Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 15: Extension Configuration
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AltiWare ACM 5.2 Administration Manual
Setting Up Monitor Lists
The Monitor List tab provides for setting up lists of extensions for which call processing
events can be monitored by the extension user. Once a monitor list is established, the
application logging into the extension can receive call events for the monitored
extensions. The monitor list is available in the AltiView and AltiAgent Monitor windows,
AltiConsole, and in Line Monitoring events in AltiGen SDK.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state, and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Restrictions and Defaults
•
Monitoring is effective for physical and virtual extensions; physical and virtual
extensions have monitoring rights, and can be monitored. If you place a physical or
virtual extension in a Monitor List, that extension will show in the client application’s
Monitor window.
•
If you add an extension (1001, for example) that belongs to Workgroup A to the
Monitor List for a member of Workgroup B, the Workgroup B member will only be
able to pick up personal calls to 1001, not workgroup calls.
•
In AltiSupervisor, the user can monitor only the workgroup(s) he or she logs in to,
regardless of the monitoring rights assigned to his or her extension in AltiWare
Administrator.
Configuring a Monitor List
To set up a monitor list, select the extension number to receive the monitoring rights
from the Agent/Supervisor/Extension list, then click the Monitor List tab.
Figure 12. Extension Configuration, Monitor List tab