Introduction
1-4
Installation and Programming Manual
1.1.2 Automated Attendant Features
The MiniSOHO’s automated attendant answers incoming calls and through a series
of recorded menus and telephone directories, helps the callers reach the desired
extensions.
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Opening Greeting
The MiniSOHO plays a pre-recorded greeting to callers. The opening greeting
usually includes the organization’s name, how to reach an extension,
department or operator, how to switch languages, how to leave a message and
to access a directory.
During the greeting, callers can access a department by dialing a single digit,
dialing the extension number or holding for assistance.
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Operating Modes
Depending on the time and the system schedule, the MiniSOHO answers
external calls with one of four opening greetings:
Day Mode
During normal business hours, the MiniSOHO answers calls with a pre-
recorded daytime greeting. The daytime greeting enables the caller to reach
a requested extension, mailbox, department, and directory or to switch
languages.
Night Mode
During non-working hours, the MiniSOHO answers calls with a pre-
recorded nighttime greeting that enables the caller to leave a message in a
requested mailbox.
Holiday Mode
During holidays, the MiniSOHO answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
Break Mode
The system administrator can program part of the day mode as break time.
During break time, the MiniSOHO answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
