Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 22: Workgroup Configuration
AltiWare ACM 5.2 Administration Manual 279
To work with workgroup call handling options, click the Call Handling tab in the
Workgroup Configuration window, and select the workgroup number from the Group
List .
Figure 10. Workgroup Configuration, Call Handling tab
Handling Busy Calls
You have several options for handling calls when the workgroup extension is busy. If you
do not enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the
Enable Busy Call Handling check box, then select
from the following forwarding options:
•
Group Queue —The caller will stay in the workgroup queue waiting for any agent to
become available. If there is no agent logged in at this moment, the system will use
Group Logout Handling to handle this call.
•
Group Voice Mail
•
AA —forward caller to an auto attendant.
•
Extension —forward caller to an extension.
•
Group —forward caller to another group.
•
Line Park —forward caller to a Line Park group.