TROUBLESHOOTING
Installation and Programming Manual
7-3
Question:
In supervised mode, the MiniSOHO incorrectly returns calls.
Answer:
x
The MiniSOHO’s time to wait for No-Answer parameter value
is greater then the PBX’s recall time parameter value.
Decrease the value of the MiniSOHO’s Time to Wait for No-
Answer parameter or increase the value of the PBX’s recall
time parameters.
Question:
In supervised mode, the MiniSOHO does not recognize answered
calls.
Answer:
x
Increase the voice Sensitivity parameter value.
x
Make sure that the correct Transfer Supervision Type has been
selected.
Question:
The MiniSOHO transfers calls made to an extension to its
mailbox and plays message stating that the extension is
unavailable.
Answer:
x
The extension is in Do Not Disturb mode.
Question:
The Voice Mail Utility Program (VUP) issues a warning that the
COM port is unavailable.
Answer:
x
Make sure that the selected COM port is not being used by
another device or Program.
x
If the selected COM port was previously used by another
device, remove the device, shut down and restart your
computer to release the serial port.
