Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 27: Microsoft Exchange Integration
AltiWare ACM 5.2 Administration Manual 361
You can remedy this in the following way:
1. Log on as AltiGen Service Account.
2. Shut down Altigen Exchange Integration Service from
Control Panel >
Administrative Tools > Services , then open Control Panel > Mail (or Mail and
Fax ) and click Show Profiles . Remove all the profiles such as
AltiExch< ServerName >< FirstName >< LastName > (for example,
AltiExchMAILSERVERSaraMelon ).
3. Start the AltiGen Exchange Integration Service from Control Panel >
Administrative Tools > Services .
If this doesn’t work, contact AltiGen Technical Support.
To troubleshoot or double-check the server configuration
•
Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft Internet
Services Manager > WWW (Running) settings, the Home directory is set to
c:\altiserv\webmgmnt
(where
c:\
is the local drive on which AltiWare is
installed). In the Properties for this directory, the access privileges allow Read and
Execute .
•
Internet Services Manager (IIS) 4.0 and higher: In Internet Services
Manager > Default Web Site > PropertiesWeb Site tab, the IP Address is set
to the address of the AltiWare server.
Under the
Properties > Home Directory tab, the following configuration is
established:
–
The Local Path shows
c:\altiserv\webmgmnt
(where
c:\
is the local drive
where AltiWare is installed). On this local path, Read and Directory Browsing
Allowed are both selected.
–
In the Application Settings group, Scripts and Executables is selected in the
Execute Permissions drop-down list.
To gather trace files
1. Log in to Admin, first with the password “jazzy” and then with your own Admin
password.
2. Select Turn AltiTrace On , and click Apply .
3. Select VM and SP Log Dump .
4. To view logs, go to AltiServ\Log\VM\ExchIntg.
To avoid “extension in use” message
When synchronizing with Exchange Server, the mailbox needs to be locked. If the
extension has a lot of messages, it could take some time, but shouldn’t take as long as
2-3 minutes. In normal cases, it should take just 10-20 seconds. You may adjust a
registry key to change the synchronization interval:
HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen Communications,
Inc.\AltiWare\ExchIntg\Polling Interval
The value is in ms. 60000 = 60 seconds. You may change it to 300000 for 5 minutes.
After changing the value, restart Exchange integration service for the change to take
effect.