Talkaphone VOIP-500 Series Configuration And Operation Manual Download Page 1

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Rev. 7/31/12

• 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.

VOIP-500 Series Phone

Configuration and Operation Manual

v3.0.2

Summary of Contents for VOIP-500 Series

Page 1: ...773 539 1100 info talkaphone com www talkaphone com All prices and specifications are subject to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk...

Page 2: ...tions 6 1 5 Related Documents 7 1 6 Technical Support Help Desk 7 2 Overview 8 2 1 VOIP 500 Series Phone Overview 8 3 Getting Started 9 3 1 Pre requisites 9 3 2 Configuration Using the Web GUI 9 3 3 C...

Page 3: ...out notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved 5 6 Activating Deactivating Speaker and Microphone 57 5 7 Adjusting Volume 5...

Page 4: ...vals Board of Telecommunications CNG VAD Comfort Noise Generator Voice Activity Detector It is used to reduce the transmission rate during inactive speech periods while maintaining an acceptable level...

Page 5: ...rt WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved Acronyms Definitions QoS Quality of Service is of particular concern for the continuous transmission of high b...

Page 6: ...e features included in VOIP 500 Series Phones It guides an administrator through the configuration and optimization of phone features While configuration of the VOIP 500 Series Phones is covered in de...

Page 7: ...rved 1 5 Related Documents VOIP 500 Quick Installation Guide v1 3 1 VOIP 500 Avaya IP Office Integration Guide v1 1 VOIP 500 Cisco UCM 8 x Integration Guide v1 2 VOIP 500 OmniPCX Integration Guide v1...

Page 8: ...nes are categorized into various device modes based on the number of buttons keypad handset and speaker microphone present on the phone s faceplate These device modes are also given different marketin...

Page 9: ...web browser will be required The VOIP 500 currently supports access from Internet Explorer 8 or greater Firefox 3 5 or greater 3 2 Configuration Using the Web GUI 1 Ensure both the VOIP 500 and your P...

Page 10: ...m on the PC and specify the following settings Communications Port Determined in Step 1 Baud rate bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control None 3 Once connected you will...

Page 11: ...m Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved 9 With the configuration file created the final step is to apply these settings to the VOIP 500 Enter the...

Page 12: ...ddress Refer to 4 4 1 IP Settings before configuring the features of the phone 4 1 Web GUI Layout This section describes the layout of the Web GUI Figure 2 Using Web GUI The Web GUI layout is divided...

Page 13: ...d Status 3b for any operation Bottom part of content pane 3c is used for displaying configurable fields when a menu or a submenu is selected All the fields text boxes dropdown display allowed field ra...

Page 14: ...539 1100 info talkaphone com www talkaphone com All prices and specifications are subject to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A...

Page 15: ...e information and contact information for Talk A Phone Login Home Figure 4 Home Field Name Description Device Mode This indicates the type of device For example 2BHSK indicates a device having two but...

Page 16: ...Phone Co All rights reserved 4 4 Network 4 4 1 IP Settings The IP Settings page allows you to configure the IP settings and the hostname of the phone Login Network IP Settings Figure 5 IP Settings To...

Page 17: ...0 character limit for this field The voip500 local is the default placeholder 3 Check or Uncheck Register to enable or disable the SIP registration 4 Enter SIP registrar details Secondary and Tertiary...

Page 18: ...P registrar Valid entries include alphanumeric and special characters underscore _ and period Password This is an optional field however it is required when Authentication is enabled on the SIP regist...

Page 19: ...s in the list in order until it reaches the last number programmed in the list If the last phone number is also busy or does not answer after the specified number of rings the phone should go back to...

Page 20: ...ands free speaker When this option is set to Disable incoming calls are answered by either picking up the handset or by pressing any button configured as a hook switch If the VOIP 500 does not have a...

Page 21: ...alk A Phone Co All rights reserved 4 5 3 Audio Settings The Audio Settings page allows you to configure settings for preferred VoIP codec enable disable audio processing modules outbound DTMF duration...

Page 22: ...om to be used for sending DTMF packets during a call Select Disable if Outbound DTMF is not required This configuration option is only available for a device mode with a K designator e g 1BKH 4BHSK 4...

Page 23: ...gress tones answer disconnect key welcome tone and timers Login VoIP Call Parameters Figure 10 Call Parameters To set the call parameters 1 Select Enable Disable to allow mute call progress tones to b...

Page 24: ...of this timer This timer also applies during local key code translations for performing the operations The default value is five seconds Remote Inter digit Timer is the time interval for which the ph...

Page 25: ...ing Settings To configure paging settings 1 Select Speaker or Line Level Output to send the incoming audio page to the built in hands free speaker or the line level output The speaker option is only a...

Page 26: ...ns configuration page allows for programming of the buttons depending on the device mode Login Devices Buttons Figure 12 Buttons To configure buttons 1 Select the button mode for each button you want...

Page 27: ...the corresponding button is pressed ii Select the Call Priority This parameter assigns a priority to the call that is generated when the corresponding button is pressed A call with a Call Priority of...

Page 28: ...ookswitch To configure the Hook switch 1 Click the drop down menu to assign a Number List Phone Numbers from the Number List are dialed in round robin fashion when the handset goes off hook 2 Select t...

Page 29: ...ly available for phones with a keypad Login Devices Keypad Figure 14 Keypad Normal Dial Mode To configure the Keypad 1 Select the dial mode Normal Dial Mode or Speed Dial Mode Normal Dial Mode allows...

Page 30: ...ion LED 3 should be activated i Key code sequence to be used by the remote side to activate LED 3 6 ii Click the drop down menu to select the duration for which LED 3 should remain active i e ENTIRE C...

Page 31: ...the Number List Numbers from the Number List are dialed in round robin fashion when the corresponding Auxiliary Input is activated Select None if this feature is not desired upon activation of an Aux...

Page 32: ...one com www talkaphone com All prices and specifications are subject to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights re...

Page 33: ...onfigure Auxiliary Output activation on Button 1 and or Button 2 when a call is INITIATED ANSWERED or TERMINATED Use the drop down menu to select the duration for which the Auxiliary Output should rem...

Page 34: ...Key Code sequence to be used by the remote side to activate the corresponding Auxiliary Output 3 Configure various events on which the Auxiliary Output s needs to be deactivated i Button Events The bu...

Page 35: ...e 18 Digital Outputs Scripts To create Digital Output Scripts 1 Use the drop down menu to select the Digital Output Script slot and assign a label 2 Enter a script that should be executed when activat...

Page 36: ...nfo talkaphone com www talkaphone com All prices and specifications are subject to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co Al...

Page 37: ...nfigure the Primary Digital Output activation on activation deactivation of Auxiliary Input 1 Auxiliary Input 2 and Auxiliary Input 3 iii Remote Side Key Codes Configure the Key Code sequence to be us...

Page 38: ...es Configure the Key Code sequence to be used by the remote side to for activation of the corresponding Secondary Digital Output 12 after the defined duration of time has elapsed iv Local Key Codes Co...

Page 39: ...to configure the voice message to be played to the local user on hands free speaker or handset depending on the device mode Login Voice Messages Played to User Figure 20 Voice Messages Played to User...

Page 40: ...ying on the selection of one of the following events i Select On inbound calls when answered to stop playing the current voice message when the phone answers an inbound call ii Select Auxiliary Input...

Page 41: ...e side 1 Use the drop down menu to select the voice message to be configured 2 The voice message is played to the remote side on selection of one of the following events i Select Guard Answers Call to...

Page 42: ...specific DTMF operation codes Login Authentication Figure 22 Authentication To configure the authentication details 1 Enter the user credentials to access the Web interface Username 15 accepts alphanu...

Page 43: ...t to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved 3 Check uncheck the check boxes to enable disable the DTMF a...

Page 44: ...Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved 4 10 Maintaining the Phone 4 10 1 Device State The Device State page displays the current sta...

Page 45: ...statistics By default all options are selected 2 Click the Download link to download the statistics file to the local computer A prompt should appear requesting to save or open the Statistics File Cl...

Page 46: ...a WEBS Contact Server Total unsuccessful pages Count of unsuccessful page requests to the phone e g rejecting a page request when an Emergency Call is in progress and has a higher operation mode prior...

Page 47: ...trademarks of Talk A Phone Co All rights reserved Field Description This field is only valid for successful calls pages Mode The VoIP protocol used for a particular call SIP Fail Code The reason code...

Page 48: ...ay degrade the phone s performance It is recommended to not use this option unless required Login Maintenance Logging Figure 25 Logging To configure logging over the network 1 Select the Network optio...

Page 49: ...Time The Date and Time page allows you to set the date and time of the phone Login Maintenance Date Time Figure 26 Date and Time Setting To set the date and time 1 Select Enable NTP to set the VOIP 5...

Page 50: ...l rights reserved 4 10 5 Ping and Traceroute The Ping and Traceroute page is used to perform connectivity tests The Ping command can be used to determine whether a destination is reachable from the ph...

Page 51: ...ther the FTP or HTTP protocol to download the firmware image 2 Enter the Server IP Address Username 17 and Password 18 for authentication If the username and password is preferred to be retained for a...

Page 52: ...y five seconds and starts the process once the active call is terminated The following are considered to be idle phone states no active call no dialing no voice message is being played and the Auxilia...

Page 53: ...Notification Profiles The Email Notification Profiles page is used to create email notification profiles and select the events that will trigger an email message being sent Login Maintenance Email Not...

Page 54: ...provides an option to retain the IP address and or the username and password Login Maintenance Reset to Defaults Figure 31 Reset to Defaults To reset to defaults 1 Select Network IP Address if the IP...

Page 55: ...e com All prices and specifications are subject to change without notice Talk A Phone Scream Alert WEBS and WEBS Contact are registered trademarks of Talk A Phone Co All rights reserved 4 10 10 Reboot...

Page 56: ...e Emergency Information Call One of the following scenarios occurs upon answering the emergency call on the remote side The VOIP 500 Series Phone may transmit its location by playing a recorded messag...

Page 57: ...ndset and microphone both Hands free and Handset can be enabled disabled using DTMF operation codes 5 6 7 8 respectively Note The settings made above are temporary which are valid for current call onl...

Page 58: ...iate voice message recording press 91 message num where message num is from 0 5 The voice message programmed for message num 0 is used for the Key Press to Answer feature 4 After the single beep begin...

Page 59: ...ation to activate Auxiliary Output 1 After pressing 123 the phone plays three beeps to the remote side indicating DTMF authentication is required in order to perform the requested operation 5 12 Pagin...

Page 60: ...rved 5 15 Rebooting the Phone The phone can be rebooted using the Reset button Refer to 2 1 2 Internal View RESET BUTTON on the phone Pressing the Reset button once will reboot the phone The phone can...

Page 61: ...s Refer to 4 8 Authentication enable disable the DTMF authentication Dial the key sequence 31 8 This sets the volume level of the speaker to 8 Successful operation is indicated by a single beep Note T...

Page 62: ...ed for activation deactivation of the Auxiliary Output by the remote side phone during the conversation Yes Voice Message Recording 91 Message Number Message Number 0 5 Note Voice message programmed f...

Page 63: ...using the Reset button Refer to Error Reference source not found Error ference source not found IP address of the phone is conflicting with another network device Reassign a new IP address to the phon...

Page 64: ...plication on the connected computer iii At the command prompt enter the ifconfig command The IP address of the phone will be displayed To determine the IP address through the Web GUI i Follow the dire...

Page 65: ...The device mode is specified under the Home page of the Web GUI Refer 4 3 Home Model Number Device Mode Number of Buttons Handset Hands free Spekear Microphone Keypad VOIP 500HNS 0BH 0 Yes No No VOIP...

Page 66: ...ol to be used for originating calls Valid values VoIPProtocol 1 for SIP Default Value VoIPProtocol 2 for H 323 Note Changing this value will cause the phone to reboot VoIPProtocol 1 Field name AutoAns...

Page 67: ...erred Audio Codec to be used for Outgoing Calls Valid values AudioCodec 1 G 711 PCM A Law AudioCodec 2 G 711 PCM u Law Default Value AudioCodec 3 G 729a AudioCodec 4 G 723 1a Note None AudioCodec 2 Fi...

Page 68: ...values 1 to 20 Default value is 16 Note None LineLevelOutputGain 16 Field name Speaker Description Enable disable Speaker state applicable to both Handset and Handsfree Valid values Speaker 0 Disable...

Page 69: ...party for answering the call Valid values 0 9 disable default value Note Only applicable for Outbound Round Robin calls KeyToAnswer Disable Field name KeyToDisconnect Description Key to be pressed by...

Page 70: ...0 seconds in increment of 1 sec Default value is 5 secs Note None TimerInterDigitLocal 5 Field name TimerInterDigitRemote Description Remote Inter digit timer used during Remote DTMF operations Valid...

Page 71: ...s RingBackBusy 1 TimerRingBackBusy 15 Field name HangupOnSilence Description Enable Disable Hanging of call on silence Valid values HangupOnSilence 0 Disable HangupOnSilence 1 Call disconnect on silen...

Page 72: ...Phone SIP Registration If enable then Phone will try to register at given registrar Valid values SIPRegister 0 Disable SIP Registration Default Value SIPRegister 1 Enable SIP Registration Note For Cas...

Page 73: ...ndProxyUserPassword Description Optional parameters required when using authenticating proxy Valid values 30 chars long a z A Z 0 9 No spaces allowed Note None SIPOutBoundProxyIPAddress_p 0 SIPOutBoun...

Page 74: ...s VOIP 500 Note Mandatory Parameter H323username Field name NumberList Description Numbers to dial be dialed on press of Emergency and Info Buttons and also on on Activation of Auxiliary Inputs Valid...

Page 75: ...umberList7CN6 Field name Button1CallList Description List of numbers to be dialed from a specific List Valid values 1 7 1 Default value Field name Button1CallNetworkPriority Description Network priori...

Page 76: ...quired when Button programmed as AutoDial Valid values Button3CallPriority 2 10 2 default value Button3CallNetworkPriority 1 63 46 Default value Note This field is only valid for phones having more th...

Page 77: ...affic Valid values 1 63 46 Default value Note Admin can similarly program values for AuxIn2 and AuxIn3 AuxIn1CallList 1 AuxIn1CallPriority 2 AuxIn1NetworkPriority 46 AuxIn2CallList 1 AuxIn2CallPriorit...

Page 78: ...uxOp1ActOnAuxIn2Act AuxOp1ActOnAuxIn3Act AuxOp1ActOnAuxIn1DeAct AuxOp1ActOnAuxIn2DeAct AuxOp1ActOnAuxIn3DeAct Description Auxiliary Output activation on Activation Deactivation of Auxiliary Inputs Val...

Page 79: ...lue Note None AuxOp1ActOnRemoteKeyCode Disable AuxOp2ActOnRemoteKeyCode Disable AuxOp3ActOnRemoteKeyCode Disable Field name AuxOp1ActOnLocalKeyCode AuxOp2ActOnLocalKeyCode AuxOp3ActOnLocalKeyCode Desc...

Page 80: ...eActOnLocalKeyCode Disable Default value Note None AuxOp1DeActOnLocalKeyCode Disable AuxOp2DeActOnLocalKeyCode Disable AuxOp3DeActOnLocalKeyCode Disable Field name AuxOp1DeActOnHandsetCall AuxOp2DeAct...

Page 81: ...uxOp1DeActOnAuxIn1Act AuxOp1DeActOnAuxIn2Act AuxOp1DeActOnAuxIn3Act AuxOp1DeActOnAuxIn1DeAct AuxOp1DeActOnAuxIn2DeAct AuxOp1DeActOnAuxIn3DeAct Description Auxiliary Output deactivation on Activation D...

Page 82: ...cified VM to start playing or stop playing when the inbound calls are answered Valid values 1 10 Disable Disable Disable the field 1 5 Specifies the number of the VM to be played to the user 6 Stops t...

Page 83: ...56 can be used to either start or stop VM 1 play to user when dialed from the local keypad VM1PlayOnLocalKeyCode Disable Default value Note Admin can similarly program values for VM 2 to VM 5 Avoid us...

Page 84: ...the user VMActionOnBut1CallInitRemote Disable Default value Filed name VMActionOnAuxIn1ActRemote VMActionOnAuxIn2ActRemote VMActionOnAuxIn3ActRemote VMActionOnAuxIn1DeActRemote VMActionOnAuxIn2DeActR...

Page 85: ...setOffhookRemote Disable VMActionOnBut1CallInitRemote Disable VMActionOnBut2CallInitRemote Disable VMActionOnBut3CallInitRemote Disable VMActionOnBut4CallInitRemote Disable VMActionOnOutboundCallsAns...

Page 86: ...peedDialKey9 Field name Led3 Description Admin can configure Led3 Mode for specific purposes Valid values Led3 1 Help on The Way Led3 2 Out Of Service Note For Options 1 and 3 Configure following para...

Page 87: ...e AuthAuxOPOperation AuthLED3Operation Description Admin can configure the authetication for different operations a Volume Adjustment During Call b Speaker and Microphone Control During Call c Voice M...

Page 88: ...r of the phone at network level Valid Values 30 chars long a z A Z 0 9 No space allowed Default Value is VOIP 500 Note This Parameter should not be applied in bulk update If applied then all phones wi...

Page 89: ...S Contact are registered trademarks of Talk A Phone Co All rights reserved c CommandModLogLevel For Webs Contact Client Module d DevCtrlLogLevel For Device Control Module e H323LogLevel For H323 Modul...

Page 90: ...enabled Allow the following protocols o SIP o RTP o HTTP HTTPS o SMTP Routed network DHCP Server Optional Network elements SIP Proxy Registrar SIP end points Layer 2 Switch WEBS Contact Server Ports T...

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