Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 27: Microsoft Exchange Integration
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AltiWare ACM 5.2 Administration Manual
Exchange Integration service synchronizes voice messages on the Exchange server with
those on the AltiServ system by polling the two servers periodically. This polling interval
can be adjusted by creating a DWORD value called "Polling Interval" under the key
HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen Communications,
Inc.\AltiWare\ExchIntg
This DWORD value should contain the number of milliseconds between polling. If this
value is not present in the registry, a default value of 60000 (1 minute) is used by the
system. For performance reasons, you should not set this value to below 60000.
To avoid “Access Deny” error while sending messages
If you have applied Microsoft patch ms06-029, when an AltiGen PBX phone user
attempts to send a message, the user receives an "Access Deny" error. This is because
the patch changes the grant for the permission of Send As .
After applying the patch, the Send As permission of each user needs to be granted to
the account of “altigen service” explicitly.
You may have to restart the Exchange Server and AltiServ.
Notes
•
Prevent attempts by the Exchange Administrator/Manager to use the existing
service account for the AltiGen Exchange Integration Service. Using the AltiGen
service account will provide you an audit trail that is invaluable while
troubleshooting.
•
Depending on the number of voice mails you have on the AltiGen server, the initial
mailbox synchronization may take a long time.
For example, if you have 10GB of voice mails on the AltiGen server and are enabling
Exchange Integration for all the mailboxes, it may take up to 24 hours to initialize
the Exchange Integration service.
On the other hand, if you have less than 100MB of voice mails on the AltiGen server,
the initialization will take less than 5 minutes.