Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 18: Mobile Extension Configuration
AltiWare ACM 5.2 Administration Manual 231
Figure 6. Mobile Trunks dialog box
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In the Phrase panel, you have three options: You can select either Press Any
Key To Answer Call or Play Phrase After Answered. And you can select
Play Phrase Before Dial Tone. You can use the Apply button to apply
selections in this panel to other mobile extensions.
•
Press Any Key To Answer Call —when a call is answered by this mobile
extension user, the system will play the following phrase for the mobile
extension user: “To accept this call, please press any digit.” The user must
press any key within 3 seconds to connect the call; otherwise, it will time out
and the call will be treated as an agent/extension RNA and will be routed
according to its workgroup/extension setting.
If there is a network error or a mobile extension trunk is not available, RNA
handling is applied to the caller. Therefore, it is suggested that you don’t
check the
Set RNA Agent Logout option for the group that contains the
mobile extension as an agent (Workgroup Configuration, Call Handling
tab).
•
Play Phrase After Answered —the system will play the given phrase when
the mobile extension user answers the call from the system. The default
phrase (9037) is a special tone to signal the mobile extension user that this
call can be put on hold, parked, transferred, conferenced.
•
Play Phrase Before Dial Tone —the system will play the default phrase
9037 (a special tone) and then the dial tone when the mobile extension user
calls into the system through a configured DNIS Access Number.
5. In the Boards view of AltiWare Administrator, double-click the MobileExt board. A
Board Configuration dialog box opens.
6. In the Board Configuration dialog box, double-click the channel group (on the right-
hand side). The following dialog box opens: