AltiWare ACM 5.2 Administration Manual 225
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H A P T E R
18
Mobile Extension Configuration
If your company has employees working at home or servicing customers in the field, you
can connect their home phones or cell phones to the AltiGen PBX, providing them with
the same productivity features as if they are working in the office.
AltiGen's ExtensionAnywhere capability allows an extension/agent to be:
•
On-premise using voice or data wiring
•
Mobile or remote using IP phone, cell phone, or PSTN phone
•
An extension of another PBX via adjunct tie trunk or over a PSTN trunk simulated as
a mobile extension port.
AltiWare 5.2 allows up to 256 mobile extension ports to be configured per system.
When configured, the property of the trunk interface is changed to simulate an
extension. A mobile extension user will gain most of the system routing, call control,
voice mail, CTI, and call center features through the PSTN telephone network.
A mobile extension includes the following capabilities:
•
Call control—transfer, hold, park, call pickup, conference
•
Call handling—single/multiple call waiting and queuing, RNA routing, account codes
•
Paging through audio output, trunk, extension, IP
•
AltiView/AltiAgent CTI client
•
Conversation recording
•
Workgroup agent with login/logout and ready/not-ready
•
Pressing
**
terminates a call (soft on-hook) and gets a dial tone for the next call.
The second * must be pressed within 1.5 seconds, or the system interprets it as
one *.
•
#82
—Dial tone mute
•
Supervisor silent monitoring, coaching, and barge-in
The extension can be dynamically logged in using
#27
from an internal, mobile, or IP
device.
Summary of Contents for AltiWare ACM 5.2
Page 1: ...AltiWare ACM 5 2 Administration Manual 10 2008 4413 0001 5 2...
Page 14: ...2 AltiWare ACM 5 2 Administration Manual...
Page 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACM 5 2 Administration Manual...
Page 84: ...Chapter 5 Gateway Management 72 AltiWare ACM 5 2 Administration Manual...
Page 90: ...Chapter 6 Voice Mail Configuration 78 AltiWare ACM 5 2 Administration Manual...
Page 116: ...Chapter 9 Call Recording Configuration 104 AltiWare ACM 5 2 Administration Manual...
Page 120: ...Chapter 10 Application Extension Configuration 108 AltiWare ACM 5 2 Administration Manual...
Page 144: ...Chapter 11 Board Configuration 132 AltiWare ACM 5 2 Administration Manual...
Page 172: ...Chapter 12 Trunk Configuration 160 AltiWare ACM 5 2 Administration Manual...
Page 178: ...Chapter 13 In Call Routing Configuration 166 AltiWare ACM 5 2 Administration Manual...
Page 190: ...Chapter 14 Out Call Routing Configuration 178 AltiWare ACM 5 2 Administration Manual...
Page 222: ...Chapter 15 Extension Configuration 210 AltiWare ACM 5 2 Administration Manual...
Page 230: ...Chapter 16 Setting Up IP Extensions 218 AltiWare ACM 5 2 Administration Manual...
Page 246: ...Chapter 18 Mobile Extension Configuration 234 AltiWare ACM 5 2 Administration Manual...
Page 264: ...Chapter 20 Paging Group Configuration 252 AltiWare ACM 5 2 Administration Manual...
Page 268: ...Chapter 21 Line Park Configuration 256 AltiWare ACM 5 2 Administration Manual...
Page 304: ...Chapter 22 Workgroup Configuration 292 AltiWare ACM 5 2 Administration Manual...
Page 314: ...Chapter 23 Managing and Using MeetMe Conference 302 AltiWare ACM 5 2 Administration Manual...
Page 358: ...Chapter 26 System Report Management 346 AltiWare ACM 5 2 Administration Manual...
Page 382: ...Chapter 28 TAPI Integration 370 AltiWare ACM 5 2 Administration Manual...
Page 398: ...Chapter 29 Tools and Applications 386 AltiWare ACM 5 2 Administration Manual...
Page 422: ...chapnum 410 AltiWare ACM 5 2 Administration Manual...
Page 426: ...chapnum 414 AltiWare ACM 5 2 Administration Manual...