device e g a video processor between a DGX HDMI Output Board and the destination monitor is intentionally installed to alter the image scale If that is not the case and you have image problems you need to be aware that the scaler override function is responding to the EDID from the extra device rather than from the monitor One possible solution...

Page 186: ...input or select multiple inputs on the left 2 Under HDCP Support click the desired option Enable or Disable 3 Click the Set button 4 Repeat as necessary for additional inputs Note To enable or disable HDCP support over the DXLink line send the appropriate SEND_COMMAND HDCP ENABLE DISABLE to the DXLink Transmitter For details see the NetLinx Programming chapter of the Instruction Manual DXLink Twis...

Page 187: ...e be sure to click the Disconnect button BCS Commands AMX AutoPatch has developed BCS protocol a command language for control operations For complete information on BCS commands see the Instruction Manual BCS Basic Control Structure Protocol at www amx com Auxiliary BCS Commands Auxiliary commands are also included in the Instruction Manual BCS Basic Control Structure Protocol at www amx com The t...

Page 188: ...e Enter Command field and click Send Enter the desired commands 5 Enter additional commands as necessary 6 When done click Disconnect BCS Commands can also be entered directly into the response window the large text field After the final character press the Enter key Once in the DGX_SHELL commands can be typed in either field To save the current data in the terminal window to a file 1 From the Fil...

Page 189: ...ls in the Enova DGX Switcher is VM 0 which routes video For video sources that also include audio e g sources with video and embedded audio routed through DGX HDMI or DGX SC Optical Boards VM 0 routes the video and any embedded audio Embedded audio does not have a separate virtual matrix for switching and cannot be broken away from the video VM 1 which switches exactly the same as VM 0 is also pro...

Page 190: ...ck onto the CPU replacing the automatically constructed configuration If necessary the automatically constructed configuration can be restored see page 199 Conventional Configuration When an xcl configuration file is created and saved in XNConnect and then downloaded to the switcher s CPU before shipment the file is considered to be conventionally configured applies to some custom Enova DGX system...

Page 191: ...onnect asp website page under Application Files on the right click XNConnect click I Accept for the license and then select Open to download the file 3 Optional Select XNConnectReadMe_x_x_x to read about the software before installation 4 Click the application file which is zipped 5 In the Compressed zipped Folders dialog box click Extract All 6 Select a destination for the files 7 When the downlo...

Page 192: ...sure to the PC see page 59 3 If not already open Launch XNConnect see previous page 4 Open the Communication menu select Serial Port 5 If applicable For a serial port other than COM 1 default open the Communication menu again select Change Comm Settings Check the settings for the selected port and adjust if necessary the default is COM 1 baud rate 9600 6 Optional Click Test to verify that communic...

Page 193: ...ct before installing the new version To open an xcl file 1 Launch XNConnect 2 From the Getting Started dialog box click Open Configuration File If the dialog box does not appear from the File menu select Open 3 Use the standard Open dialog box to locate and open the xcl configuration file 4 From the File menu select Save As and save an xcl file with a new name to the PC We strongly recommend makin...

Page 194: ...formation in a series of dialog boxes that are accessed by right clicking a hardware device or virtual matrix icon and selecting an option from the shortcut menu If you have a question regarding an open dialog box press the F1 key for Help Hardware View The Hardware view FIG 114 displays the system s hardware such as enclosures and serial ports This is the view used when setting the Control Panel ...

Page 195: ...f five digits between 1 and 8 that are entered on the Control Panel using a combination of five of the first eight Input Keys keys can be used multiple times The system connected to the PC must be powered up before the password can be loaded to the Control Panel If not already connected complete the first five steps of the instructions for Discovering a System on page 191 To set the password and l...

Page 196: ...lves three dialog boxes that cover managing naming and modifying presets The Enova DGX Switcher supports a maximum of 64 local presets The following instructions are for creating a local preset For detailed information on modifying and deleting local presets see the XNConnect Help file To create a new preset 1 In the Virtual Matrices view right click the virtual matrix the preset will be created f...

Page 197: ...ll switches for the preset have been assigned click OK and then close the Manage Local Presets dialog box 11 Define additional local presets by repeating the steps 12 When all local presets have been defined load the xcl configuration file onto the system see page 198 If the xcl configuration file has been previously loaded to the system and local presets are the only modifications that have been ...

Page 198: ...nu select Save As and save an xcl file with a new name to the PC We strongly recommend making a duplicate copy every time the file is modified 3 Connect the Enova DGX enclosure to the PC see page 59 4 In XNConnect open the Communication menu and select Serial Port 5 Open the Communication menu again select Change Comm Settings 6 Check the settings for the selected port and adjust if necessary the ...

Page 199: ...ration Software or another terminal emulation program 3 Select the Terminal tab 4 Set the COM port and baud rate the default baud rate for the Enova DGX is 9600 5 Click Connect 6 Enter def to restore the configuration 7 Wait for a V to be returned may take several seconds 8 Click Send When done in the Terminal view be sure to click the Disconnect button Caution Restoring the automatically construc...

Page 200: ...ll APDiagnostics contact your Network Administrator Important Do not use the ICS LAN 100 1000 port RJ 45 connector on the right hand side of the CPU when installing APDiagnostics To install APDiagnostics using an RJ 45 port recommended 1 Connect an RJ 45 null modem crossover cable to one of the two RJ 45 ports on the far left hand side of the CPU Use a null modem crossover RJ 45 cable wired to TIA...

Page 201: ...t Save to download the file 5 Optional Select APDiagnosticsReadMe_x_x_x to read about the software before installation 6 Click the application file which is zipped 7 In the Compressed zipped Folders dialog box click Extract All 8 Select a destination for the files 9 When the download is complete click the application file and follow the directions in the installation wizard 10 Before using APDiagn...

Page 202: ... distinct types of files maintained by APDiagnostics are date stamped log files acp packet files and activity files The archived files can be emailed to technical support for trend analysis and troubleshooting or can be opened by APDiagnostics in Emulation mode for analysis Emulation Mode This mode is an off line mode used to process and display data that was gathered from an actual system while i...

Page 203: ...n indicates that the maximum or minimum levels of functioning for various components in the system has been exceeded This allows you to drill down into that particular system for more detailed information about the state of its lowest level constituents To display diagnostic information for Temperature and Power System groups 1 In the Categories pane select the Diagnostics tab 2 Click either the T...

Page 204: ...ormation pane b Click Plot to display a Plot View with a graph of data points for information being gathered Acquisition mode or already gathered Emulation mode for a specific component The data is date stamped as it is added to the graph For more information see page 205 c Click Details to display a set of analog status meters each representing current data for its associated component The meters...

Page 205: ...roperties opens a Chart Properties dialog box with three tabs Title Plot and Other Save as opens a standard Save dialog box Print opens a standard Page Setup dialog box Zoom In provides options to zoom in on Both Axes Domain Axis or Range Axis Zoom Out provides options to zoom out on Both Axes Domain Axis or Range Axis Auto Range provides options for auto display of Both Axes Domain Axis or Range ...

Page 206: ...oups being monitored by the application To display an appropriate image in System Visual pane 1 In the Categories pane select the Diagnostics tab 2 Click either the Temperature or Power System button 3 In the Information pane click Visual for the applicable Temperature Groups or Power System Groups Power Supplies are illustrated in the graphic to the left The information displayed in the Event Sta...

Page 207: ... and seconds that the component has been in that state e g 7m 25s To access a data line context menu 1 Select and then right click a data line in a list The context menu options are Show Graph opens a Plot View of the data points for that component Icon Date time stamp information only not selectable indicates the most recent time that the component was in that respective state Reset Selected Item...

Page 208: ...cts that enclosure to be present When processing a set of archived files in Emulation mode for analysis you can control how fast or slow the files are processed by adjusting the Emulation Mode Packet Interval setting on the General tab of the Application Preferences dialog box If you are viewing graphs while the data is being processed specifying a larger interval value will allow the program to b...

Page 209: ...og files are automatically zipped when the maximum size specified in this field is reached This size value applies to all three log file types Tip The amount of disk space allocated for archived files can be controlled by specifying the amount of disk space to allocate for each of the three file types that are generated and archived while APDiagnostics is running in Acquisition mode You can also s...

Page 210: ...to email To zip log files 1 Select File Zip Log Files 2 Under Include click the check box for each of the files needing zipped Click individually or use any of the first three option buttons along the bottom Select multiple consecutive files by holding down the Shift key and clicking the first and last files in a range of files Select multiple nonconsecutive files by holding down the Control key a...

Page 211: ... The Comm menu item is available only in Acquisition mode because communication with a system is not required to run APDiagnostics in Emulation mode The communication link can be disconnected at anytime thus freeing up the COM port for use by other applications and then reconnected when needed The program will reset itself when the reconnection occurs Due to the potentially high volume of informat...

Page 212: ...ommand The order in which the verbosity and component settings are entered is interchangeable AMX reserves the right to add to the contents of the splash screen at any time without notice Verbosity i e wordiness refers to the amount of information given the higher the verbosity setting the more information is displayed Note DGX_SHELL commands are another resource for accessing diagnostic informati...

Page 213: ...System Diagnostic Information Instructions are given for accessing the lowest level of verbosity for all components and for accessing a specific level of verbosity for a specific component To access the lowest level of verbosity for all components 1 Enter scr or scrv0i0 Note Either of these commands provides a menu of the identity numbers and their corresponding components FIG 117 on page 212 Only...

Page 214: ...splash screen information from an Enova DGX 16 that could display when different verbosity component settings are specified Depending on the amount of detail provided you may need to scroll to see the entire display The command in the first example scrv3i1 can be used to check the host software IOS version and the hardware driver appcode version FIG 118 Power up splash screen in DGX Configuration ...

Page 215: ...detected center board 1 sensors detected signal sense fan controller 1 detected scrv2i7 7 System Sensors detected io board 1 sensors detected temp 1 25 0c io board 2 sensors detected temp 1 25 0c io board 5 sensors detected temp 1 26 0c io board 8 sensors detected temp 1 26 0c center board 1 sensors detected temp 1 26 0c signal sense scrv3i6 6 Power System good status flags 0x0001 available system...

Page 216: ...rs FIG 123 Display for v3i4 verbosity 3 component 4 scrv3i4 4 Hardware Boards detected switching drivers count 1 mtx driver 1 1 16x16 switching driver revision 0x05 mtx driver 1 2 16x16 switching driver revision 0x05 input boards count 2 board 1 c0e0 board 2 c0e0 board 3 0000 board 4 0000 output boards count 2 board 5 80b0 ...

Page 217: ...o use the instructions in this appendix remember that the Audio Insert Extract Board must be installed in an expansion slot This board is not hot swappable be sure to power down the system Procedure Overview Important Adding or replacing boards should only be done by personnel trained to handle ESD sensitive parts and assemblies Items Required Enova DGX board s Phillips 1 screwdriver ESD wristband...

Page 218: ... to be updated see Board Troubleshooting on page 222 In the following procedure read each step entirely The steps include helpful tips to avoid damage to the enclosure s internal cables and connectors Important The Audio Insert Extract board is not hot swappable when installing an AIE Board be sure to power down the system To remove and replace an Enova DGX board 1 Optional If the board being repl...

Page 219: ...t board Remove the pan head screw that holds the board in place for the Enova DGX 32 see FIG 125 for the Enova DGX 8 16 64 see FIG 126 Push on the board s extractor handle as far as it will go about a 45 angle With the handle extended carefully pull the board straight out of the board slot Place the board in an ESD approved static shield bag and set aside FIG 125 Enova DGX 32 Remove screw push boa...

Page 220: ...ts the board 9 Fasten the screw which was removed in Step 5 that holds the board in place This screw must be tightened securely before connectors are attached in Step 13 10 If the enclosure was powered down Plug the AC power cords back into the power supplies 11 Verify that the system recognizes the board a Attach a PC to the serial port on the enclosure with an RS 232 null modem cable pinout for ...

Page 221: ...rresponding video input or output will carry the inserted audio check that the inserted audio is present with the display Extract function If the DIP switch for the audio connector is set to extract the audio will be extracted from the corresponding video input or output signal check the auxiliary or supplemental audio equipment involved to be sure the extracted audio signal is present where expec...

Page 222: ...n the splash screen then the system was customized for a non standard crosspoint size that is not large enough to accommodate the new board The configuration file must be updated before the new board will work see Updating the Configuration File below If the crosspoint size is large enough to accommodate the new board and you still cannot execute switches contact technical support see page 69 Upda...

Page 223: ...mportant The PRD mode should only be used if the resident NetLinx program is causing inadvertent communication and or control problems If the procedure is necessary use NetLinx Studio v3 5 960 or later to resolve the communication and or control problems with the resident NetLinx program Configuration DIP Switch Mode Settings The Configuration DIP switch is used to set the integrated Master to PRD...

Page 224: ...he power supply LEDs are illuminated 2 Disconnect all cables connected to the CPU 3 Remove the two screws from the CPU faceplate one each on the far left and far right 4 Remove the CPU faceplate and set aside Tip Removal of the CPU board is easier if the two metal plates under the CPU are removed first 5 Use the tab indicated in FIG 130 to pull the CPU board straight out of the enclosure Caution D...

Page 225: ...al appcode from running until the error is manually cleared Please report all such errors to technical support see page 69 12 Re attach the cables that were removed in Step 2 13 Execute a test switch to make sure the system is working correctly see page 56 14 Use NetLinx Studio v3 5 960 or later to resolve the communication and or control problems with the resident NetLinx program 15 Download the ...

Page 226: ... switch 1 Disconnect all four AC power cords Make sure that none of the power supply LEDs are illuminated 2 Disconnect all cables connected to the CPU 3 Remove the 17 screws from the CPU faceplate 4 Remove the CPU faceplate and set aside 5 Use the tab indicated in FIG 134 to pull the CPU board straight out of the enclosure Caution Do not remove the CPU board until you are ready to change the Confi...

Page 227: ...host software IOS which prevents the normal appcode from running until the error is manually cleared Please report all such errors to technical support see page 69 12 Re attach the cables that were removed in Step 2 13 Execute a test switch to make sure the system is working correctly see page 56 14 Use NetLinx Studio v3 5 960 or later to resolve the communication and or control problems with the ...

Page 228: ...cable connections check the System Status LED and execute a test switch If the System Status LED is still not illuminated or the test switch does not work Remove and re seat the CPU board to see if the CPU establishes the connection If the System Status LED on the CPU does not display normal indications Contact technical support see page 69 ...

Page 229: ...ating conditions This calculation is based on storing the unit without power in 50 C 122 F temperature until battery levels are no longer acceptable Removing and Installing Items Required Replacement battery for Enova DGX CPU Phillips 1 screwdriver ESD wristband and cord with alligator clip Instructions are provided for removing and installing the battery on the CPU and setting the CPU s clock for...

Page 230: ...te the Timekeeper battery 8 Unsnap the dead battery from its socket 9 Snap the replacement battery into the battery socket 10 Turn the daughter board right side up and place carefully back into position on the CPU board 11 Replace the three screws that were removed in Step 6 FIG 138 Use tab to pull CPU board straight out FIG 139 Remove 3 screws indicated FIG 140 Turn daughter board over and locate...

Page 231: ... available at www amx com or another terminal emulation program a Select the Terminal tab b Set the COM port and baud rate the default baud rate for the Enova DGX Switcher is 9600 c Click Connect Be sure to click Disconnect when done 21 Press CTRL C to exit BCS and enter the DGX_SHELL 22 At the prompt DGX_SHELL enter date s epoch_count epoch_count the current epoch POSIX time To calculate epoch ti...

Page 232: ...tery out from under the bracket that holds it in place Tip Place thumbnail into access slot under front side of battery and simultaneously push down on the far lip of the battery while pulling the battery clear of the bracket 8 Slide the replacement battery positive side up into place under the battery bracket 9 Slowly push the CPU board back into the slot firmly enough to make a good electrical c...

Page 233: ...sure to click Disconnect when done 17 Enter CTRL C to exit BCS and enter the DGX_SHELL 18 At the prompt DGX_SHELL enter date s epoch_count epoch_count the current epoch POSIX time To calculate epoch time see http www epochconverter com Example DGX_SHELL date s 1312373647 Where 1312373647 translates to Wed 3 Aug 2011 12 14 07 UTC which is local time 19 Optional To display a list of variables for se...

Page 234: ...cable connections check the System Status LED and execute a test switch If the System Status LED is still not illuminated or the test switch does not work Remove and re seat the CPU board to see if the CPU establishes the connection If the System Status LED on the CPU does not display normal indications Contact technical support see page 69 ...

Page 235: ...asic commands those most useful during installation and setup are provided in this appendix The remaining commands which are also listed in the Help file are used mainly by technical support for troubleshooting For additional information on any of the advanced commands contact www amx com techsupport To enter the DGX_SHELL from a terminal emulation program 1 Use a null modem serial cable to connec...

Page 236: ... help v The help a command displays a list of all available commands The help v verbose command lists the commands and their descriptions Usage help a v Note a and v can also be used with the help cmd cmd Either of these commands displays detailed usage and options for the command specified Usage help command or command announce This command sends a network message via a proprietary protocol Devic...

Page 237: ...icy HEX_BYTE d flash_dtd HEX_DTD_STRING m mode HEX_BYTE 00 Auto 01 Manual 02 Bypass o override_dtd HEX_DTD_STRING p persist v verbose Target BCPU BCPUx x 1 32 boardID where x 1 32 for Enova DGX 64 x 1 16 for Enova DGX 32 x 1 8 for Enova DGX 16 x 1 4 for Enova 8 BCPUx y y 0 3 channel hardware order BCPUx y z z 0 7 port Example 1 channel v BCPU19 0 7 Output 9 7 BCPU19 0 7 Video 1920 x 1080p 59 9 Hz ...

Page 238: ...and displays hex contents of the EDID divided into labeled block 0 block 1 blocks of 128 bytes each Important The edid command only applies to the Enova DGX 64 Note Input and output boards both show EDID blocks DXLink Fiber Input Boards only return a valid EDID if they have a TX connected to the requested port otherwise the response is all FF All output boards only return an EDID if a sink is atta...

Page 239: ...t MAIN MAINx where x 1 2 AUX BCPU BCPUx x 1 32 boardID where x 1 32 for Enova DGX 64 x 1 16 for Enova DGX 32 x 1 8 for Enova DGX 16 x 1 4 for Enova 8 BCPUx y y 0 3 channel hardware order BCPUx y z z 0 7 port CENTER use for an Enova DGX 8 16 or to target all centers in an Enova DGX 32 64 CENTERx where x 1 4 for an Enova DGX 32 64 PPIC EXPIN AIE expansion board in the input section of the enclosure ...

Page 240: ... 32 boardID where x 1 32 for Enova DGX 64 x 1 16 for Enova DGX 32 x 1 8 for Enova DGX 16 x 1 4 for Enova 8 BCPUx y y 0 3 channel hardware order BCPUx y z z 0 7 port CENTER use for an Enova DGX 8 16 or to target all centers in an Enova DGX 32 64 CENTERx where x 1 4 for an Enova DGX 32 64 PPIC EXPIN AIE expansion board in the input section of the enclosure EXPINx where x 1 4 for an Enova DGX 64 AIE ...

Page 241: ...ova DGX 64 x 1 16 for Enova DGX 32 x 1 8 for Enova DGX 16 x 1 4 for Enova 8 CENTER use for an Enova DGX 8 16 or to target all centers in an Enova DGX 32 64 CENTERx where x 1 4 for an Enova DGX 32 64 PPIC_ EXPIN AIE expansion board in the input section of the enclosure EXPINx where x 1 4 for an Enova DGX 64 AIE expansion board in input section of enclosure EXPOUT AIE expansion board in the output s...

Page 242: ...onds set the real time clock to UTC in seconds from epoch 1 Jan 1970 The time is displayed in epoch unix time Example of response rtctime Tue 28 Mar 2012 15 27 45 UTC last updated Thu 01 Jan 1970 00 00 00 UTC systime Thu 29 Mar 2012 12 51 11 UTC last updated Thur 29 Mar 2012 12 47 52 UTC Note For time conversion information see http www epochconverter com sysb This command is used to save back up ...

Page 243: ...ucation knowledge In the ever changing AV industry continual education is key to success AMX University is dedicated to ensuring that you have the opportunity to gather the information and experience you need to deliver strong AMX solutions Plus AMX courses also help you earn CEDIA NSCA InfoComm and AMX continuing education units CEUs Visit AMX University online for 24 7 365 access to Schedules an...

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