TROUBLESHOOTING
7-4
Installation and Programming Manual
Question:
A message is sent to a mailbox group that contains five defined
mailboxes but only two receive the message.
Answer:
x
The messages were sent to all the mailboxes in the group but
only accepted by those mailboxes that did not have the
maximum number of messages recorded.
Question:
The MiniSOHO has been programmed to operate in Night mode.
When a call is received, it disconnects the call and switches to
Day mode.
Answer:
x
Make sure that the night greeting script is recorded.
Question:
What happens when a mailbox and mailbox group have the same
extension number?
Answer:
x
Messages are sent to the mailbox. In general, mailboxes have
higher priority than mailbox groups.
Question:
DTMFs dialed by the MiniSOHO are not recognized by the PBX.
Answer:
x
Change the amplitude and the ON and OFF levels of DTMFs
dialed by MiniSOHO (*379,*371).
Question:
How can the password of the mailbox be reset to its default 1234.
Answer:
x
Use command *570 or press The Reset button in the VUP.
Question:
How can I find out how much memory is supported by my Voice
Mail System.
Answer:
x
Use statistics option in VUP.
