Altigen AltiWare ACM 5.2, Administration Manual

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AltiWare ACM 5.2 Administration Manual 347
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Microsoft Exchange Integration
This chapter provides step-by-step instructions for configuring the Microsoft Exchange
integration feature in AltiWare ACM.
Requirements
To set up Exchange integration, you need the following:
•
One Windows server for AltiWare , loaded with:
–
Windows 2003 Server or Windows XP
–
The AltiWare ACM 5.2 software
–
Microsoft Outlook client: either Outlook 2003 or Outlook 2007
•
A second Windows server for Exchange , loaded with Exchange Server 2003 or 2007
software. (See Important note below.)
•
The AltiWare system and the Exchange server system must belong to the same
domain.
•
AltiGen Services must be started with the user account
<
Domainname >\AltiGen_<AltiServ SystemName >.
For example, ALTICHINA\AltiGen_TELESYSTEM.
•
Exchange Server Services must be started
•
Successful ping from Exchange Server to AltiWare and vice versa
Important:
When you install the Exchange Server, you must log in as the Domain
Administrator , NOT the Local Administrator.
To verify requirements, do the following, as necessary:
1. To check the Windows version, click the Start button, select Run , type winver in
the Run dialog box, and click OK . This opens an About Windows dialog box that
displays the version of Windows running on your system.
2. To check the AltiWare version, select About from the Help menu of AltiWare
Administrator. The version displayed should be AltiWare ACM 5.2 or higher.
3. To check the Exchange Server version, click About in the Exchange Administrator.
4. To check the domain name on each system:
Right-click My Computer and choose Properties . In the System Properties dialog