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Introduction

Installation and Programming Manual

1-9

7. TROUBLESHOOTING

Presents answers to commonly asked questions on operating the MiniSOHO.

APPENDIX A
Summarizes the programming commands.

APPENDIX B
Contains the DTMF programming forms.

APPENDIX C
Lists the system messages.

APPENDIX D
Lists the system specifications.

Summary of Contents for MiniSOHO

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Page 3: ...Release 5 November 2001 MiniSOHO Installation and Programming Manual...

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Page 5: ...2 5 2 3 2 Installing the Voice Mail 2 5 2 3 3 Expanding the System 2 8 3 DTMF PROGRAMMING 3 1 3 1 ENTERING AND EXITING THE PROGRAMMING MODE 3 1 3 2 FIRST TIME PROGRAMMING CHECKLIST 3 2 3 3 DEFINING P...

Page 6: ...em Message 3 32 3 8 7 System Message Setting 3 32 3 8 8 Listening to the Software Version Number 3 33 3 8 9 Resetting the System 3 33 3 8 10 Adjusting Recording Length 3 33 4 PROGRAMMING BY COMPUTER 4...

Page 7: ...fining an In Band DTMF Code for an Event 6 1 6 1 2 Selecting an Operation Type 6 3 6 1 3 Selecting a destination 6 4 6 1 4 Defining the Time to Wait for the First DTMF Character 6 4 6 1 5 Defining the...

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Page 9: ...ory and SMT production Figure 1 1 General View The MiniSOHO is available in two or four ports and with up to 128 mailboxes It provides a minimum of two and a half hours recording time and a maximum of...

Page 10: ...cost The MiniSOHO s features can be divided into three groups x System Administration x Automated Attendant x Voice Mail 1 1 1 System Features x Configuration The MiniSOHO is available with two ports...

Page 11: ...by the Voice mail the line is disconnected and the MiniSOHO is then ready to receive another call x Message Notification The MiniSOHO automatically notifies the mailbox owner of new messages in differ...

Page 12: ...em schedule the MiniSOHO answers external calls with one of four opening greetings Day Mode During normal business hours the MiniSOHO answers calls with a pre recorded daytime greeting The daytime gre...

Page 13: ...extension x Directory Listing Dial By Name The MiniSOHO can provide a list of mailbox owner names The directory listing enables calls to be transferred to all extensions configured within the list A c...

Page 14: ...ncement that can accept a digit entry 0 9 during playback Based on the digit entered the MiniSOHO can take one of the following actions Transfer the call to another script menu Transfer the call to an...

Page 15: ...e Deletion Mailbox owners can manually delete messages or the system administrator can program the MiniSOHO to automatically delete all messages after a specified number of days x Message Forwarding M...

Page 16: ...oming messages Changing this parameter will affect the operation MiniSOHO x Automatic Gain Control AGC When this feature is enabled the MiniSOHO automatically adjusts the line volume so incoming messa...

Page 17: ...UBLESHOOTING Presents answers to commonly asked questions on operating the MiniSOHO APPENDIX A Summarizes the programming commands APPENDIX B Contains the DTMF programming forms APPENDIX C Lists the s...

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Page 19: ...s Each mailbox has its own number and mailbox owners have passwords enabling them access to their mailboxes Messages can be saved deleted or transferred to other mailboxes Mailbox owners can also send...

Page 20: ...line expansion card to the motherboard to provide four lines x Inserting a memory card with two hours and thirty five minutes of storage space to increase the total storage capacity to five hours and...

Page 21: ...nel has two indented holes for wall mounting Figure 2 2 General View of the MiniSOHO after Removing the Cover 2 2 1 Side Panel Figure 2 3 Side Panel The numbered items in the following description cor...

Page 22: ...AY AUTO Day Mode Manual On Off Off Off Night Mode Manual Off On Off Off Holiday Mode Manual Off Off On Off Break Mode Manual On On Off Off Day Mode Auto On Off Off On Night Mode Auto Off On Off On Bre...

Page 23: ...move all packing material 4 Inspect the contents if you notice any physical damage immediately report it to you local dealer 2 3 2 Installing the MiniSOHO To install the MiniSOHO 1 Mount the MiniSOHO...

Page 24: ...On the side panel of the MiniSOHO plug the 9V DC adapter jack into the power supply connector 5 Plug the 9V DC adapter into the main power supply outlet to turn the MiniSOHO on The LED s on the front...

Page 25: ...cable to the MiniSOHO s RS 232 connector and the other end to the RS 232 connector of the PBX 7 Call each MiniSOHO line from any extension and verify the answer You should hear the default greeting s...

Page 26: ...onding J6 connector 6 Connect one end of the 4 wire cable to J5 on the motherboard and the other end to J5 on the expansion card 7 Replace the top panel cover and plug the 9V DC adapter into the main...

Page 27: ...four screws 4 Insert the memory card into the SIMM connector 5 Replace the top panel cover and plug the 9V DC adapter into the main power supply outlet to turn the MiniSOHO on 6 Reconnect all the exte...

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Page 29: ...MiniSOHO does not handle calls when in the programming mode To enter the programming mode 1 Connect a PBX analog line to the MiniSOHO 2 Call the PBX analog line from any touch tone telephone 3 Wait u...

Page 30: ...e the proper operation of the MiniSOHO with your PBX 4 Set the MiniSOHO s real time clock see Section 3 4 5 Set the system schedule see Section 3 5 6 Create mailboxes see Section 3 6 1 7 Define a noti...

Page 31: ...the programming commands Table 3 1 presents the commands you must enter to apply the PBX parameters to the MiniSOHO Table 3 1 PBX Parameter Commands OPERATION COMMAND DEFAULT Extension size 300 X wher...

Page 32: ...roups of zeros can be 2 3 or 4 digits long according to the extension size Resetting all groups 320 Operator ID Code 330 X where X is a digit 0 9 When the caller dials this digit during any script mes...

Page 33: ...0 X YYYY where X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension One mailbox can be defined as Supervisor When storage memory reaches 80 of its capacity a message is sent...

Page 34: ...on number and playing the busy cadence values Voice and DTMF Sensitivity 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Sensitivity level 0 9 The volume at which the MiniSOHO detects...

Page 35: ...ve PBX code None None None Flash 1 Ext Flash 1 Flash 1 Delete a specific procedural code 380 X X 1 LED1 notification code X 2 LED2 notification code X 3 LED notification off code X 4 Transfer code X 5...

Page 36: ...tands for 3 25 p m Setting the date 430 DD MM YY where DD date of the month 01 31 MM month 01 12 YY year 00 99 Example 430 15 03 97 March 15 1997 Note 00 represents Year 2000 Note The day of the week...

Page 37: ...e D is the day of the week 1 7 1 First hh mm start of work time in 24 hour format Second hh mm end of work time in 24 hour format Repeat for all days of the week Example 450 1 08 30 1700 means that th...

Page 38: ...D Day of the month 01 31 MM month 01 12 Delete all holidays on a specific month 470 MM MM month 01 12 Delete all holidays 470 External Notification Active Time 490 hh mm hh mm where hh mm Start time H...

Page 39: ...assign a mailbox for announcing messages without the ability to record incoming messages This mailbox is called an Announcer mailbox All mailboxes can be changed from a regular mailbox to an announce...

Page 40: ...nguage for a range of mailboxes 532 First Mailbox Last Mailbox Z where Z 1 2 or 3 language number Defining a language for a mailbox 533 Mailbox Number Z where Z 1 2 or 3 language number 3 6 2 Creating...

Page 41: ...The MiniSOHO notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local or remote Notification is always done on the second line Loca...

Page 42: ...ox owner retrieves all his new messages or the maximum number of retries has been made code 750 Remote Notification The mailbox owner may choose to be notified at a remote location i e his mobile tele...

Page 43: ...the programming commands Note Virtual mailboxes do not have extensions and may not be configured for internal notification Table 3 6 Commands to Program Notification for Mailboxes OPERATION COMMAND Se...

Page 44: ...t number in minutes 1 99 Default 30 minutes Ring Notification Duration 730 X where X 0 stands for short time for rings default X 1 stands for long time for rings Maximum number of days to store messag...

Page 45: ...Day Mode Opening Menu x Script message number 10 to the Night Mode Opening Menu x Script message number 15 to the Break Time Opening Menu x Script message number 20 to the Holiday Mode Opening Menu Th...

Page 46: ...destination which can be an extension mailbox or another script message IMPORTANT Do not define the Operator ID digit on script messages Table 3 1 describes how to define the operator ID digit which...

Page 47: ...7 2 1 End Of Message Timeout Sets the EOM timeout period for each script individually Command 105 XX Y where XX Script number Y Timeout in seconds Example 1 105 05 6 The MiniSOHO sets the EOM timeout...

Page 48: ...ain menu Command 115 XX B Example 115 21 5 The MiniSOHO plays the opening menu when 5 is dialed during playback of script message 21 3 7 2 5 Transfer to a Script Message and Change the Language Change...

Page 49: ...Z Z 1 is the first language default Z 2 is the second language Z 3 is the third language Note he available languages are listed on the bottom panel of the MiniSOHO 3 7 2 7 Transfer the Call to an Exte...

Page 50: ...he Call to a Mailbox Transfers the caller to a specific mailbox number The mailbox must be defined see Section 3 6 1 Command 130 XX B Mailbox number Example 130 01 5 152 Transfers the call to mailbox...

Page 51: ...he requested mailbox number and password the mailbox owner can retrieve his messages and access the user menu to record a personal greeting change his password etc 3 7 2 13 Direct Call to an Extension...

Page 52: ...MiniSOHO transfers the call to the mailbox Example 2 175 00 2 4 Same as Example 1 except the mailbox number starts with 2 or 4 3 7 2 15 Place a Call on Hold Gives the caller the option to remain on ho...

Page 53: ...hat incorporates In Band DTMF signaling 3 7 3 Directory Listing Programming The directory listing feature Dial By Name allows calls to be transferred to proper extensions based on recorded names and c...

Page 54: ...If the caller dials the Operator ID code the call is forwarded to the operator extension regardless of script message programming x At the end of a script message If the caller does not dial a number...

Page 55: ...turb condition 221 X CODE1 X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition CODE1 DTMF code sent by the PBX for the Transfer Supervision operation 0 9 A D See page 3 7 for the prop...

Page 56: ...nswer and by default plays system message 97 if the extension has a mailbox or 104 if it does not have a mailbox Refer to Section 3 7 5 3 for information on changing the default system messages 3 7 5...

Page 57: ...nsion The System Administrator can replace this message with script message 25 in the first language script message 35 in the second language and script message 45 in the third language 3 8 Additional...

Page 58: ...set a mailbox password to its default 1234 by dialing code 900 to enter the programming mode dialing the System Administrator s password and then dialing 570 XXXX where XXXX is the mailbox number The...

Page 59: ...erator s password This password can be disabled See Section 3 8 1 2 Y 0 Reduce the time by one hour Y 1 Increase the time by one hour 3 8 4 Changing the Operational Mode The operator can change the op...

Page 60: ...age number See Appendix C for a list of system messages 3 8 6 Playing All System Messages To listen to all system messages dial 900 and the administrator password to enter the programming mode then di...

Page 61: ...tory default settings by dialing 900 and the administrator password to enter the programming mode then dial 654 XXXX where XXXX is the System Administrator s password Note If you plan to reconfigure t...

Page 62: ...3 34 Installation and Programming Manual To set message length dial 900 and the administrator password to enter the programming mode then dial 790 X where X 1 9 minutes This parameter is set to two mi...

Page 63: ...ne until sent in one block to the MiniSOHO We recommend that you save the new configuration in a file Using the VUP you can also x Open a configuration file to make changes and then to upload them to...

Page 64: ...requirements x PC 486 or higher x 8 MB RAM free memory x 5 MB free hard disk space x Microsoft Windows 95 Windows 98 or Windows NT 3 51 or higher 4 3 Installing the VUP To install the VUP 1 Exit all...

Page 65: ...Manual 4 3 4 4 Starting VUP To start the VUP click on the VUP icon For further instructions go to the required parameter and press the F1 key Important If the MiniSOHO is programmed through VUP the s...

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Page 67: ...the MiniSOHO announces the number of messages and plays the users menu DIGIT NAME DESCRIPTION 1 Retrieve Message Listen to Messages 2 Mailbox Parameters Enter Mailbox Parameters Menu 8 Send Message Se...

Page 68: ...menu 5 4 Mailbox Parameters If the mailbox owner dials 2 while in user s main menu the MiniSOHO plays the user s Parameters menu DIGIT NAME DESCRIPTION 1 Record Greeting Record a greeting message for...

Page 69: ...revious Menu Return to previous menu User s parameters menu To record a greeting message for a mailbox group Enter the mailbox group number as the mailbox number The above menu will be played and a me...

Page 70: ...u User s parameters menu 5 4 4 Change Password A mailbox password consists of four digits The default password is 1234 To disable the password enter 0000 The mailbox owner can change his password by d...

Page 71: ...in the third language 5 4 6 External Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner...

Page 72: ...s parameters menu see Section 5 4 DIGIT NAME DESCRIPTION 1 Change Mode Toggles the pager notification state Enable Disable 2 Pager Number Enter the selected pager number for pager notification Codes1...

Page 73: ...Send Message The mailbox owner can leave a message in any mailbox or group of mailboxes by dialing 8 on the user s main menu see Section 5 4 5 6 Return to Auto Attendant The mailbox owner can dial 9...

Page 74: ...UQ WR 3UHYLRXV PHQX 5HWXUQ WR 3UHYLRXV PHQX 5HFRUG 1DPH 3OD DFN 5HFRUG HOHWH 5HWXUQ WR 3UHYLRXV PHQX 3OD DFN KDQJH HOHWH LUHFWRU LVWLQJ 1 KDQJH 3DVVZRUG 5HWXUQ WR 3UHYLRXV PHQX 3OD DFN KDQJH 5HWXUQ WR...

Page 75: ...utomated Attendant s Opening Greeting under the following conditions x The DTMF codes received from the PBX do not exactly match the programmed In Band DTMF codes x The specified extension number Targ...

Page 76: ...next six DTMF characters received x Ignore Separator 0 one digit character For example wild card 05 programs the MiniSOHO to ignore all DTMF characters until it receives a 5 Wild card 0 4 programs th...

Page 77: ...rformed by the MiniSOHO according to the following options 00 Play the Automated Attendant s Opening Script 01 Leave a message in a designated mailbox 02 Retrieve messages from a designated mailbox 03...

Page 78: ...and DTMF code If the MiniSOHO does not detect a DTMF character within the defined period of time it automatically plays the Automated Attendant s opening greeting To define the timeout until the first...

Page 79: ...2 02222 1 To activate the Automated Attendant external call 3 Source Target 1 Call forward all leave a message 4 Source Target 1 Call forward after no answer 7 Source Target 1 Call forward after busy...

Page 80: ...In Band DTMF code from the PBX and enable an internal caller to leave a message in a mailbox 3 Source Target 1 1 Dial 200 02 3 905 2 2 2 1 200 is the programming code to define an In Band DTMF code 0...

Page 81: ...ure that local notification is enabled x Make sure that line 2 is properly connected between the MiniSOHO and the PBX x Remove all the messages from the mailbox and then send a new message x Check Min...

Page 82: ...times are properly defined and maximum number of retries has not been reached Question The MiniSOHO does not transfer calls DTMF tones are heard or the call is disconnected Answer x Flash 1 has been...

Page 83: ...ls Answer x Increase the voice Sensitivity parameter value x Make sure that the correct Transfer Supervision Type has been selected Question The MiniSOHO transfers calls made to an extension to its ma...

Page 84: ...de Answer x Make sure that the night greeting script is recorded Question What happens when a mailbox and mailbox group have the same extension number Answer x Messages are sent to the mailbox In gene...

Page 85: ...0 Hz tone SIT tone use enough pauses to by pass the sent tone x The first notification can take up to the amount of time that is defined by Ring Notification Interval x Make sure start and stop times...

Page 86: ...eters Maximum no of days to store messages to 1 740 and reorganize the system 610 Question VUP s transfer operation is interrupted when large files are used with windows 98 or NT Answer x Windows 98 a...

Page 87: ...assword Y 0 Reduce the time by one hour Y 1 Increase the time by one hour 3 8 3 Change the operational mode without entering the programming mode 8 XXXX Y XXXX operator s password Y 0 Day Y 1 Night Y...

Page 88: ...r 00 20 Z Line number 1 4 3 7 2 3 Transfer to opening menu 115 XX B 3 7 2 4 Transfer to a script message with a change of language 117 XX B YY Z Z 1 2 or 3 language number 3 7 2 5 Set default language...

Page 89: ...t 200 XX YY YY XX Event number YY YY In Band DTMF code 6 1 1 Delete all In Band DTMF codes 200 6 1 1 Delete In Band DTMF codes for an event 200 X X Event number 6 1 1 Select a task for an In Band DTMF...

Page 90: ...X 6 1 6 Define the time to wait for the first DTMF character in the In Band DTMF code 210 XXXX XXXX 0000 9980 in steps of 20 ms 6 1 4 Define the time to wait between receipt of each DTMF character in...

Page 91: ...mber 0 9 3 3 Delete all PBX legal extensions 320 3 3 Operator ID code 330 X X 0 9 3 3 Key To retrieve messages during mailbox greeting play back 331 X X 0 9 Retrieve digit 5 2 Disconnect code 333 Code...

Page 92: ...r X 3 Fax extension X 4 Supervisor extension 3 3 Volume level 369 X X volume level 0 9 9 Loudest Default 5 3 3 Flash 1 370 XXX 3 3 Cadence of system input and output tones in milliseconds 371 X YYYY X...

Page 93: ...o perform a specific task 380 X Code X 1 LED1 notification code X 2 LED2 notification code X 3 LED off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Code Respective PBX code1 3...

Page 94: ...time 3 5 Set break time 460 Day Starting time Ending time 3 5 Entering annual holidays dates 470 DD MM hh mm hh mm DD Day of the month MM month hh mm Start time Hour and minutes in 24 hour format hh m...

Page 95: ...lboxes 530 First mailbox Last mailbox B B 0 Play the time and date B 1 Skip the time and date 3 6 1 Play or skip time and date stamp for a mailbox 531 Mailbox number B B 0 Play the time and date B 1 S...

Page 96: ...Forced reorganization 610 3 8 2 Resetting the system to default 654 XXXX XXXX is the system administrator password 3 8 9 Listen to the software version number 680 3 8 8 Play a system message 690 Z XX...

Page 97: ...remote notification for a range of mailboxes 710 First mailbox Last mailbox X X 0 not permitted X 1 permitted 3 6 3 1 Disable remote notification for all mailboxes 710 3 6 3 1 Permit remote notificat...

Page 98: ...1st new message X 1 for every new message 3 6 3 1 Adjusting recording length 790 X X 1 9 minutes 3 8 10 1 Refers to PBX codes Each code contains digits 0 9 Flash 1 Flash 2 Pause and Extension Number W...

Page 99: ...line is answered Line 1 310 1 _____ Line 2 310 2 _____ Line 3 310 3 _____ Line 4 310 4 _____ Time to wait for No Answer 311 _____ Legal PBX extensions Group 1 320 0 ___ ___ Group 2 320 1 ___ ___ Grou...

Page 100: ...f the group numbers 545 __ Add mailboxes to a group Group 000 540 000 _____ Group 001 540 001 _____ Group 002 540 002 _____ Group 003 540 003 _____ Maximum no of days to store a message in the system...

Page 101: ..._____________ _____ _____ _____ _____ _______________ _____ _____ _____ _____ _______________ _____ _____ _____ _____ _______________ _____ _____ _____ _____ _______________ _____ _____ _____ _____ __...

Page 102: ...following schedule using codes 450 and 460 Working Hours Break Time Day Start End Start End 1 Monday _____ _____ _____ _____ 2 Tuesday _____ _____ _____ _____ 3 Wednesday _____ _____ _____ _____ 4 Thu...

Page 103: ...________________________ 6 ________________________ 7 ________________________ 8 ________________________ 9 ________________________ EOM ____________________ 0 ________________________ 1 ____________...

Page 104: ...ode for an event 200 __ __________ Select a task for an In Band DTMF code 201 __ __ Select a destination for a specific in band DTMF event 202 __ ____ Define the time to wait for the first DTMF charac...

Page 105: ...ing 690 language digit 1 2 or 3 system message number or to hear all system messages dial 691 language digit NO SYSTEM MESSAGE 000 This system has not been programmed Please refer to the installation...

Page 106: ...Fifteen 011 Two 025 Sixteen 012 Three 026 Seventeen 013 Four 027 Eighteen 014 Five 028 Nineteen 015 Six 029 Twenty 016 Seven 030 Thirty 017 Eight 031 Forty 018 Nine 032 Fifty 019 Ten 033 Sixty 020 El...

Page 107: ...Fifteenth 041 Fifth 052 Sixteenth 042 Sixth 053 Seventeenth 043 Seventh 054 Eighteenth 044 Eighth 055 Nineteenth 045 Ninth 056 Twentieth 046 Tenth 057 Thirtieth 047 Eleventh MONTHS 058 Of January 064...

Page 108: ...return to the main menu press 9 076 You have no messages 077 Message saved Please hold 078 To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To reply to message sender...

Page 109: ...number 093 You have reached the mailbox of 094 You have reached mailbox number 095 Please leave a message after the tone When you are finished press star for further options or simply hang up 096 The...

Page 110: ...n menu press 9 104 The required extension does not answer To try another extension press 1 followed by the extension number To transfer to the operator press 0 To return to the main menu press 9 105 Y...

Page 111: ...another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 122 Invalid extension number Please try aga...

Page 112: ...listings press 8 142 To enter another name press 0 To return to the main menu press 9 143 No directory listing is available 144 To record your greeting press 1 To record your name press 2 To access d...

Page 113: ...152 To join the directory listing please make sure your name is recorded 153 Product version is 154 To try another extension press 1 followed by the extension number To transfer to the operator press...

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Page 115: ...acitor 0 47PF 10 On hook Impedance 50VDC 40 VAC 25Hz 3000 Ring Detect 27 to 100VAC 16 to 60Hz DC Resistance off hook 24 to 66VDC 20 to 100mA 100 to 350 Impedance off hook 300 to 3400Hz 500 to 700 Imba...

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Page 117: ...da Company Corporate Headquarters 13765 Alton Parkway Suite F Irvine California USA 92618 National Sales Center and Technical Support 1 800 410 2745 Fax 203 744 4560 http www taa com www theamandacomp...

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